Mac Desktop "Flashing" - Revision history

Coverc at 12:21, 22 March 2017

2017-03-22T12:21:24Z

← Older revision		Revision as of 08:21, 22 March 2017
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	[[File:ScreenFlash.gif]]		[[File:ScreenFlash.gif]]

			Or does your Dock have a question mark where your network home folder should be?

	This indicates that your network User Folder has one of the following problems:<p>		This indicates that your network User Folder has one of the following problems:<p>

Coverc at 12:17, 22 March 2017

2017-03-22T12:17:31Z

← Older revision		Revision as of 08:17, 22 March 2017
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	5) Your computer's network connection was dropped while you were away.<p />		5) Your computer's network connection was dropped while you were away.<p />

	Before contacting the helpdesk please do the following:		Before contacting the helpdesk please do the following:<br><br>

	Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>		Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
	Wait 2-3 minutes. <br>		Wait 2-3 minutes. <br>
	If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.<~~p /~~>		If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.<br><br>

	We will verify that your Network Home Folder exists.<br>		We will verify that your Network Home Folder exists.<br>

Coverc at 12:16, 22 March 2017

2017-03-22T12:16:42Z

← Older revision		Revision as of 08:16, 22 March 2017
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	3) You do not have a network home folder assigned..<br>		3) You do not have a network home folder assigned..<br>
	4) You have a network home but it is not visible to the MacOS. <br>		4) You have a network home but it is not visible to the MacOS. <br>
	5) Your computer's network connection was dropped while you were away.		5) Your computer's network connection was dropped while you were away.<p />

	~~We will verify that your Network Home Folder exists~~.<~~br>~~
	~~We will verify that your Network Home Folder is correctly set in AD.<br>~~
	~~'''We will verify that your Network Home Folder is visible to the Mac OS.'''<br>~~
	~~You are using an local account which needs to be added to an exception list.<br><br~~>

	Before contacting the helpdesk please do the following:		Before contacting the helpdesk please do the following:
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	Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>		Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
	Wait 2-3 minutes. <br>		Wait 2-3 minutes. <br>
	If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.<br>		If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.<p />

			We will verify that your Network Home Folder exists.<br>
			We will verify that your Network Home Folder is correctly set in AD.<br>
			We will verify that your Network Home Folder is visible to the Mac OS.'''<br>
			You are using an local account which needs to be added to an exception list.<br><br>
	Once they fix the issue, the problem will stop.		Once they fix the issue, the problem will stop.

	[[Category:Apple]]		[[Category:Apple]]
	[[Category: Help Desk]]		[[Category: Help Desk]]

Coverc at 12:15, 22 March 2017

2017-03-22T12:15:50Z

← Older revision		Revision as of 08:15, 22 March 2017
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	This indicates that your network User Folder has one of the following problems:<p>		This indicates that your network User Folder has one of the following problems:<p>
			1) You are not authenticated to the network.<br>
			2) You manually connected to WPU-folders via the "recent items" menu.<br>
			3) You do not have a network home folder assigned..<br>
			4) You have a network home but it is not visible to the MacOS. <br>
			5) Your computer's network connection was dropped while you were away.

	We will verify that your Network Home Folder exists.<br>		We will verify that your Network Home Folder exists.<br>
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	Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>		Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
	Wait 2-3 minutes. <br>		Wait 2-3 minutes. <br>
	If "wpu-folders" does not reappear and the home folder show up in the Dock then.~~Please~~ contact the helpdesk.<br>		If "wpu-folders" does not reappear and the home folder show up in the Dock then Reboot the machine. If that does not bring the home folder back please contact the helpdesk.<br>
	Once they fix the issue, the problem will stop.		Once they fix the issue, the problem will stop.

	[[Category:Apple]]		[[Category:Apple]]
	[[Category: Help Desk]]		[[Category: Help Desk]]

Coverc: bolded often missed step.

2016-10-10T12:57:03Z

bolded often missed step.

← Older revision		Revision as of 08:57, 10 October 2016
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	We will verify that your Network Home Folder exists.<br>		We will verify that your Network Home Folder exists.<br>
	We will verify that your Network Home Folder is correctly set in AD.<br>		We will verify that your Network Home Folder is correctly set in AD.<br>
	We will verify that your Network Home Folder is visible to the Mac OS.<br>		'''We will verify that your Network Home Folder is visible to the Mac OS.'''<br>
	You are using an local account which needs to be added to an exception list.<br><br>		You are using an local account which needs to be added to an exception list.<br><br>

Coverc at 17:43, 14 September 2016

2016-09-14T17:43:20Z

← Older revision		Revision as of 13:43, 14 September 2016
Line 12:		Line 12:
	Before contacting the helpdesk please do the following:		Before contacting the helpdesk please do the following:

	Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.<br>		Unmount "wpu-folders" if it is on the desktop by dragging it to the trash. Unmount any "User-Folders" share that may be present. You should NOT have any User-Folders share on your desktop.<br>
	Wait 2-3 minutes. <br>		Wait 2-3 minutes. <br>
	If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>		If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>

Coverc at 17:55, 9 September 2016

2016-09-09T17:55:27Z

← Older revision		Revision as of 13:55, 9 September 2016
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	Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.<br>		Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.<br>
	Wait 2-3 minutes. If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>		Wait 2-3 minutes. <br>
			If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>
	Once they fix the issue, the problem will stop.		Once they fix the issue, the problem will stop.

	[[Category:Apple]]		[[Category:Apple]]
	[[Category: Help Desk]]		[[Category: Help Desk]]

Coverc at 17:55, 9 September 2016

2016-09-09T17:55:11Z

← Older revision		Revision as of 13:55, 9 September 2016
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	Before contacting the helpdesk please do the following:		Before contacting the helpdesk please do the following:

	Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.		Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.<br>
	Wait 2-3 minutes. If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>		Wait 2-3 minutes. If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>
	Once they fix the issue, the problem will stop.		Once they fix the issue, the problem will stop.

Coverc at 17:54, 9 September 2016

2016-09-09T17:54:55Z

← Older revision		Revision as of 13:54, 9 September 2016
Line 10:		Line 10:
	You are using an local account which needs to be added to an exception list.<br><br>		You are using an local account which needs to be added to an exception list.<br><br>

	Please contact the helpdesk.<br>		Before contacting the helpdesk please do the following:

			Unmount "wpu-folders" if it is on the desktop by dragging it to the trash.
			Wait 2-3 minutes. If "wpu-folders" does not reappear and the home folder show up in the Dock then.Please contact the helpdesk.<br>
	Once they fix the issue, the problem will stop.		Once they fix the issue, the problem will stop.

	[[Category:Apple]]		[[Category:Apple]]
	[[Category: Help Desk]]		[[Category: Help Desk]]

Coverc at 20:16, 24 May 2016

2016-05-24T20:16:26Z

← Older revision		Revision as of 16:16, 24 May 2016
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	Is your desktop doing the following :		Is your desktop doing the following repeatedly :

	[[File:ScreenFlash.gif]]		[[File:ScreenFlash.gif]]