Outlook Troubleshooting - Revision history

Rumleyc: /* Outlook is Performing Slowly */

2020-05-26T18:01:48Z

Outlook is Performing Slowly

← Older revision		Revision as of 14:01, 26 May 2020
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	* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time. To remove calendars, open the Desktop Outlook client, open Calendars. Right click any old or unnecessary calendars and click remove. If you can't remove them, make a ticket.		* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time. To remove calendars, open the Desktop Outlook client, open Calendars. Right click any old or unnecessary calendars and click remove. If you can't remove them, make a ticket.

	~~[[File:Outlookerror2.png]]~~

	<b> To check for add-ins </b>		<b> To check for add-ins </b>

Rumleyc: /* Outlook is Performing Slowly */

2020-05-26T18:01:38Z

Outlook is Performing Slowly

← Older revision		Revision as of 14:01, 26 May 2020
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	[[File:Outlookerror1.png]]		[[File:Outlookerror1.png]]

	* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time.		* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time. To remove calendars, open the Desktop Outlook client, open Calendars. Right click any old or unnecessary calendars and click remove. If you can't remove them, make a ticket.

	~~<b>~~ To ~~do this~~, ~~</b>~~

	~~1) First~~, ~~right~~ click ~~on the event that~~ you ~~want to delete~~, ~~then go all the way down to select delete~~

	[[File:Outlookerror2.png]]		[[File:Outlookerror2.png]]

Ta-degraafr at 16:10, 26 May 2020

2020-05-26T16:10:46Z

← Older revision		Revision as of 12:10, 26 May 2020
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	* If they have multiple inboxes, make sure they are "minimized" during use. Use the small triangle to the left of the email address to minimize the inbox. When inboxes are open they are pinging for new mail and can cause slowness.		* If they have multiple inboxes, make sure they are "minimized" during use. Use the small triangle to the left of the email address to minimize the inbox. When inboxes are open they are pinging for new mail and can cause slowness.
	* Remove unneeded emails. Right click the email address and click "Remove". If the email can't be removed, please make a ticket at www.wpunj.edu/helpdesk.		* Remove unneeded emails. Right click the email address and click "Remove". If the email can't be removed, please make a ticket at www.wpunj.edu/helpdesk.

			[[File:Outlookerror1.png]]

	* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time.		* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time.

			<b> To do this, </b>

			1) First, right click on the event that you want to delete, then go all the way down to select delete

			[[File:Outlookerror2.png]]

			<b> To check for add-ins </b>
	* Click File, Options, Add-ins. Next to Manage: COM Add-ins click Go..., then disable all add-ins. This helps with speed as well.		* Click File, Options, Add-ins. Next to Manage: COM Add-ins click Go..., then disable all add-ins. This helps with speed as well.

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	# Take action to bring the folder item count lower than 5,000		# Take action to bring the folder item count lower than 5,000
	#* Delete unnecessary items		#* Delete unnecessary items
	#* Move items to a ~~different~~ folder		#* Move items to a subfolder folder by right-clicking on inbox, then it will give you an option to click on “create a new subfolder”, name it and then left click the items and hold it to drag it to place on the new subfolder.
	~~#* Create~~ a new ~~folder~~ to ~~move items into~~
	#Select other folders and view the "details" bar to verify they are under 5,000 items as well. Common folders all users should check include:		#Select other folders and view the "details" bar to verify they are under 5,000 items as well. Common folders all users should check include:
	#* Inbox		#* Inbox
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	#* Deleted Items		#* Deleted Items

	===~~Clean~~ up Mailbox===		===Cleaning up your Mailbox===
	If your mailbox size is reaching the limit, Outlook provides the following tools to assist		If your mailbox size is reaching the limit, Outlook provides the following tools to assist
	# File > Look at the Mailbox Cleanup graphic & text. Here you can see how much space is free. <BR> [[File:AcctInformation-CleanupTools-2.PNG \| 550px]]		# File > Look at the Mailbox Cleanup graphic & text. Here you can see how much space is free. <BR> [[File:AcctInformation-CleanupTools-2.PNG \| 550px]]

Rumleyc at 14:40, 20 April 2020

2020-04-20T14:40:17Z

← Older revision		Revision as of 10:40, 20 April 2020
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	[[File:Disableaddins.png\|thumb\|center\|Disable all add-ins to increase Outlook speed]]		[[File:Disableaddins.png\|thumb\|center\|Disable all add-ins to increase Outlook speed]]

			===Inbox has over 5,000 items===
	Outlook can start to slow down when folder sizes increase upwards of 5,000 items. If you are experiencing slow performance issues, identify any folder larger than 5,000 items and clean it up.		Outlook can start to slow down when folder sizes increase upwards of 5,000 items. If you are experiencing slow performance issues, identify any folder larger than 5,000 items and clean it up.
	[[File:Mailbox-Item-Count.png\|thumb\|right\|How to check folders are under 5,000 Items]]		[[File:Mailbox-Item-Count.png\|thumb\|right\|How to check folders are under 5,000 Items]]

Rumleyc at 14:39, 20 April 2020

2020-04-20T14:39:54Z

← Older revision		Revision as of 10:39, 20 April 2020
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	===Outlook is Performing Slowly===		===Outlook is Performing Slowly===

			Try the following steps to help with overall slowness.
			* If they have multiple inboxes, make sure they are "minimized" during use. Use the small triangle to the left of the email address to minimize the inbox. When inboxes are open they are pinging for new mail and can cause slowness.
			* Remove unneeded emails. Right click the email address and click "Remove". If the email can't be removed, please make a ticket at www.wpunj.edu/helpdesk.
			* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time.
			* Click File, Options, Add-ins. Next to Manage: COM Add-ins click Go..., then disable all add-ins. This helps with speed as well.

			[[File:Disableaddins.png\|thumb\|center\|Disable all add-ins to increase Outlook speed]]

	Outlook can start to slow down when folder sizes increase upwards of 5,000 items. If you are experiencing slow performance issues, identify any folder larger than 5,000 items and clean it up.		Outlook can start to slow down when folder sizes increase upwards of 5,000 items. If you are experiencing slow performance issues, identify any folder larger than 5,000 items and clean it up.

Sanchezc10: /* Search Results Vary */

2016-02-24T12:38:15Z

Search Results Vary

← Older revision		Revision as of 08:38, 24 February 2016
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	#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it <br> [[File:Advanced-find-subfolders.PNG \| 550px]]		#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it <br> [[File:Advanced-find-subfolders.PNG \| 550px]]
	#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.		#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.
	#Click ~~Okay~~		#Click OK
	#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.		#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.

Sanchezc10: /* Search Results Vary */

2016-02-23T20:07:33Z

Search Results Vary

← Older revision		Revision as of 16:07, 23 February 2016
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	#Bring up the Advanced Find window by pressing <code>Ctrl+Shift+F</code>		#Bring up the Advanced Find window by pressing <code>Ctrl+Shift+F</code>
	#In the Advanced Find window, click Browse		#In the Advanced Find window, click Browse
	#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it <br> [[File:~~AcctInformation~~-~~CleanupTools~~-2.PNG \| 550px]]		#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it <br> [[File:Advanced-find-subfolders.PNG \| 550px]]
	#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.		#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.
	#Click Okay		#Click Okay
	#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.		#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.

Sanchezc10 at 20:06, 23 February 2016

2016-02-23T20:06:43Z

← Older revision		Revision as of 16:06, 23 February 2016
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	#Bring up the Advanced Find window by pressing <code>Ctrl+Shift+F</code>		#Bring up the Advanced Find window by pressing <code>Ctrl+Shift+F</code>
	#In the Advanced Find window, click Browse		#In the Advanced Find window, click Browse
	#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it		#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it <br> [[File:AcctInformation-CleanupTools-2.PNG \| 550px]]
	#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.		#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.
	#Click Okay		#Click Okay
	#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.		#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.

Sanchezc10: /* Search Results Vary */

2016-02-23T20:06:25Z

Search Results Vary

← Older revision		Revision as of 16:06, 23 February 2016
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	===Search Results Vary===		===Search Results Vary===
	If ~~you~~ the "quick search" in your inbox is not showing all of your ~~message~~, try the following:		If the "quick search" in your inbox is not showing all of your messages, try the following:
	#Bring up the Advanced Find window by pressing Ctrl+Shift+F		#Bring up the Advanced Find window by pressing <code>Ctrl+Shift+F</code>
	#In the Advanced Find window, click Browse		#In the Advanced Find window, click Browse
	#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it		#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it

Sanchezc10: /* Search Results Vary */

2016-02-23T20:05:51Z

Search Results Vary

← Older revision		Revision as of 16:05, 23 February 2016
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	#In the Advanced Find window, click Browse		#In the Advanced Find window, click Browse
	#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it		#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it
	::Note: Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.		#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.
	#Click Okay		#Click Okay
	#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.		#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.