Printer Troubleshooting - Revision history

Ta-degraafr at 14:33, 27 May 2020

2020-05-27T14:33:52Z

@@ Line 2: / Line 2: @@
 Always remember the mantra: *Reboot before you troubleshoot*.  Please be sure to reboot the computer you are working on, or reboot the printer you are attempting to print to, before you exhaust any extensive troubleshooting scenarios.
 # Is the print queue mapped on the workstation?  Verify that the PC is located in the correct OU in Active Directory.  If other Computers in the OU also do not have the proper print queues mapped, open a web help desk ticket with the name of the computers and the name of the print queue that needs to be added.
 # Is user the only one having a problem?  Verify that this is the case.  Attempt to print to the same printer and release the print job.

Rumleyc: /* LaserJet MFP m725 */

2017-11-24T20:33:45Z

LaserJet MFP m725

← Older revision		Revision as of 16:33, 24 November 2017
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	===LaserJet MFP m725===		===LaserJet MFP m725===
	The m725 is deployed in the Ben Shahn Printer room.		The m725 is deployed in the Ben Shahn Printer room.

	[[image:Color Laser Jet MF680.1.PNG\|500px]]		[[image:Color Laser Jet MF680.1.PNG\|500px]]

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	[[image:Color Laser Jet MF680.4.PNG\|500px]]		[[image:Color Laser Jet MF680.4.PNG\|500px]]

	===Dell 5130cn===		===Dell 5130cn===
	The Dell 5130cn is used in several staff offices, but not in any of our print rooms.		The Dell 5130cn is used in several staff offices, but not in any of our print rooms.

Rumleyc: /* Checking for Jams */

2017-11-24T20:33:36Z

Checking for Jams

← Older revision		Revision as of 16:33, 24 November 2017
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	Remove the ink cartridge and check for any loose paper.		Remove the ink cartridge and check for any loose paper.

	[[image:m806.2.PNG\|500px]]		[[image:m806.2.PNG\|500px]]

	Remove the fuser.		Remove the fuser.

	[[image:m806.3.PNG\|500px]]		[[image:m806.3.PNG\|500px]]

	Check the back of the printer for any jammed paper in the rear paper feeder.		Check the back of the printer for any jammed paper in the rear paper feeder.

	[[image:m806.4.PNG\|500px]]		[[image:m806.4.PNG\|500px]]

	Check the back of the printer where you can remove the imaging kit.		Check the back of the printer where you can remove the imaging kit.

	[[image:m806.5.PNG\|500px]]		[[image:m806.5.PNG\|500px]]

	The image below shows you how to remove the rear imaging kit and some spots to check.		The image below shows you how to remove the rear imaging kit and some spots to check.

	[[image:m806.6.PNG\|500px]]		[[image:m806.6.PNG\|500px]]

Rumleyc: /* Checking for Jams */

2017-11-24T20:33:19Z

Checking for Jams

← Older revision		Revision as of 16:33, 24 November 2017
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	Open the front cover of the printer. When you open the printer, you'll notice some teal colored tabs. These indicate parts that can be removed or adjusted.		Open the front cover of the printer. When you open the printer, you'll notice some teal colored tabs. These indicate parts that can be removed or adjusted.
	[[image:m806.1.PNG\|500px]]		[[image:m806.1.PNG\|500px]]

	Remove the ink cartridge and check for any loose paper.		Remove the ink cartridge and check for any loose paper.
	[[image:m806.2.PNG\|500px]]		[[image:m806.2.PNG\|500px]]

	Remove the fuser.		Remove the fuser.
	[[image:m806.3.PNG\|500px]]		[[image:m806.3.PNG\|500px]]

	Check the back of the printer for any jammed paper in the rear paper feeder.		Check the back of the printer for any jammed paper in the rear paper feeder.
	[[image:m806.4.PNG\|500px]]		[[image:m806.4.PNG\|500px]]

	Check the back of the printer where you can remove the imaging kit.		Check the back of the printer where you can remove the imaging kit.
	[[image:m806.5.PNG\|500px]]		[[image:m806.5.PNG\|500px]]

	The image below shows you how to remove the rear imaging kit and some spots to check.		The image below shows you how to remove the rear imaging kit and some spots to check.
	[[image:m806.6.PNG\|500px]]		[[image:m806.6.PNG\|500px]]

Rumleyc: /* Working with Different Printers */

2017-11-24T20:32:51Z

Working with Different Printers

← Older revision		Revision as of 16:32, 24 November 2017
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	===LaserJet MFP m725===		===LaserJet MFP m725===
	The m725 is deployed in the Ben Shahn Printer room.		The m725 is deployed in the Ben Shahn Printer room.
			[[image:Color Laser Jet MF680.1.PNG\|500px]]

			[[image:Color Laser Jet MF680.2.PNG\|500px]]

			[[image:Color Laser Jet MF680.3.PNG\|500px]]

			[[image:Color Laser Jet MF680.4.PNG\|500px]]
	===Dell 5130cn===		===Dell 5130cn===
	The Dell 5130cn is used in several staff offices, but not in any of our print rooms.		The Dell 5130cn is used in several staff offices, but not in any of our print rooms.

Rumleyc: /* Common Problems */

2017-11-24T20:28:50Z

Common Problems

← Older revision		Revision as of 16:28, 24 November 2017
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	[[File:Print Services Bug.PNG\|500px]]		[[File:Print Services Bug.PNG\|500px]]

			===Printer Says Incorrect Paper===
			If a patron printed an odd-sized document, the printer may get locked up. We only supply 8.5x11 paper. Make sure to set all trays to 8.5x11.

			[[File:Color Laser Jet MF680.1.PNG\|500px]]

	===What to do when the Printer printing out blank pages?===		===What to do when the Printer printing out blank pages?===

Rumleyc: /* Printer is OFFLINE */

2017-11-24T20:19:13Z

Printer is OFFLINE

← Older revision		Revision as of 16:19, 24 November 2017
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	===Printer is OFFLINE===		===Printer is OFFLINE===
	#Check the ethernet jack in the back to make sure it's plugged in. Students will sometimes unplug the printers.		#Check the ethernet jack in the back to make sure it's plugged in. Students will sometimes unplug the printers. [[File:PrinterEthernet.PNG\|right\|200px]]
	[[File:PrinterEthernet.PNG\|~~300px~~]]
	#Attempt to ping the printer		#Attempt to ping the printer
	#Reboot the printer		#Reboot the printer

Rumleyc: /* Common Problems */

2017-11-24T20:17:40Z

Common Problems

← Older revision		Revision as of 16:17, 24 November 2017
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	===Printer is OFFLINE===		===Printer is OFFLINE===
			#Check the ethernet jack in the back to make sure it's plugged in. Students will sometimes unplug the printers.
			[[File:PrinterEthernet.PNG\|300px]]
	#Attempt to ping the printer		#Attempt to ping the printer
	#Reboot the printer		#Reboot the printer

Rumleyc: /* Common Problems */

2017-11-24T20:15:31Z

Common Problems

← Older revision		Revision as of 16:15, 24 November 2017
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	#Verify that the port on the wall is functioning		#Verify that the port on the wall is functioning
	#Verify that the issue is only related to this printer - are other devices in the room or area ALSO having network connectivity issues? This is important to take note of, as it will increase the likelihood of the issue being resolved in a timely manner. Include this information in a web help desk ticket.		#Verify that the issue is only related to this printer - are other devices in the room or area ALSO having network connectivity issues? This is important to take note of, as it will increase the likelihood of the issue being resolved in a timely manner. Include this information in a web help desk ticket.

			===PC's Print to Print Services===
			Student PC's will connect to the incorrect printer and default to Print Services. WPU Print Services is for faculty and staff only. If you see students trying to print to the orange WPU Print Services printer, please open a ticket for that computer and include the service tag. Direct the student to the pharosps\BW or \COLOR printer.

			[[File:Print Services Bug.PNG\|500px]]

	===What to do when the Printer printing out blank pages?===		===What to do when the Printer printing out blank pages?===

Rumleyc: /* Working with Different Printers */

2017-11-24T20:13:19Z

Working with Different Printers

← Older revision		Revision as of 16:13, 24 November 2017
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	==Working with Different Printers==		==Working with Different Printers==
	===HP M806===		===HP M806===
			We have the M806 printers in the Library, Ben Shahn, and Valley Road.
	[[image:HP-m806.jpg\|thumb\|An HP M806 LaserJet Printer]]		[[image:HP-m806.jpg\|thumb\|An HP M806 LaserJet Printer]]
	====Paper Tray Locations====		====Paper Tray Locations====
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	The image below shows you how to remove the rear imaging kit and some spots to check.		The image below shows you how to remove the rear imaging kit and some spots to check.
	[[image:m806.6.PNG\|500px]]		[[image:m806.6.PNG\|500px]]

			===LaserJet MFP m725===
			The m725 is deployed in the Ben Shahn Printer room.

	===Dell 5130cn===		===Dell 5130cn===
			The Dell 5130cn is used in several staff offices, but not in any of our print rooms.
	====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====		====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
	* Turn the printer off.		* Turn the printer off.
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	* Grasp both handles of the fuser with your hands and install the fuser in the printer		* Grasp both handles of the fuser with your hands and install the fuser in the printer
	* Close the right hand cover		* Close the right hand cover


	==Reset to Factory Defaults==		==Reset to Factory Defaults==