AWS Connect - Revision history

Millingm at 13:39, 12 April 2023

2023-04-12T13:39:49Z

← Older revision		Revision as of 09:39, 12 April 2023
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	==What is AWS Connect?==		==What is AWS Connect?==
	AWS is Amazon's call center service.		AWS Connect is Amazon's call center service.

	==Getting Started==		==Getting Started==
	1. You will need to go to www.wpunj.edu and select the WP Connect Tab and login. [[File:Wpconnect.png\|centre\|500px]]<br>		1. You will need to go to www.wpunj.edu and select the WP Connect Tab and login. [[File:Wpconnect.png\|centre\|500px]]<br>

	2. Once in WP Connect type AWS into the search bar at the top left of the screen. As you type the search will automatically populate with Call ~~Center -SES- AWS~~. Click on ~~that~~ link.		2. Once in WP Connect type AWS into the search bar at the top left of the screen. As you type the search will automatically populate with the department specific Call Centers. Click on your department Call Center link.
	<div align=center>[[File:Wp search.jpg\|400px]][[File:AWS SES.jpg\|700px]]</div>		<div align=center>[[File:Wp search.jpg\|400px]][[File:AWS SES.jpg\|700px]]</div>

Millingm at 15:43, 19 September 2022

2022-09-19T15:43:48Z

← Older revision		Revision as of 11:43, 19 September 2022
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	<div align=center>[[File:Wp search.jpg\|400px]][[File:AWS SES.jpg\|700px]]</div>		<div align=center>[[File:Wp search.jpg\|400px]][[File:AWS SES.jpg\|700px]]</div>

	3. Once redirected to call center page you must ensure that you have pop ups enabled. If it is not you will receive an error message that the authentication had failed due to blocked pop up.		3. Once redirected to call center page you must ensure that you have pop ups, and third party cookies enabled. If it is not you will receive an error message that the authentication had failed due to blocked pop up.
	[[File:Web capture 27-4-2022 145928 wpconnect.wpunj.edu.jpg\|center\|800px]]		[[File:Web capture 27-4-2022 145928 wpconnect.wpunj.edu.jpg\|center\|800px]]

Speroj at 19:56, 16 September 2022

2022-09-16T19:56:22Z

← Older revision		Revision as of 15:56, 16 September 2022
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	* The second way of calling is by quick connect.		* The second way of calling is by quick connect.
	[[File:Picture12.png\|centre\|300px]]		[[File:Picture12.png\|centre\|300px]]

			[[Category:Networking]]

Speroj at 19:35, 16 September 2022

2022-09-16T19:35:45Z

@@ Line 1: / Line 1: @@
-===== This article provides information on utilizing AWS Connect Call Center.  =====
+'''This article provides information on utilizing AWS Connect Call Center.'''
 AWS is Amazon's call center service.
-<big>'''Getting Started'''
+.  Once in WP Connect type AWS into the search bar at the top left of the screen. As you type the search will automatically populate with Call Center -SES- AWS. Click on that link.
-#  You will need to go to www.wpunj.edu and select the WP Connect Tab and login. [[File:Wpconnect.png|thumb]]<br>
+<div align=center>[[File:Wp search.jpg|400px]][[File:AWS SES.jpg|700px]]</div>
 . You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web. Please ensure that if you are using the softphone that you have your proper microphone or headset selected. You can do this by going to your system settings. Start by going to your start menu and typing settings:
 * Select "Settings"
 * Select "Sound"
 * Use the pull down menu - "Choose input device". You can verify operation by the bar below "Test Your Microphone".
-[[File:Settings sound.png|thumb]]
+[[File:Settings sound.png|centre|800px]]
+==Choosing your availability==
 * On the the status bar click on the status to reveal the availability options. They are Offline, Break, and Available. It is important to go offline at the end of the day. Shutting down your PC at the end of the day does not automatically put your status to Offline.
-[[File:Picture9.png|thumb]]
+[[File:Picture9.png|centre|300px]]
+==Receiving Calls==
 * You can choose to have calls routed to your desk phone, or you can utilize the softphone in the AWS portal. You can select your decision by going to the settings tab on the call box to the right of the Availibility status. It is the tab that looks like a gear.
-[[File:Picture11.png|thumb]]
+[[File:Picture11.png|centre|300px]]
+==Utilizing the Softphone==
 * Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling  with the softphone by pressing the tab next to a call button. Depending on which mode you are in the button will look like a phone dial pad or a directory tab. First way of calling is by traditional keypad. This is utilized by dialing the number and clicking on the call button.
-[[File:Picture13.png|thumb]]
+[[File:Picture13.png|centre|300px]]
 * The second way of calling is by quick connect.
-[[File:Picture12.png|thumb]]
+[[File:Picture12.png|centre|300px]]

Millingm at 13:34, 22 June 2022

2022-06-22T13:34:35Z

← Older revision		Revision as of 09:34, 22 June 2022
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	5. Choosing your availability:		5. Choosing your availability:

	* On the the status bar click on the status to reveal the availability options. They are Offline, Break, and Available.		* On the the status bar click on the status to reveal the availability options. They are Offline, Break, and Available. It is important to go offline at the end of the day. Shutting down your PC at the end of the day does not automatically put your status to Offline.
	[[File:Picture9.png\|thumb]]		[[File:Picture9.png\|thumb]]

Millingm at 13:32, 22 June 2022

2022-06-22T13:32:31Z

← Older revision		Revision as of 09:32, 22 June 2022
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	4. You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web. Please ensure that if you are using the softphone that you have your proper microphone or headset selected. You can do this by going to your system settings by going to your start menu and typing settings:		4. You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web. Please ensure that if you are using the softphone that you have your proper microphone or headset selected. You can do this by going to your system settings. Start by going to your start menu and typing settings:

	* Select "Settings"		* Select "Settings"

Millingm at 14:30, 20 June 2022

2022-06-20T14:30:40Z

← Older revision		Revision as of 10:30, 20 June 2022
Line 54:		Line 54:


	4. You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web.		4. You will receive a popup requesting to turn on your microphone this will be imperative when using the system softphone via the web. Please ensure that if you are using the softphone that you have your proper microphone or headset selected. You can do this by going to your system settings by going to your start menu and typing settings:

			* Select "Settings"
			* Select "Sound"
			* Use the pull down menu - "Choose input device". You can verify operation by the bar below "Test Your Microphone".
			[[File:Settings sound.png\|thumb]]












	5. Choosing your availability:		5. Choosing your availability:

Millingm at 15:50, 5 May 2022

2022-05-05T15:50:41Z

← Older revision		Revision as of 11:50, 5 May 2022
Line 80:		Line 80:
	* You can choose to have calls routed to your desk phone, or you can utilize the softphone in the AWS portal. You can select your decision by going to the settings tab on the call box to the right of the Availibility status. It is the tab that looks like a gear.		* You can choose to have calls routed to your desk phone, or you can utilize the softphone in the AWS portal. You can select your decision by going to the settings tab on the call box to the right of the Availibility status. It is the tab that looks like a gear.
	[[File:Picture11.png\|thumb]]		[[File:Picture11.png\|thumb]]

Millingm at 15:50, 5 May 2022

2022-05-05T15:50:14Z

← Older revision		Revision as of 11:50, 5 May 2022
Line 96:		Line 96:

	7. Utilizing the Softphone:		7. Utilizing the Softphone:
	* Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling with the softphone by pressing the tab next to a call button. Depending on which mode you are in the button will look like a phone dial pad or a directory tab. First way of calling is by traditional keypad. This is utilized by dialing the number and ~~hitting~~ the call button.		* Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling with the softphone by pressing the tab next to a call button. Depending on which mode you are in the button will look like a phone dial pad or a directory tab. First way of calling is by traditional keypad. This is utilized by dialing the number and clicking on the call button.
	[[File:Picture13.png\|thumb]]		[[File:Picture13.png\|thumb]]

Millingm at 15:40, 5 May 2022

2022-05-05T15:40:30Z

← Older revision		Revision as of 11:40, 5 May 2022
Line 96:		Line 96:

	7. Utilizing the Softphone:		7. Utilizing the Softphone:
	* Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling with the softphone. First is by traditional keypad. This is utilized by dialing the number and hitting the call button.		* Softphone features are found by selecting the phone tab to the right of the settings tab. You can toggle through two ways of calling with the softphone by pressing the tab next to a call button. Depending on which mode you are in the button will look like a phone dial pad or a directory tab. First way of calling is by traditional keypad. This is utilized by dialing the number and hitting the call button.
	[[File:Picture13.png\|thumb]]		[[File:Picture13.png\|thumb]]