Coverc at 18:49, 9 March 2018

2018-03-09T18:49:16Z

← Older revision		Revision as of 14:49, 9 March 2018
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	~~With the new~~ authentication ~~method used~~ to ~~connect~~ to ~~WP Wireless and some changes in Mac OS 10.10.x~~, ~~occasionally a computer will fail to reconnect~~ to ~~wireless after sleeping or being off campus.~~		William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE

	[[File:Wi-fi_not_connecting.png‎]]		[[File:Wi-fi_not_connecting.png‎]]

	~~Symptoms~~ typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:		Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity with no other signs of issues.

			To remedy this problem do the following:

	1) Open System Preferences		1) Open System Preferences
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	[[File:Network_pane.png‎ ]]		[[File:Network_pane.png‎ ]]

	3) Select Wi-Fi (make sure to select WP Wireless (5Ghz) ).		3) Select The Wi-FI (make sure to select WP Wireless (5Ghz) ). or Ethernet connection

	[[File:Select_wifi.png]]		[[File:Select_wifi.png]]
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	[[File:Enter_university_credentials.png‎]]		[[File:Enter_university_credentials.png‎]]

	After a bit of background processing you should be connected ~~and the wi~~-~~fi icon should change to the connected state~~.		After a bit of background processing you should either be connected to Wi-FI or Ethernet.

	[[File:Wifi-connected.png‎ ]]		[[File:Wifi-connected.png‎ ]]
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	[[File:Good ISE Connection.png]]		[[File:Good ISE Connection.png]]

			Below is a link to a handy troubleshooting guide:

			[[File:Got_ISE.pdf‎]]

			Screenshot:<br><Br>
			[[File:Got ISE screenshot.png]]

			Print the PDF. Fold lengthwise then widthwise "Got ISE" is the front page.


	[[Category:Apple]]		[[Category:Apple]]
	[[Category:Help Desk]]		[[Category:Help Desk]]

Coverc: Created page with "With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping..."

2018-03-09T18:39:26Z

Created page with "With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping..."

New page

With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping or being off campus.

[[File:Wi-fi_not_connecting.png‎]]

Symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:

1) Open System Preferences

[[File:System_preferences.png‎]]

2) Select the "Network" pane.

[[File:Network_pane.png‎ ]]

3) Select Wi-Fi (make sure to select WP Wireless (5Ghz) ).

[[File:Select_wifi.png]]

4) Click "Connect" next to the 801.1X text.

[[File:Click_connect.png]]

5) Enter your credentials if/when asked.

[[File:Enter_university_credentials.png‎]]

After a bit of background processing you should be connected and the wi-fi icon should change to the connected state.

[[File:Wifi-connected.png‎ ]]

A good working connection will look like the below. Note the "disconnect" button, the "Authenticated via" line as well as the timer:

[[File:Good ISE Connection.png]]

[[Category:Apple]]
[[Category:Help Desk]]

MacOS Network Connection Troubleshooting - Revision history

Coverc at 18:49, 9 March 2018

Coverc: Created page with "With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping..."