Web Help Desk: Difference between revisions
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William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students: | William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students: | ||
[ | == Opening Up a Ticket == | ||
<OL> | |||
<LI> Go to [http://www.wpunj.edu/helpdesk Help Desk]. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new, very simple blank ticket screen. | |||
<LI> | |||
A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the "History" button after logon. | A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the "History" button after logon. | ||
Revision as of 12:26, 28 November 2012
Web Help Desk Ticketing System
William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:
Opening Up a Ticket
- Go to Help Desk. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new, very simple blank ticket screen.
- A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the Help Desk to check on the status by clicking on the "History" button after logon.