William Paterson University - Information Technology's Wiki - User contributions [en]

Zoom

2026-04-17T13:05:28Z

Zangaram: /* What is Zoom? */

==What is Zoom?==
Zoom is a video conferencing service that can be utilized by WPUNJ Faculty, Staff, and Students using their WPUNJ accounts. [http://www.wpunj.edu/zoom www.wpunj.edu/zoom] Using Zoom, WPUNJ members can meet utilizing video, audio, and screen sharing.

We are currently licensed for Zoom Meetings, not Webinars.

'''As of 4/16/2026 We are planning on discontinuing our Zoom License in 2027'''

==FAQ: Transition from Zoom to Microsoft Teams==

===General Questions===

'''Why is the University discontinuing Zoom?'''

The University is discontinuing its Zoom license as part of an effort to streamline digital tools and reduce redundant services. Microsoft Teams provides comparable functionality and is already included in the University’s Microsoft 365 campus license at no additional cost. Transitioning to Teams allows the University to maintain strong collaboration tools while exercising fiscal responsibility.

'''When will Zoom access end?'''

The University’s Zoom license will expire in early 2027. After that time, University email addresses will no longer be eligible for Zoom licensing through William Paterson University.

'''Will Zoom stop working immediately?'''

No. Zoom will remain available until the license expires in April 2027. Users are encouraged to begin transitioning to Microsoft Teams well in advance to ensure a smooth change.

'''Who is affected by this change?'''

All William Paterson University faculty, staff, and students who currently use Zoom under the University’s license will be affected.

'''What platform will replace Zoom?'''

Microsoft Teams will serve as the University’s primary platform for online meetings, collaboration, and virtual instruction.

'''Do I already have access to Microsoft Teams?'''

Yes. All WP faculty, staff, and students have access to Microsoft Teams through the University’s Microsoft 365 license: www.wpunj.edu/365

'''What can Microsoft Teams be used for?'''

Microsoft Teams supports:

*Online classes and lectures
*Advisement meetings
*Committee and departmental meetings
*Collaboration and file sharing
*Large meetings, webinars, and town halls

===Teaching and Blackboard===

'''Is Microsoft Teams integrated with Blackboard?'''

Yes. Information Technology has integrated Microsoft Teams into Blackboard, allowing instructors to schedule and join Teams meetings directly from within Blackboard.

'''Do I need to update my course meeting links?'''

Yes. As you prepare courses for the Fall semester and beyond, any existing Zoom meeting links should be replaced with Microsoft Teams links.

'''Where can instructors get help using Teams in Blackboard?'''

The Center for Teaching with Technology (CTT) provides guidance, training, and resources. For assistance:

*Submit a Help Desk ticket
*Select the '''Blackboard''' ticket type

===Zoom Cloud Recordings===

'''What happens to my Zoom cloud recordings?'''

Once the Zoom license expires, cloud recordings stored in Zoom will no longer be accessible.

'''What should I do with important Zoom recordings?'''

If you have recordings you need to retain, you should:

Download them locally, '''or'''
Migrate them to '''Yuja''', the University’s official video platform
https://itwiki.wpunj.edu/index.php/YuJa#Transferring_Zoom_Recordings_to_YuJa

'''This should be done before the Zoom license expires.'''

'''Can IT help with migrating recordings?'''

Yes. Information Technology staff are available to assist with downloading or transferring Zoom recordings to Yuja. Submit a Help Desk ticket and select the Yuja ticket type.

Shape

===Webinars and Large Events===

'''Does Microsoft Teams support webinars and large events?'''

Yes. Microsoft Teams includes Webinar and Town Hall features designed for large meetings and events.

'''Will Teams meet the needs of large campus events?'''

Information Technology has been reviewing Teams’ webinar and town hall capabilities and will ensure that an appropriate solution is in place to support University needs.

===Support and Training===

'''Will training be available for Microsoft Teams?'''

Yes. Information Technology will continue to offer guidance, documentation, and support to help faculty and staff effectively use Teams for teaching and collaboration.

'''Who should I contact if I need help?'''

IT Help Desk: <br>
www.wpunj.edu/helpdesk <br>
(973) 720-4357 <br>
Center for Teaching with Technology (CTT) <br>

===Planning Ahead===

'''What should I do now?'''

*Begin familiarizing yourself with Microsoft Teams
*Transition any recurring or future Zoom meetings to Teams
*Identify and download or migrate important Zoom recordings
*Attend available training sessions or request assistance as needed

==Getting Started with Zoom==

WP's Zoom Portal is available at [http://www.wpunj.edu/zoom www.wpunj.edu/zoom]. To get started, simply login with your WPUNJ account.

The following support resources are available to assist with how to start using Zoom:

* Zoom's Learning Center, which includes Learning Plans, Live Trainings, and videos, available at https://learning.zoom.us/learn
* Zoom's Top 20 Zoom Resources article (which includes all of resources below,) available at https://support.zoom.us/hc/en-us/articles/360042982391-Top-20-Zoom-resources
* A Frequently Asked Questions guide for how to use Zoom, available at https://support.zoom.us/hc/en-us/articles/206175806-Frequently-Asked-Questions
* The 'How To Zoom' video guide, available on YouTube at https://www.youtube.com/playlist?list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe
* Live Training Webinars offered by Zoom, available at https://support.zoom.us/hc/en-us/articles/360029527911

Additional information is also available in the Zoom 'Getting Started' article, available at https://support.zoom.us/hc/en-us/categories/200101697-Getting-Started.

[[File:Zoom1-1.png | 700px]]<br>Image from Academic Partnerships Off Campus Toolkit, 2020

==Installing Zoom==
Zoom meetings can be joined with a desktop client, a mobile app, or using a web browser.

'''To install Zoom on a university computer''', access the Zoom install from either the [[University_Software|Software Center]] (Windows) or [[Mac_OS_Managed_Software_Center|Managed Software Center]] (Mac.) Please note: to install software from the Software Centers while off-campus, you will need to be connected to the university's [[VPN_Remote_Access|VPN]].
Periodically, the Zoom application will prompt you for an update. Follow the prompts to ensure your software stays current.

'''To install Zoom on a personal computer''', simply download and install Zoom from the Zoom portal at https://wpunj.zoom.us/download.

'''To install Zoom on an iOS or Android phone or tablet''', search your respective App store for Zoom. Once installed, sign in using the 'SSO' option with wpunj.zoom.us as the domain.

'''To join a Zoom meeting using a web browser''', look for the 'If you cannot download or run the application, join from your browser.' link on the Zoom meeting landing page.

==Logging Into Zoom with your WP account==
===Logging Into Zoom Meeting Software===
When prompted to login to the Zoom Meeting software:
*Choose ‘Sign in with SSO’ from the right
*Enter wpunj.zoom.us as the Domain and click Continue
*Login to the WPconnect login with your WPUNJ account

<gallery mode="packed-hover">
File:Zoom-DesktopApp-1.png|Sign In
File:Zoom-DesktopApp-2.png|Sign in with SSO
File:Zoom-DesktopApp-3.png|WPUNJ.zoom.us
</gallery>

===Logging Into Zoom on the Web===
From the Zoom web site you can create and manage meetings.

*To log in to the Zoom website, '''Sign in''' at [http://www.wpunj.edu/zoom www.wpunj.edu/zoom]
*Log in using your WPUNJ account

===Logging in with an existing Zoom account tied to your WPUNJ email===
If you already have a Zoom login tied to your WPUNJ email, you can convert that account to be licensed under the main William Paterson Zoom account.
To access your university-licensed Zoom account:
*Follow the instructions for logging in above, making sure to use the SSO login option which will have you login through WPconnect.
*The first time that you login using the SSO login option, you will receive a prompt that your Zoom account will be transitioned to the 'William Paterson University' account license.
*At that time, your existing Zoom account will be enabled with the 'Pro' features/license of the university account.

''If you do not want your existing Zoom account (tied to your WPUNJ email) to be migrated to the university license, do not login using the SSO option.''
If you have questions on this process, please contact the Helpdesk at www.wpunj.edu/help or (973) 720-4357.

==Joining a Zoom Meeting==
===Joining a Zoom Meeting using the Desktop Application===
#You should have received a link to join a Zoom meeting. Open the link in a browser.
#Select '''Open Zoom''' to open in the Zoom Application. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom4.JPG | 500px]]</div>
#Select your Audio option. You can either use your phone or computer for audio. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom5.JPG | 500px]]</div>
===Joining a Zoom Meeting from your Browser===
#Open Zoom link in browser.
#Select '''Join from Browser.'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom1.JPG | 500px]]</div>
#If you are unable to join the meeting, the host may not have started the meeting yet. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom3.JPG | 500px]]</div>

==Scheduling Meetings on Zoom==

You can schedule zoom meetings in multiple ways. You can utilize the Zoom web portal, Outlook desktop or web applications, or the Zoom application itself.

===Using the Zoom Web Portal or Zoom app===
To schedule meetings on the [http://www.wpunj.edu/zoom Zoom web portal] or in the Zoom app, Zoom provides a quick video introduction and step by step instructions on '''[https://support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings how to schedule zoom meetings.]'''

===Using the Outlook desktop application on PC or Mac===
For the Outlook desktop application on university computers, the Zoom Add-in for Outlook is installed and enabled automatically. To schedule a zoom meeting in the outlook calendar, look for the following button when creating a new calendar event:

[[File:Zoom Calendar item.png |600px|Click the icon to open the Zoom meetings screen]]

More information on using the '''[https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062925#collapsePC Outlook Add-in for the desktop application can be found on the Zoom Help Center.]'''

===Using Outlook 365===
For Outlook on the web, the Zoom add-in has been pre-installed for all employee accounts. '''[https://support.zoom.us/hc/en-us/articles/115005223126-Zoom-for-Outlook-add-in-web-and-desktop- Please see the Zoom Help Center video and step by step instructions on scheduling Zoom meetings thru Outlook 365.]'''

===Cisco Webex Roomkit for utilizing Zoom in 1800 Valley Roads Board Room===

If you are utilizing the 1800 Valley Road Board Room, please make sure to set the location for the meeting to be the [[Cisco WebEx Roomkits|Roomkit]]

[[category:Software Guides]]

==Security Options and Suggestions==

We suggest reviewing the material provided by Zoom, in the [[Zoom#Getting_Started_with_Zoom|Getting Started with Zoom]] section above.

We recommend utilizing these security options when hosting a meeting:
* '''Do not share meeting links on Social Media. Try to limit link distribution to participant's email address and ask that participants do not share links. '''
* '''Have a Meeting Password'''
* '''Enable waiting room'''
* '''Mute participants upon entry'''
* '''[https://support.zoom.us/hc/en-us/articles/201362153 Disable annotation while sharing screen]'''

If you see an improperly named participant in the waiting room, there are three options:
#Send a message to the waiting room to ask them to edit their display name
#Send a message to the waiting room to ask them to use the “Dial-in” feature, admit the dial-in, then ask them to identify.
#Admit them to the meeting, and immediately ask them via mic or chat to rename. If they do not comply, move them back to the waiting room. '''NOTE''' If you choose to “remove” a participant rather than move them to the waiting room, it makes it very difficult for the participant to rejoin. These settings can be found in your Zoom Portal Account.

In addition to utilizing these options, you can opt to require meeting attendees to have a Zoom account, or utilize their WPUNJ account to connect to your Zoom meeting. This setting is found under '''Meeting Options'''.

[[File:Zoom-authenticated-users.png|300px|Zoom Meeting Options]]

Need to add a non-WPUNJ attendee? Use '''Authentication Exception Add''' following the '''Required authentication to join''' options.

[[File:Zoom-authenticated-users-exception1.png|300px|Zoom Meeting Authentication Exception]][[File:Zoom-authenticated-users-exception2.png|300px|Zoom Meeting Authentication Exception]]

For additional in-depth detail on how to secure your Zoom meetings, see Zoom's [https://zoom.us/docs/doc/Securing%20Your%20Zoom%20Meetings.pdf Securing Your Zoom Meetings guide].

==Zoom Cloud Recording Retention==
Zoom sessions that are saved as Zoom Cloud Recordings are set to have a 365 day retention (from date of recording) before they are automatically deleted. Zoom will send automated email notifications to your WP email in advance of a recordings automatic deletion.

If you would like to ensure that a recording you have saved to Zoom's Cloud recordings does not get automatically deleted, you can login to the Zoom web portal (www.wpunj.edu/zoom) and click on the Recordings tab on the left. Then find the recording and click on the three dots to the far right of the recording and click 'Disable Auto Deletion'.

==Tips and Tricks for Zoom==

===Breakout rooms===
Breakout rooms are only available in regular Zoom meetings, not in a webinar. The best place to set up breakouts is in the Zoom portal.
#Go to wpunj.zoom.us and use the schedule a meeting option
# Scroll down to the button that says Show options,
# Click breakout room pre-assign

Once in the meeting, click on the breakout tab at the bottom of the Zoom screen, and before opening all rooms, choose options (gear wheel on MAC OS, or Options on Windows OS. There are 2 options for participants:

#Allow participants to choose room (recommended)
#Automatically move all pre-assigned participants into breakout rooms
pre-assigning can be done on the schedule page in the Zoom portal as mentioned above

There are more advanced options on the wpunj.zoom.us portal page as well.

[https://support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms Please refer to the Zoom Support articles for information about Breakout Rooms]

===Closed Captioning===
As of 1/31/21, Zoom now has Built in Captioning and it is available on all university zoom accounts. This needs to be turned on by the host of the meeting following these steps.
#Login to the Zoom Web Portal at www.wpunj.edu/zoom.
#Click on the ''''''Settings'''''' option on the left menu and then scroll down to '''Meeting (Advanced.)'''
#Ensure that '''Closed Captioning''' is toggled '''On''' and the ''''Enabled live transcription service...'''' checkbox is checked.
[[File:zoom6.jpg | 700px]]

Once this is set, the following option will be available in any Zoom meeting scheduled by the host. Clicking on the '''Live Transcript''' icon and then '''Enable Auto-Transcription''' should enable the transcription for that meeting.

[[File:zoom7.jpg | 500px]]

===Edit Sharing Settings in Meeting===

Start your meeting. When you're in the meeting, click the arrow next to "Share" to see an additional screen where you can change sharing settings and change who can present.

[[File:Zoom settings - slaymaker.png]]

===Recording with Audio Transcription===
To record meetings with Audio transcription:
#Login to the WPUNJ Zoom web portal (http://www.wpunj.edu/zoom)
#Click on Settings
#Click on the Recording Tab
#Check the 'Audio Transcript' checkbox under Advanced Cloud Recording Settings.
#Recordings must be saved to the cloud
#Shortly after the meeting has completed, you will receive an email from Zoom with a link to the meeting recording with audio transcript

The setting is available here:

[[File:MicrosoftTeams-image (11).png|Zoom Audio Setting for recording audio transcripts.]]

===Recording Video Resolution===
#To get the maximum resolution, (toggle screen sharing). Then, record locally, not to the Zoom cloud for better video resolution.
#In webinar format, there are choices for HD in the webinar scheduling options:
*Enable HD video for screen shared video
*Enable HD video for attendees
*Always send 1080p video to attendees

There are also more recording options in the Zoom portal under settings/recording on wpunj.zoom.us

===Screen Sharing===
When sharing a video or audio, choose “share computer sound” and “optimize for video” in the Zoom share config page, then select the box to be shared, and click share. **Also set this if you have video or audio embedded in your PowerPoint Slides.
On the Zoom share screen, there is an advanced option to share computer audio ONLY, without sharing your screen. Very useful for providing background music before an event.

Sometimes, there will be “grey” boxes superimposed on top of a shared video representing the panelist panel or chat panel on the screen of the presenter. To remove these, there are 2 options:
*Disable “optimize for video” (this may produce undesirable video effects)
[[File: Zoom8.jpg]]

Or:
*To remove these on the app: on MAC OS, go into settings, share screen, advanced, then choose Screen Capture Mode: “Capture with window filtering”
*To remove these on Windows PC, go into settings, share screen, advanced, then choose Screen Capture Mode: “Secure Share with window filtering”

===Spotlighting===
Locks the selected speaker(s) for all to front and center. This is a global command from the host only. Pinning will move that participant to the top of the local screen of the individual participants, not a global command. Participants have options via the “view” tab at the top right of the Zoom screen.
Please note: Spotlighting is not enabled until 3 or more participants are connected.

===Virtual Backgrounds===

Virtual Backgrounds allow users to mask the background of the room they are in with an image of their choosing. Zoom provides a few default backgrounds, and allows users to select their own image from their device.

Zoom's help center has an [https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background#h_bebf36a4-c1e9-4769-9d3c-e0d01457d341 article on Using Virtual Backgrounds for PC, Mac and iOS clients.]

You can download William Paterson virtual backgrounds at [https://www.wpunj.edu/university/virtual-backgrounds this link].

===Zoom Webinar===
A Zoom webinar is the same as a Zoom meeting with the following features/exceptions:

Participant panel is broken into two sections:
#Panelists- The webinar panelist is like the Zoom participant with all the functionality of a zoom meeting
#Attendees- The webinar attendee is basically an audience member and can see and hear the panelists, but have no camera or mic access, unless the Zoom host grants permission, one at a time

There is an additional “Q&A” tab at the bottom of the Zoom screen with the controls for attendees to type questions for panelists.
Chat is enabled/disabled by the Zoom host.

==Zoom Teaching Tricks and Tips==

We generally think of Zoom as one of many ways to videoconference individually or in groups however it has many functions that can be leveraged in various ways even when conferencing is not needed.

===Present wirelessly to the projection screen from your Laptop, iPad, or iPhone in any PC equipped classroom===

It may seem like a lot of steps but in reality it is quite simple. Start a Zoom session on your personal device, click Share Screen, then click on the arrow adjacent to the Participants button and make a note of the Meeting ID (found under the Room System tab)

Go to the teaching station (Podium/Desk/etc) and start up the classroom system by selecting Podium PC on the touchpanel. Log into the PC using your WP credentials and launch zoom. Click on the Join Meeting button and enter the credentials from your laptop. The last thing you should do is click on the Maximize button on the Zoom window so the shared video fills the screen. Also if you want to share video or audio, be sure to check the “include audio” box before you select the screen or app to share.

===Present wirelessly to the projection screen from a Laptop, iPad, or iPhone in any PC equipped classroom: Step by step instructions===

''Start the Zoom session from your device''

# Launch Zoom on your laptop/ipad/phone and start a new Meeting
# Click “Join with computer audio” button
# Mute the microphone and speakers on your laptop/ipad/phone
# Click on the arrow to the right of the Participants button and select “Invite…”
# Click the Green Shield on the top of the Zoom meeting, this will display the Meeting ID and Passcode
''Set up the Podium PC to display on the projector''
# Start up the projection system and select PODIUM PC to turn on the projecto. Log into the podium PC using your WP credentials
# Launch Zoom and click “Join a meeting”
# Enter the Meeting ID and Passcode when prompted
# Click “Join with computer audio” button that appears
# Press the Maximize button in the upper right corner of the Zoom window to make it fill the screen
''Share your screen with the Podium PC''
# Go back to your laptop/ipad/phone and press the “Share Screen” button in the lower menu of the Zoom window

===Lecture capture in Classrooms using Hovercam===

# Launch Zoom on your laptop and start a new Meeting
# Click “Join with computer audio” button
# Press the Record Button on the bottom of the Zoom window and select your preferred file location
# We suggest recording to the cloud so the recording will be available from anywhere and there is no risk of losing the file if the PC gets re-imaged or the hard drive malfunctions

===Digital Whiteboard===
This is great for math professors if you'd like to draw using a Wacom tablet and display it to the class via Zoom meeting. You can also record the lectures and share it with the class.
# Log in and start a zoom session
# Select “Fullscreen” in the view menu of the PC’s Zoom window
# Click on the Share Screen Button in the bottom toolbar and select “whiteboard” from the window that shows

===WP Hardware Overview===
All room types have Hovercam SOLO8 usb cameras installed. They have a microphone built into the base which will pick up audio from an individual standing at or near the unit or even speaking loudly from a distance if the noise floor is not too high

[[file:hovercam.jpg]]
The Hovercam can be aimed down towards the desk and used as a document camera, but can also be aimed up at the instructor and used as a webcam for Zoom meetings. (Use middle button on base to flip image vertically)

If you want to show the students in the classroom to the far end, the hovercam rotates at the head. (Please refrain from spinning the base of the hovercam around as the cable can be damaged)

===Additional Hardware===
Most lecture halls have an additional camera mounted at the rear of the room which can be aimed using the controls that show on the touchpanel when PC is selected

Lecture halls have a usb interface which routes the podium microphone and wireless mic recievers into the PC

Wireless Microphones can be reserved and picked up at the Technical Services Window in Hamilton Hall

To reserve a mic or mics, call the Technical Services Window at (973) 720-4357 x1 or go to this link: [[webcheckout.wpunj.edu/sso/patron]]

Zoom

2026-04-17T13:02:30Z

Zangaram:

==What is Zoom?==
Zoom is a video conferencing service that can be utilized by WPUNJ Faculty, Staff, and Students using their WPUNJ accounts. [http://www.wpunj.edu/zoom www.wpunj.edu/zoom] Using Zoom, WPUNJ members can meet utilizing video, audio, and screen sharing.

We are currently licensed for Zoom Meetings, not Webinars.

'''As of 4/16/2026 We are planning on discounting our Zoom License in 2027'''

==FAQ: Transition from Zoom to Microsoft Teams==

===General Questions===

'''Why is the University discontinuing Zoom?'''

The University is discontinuing its Zoom license as part of an effort to streamline digital tools and reduce redundant services. Microsoft Teams provides comparable functionality and is already included in the University’s Microsoft 365 campus license at no additional cost. Transitioning to Teams allows the University to maintain strong collaboration tools while exercising fiscal responsibility.

'''When will Zoom access end?'''

The University’s Zoom license will expire in early 2027. After that time, University email addresses will no longer be eligible for Zoom licensing through William Paterson University.

'''Will Zoom stop working immediately?'''

No. Zoom will remain available until the license expires in April 2027. Users are encouraged to begin transitioning to Microsoft Teams well in advance to ensure a smooth change.

'''Who is affected by this change?'''

All William Paterson University faculty, staff, and students who currently use Zoom under the University’s license will be affected.

'''What platform will replace Zoom?'''

Microsoft Teams will serve as the University’s primary platform for online meetings, collaboration, and virtual instruction.

'''Do I already have access to Microsoft Teams?'''

Yes. All WP faculty, staff, and students have access to Microsoft Teams through the University’s Microsoft 365 license: www.wpunj.edu/365

'''What can Microsoft Teams be used for?'''

Microsoft Teams supports:

*Online classes and lectures
*Advisement meetings
*Committee and departmental meetings
*Collaboration and file sharing
*Large meetings, webinars, and town halls

===Teaching and Blackboard===

'''Is Microsoft Teams integrated with Blackboard?'''

Yes. Information Technology has integrated Microsoft Teams into Blackboard, allowing instructors to schedule and join Teams meetings directly from within Blackboard.

'''Do I need to update my course meeting links?'''

Yes. As you prepare courses for the Fall semester and beyond, any existing Zoom meeting links should be replaced with Microsoft Teams links.

'''Where can instructors get help using Teams in Blackboard?'''

The Center for Teaching with Technology (CTT) provides guidance, training, and resources. For assistance:

*Submit a Help Desk ticket
*Select the '''Blackboard''' ticket type

===Zoom Cloud Recordings===

'''What happens to my Zoom cloud recordings?'''

Once the Zoom license expires, cloud recordings stored in Zoom will no longer be accessible.

'''What should I do with important Zoom recordings?'''

If you have recordings you need to retain, you should:

Download them locally, '''or'''
Migrate them to '''Yuja''', the University’s official video platform
https://itwiki.wpunj.edu/index.php/YuJa#Transferring_Zoom_Recordings_to_YuJa

'''This should be done before the Zoom license expires.'''

'''Can IT help with migrating recordings?'''

Yes. Information Technology staff are available to assist with downloading or transferring Zoom recordings to Yuja. Submit a Help Desk ticket and select the Yuja ticket type.

Shape

===Webinars and Large Events===

'''Does Microsoft Teams support webinars and large events?'''

Yes. Microsoft Teams includes Webinar and Town Hall features designed for large meetings and events.

'''Will Teams meet the needs of large campus events?'''

Information Technology has been reviewing Teams’ webinar and town hall capabilities and will ensure that an appropriate solution is in place to support University needs.

===Support and Training===

'''Will training be available for Microsoft Teams?'''

Yes. Information Technology will continue to offer guidance, documentation, and support to help faculty and staff effectively use Teams for teaching and collaboration.

'''Who should I contact if I need help?'''

IT Help Desk: <br>
www.wpunj.edu/helpdesk <br>
(973) 720-4357 <br>
Center for Teaching with Technology (CTT) <br>

===Planning Ahead===

'''What should I do now?'''

*Begin familiarizing yourself with Microsoft Teams
*Transition any recurring or future Zoom meetings to Teams
*Identify and download or migrate important Zoom recordings
*Attend available training sessions or request assistance as needed

==Getting Started with Zoom==

WP's Zoom Portal is available at [http://www.wpunj.edu/zoom www.wpunj.edu/zoom]. To get started, simply login with your WPUNJ account.

The following support resources are available to assist with how to start using Zoom:

* Zoom's Learning Center, which includes Learning Plans, Live Trainings, and videos, available at https://learning.zoom.us/learn
* Zoom's Top 20 Zoom Resources article (which includes all of resources below,) available at https://support.zoom.us/hc/en-us/articles/360042982391-Top-20-Zoom-resources
* A Frequently Asked Questions guide for how to use Zoom, available at https://support.zoom.us/hc/en-us/articles/206175806-Frequently-Asked-Questions
* The 'How To Zoom' video guide, available on YouTube at https://www.youtube.com/playlist?list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe
* Live Training Webinars offered by Zoom, available at https://support.zoom.us/hc/en-us/articles/360029527911

Additional information is also available in the Zoom 'Getting Started' article, available at https://support.zoom.us/hc/en-us/categories/200101697-Getting-Started.

[[File:Zoom1-1.png | 700px]]<br>Image from Academic Partnerships Off Campus Toolkit, 2020

==Installing Zoom==
Zoom meetings can be joined with a desktop client, a mobile app, or using a web browser.

'''To install Zoom on a university computer''', access the Zoom install from either the [[University_Software|Software Center]] (Windows) or [[Mac_OS_Managed_Software_Center|Managed Software Center]] (Mac.) Please note: to install software from the Software Centers while off-campus, you will need to be connected to the university's [[VPN_Remote_Access|VPN]].
Periodically, the Zoom application will prompt you for an update. Follow the prompts to ensure your software stays current.

'''To install Zoom on a personal computer''', simply download and install Zoom from the Zoom portal at https://wpunj.zoom.us/download.

'''To install Zoom on an iOS or Android phone or tablet''', search your respective App store for Zoom. Once installed, sign in using the 'SSO' option with wpunj.zoom.us as the domain.

'''To join a Zoom meeting using a web browser''', look for the 'If you cannot download or run the application, join from your browser.' link on the Zoom meeting landing page.

==Logging Into Zoom with your WP account==
===Logging Into Zoom Meeting Software===
When prompted to login to the Zoom Meeting software:
*Choose ‘Sign in with SSO’ from the right
*Enter wpunj.zoom.us as the Domain and click Continue
*Login to the WPconnect login with your WPUNJ account

<gallery mode="packed-hover">
File:Zoom-DesktopApp-1.png|Sign In
File:Zoom-DesktopApp-2.png|Sign in with SSO
File:Zoom-DesktopApp-3.png|WPUNJ.zoom.us
</gallery>

===Logging Into Zoom on the Web===
From the Zoom web site you can create and manage meetings.

*To log in to the Zoom website, '''Sign in''' at [http://www.wpunj.edu/zoom www.wpunj.edu/zoom]
*Log in using your WPUNJ account

===Logging in with an existing Zoom account tied to your WPUNJ email===
If you already have a Zoom login tied to your WPUNJ email, you can convert that account to be licensed under the main William Paterson Zoom account.
To access your university-licensed Zoom account:
*Follow the instructions for logging in above, making sure to use the SSO login option which will have you login through WPconnect.
*The first time that you login using the SSO login option, you will receive a prompt that your Zoom account will be transitioned to the 'William Paterson University' account license.
*At that time, your existing Zoom account will be enabled with the 'Pro' features/license of the university account.

''If you do not want your existing Zoom account (tied to your WPUNJ email) to be migrated to the university license, do not login using the SSO option.''
If you have questions on this process, please contact the Helpdesk at www.wpunj.edu/help or (973) 720-4357.

==Joining a Zoom Meeting==
===Joining a Zoom Meeting using the Desktop Application===
#You should have received a link to join a Zoom meeting. Open the link in a browser.
#Select '''Open Zoom''' to open in the Zoom Application. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom4.JPG | 500px]]</div>
#Select your Audio option. You can either use your phone or computer for audio. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom5.JPG | 500px]]</div>
===Joining a Zoom Meeting from your Browser===
#Open Zoom link in browser.
#Select '''Join from Browser.'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom1.JPG | 500px]]</div>
#If you are unable to join the meeting, the host may not have started the meeting yet. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Zoom3.JPG | 500px]]</div>

==Scheduling Meetings on Zoom==

You can schedule zoom meetings in multiple ways. You can utilize the Zoom web portal, Outlook desktop or web applications, or the Zoom application itself.

===Using the Zoom Web Portal or Zoom app===
To schedule meetings on the [http://www.wpunj.edu/zoom Zoom web portal] or in the Zoom app, Zoom provides a quick video introduction and step by step instructions on '''[https://support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings how to schedule zoom meetings.]'''

===Using the Outlook desktop application on PC or Mac===
For the Outlook desktop application on university computers, the Zoom Add-in for Outlook is installed and enabled automatically. To schedule a zoom meeting in the outlook calendar, look for the following button when creating a new calendar event:

[[File:Zoom Calendar item.png |600px|Click the icon to open the Zoom meetings screen]]

More information on using the '''[https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062925#collapsePC Outlook Add-in for the desktop application can be found on the Zoom Help Center.]'''

===Using Outlook 365===
For Outlook on the web, the Zoom add-in has been pre-installed for all employee accounts. '''[https://support.zoom.us/hc/en-us/articles/115005223126-Zoom-for-Outlook-add-in-web-and-desktop- Please see the Zoom Help Center video and step by step instructions on scheduling Zoom meetings thru Outlook 365.]'''

===Cisco Webex Roomkit for utilizing Zoom in 1800 Valley Roads Board Room===

If you are utilizing the 1800 Valley Road Board Room, please make sure to set the location for the meeting to be the [[Cisco WebEx Roomkits|Roomkit]]

[[category:Software Guides]]

==Security Options and Suggestions==

We suggest reviewing the material provided by Zoom, in the [[Zoom#Getting_Started_with_Zoom|Getting Started with Zoom]] section above.

We recommend utilizing these security options when hosting a meeting:
* '''Do not share meeting links on Social Media. Try to limit link distribution to participant's email address and ask that participants do not share links. '''
* '''Have a Meeting Password'''
* '''Enable waiting room'''
* '''Mute participants upon entry'''
* '''[https://support.zoom.us/hc/en-us/articles/201362153 Disable annotation while sharing screen]'''

If you see an improperly named participant in the waiting room, there are three options:
#Send a message to the waiting room to ask them to edit their display name
#Send a message to the waiting room to ask them to use the “Dial-in” feature, admit the dial-in, then ask them to identify.
#Admit them to the meeting, and immediately ask them via mic or chat to rename. If they do not comply, move them back to the waiting room. '''NOTE''' If you choose to “remove” a participant rather than move them to the waiting room, it makes it very difficult for the participant to rejoin. These settings can be found in your Zoom Portal Account.

In addition to utilizing these options, you can opt to require meeting attendees to have a Zoom account, or utilize their WPUNJ account to connect to your Zoom meeting. This setting is found under '''Meeting Options'''.

[[File:Zoom-authenticated-users.png|300px|Zoom Meeting Options]]

Need to add a non-WPUNJ attendee? Use '''Authentication Exception Add''' following the '''Required authentication to join''' options.

[[File:Zoom-authenticated-users-exception1.png|300px|Zoom Meeting Authentication Exception]][[File:Zoom-authenticated-users-exception2.png|300px|Zoom Meeting Authentication Exception]]

For additional in-depth detail on how to secure your Zoom meetings, see Zoom's [https://zoom.us/docs/doc/Securing%20Your%20Zoom%20Meetings.pdf Securing Your Zoom Meetings guide].

==Zoom Cloud Recording Retention==
Zoom sessions that are saved as Zoom Cloud Recordings are set to have a 365 day retention (from date of recording) before they are automatically deleted. Zoom will send automated email notifications to your WP email in advance of a recordings automatic deletion.

If you would like to ensure that a recording you have saved to Zoom's Cloud recordings does not get automatically deleted, you can login to the Zoom web portal (www.wpunj.edu/zoom) and click on the Recordings tab on the left. Then find the recording and click on the three dots to the far right of the recording and click 'Disable Auto Deletion'.

==Tips and Tricks for Zoom==

===Breakout rooms===
Breakout rooms are only available in regular Zoom meetings, not in a webinar. The best place to set up breakouts is in the Zoom portal.
#Go to wpunj.zoom.us and use the schedule a meeting option
# Scroll down to the button that says Show options,
# Click breakout room pre-assign

Once in the meeting, click on the breakout tab at the bottom of the Zoom screen, and before opening all rooms, choose options (gear wheel on MAC OS, or Options on Windows OS. There are 2 options for participants:

#Allow participants to choose room (recommended)
#Automatically move all pre-assigned participants into breakout rooms
pre-assigning can be done on the schedule page in the Zoom portal as mentioned above

There are more advanced options on the wpunj.zoom.us portal page as well.

[https://support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms Please refer to the Zoom Support articles for information about Breakout Rooms]

===Closed Captioning===
As of 1/31/21, Zoom now has Built in Captioning and it is available on all university zoom accounts. This needs to be turned on by the host of the meeting following these steps.
#Login to the Zoom Web Portal at www.wpunj.edu/zoom.
#Click on the ''''''Settings'''''' option on the left menu and then scroll down to '''Meeting (Advanced.)'''
#Ensure that '''Closed Captioning''' is toggled '''On''' and the ''''Enabled live transcription service...'''' checkbox is checked.
[[File:zoom6.jpg | 700px]]

Once this is set, the following option will be available in any Zoom meeting scheduled by the host. Clicking on the '''Live Transcript''' icon and then '''Enable Auto-Transcription''' should enable the transcription for that meeting.

[[File:zoom7.jpg | 500px]]

===Edit Sharing Settings in Meeting===

Start your meeting. When you're in the meeting, click the arrow next to "Share" to see an additional screen where you can change sharing settings and change who can present.

[[File:Zoom settings - slaymaker.png]]

===Recording with Audio Transcription===
To record meetings with Audio transcription:
#Login to the WPUNJ Zoom web portal (http://www.wpunj.edu/zoom)
#Click on Settings
#Click on the Recording Tab
#Check the 'Audio Transcript' checkbox under Advanced Cloud Recording Settings.
#Recordings must be saved to the cloud
#Shortly after the meeting has completed, you will receive an email from Zoom with a link to the meeting recording with audio transcript

The setting is available here:

[[File:MicrosoftTeams-image (11).png|Zoom Audio Setting for recording audio transcripts.]]

===Recording Video Resolution===
#To get the maximum resolution, (toggle screen sharing). Then, record locally, not to the Zoom cloud for better video resolution.
#In webinar format, there are choices for HD in the webinar scheduling options:
*Enable HD video for screen shared video
*Enable HD video for attendees
*Always send 1080p video to attendees

There are also more recording options in the Zoom portal under settings/recording on wpunj.zoom.us

===Screen Sharing===
When sharing a video or audio, choose “share computer sound” and “optimize for video” in the Zoom share config page, then select the box to be shared, and click share. **Also set this if you have video or audio embedded in your PowerPoint Slides.
On the Zoom share screen, there is an advanced option to share computer audio ONLY, without sharing your screen. Very useful for providing background music before an event.

Sometimes, there will be “grey” boxes superimposed on top of a shared video representing the panelist panel or chat panel on the screen of the presenter. To remove these, there are 2 options:
*Disable “optimize for video” (this may produce undesirable video effects)
[[File: Zoom8.jpg]]

Or:
*To remove these on the app: on MAC OS, go into settings, share screen, advanced, then choose Screen Capture Mode: “Capture with window filtering”
*To remove these on Windows PC, go into settings, share screen, advanced, then choose Screen Capture Mode: “Secure Share with window filtering”

===Spotlighting===
Locks the selected speaker(s) for all to front and center. This is a global command from the host only. Pinning will move that participant to the top of the local screen of the individual participants, not a global command. Participants have options via the “view” tab at the top right of the Zoom screen.
Please note: Spotlighting is not enabled until 3 or more participants are connected.

===Virtual Backgrounds===

Virtual Backgrounds allow users to mask the background of the room they are in with an image of their choosing. Zoom provides a few default backgrounds, and allows users to select their own image from their device.

Zoom's help center has an [https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background#h_bebf36a4-c1e9-4769-9d3c-e0d01457d341 article on Using Virtual Backgrounds for PC, Mac and iOS clients.]

You can download William Paterson virtual backgrounds at [https://www.wpunj.edu/university/virtual-backgrounds this link].

===Zoom Webinar===
A Zoom webinar is the same as a Zoom meeting with the following features/exceptions:

Participant panel is broken into two sections:
#Panelists- The webinar panelist is like the Zoom participant with all the functionality of a zoom meeting
#Attendees- The webinar attendee is basically an audience member and can see and hear the panelists, but have no camera or mic access, unless the Zoom host grants permission, one at a time

There is an additional “Q&A” tab at the bottom of the Zoom screen with the controls for attendees to type questions for panelists.
Chat is enabled/disabled by the Zoom host.

==Zoom Teaching Tricks and Tips==

We generally think of Zoom as one of many ways to videoconference individually or in groups however it has many functions that can be leveraged in various ways even when conferencing is not needed.

===Present wirelessly to the projection screen from your Laptop, iPad, or iPhone in any PC equipped classroom===

It may seem like a lot of steps but in reality it is quite simple. Start a Zoom session on your personal device, click Share Screen, then click on the arrow adjacent to the Participants button and make a note of the Meeting ID (found under the Room System tab)

Go to the teaching station (Podium/Desk/etc) and start up the classroom system by selecting Podium PC on the touchpanel. Log into the PC using your WP credentials and launch zoom. Click on the Join Meeting button and enter the credentials from your laptop. The last thing you should do is click on the Maximize button on the Zoom window so the shared video fills the screen. Also if you want to share video or audio, be sure to check the “include audio” box before you select the screen or app to share.

===Present wirelessly to the projection screen from a Laptop, iPad, or iPhone in any PC equipped classroom: Step by step instructions===

''Start the Zoom session from your device''

# Launch Zoom on your laptop/ipad/phone and start a new Meeting
# Click “Join with computer audio” button
# Mute the microphone and speakers on your laptop/ipad/phone
# Click on the arrow to the right of the Participants button and select “Invite…”
# Click the Green Shield on the top of the Zoom meeting, this will display the Meeting ID and Passcode
''Set up the Podium PC to display on the projector''
# Start up the projection system and select PODIUM PC to turn on the projecto. Log into the podium PC using your WP credentials
# Launch Zoom and click “Join a meeting”
# Enter the Meeting ID and Passcode when prompted
# Click “Join with computer audio” button that appears
# Press the Maximize button in the upper right corner of the Zoom window to make it fill the screen
''Share your screen with the Podium PC''
# Go back to your laptop/ipad/phone and press the “Share Screen” button in the lower menu of the Zoom window

===Lecture capture in Classrooms using Hovercam===

# Launch Zoom on your laptop and start a new Meeting
# Click “Join with computer audio” button
# Press the Record Button on the bottom of the Zoom window and select your preferred file location
# We suggest recording to the cloud so the recording will be available from anywhere and there is no risk of losing the file if the PC gets re-imaged or the hard drive malfunctions

===Digital Whiteboard===
This is great for math professors if you'd like to draw using a Wacom tablet and display it to the class via Zoom meeting. You can also record the lectures and share it with the class.
# Log in and start a zoom session
# Select “Fullscreen” in the view menu of the PC’s Zoom window
# Click on the Share Screen Button in the bottom toolbar and select “whiteboard” from the window that shows

===WP Hardware Overview===
All room types have Hovercam SOLO8 usb cameras installed. They have a microphone built into the base which will pick up audio from an individual standing at or near the unit or even speaking loudly from a distance if the noise floor is not too high

[[file:hovercam.jpg]]
The Hovercam can be aimed down towards the desk and used as a document camera, but can also be aimed up at the instructor and used as a webcam for Zoom meetings. (Use middle button on base to flip image vertically)

If you want to show the students in the classroom to the far end, the hovercam rotates at the head. (Please refrain from spinning the base of the hovercam around as the cable can be damaged)

===Additional Hardware===
Most lecture halls have an additional camera mounted at the rear of the room which can be aimed using the controls that show on the touchpanel when PC is selected

Lecture halls have a usb interface which routes the podium microphone and wireless mic recievers into the PC

Wireless Microphones can be reserved and picked up at the Technical Services Window in Hamilton Hall

To reserve a mic or mics, call the Technical Services Window at (973) 720-4357 x1 or go to this link: [[webcheckout.wpunj.edu/sso/patron]]

SharePoint

2026-02-20T20:18:41Z

Zangaram: /* Linking Sharepoint to File Explorer */

=What is SharePoint?=
Organizations use SharePoint to create websites. You can use it as a secure place to store, organize, share, and access information from any device. All you need is a web browser, such as Microsoft Edge, Internet Explorer, Chrome, or Firefox. Want to learn more? [https://support.office.com/en-us/article/what-is-sharepoint-97b915e6-651b-43b2-827d-fb25777f446f See this article from Microsoft called "Get Started with Sharepoint".]

==Accepting Your Invitation to SharePoint==
The site administrator must invite you to have access to the Sharepoint. You will then receive an automatically generated email that looks like this:
[[File:Sharepoint4.png|200px|thumb|left|SharePoint Access Email]]

Click the center link and then log in with your WPU Credentials. We suggest hitting the star next to the word “Follow” in the upper right. Also, please create a favorite in your internet browser.

If you cannot access a SharePoint site, please check your email and make sure to accept the SharePoint invitation. If you never received an invitation, please contact your site's administrator. If your site's administrator doesn't have access or cannot update the access, please call the Help Desk at 973-720-4357 or open a ticket at [www.wpunj.edu/helpdesk Web Help Desk]. Use the ticket type User Folder / Groups – Sharepoint Site.

=Sharepoint Basics=
===Editing Excel within the Web Viewer===
Editing a document in Excel within the Web Viewer is very similar to using the Desktop App. The biggest difference is you do not have to "save". It automatically saves for you.

[[File:Excel1.png|200px|thumb|center|Viewing and editing excel documents]]

===Sharing a Document===
Mouse over a document and click the ellipses (...) next to the filename. Click "Share". You should be able to share it with any WPU account. You cannot share files on the WPU Sharepoint to non-WPU users. If you cannot click the "Share" button contact your site administrator.

[[File:Sharepoint2.png|200px|thumb|center|Sharing an Email]]

===Sharing Documents to External Users===
Type in the external email addresses you'd like share with. Note, they will all get read-only access by default. To give edit access, click the Eye icon and change it to a pencil. Type a message and click send.

[[File:Screenshot 2025-03-05 104614.png|200px|thumb|center]]

The recipient will receive this message. They click open and then the external person will need to confirm his or her email.
An email will be sent to them with the code, after opening the email and entering the code, they will gain access to the document.

[[File:Screenshot 2025-03-05 104637.png|200px|thumb|center]]

'''External Sharing Tips'''
Multiple files: Put all the files into one folder, then share that folder.

Multiple recipients: you can enter multiple emails at one time, and just share it one time. You don’t need to share it over and over.

===Request File Feature===

With the request file feature in OneDrive or SharePoint, you can choose a folder where others can upload files using a link that you send them. People you request files from can only upload files; they can't see the content of the folder, edit, delete, or download files, or even see who else has uploaded files. For more information, [https://support.microsoft.com/en-us/office/create-a-file-request-f54aa7f8-2589-4421-b351-d415fc3b83af see this external guide from Micrsoft.]

At William Paterson University, Request file is '''disabled''' by default. To request it, open a Help Desk Ticket under the topic - Sharepoint.
Once your sharepoint is configured to allow request file, here is how to complete a file request:

With a file request:

* Anyone with the file request link can send you a file; they don't need to have OneDrive.
* All the files sent to you are saved in a single folder that you choose.
* Every file will have a prefix to help you identify who uploaded it.
* If two files with the same name are uploaded, OneDrive will automatically add a number to the name of the second file.
* People who respond to your request can only upload files. They can't view or edit the contents of your OneDrive.

# Open your sharepoint
# Create a folder
# Select the folder, select Create File Request [[File:FileRequest1.png|thumb|center]]
# Enter descriptive text to tell the recipients to know what to expect. [[File:FileRequest2.png|thumb|center]]
# You can copy and paste the link, and share that via email. You can also type in email addresses manually at this screen.
# The recipients will receive a request to upload files. After they complete the upload, it will appear in the folder.
[[File:Fileupload3.png|thumb|center]]

===Who's on the article?===
In a document library, click to open the document you want to work on. It will open in Office Online. The number of people currently editing the document appears at the top right of the document.

[[File:Sharepoint1.png|center|]]

[https://support.office.com/en-us/article/document-collaboration-and-co-authoring-ee1509b4-1f6e-401e-b04a-782d26f564a4 More information on co-authoring available here.]

===Share Documents===
Select the document you want to share, click the ellipses (…) to open the menu, and then click '''Share'''.

===Keep Previous Versions of a Document While You Make Changes to It===
In SharePoint Online, right-click a document in a library, and then click Version History (you might have to scroll the menu),

[[file:Sharepoint3.png|center|]]

===More resources===
Understanding Default Sharepoint Groups (For Site Admins) [https://docs.microsoft.com/en-us/sharepoint/default-sharepoint-groups?redirectSourcePath=%252fen-us%252farticle%252fvideo-understanding-permissions-in-sharepoint-c13a4f37-eea1-48f6-8dac-14ac37d73903 Microsoft Help Article]
Getting Started with SharePoint (For Users) [https://support.office.com/en-us/article/get-started-with-sharepoint-909ec2f0-05c8-4e92-8ad3-3f8b0b6cf261 Microsoft Guide for SharePoint]

=Site Administration=
Each Sharepoint is self-serviced by users within their own group. Each SharePoint will receive a designated administrator who can help administer access to different users. The IT Department is not responsible for maintaining user access within individual SharePoints, that is handled by each SharePoint's administrator. For example, if the Science Department wanted a SharePoint, then a designated user (Dean, Assistant to Dean, etc.) would be the administrator of the Science Department Sharepoint.

==Linking Sharepoint to File Explorer==
You can access your files in sharepoint directly from file explorer.

# Open your sharepoint
# Go to the documents tab. Then click Sync to sync it to your computer.
# Then you can click the file button to open File Explorer (the folder icon in Windows). You can also click WINDOWS + E to open it quickly.
# It should appear on the left hand side. It may also appear inside your OneDrive icon as a subfolder.

[[File:Sharepoint Sync 1.png | 1000px]]

[[File:Sharepoint Sync 2.png]]

===Adding and Removing Users===
Note: you must already be an admin of your own SharePoint to edit users. To get access, please contact the HelpDesk via a [http://www.wpunj.edu/helpdesk Help Desk Ticket] or by calling 973-720-4357.
#Click the gear in the upper right
#Under "Users and Permissions", click <code>People and groups</code>.
#On the left, select the group from which you'd like to remove the users.
#Use the checkboxes to select the users you want to delete.
#Click <code>Actions</code>, and then select <code>Remove Users from Group</code>.
#Click OK to confirm the deletion.

=Additional Training=
Please consider taking a course on LinkedIn Learning or on Microsoft's official training platform.
[https://www.microsoft.com/en-us/store/workshops-training-and-events/ Microsoft Training and Events Homepage]

File:Sharepoint Sync 2.png

2026-02-20T20:17:42Z

Zangaram: Zangaram uploaded a new version of File:Sharepoint Sync 2.png

After you click sync, it will appear in file explorer. This is a test sharepoint, it will have the name of your own sharepoint.

File:Sharepoint Sync 1.png

2026-02-20T20:14:45Z

Zangaram: Zangaram uploaded a new version of File:Sharepoint Sync 1.png

Sync Sharepoint

Email Account Types

2026-02-06T18:50:02Z

Zangaram: /* Using Shared Delegate Accounts Via The Outlook Web Application */

==Employee Email Accounts==
*Employee email accounts use the ''username''@wpunj.edu format.
*Employee email accounts are created for all employees at time of hire.
*New full-time employees receive their email account information during their employee orientation. Adjunct and part-time employees can contact the Helpdesk for assistance with accessing their accounts.
*Employee accounts are deactivated upon separation from the university unless otherwise agreed upon by the institution.

==Student Email Accounts==
*Student email accounts use the ''username''@student.wpunj.edu format.
*Student email accounts are created for all students at the time of acceptance.
*Students receive their email account information in their acceptance letters.
*Student accounts are kept active for approximately one year from graduation or the last semester of attendance. Accounts for accepted prospective students who elected not to attend WPUNJ are deactivated.

==Delegate Email Access==
Delegate Access is an Outlook feature that enables one person to act on behalf of another Outlook user. The most common scenario in which this feature is used is a manager and his or her assistant. The assistant might be responsible for maintaining the manager's schedule, such as creating and responding to meeting requests. Some assistants might also monitor a manager's Inbox and send email on behalf of the manager.

===Outlook 2016===

====Add another person's mailbox to your profile====
[[File:Delegatefolder.PNG|right|thumb|Outlook sidebar with 2 mailboxes]]

''(Note: The person who is sharing a mailbox must grant you Folder visible permission on the root folder of the Exchange mailbox.)''
=====Folder Permission=====
#Instructions for granting Folder visible permission (Manager)
## Right-click the root folder of the Exchange mailbox, and then click Folder Permissions.
## Click the name of the delegate
## Under Permissions, under Other, select the Folder Visible check box
## Click OK
#As the delegate, do the following in Outlook
## Click File> Account Settings> Account Settings
## On the Email tab, in the list, click the Exchange account type, then click Change and then click More Settings.
## On the Advanced tab, under Open these additional mailboxes, click Add, and then enter the mailbox name of the person whose mailbox that you want to add to your user profile. If you do not know the mailbox name, ask the person who granted you Delegate Access permissions.

====Send or respond to meeting requests for another person====
=====Give delegate access=====
[[File:Delegate2.PNG|right|thumb|setting delegate permissions]]
To give the delegate sufficient permissions to accept meeting requests for the manager, the manager must do the following:
#Click File > Account Settings > Delegate Access.
#Click Add, then type or select, the delegate’s name, and then click Add.
#Do one of the following:
## In the Delegate Permissions dialog box, give the delegate Editor (can read, create, and change items)permissions in the manager's Calendar folder.
## Click OK to close the Delegate Permissions dialog box, then select the check box at either My delegates only, but send a copy of meeting requests and responses to me or My delegates only.

=====Respond to meeting requests=====
# Open the other person's Inbox if his or her meeting requests are not sent to you directly.
# Open the meeting request.
# Click Accept, Tentative, or Decline.
=====Send a meeting request=====
# Open the other person's calendar.
# On the Home tab, in the New group, click New Meeting.
# Enter the attendees, subject, location, and start and end times as you ordinarily do

====Create or reply to an email message on behalf of another person====
''Note: emails appear in the senders sent mail, not the person that it was sent on behalf of''

=====Send on behalf of=====
[[File:Delegate1.PNG|right|thumb|Email sent on behalf of another user]]
# In Mail, click Home > New Email.
# On the Options tab, in the Show Fields group, click From.
# In the From box, type the name of the person on whose behalf you are sending the message.
# To select the name from a list in the Address Book, click From.
# Add recipients, a subject, and the contents of the message as you typically do.

=====Reply to an email on behalf of=====
#In the other person's mailbox, select the message that you want to reply to on behalf of your manager.
#Click Home (If you have opened the message, click Message), and then click Reply, Reply All or Forward.
#On the Options tab, in the Show Fields group, click From.
#In the From box, type your manager's name. To select the name from a list in the Address Book, click From. If you don’t see the From button and box, click Options > From.
#Add recipients, a subject, and the contents of the message as you typically do.

====Mail Merge====
Outlook does not allow users to do a mail merge on behalf of another user

===Outlook Web App===
Delegate functionality is not enabled in OWA, it is a Outlook client feature only

==Shared Delegate Accounts==

'''These accounts do not have a login or a password!'''

A shared delegate e-mail account allows for multiple people to read and respond to messages sent there '''without the need for an additional login and password'''. When sending from the account, please remember to select the shared delegate account as the “From” Address, by going to options in the new message window, clicking on “From”, and then entering the name of the account

'''There is NO Password associated with these accounts. There is NO login to e-mail or Outlook. Access is via the WPUNJ account(s) of those WPUNJ community members who have been granted permission to use the shared delegate account.'''

=Using Shared Delegate Accounts Via The Outlook Desktop Application=
If you're using the Windows PC version of MS Outlook, the account should appear automatically below the WPUNJ employee mailbox about 30 minutes after it has been created, or permissions granted.

If you are using the "New" version of Outlook, please scroll to the bottom of the navigation and click on "Groups" - The account should be there.

If you do not see it, please reboot the computer, and if you still can't access please call our Help Desk at 973-720-4357 for assistance.

====To send an email message from the shared account====
[[File:Delegate1.PNG|right|thumb|Email sent on behalf of another user]]
# In Mail, click Home > New Email.
# On the Options tab, in the Show Fields group, click From. </br> [[File:DelegateOutlook1.png |300px]]
# In the From box, type the name of the account from which you are sending the message. </br> [[File:DelegateOutlook2.png|300px]]
# To select the name from a list in the Address Book, click From.
# Add recipients, a subject, and the contents of the message as you typically do.

'''If you prefer to use the web, a smart phone, or an Apple Macintosh computer, please follow the instructions below:'''

=Using Shared Delegate Accounts Via The Outlook Web Application=

If you are away from the office and need to access a shared delegate account, you may do so by using the Outlook Web Application. You may either click on the e-mail icon after logging into WPConnect or by going directly to outlook.office365.com

#Open the Outlook Web Application by clicking the email icon in WPConnect or going directly to www.wpunj.edu/email
#Click the drop down button next to your email on the left sidebar and select '''Add Shared Folder Or Mailbox''' </br> [[File:delegate3.JPG | 300px]]
#Enter the name of the mailbox to which you have been granted access. </br> [[File:delegate4.JPG | 400px]]</div>
#You now have access to the account. It will show up in the left bar, underneath your email with an icon that looks like a person. </br>[[File:SD-Email-OWA.png| 300px]]

===Using Shared Delegate Accounts Via Outlook On A Mobile Device===
If you’re not using Outlook on your mobile device, you will first need to download from the App Store on your phone. This is a free download, and once your WPUNJ account is set up, please follow the steps below.

#Once your WPUNJ account has been established, please click on the “home” icon, directly next to and to the left of the inbox. </br> [[File:Sdsp0.jpg|300px|Click on the Home icon to the left of "All Accounts"]]
#Please click on the gear at the bottom left. When you have done this, a screen showing settings will appear, and under Mail Accounts, please click where it says “Add Mail Account”. : </br> [[ File:Sdsp1.jpg|frameless|Click on Add Shared Mailbox]]
#Then please click on “Add Shared Mailbox” and enter the first part of the email address, for example, Pioneer, if the full address is Pioneer@wpunj.edu Once the account is added, and you see it in the list of mailboxes, just simply close out of settings. </br> [[File:Sdsp2.jpg|300px|Adding the Shared Delegate Mailbox]]

This must be done for every phone you wish to access the shared delegate account.

===Using Shared Delegate Accounts Via Outlook On Mac OS===

#If you have been given delegate access to a mailbox (user account) then you need to set up your account to access it. Go to the "Tools" menu and select "Accounts". Select your account and then press the "Delegation and Sharing" button. </br> [[File:Delegate_2.png|300px]]
#Go to the "Shared With Me" tab and press the "+" button. </br> [[File:Delegate_3.png|300px]]

Enter the name of the account you have been given access to. Select the account on the list, and select the "Add" button. Close out of the accounts pane and the account will show up in the Outlook sidebar.

'''''If you can't access the account please call our Help Desk at 973-720-4357 for assistance.'''''
[[Category:Help Desk]][[Category:Email]]

Email Account Types

2026-02-06T18:48:47Z

Zangaram: /* Using Shared Delegate Accounts Via The Outlook Web Application */

==Employee Email Accounts==
*Employee email accounts use the ''username''@wpunj.edu format.
*Employee email accounts are created for all employees at time of hire.
*New full-time employees receive their email account information during their employee orientation. Adjunct and part-time employees can contact the Helpdesk for assistance with accessing their accounts.
*Employee accounts are deactivated upon separation from the university unless otherwise agreed upon by the institution.

==Student Email Accounts==
*Student email accounts use the ''username''@student.wpunj.edu format.
*Student email accounts are created for all students at the time of acceptance.
*Students receive their email account information in their acceptance letters.
*Student accounts are kept active for approximately one year from graduation or the last semester of attendance. Accounts for accepted prospective students who elected not to attend WPUNJ are deactivated.

==Delegate Email Access==
Delegate Access is an Outlook feature that enables one person to act on behalf of another Outlook user. The most common scenario in which this feature is used is a manager and his or her assistant. The assistant might be responsible for maintaining the manager's schedule, such as creating and responding to meeting requests. Some assistants might also monitor a manager's Inbox and send email on behalf of the manager.

===Outlook 2016===

====Add another person's mailbox to your profile====
[[File:Delegatefolder.PNG|right|thumb|Outlook sidebar with 2 mailboxes]]

''(Note: The person who is sharing a mailbox must grant you Folder visible permission on the root folder of the Exchange mailbox.)''
=====Folder Permission=====
#Instructions for granting Folder visible permission (Manager)
## Right-click the root folder of the Exchange mailbox, and then click Folder Permissions.
## Click the name of the delegate
## Under Permissions, under Other, select the Folder Visible check box
## Click OK
#As the delegate, do the following in Outlook
## Click File> Account Settings> Account Settings
## On the Email tab, in the list, click the Exchange account type, then click Change and then click More Settings.
## On the Advanced tab, under Open these additional mailboxes, click Add, and then enter the mailbox name of the person whose mailbox that you want to add to your user profile. If you do not know the mailbox name, ask the person who granted you Delegate Access permissions.

====Send or respond to meeting requests for another person====
=====Give delegate access=====
[[File:Delegate2.PNG|right|thumb|setting delegate permissions]]
To give the delegate sufficient permissions to accept meeting requests for the manager, the manager must do the following:
#Click File > Account Settings > Delegate Access.
#Click Add, then type or select, the delegate’s name, and then click Add.
#Do one of the following:
## In the Delegate Permissions dialog box, give the delegate Editor (can read, create, and change items)permissions in the manager's Calendar folder.
## Click OK to close the Delegate Permissions dialog box, then select the check box at either My delegates only, but send a copy of meeting requests and responses to me or My delegates only.

=====Respond to meeting requests=====
# Open the other person's Inbox if his or her meeting requests are not sent to you directly.
# Open the meeting request.
# Click Accept, Tentative, or Decline.
=====Send a meeting request=====
# Open the other person's calendar.
# On the Home tab, in the New group, click New Meeting.
# Enter the attendees, subject, location, and start and end times as you ordinarily do

====Create or reply to an email message on behalf of another person====
''Note: emails appear in the senders sent mail, not the person that it was sent on behalf of''

=====Send on behalf of=====
[[File:Delegate1.PNG|right|thumb|Email sent on behalf of another user]]
# In Mail, click Home > New Email.
# On the Options tab, in the Show Fields group, click From.
# In the From box, type the name of the person on whose behalf you are sending the message.
# To select the name from a list in the Address Book, click From.
# Add recipients, a subject, and the contents of the message as you typically do.

=====Reply to an email on behalf of=====
#In the other person's mailbox, select the message that you want to reply to on behalf of your manager.
#Click Home (If you have opened the message, click Message), and then click Reply, Reply All or Forward.
#On the Options tab, in the Show Fields group, click From.
#In the From box, type your manager's name. To select the name from a list in the Address Book, click From. If you don’t see the From button and box, click Options > From.
#Add recipients, a subject, and the contents of the message as you typically do.

====Mail Merge====
Outlook does not allow users to do a mail merge on behalf of another user

===Outlook Web App===
Delegate functionality is not enabled in OWA, it is a Outlook client feature only

==Shared Delegate Accounts==

'''These accounts do not have a login or a password!'''

A shared delegate e-mail account allows for multiple people to read and respond to messages sent there '''without the need for an additional login and password'''. When sending from the account, please remember to select the shared delegate account as the “From” Address, by going to options in the new message window, clicking on “From”, and then entering the name of the account

'''There is NO Password associated with these accounts. There is NO login to e-mail or Outlook. Access is via the WPUNJ account(s) of those WPUNJ community members who have been granted permission to use the shared delegate account.'''

=Using Shared Delegate Accounts Via The Outlook Desktop Application=
If you're using the Windows PC version of MS Outlook, the account should appear automatically below the WPUNJ employee mailbox about 30 minutes after it has been created, or permissions granted.

If you are using the "New" version of Outlook, please scroll to the bottom of the navigation and click on "Groups" - The account should be there.

If you do not see it, please reboot the computer, and if you still can't access please call our Help Desk at 973-720-4357 for assistance.

====To send an email message from the shared account====
[[File:Delegate1.PNG|right|thumb|Email sent on behalf of another user]]
# In Mail, click Home > New Email.
# On the Options tab, in the Show Fields group, click From. </br> [[File:DelegateOutlook1.png |300px]]
# In the From box, type the name of the account from which you are sending the message. </br> [[File:DelegateOutlook2.png|300px]]
# To select the name from a list in the Address Book, click From.
# Add recipients, a subject, and the contents of the message as you typically do.

'''If you prefer to use the web, a smart phone, or an Apple Macintosh computer, please follow the instructions below:'''

=Using Shared Delegate Accounts Via The Outlook Web Application=

If you are away from the office and need to access a shared delegate account, you may do so by using the Outlook Web Application. You may either click on the e-mail icon after logging into WPConnect or by going directly to outlook.office365.com

#Open the Outlook Web Application by clicking the email icon in WPConnect or going directly to www.wpunj.edu/email
#Click the drop down button next to your email on the left sidebar and select '''Add Shared Folder Or Mailbox''' </br> [[File:delegate3.JPG | 300px]]
#Enter the name of the mailbox to which you have been granted access. </br> [[File:delegate4.JPG | 300px]]</div>
#You now have access to the account. It will show up in the left bar, underneath your email with an icon that looks like a person. </br>[[File:SD-Email-OWA.png| 300px]]

===Using Shared Delegate Accounts Via Outlook On A Mobile Device===
If you’re not using Outlook on your mobile device, you will first need to download from the App Store on your phone. This is a free download, and once your WPUNJ account is set up, please follow the steps below.

#Once your WPUNJ account has been established, please click on the “home” icon, directly next to and to the left of the inbox. </br> [[File:Sdsp0.jpg|300px|Click on the Home icon to the left of "All Accounts"]]
#Please click on the gear at the bottom left. When you have done this, a screen showing settings will appear, and under Mail Accounts, please click where it says “Add Mail Account”. : </br> [[ File:Sdsp1.jpg|frameless|Click on Add Shared Mailbox]]
#Then please click on “Add Shared Mailbox” and enter the first part of the email address, for example, Pioneer, if the full address is Pioneer@wpunj.edu Once the account is added, and you see it in the list of mailboxes, just simply close out of settings. </br> [[File:Sdsp2.jpg|300px|Adding the Shared Delegate Mailbox]]

This must be done for every phone you wish to access the shared delegate account.

===Using Shared Delegate Accounts Via Outlook On Mac OS===

#If you have been given delegate access to a mailbox (user account) then you need to set up your account to access it. Go to the "Tools" menu and select "Accounts". Select your account and then press the "Delegation and Sharing" button. </br> [[File:Delegate_2.png|300px]]
#Go to the "Shared With Me" tab and press the "+" button. </br> [[File:Delegate_3.png|300px]]

Enter the name of the account you have been given access to. Select the account on the list, and select the "Add" button. Close out of the accounts pane and the account will show up in the Outlook sidebar.

'''''If you can't access the account please call our Help Desk at 973-720-4357 for assistance.'''''
[[Category:Help Desk]][[Category:Email]]

Email Account Types

2026-02-06T18:47:45Z

Zangaram: /* Using Shared Delegate Accounts Via The Outlook Web Application */

==Employee Email Accounts==
*Employee email accounts use the ''username''@wpunj.edu format.
*Employee email accounts are created for all employees at time of hire.
*New full-time employees receive their email account information during their employee orientation. Adjunct and part-time employees can contact the Helpdesk for assistance with accessing their accounts.
*Employee accounts are deactivated upon separation from the university unless otherwise agreed upon by the institution.

==Student Email Accounts==
*Student email accounts use the ''username''@student.wpunj.edu format.
*Student email accounts are created for all students at the time of acceptance.
*Students receive their email account information in their acceptance letters.
*Student accounts are kept active for approximately one year from graduation or the last semester of attendance. Accounts for accepted prospective students who elected not to attend WPUNJ are deactivated.

==Delegate Email Access==
Delegate Access is an Outlook feature that enables one person to act on behalf of another Outlook user. The most common scenario in which this feature is used is a manager and his or her assistant. The assistant might be responsible for maintaining the manager's schedule, such as creating and responding to meeting requests. Some assistants might also monitor a manager's Inbox and send email on behalf of the manager.

===Outlook 2016===

====Add another person's mailbox to your profile====
[[File:Delegatefolder.PNG|right|thumb|Outlook sidebar with 2 mailboxes]]

''(Note: The person who is sharing a mailbox must grant you Folder visible permission on the root folder of the Exchange mailbox.)''
=====Folder Permission=====
#Instructions for granting Folder visible permission (Manager)
## Right-click the root folder of the Exchange mailbox, and then click Folder Permissions.
## Click the name of the delegate
## Under Permissions, under Other, select the Folder Visible check box
## Click OK
#As the delegate, do the following in Outlook
## Click File> Account Settings> Account Settings
## On the Email tab, in the list, click the Exchange account type, then click Change and then click More Settings.
## On the Advanced tab, under Open these additional mailboxes, click Add, and then enter the mailbox name of the person whose mailbox that you want to add to your user profile. If you do not know the mailbox name, ask the person who granted you Delegate Access permissions.

====Send or respond to meeting requests for another person====
=====Give delegate access=====
[[File:Delegate2.PNG|right|thumb|setting delegate permissions]]
To give the delegate sufficient permissions to accept meeting requests for the manager, the manager must do the following:
#Click File > Account Settings > Delegate Access.
#Click Add, then type or select, the delegate’s name, and then click Add.
#Do one of the following:
## In the Delegate Permissions dialog box, give the delegate Editor (can read, create, and change items)permissions in the manager's Calendar folder.
## Click OK to close the Delegate Permissions dialog box, then select the check box at either My delegates only, but send a copy of meeting requests and responses to me or My delegates only.

=====Respond to meeting requests=====
# Open the other person's Inbox if his or her meeting requests are not sent to you directly.
# Open the meeting request.
# Click Accept, Tentative, or Decline.
=====Send a meeting request=====
# Open the other person's calendar.
# On the Home tab, in the New group, click New Meeting.
# Enter the attendees, subject, location, and start and end times as you ordinarily do

====Create or reply to an email message on behalf of another person====
''Note: emails appear in the senders sent mail, not the person that it was sent on behalf of''

=====Send on behalf of=====
[[File:Delegate1.PNG|right|thumb|Email sent on behalf of another user]]
# In Mail, click Home > New Email.
# On the Options tab, in the Show Fields group, click From.
# In the From box, type the name of the person on whose behalf you are sending the message.
# To select the name from a list in the Address Book, click From.
# Add recipients, a subject, and the contents of the message as you typically do.

=====Reply to an email on behalf of=====
#In the other person's mailbox, select the message that you want to reply to on behalf of your manager.
#Click Home (If you have opened the message, click Message), and then click Reply, Reply All or Forward.
#On the Options tab, in the Show Fields group, click From.
#In the From box, type your manager's name. To select the name from a list in the Address Book, click From. If you don’t see the From button and box, click Options > From.
#Add recipients, a subject, and the contents of the message as you typically do.

====Mail Merge====
Outlook does not allow users to do a mail merge on behalf of another user

===Outlook Web App===
Delegate functionality is not enabled in OWA, it is a Outlook client feature only

==Shared Delegate Accounts==

'''These accounts do not have a login or a password!'''

A shared delegate e-mail account allows for multiple people to read and respond to messages sent there '''without the need for an additional login and password'''. When sending from the account, please remember to select the shared delegate account as the “From” Address, by going to options in the new message window, clicking on “From”, and then entering the name of the account

'''There is NO Password associated with these accounts. There is NO login to e-mail or Outlook. Access is via the WPUNJ account(s) of those WPUNJ community members who have been granted permission to use the shared delegate account.'''

=Using Shared Delegate Accounts Via The Outlook Desktop Application=
If you're using the Windows PC version of MS Outlook, the account should appear automatically below the WPUNJ employee mailbox about 30 minutes after it has been created, or permissions granted.

If you are using the "New" version of Outlook, please scroll to the bottom of the navigation and click on "Groups" - The account should be there.

If you do not see it, please reboot the computer, and if you still can't access please call our Help Desk at 973-720-4357 for assistance.

====To send an email message from the shared account====
[[File:Delegate1.PNG|right|thumb|Email sent on behalf of another user]]
# In Mail, click Home > New Email.
# On the Options tab, in the Show Fields group, click From. </br> [[File:DelegateOutlook1.png |300px]]
# In the From box, type the name of the account from which you are sending the message. </br> [[File:DelegateOutlook2.png|300px]]
# To select the name from a list in the Address Book, click From.
# Add recipients, a subject, and the contents of the message as you typically do.

'''If you prefer to use the web, a smart phone, or an Apple Macintosh computer, please follow the instructions below:'''

=Using Shared Delegate Accounts Via The Outlook Web Application=

If you are away from the office and need to access a shared delegate account, you may do so by using the Outlook Web Application. You may either click on the e-mail icon after logging into WPConnect or by going directly to outlook.office365.com

#Open the Outlook Web Application by clicking the email icon in WPConnect or going directly to www.wpunj.edu/email
#Click the drop down button next to your email on the left sidebar and select '''Add Shared Folder Or Mailbox''' </br> [[File:delegate3.JPG | 300px]]
#Enter the name of the mailbox to which you have been granted access. </br> [[File:delegate4.JPG | 300px]]</div>
#You now have access to the account. It will show up in the left bar, underneath your email [[File:SD-Email-OWA.png| 300px]]

===Using Shared Delegate Accounts Via Outlook On A Mobile Device===
If you’re not using Outlook on your mobile device, you will first need to download from the App Store on your phone. This is a free download, and once your WPUNJ account is set up, please follow the steps below.

#Once your WPUNJ account has been established, please click on the “home” icon, directly next to and to the left of the inbox. </br> [[File:Sdsp0.jpg|300px|Click on the Home icon to the left of "All Accounts"]]
#Please click on the gear at the bottom left. When you have done this, a screen showing settings will appear, and under Mail Accounts, please click where it says “Add Mail Account”. : </br> [[ File:Sdsp1.jpg|frameless|Click on Add Shared Mailbox]]
#Then please click on “Add Shared Mailbox” and enter the first part of the email address, for example, Pioneer, if the full address is Pioneer@wpunj.edu Once the account is added, and you see it in the list of mailboxes, just simply close out of settings. </br> [[File:Sdsp2.jpg|300px|Adding the Shared Delegate Mailbox]]

This must be done for every phone you wish to access the shared delegate account.

===Using Shared Delegate Accounts Via Outlook On Mac OS===

#If you have been given delegate access to a mailbox (user account) then you need to set up your account to access it. Go to the "Tools" menu and select "Accounts". Select your account and then press the "Delegation and Sharing" button. </br> [[File:Delegate_2.png|300px]]
#Go to the "Shared With Me" tab and press the "+" button. </br> [[File:Delegate_3.png|300px]]

Enter the name of the account you have been given access to. Select the account on the list, and select the "Add" button. Close out of the accounts pane and the account will show up in the Outlook sidebar.

'''''If you can't access the account please call our Help Desk at 973-720-4357 for assistance.'''''
[[Category:Help Desk]][[Category:Email]]

File:SD-Email-OWA.png

2026-02-06T18:47:23Z

Zangaram:

Shared Delegate Email

File:Delegate4.JPG

2026-02-06T18:44:57Z

Zangaram: Zangaram uploaded a new version of File:Delegate4.JPG

File:Delegate3.JPG

2026-02-06T18:43:51Z

Zangaram: Zangaram uploaded a new version of File:Delegate3.JPG

Multifactor Authentication

2026-01-30T14:32:44Z

Zangaram: /* Logging in to WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|500px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|500px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|500px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|500px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4-2.png|550px]]

If you generate a temporary bypass code you can also enter it here

[[File:DuoLoginWPconnect4.png|500px]]

==Account Disabled==
'''Please note that your account will be disabled after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account re-enabled.

[[File:DuoLoginWPconnect5.png|300px]]

==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoLoginWPconnect3.png

2026-01-30T14:30:51Z

Zangaram: Zangaram uploaded a new version of File:DuoLoginWPconnect3.png

File:DuoLoginWPconnect4-2.png

2026-01-30T14:26:32Z

Zangaram: Zangaram uploaded a new version of File:DuoLoginWPconnect4-2.png

Multifactor Authentication

2026-01-30T14:24:15Z

Zangaram: /* Logging in to WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|500px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|500px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|500px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|500px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|500px]][[File:DuoLoginWPconnect4-2.png|500px]]

==Account Disabled==
'''Please note that your account will be disabled after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account re-enabled.

[[File:DuoLoginWPconnect5.png|300px]]

==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoLoginWPconnect4-2.png

2026-01-30T14:22:40Z

Zangaram: Zangaram uploaded a new version of File:DuoLoginWPconnect4-2.png

File:DuoLoginWPconnect4.png

2026-01-30T14:22:16Z

Zangaram: Zangaram uploaded a new version of File:DuoLoginWPconnect4.png

Multifactor Authentication

2026-01-30T14:19:23Z

Zangaram: /* Logging in to WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|300px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T14:18:58Z

Zangaram: /* Logging in to WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|300px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure''</br>
[[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoLoginWPconnect2.png

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File:DuoLoginWPconnect1.png

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File:DuoLoginWPconnect3.png

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File:DuoLoginWPconnect2-1.png

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File:DuoLoginWPconnect1.png

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Multifactor Authentication

2026-01-30T13:53:39Z

Zangaram: /* Add a new a device */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

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VPN Remote Access

2025-12-01T17:53:15Z

Zangaram: /* University Windows 10 Laptops */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''. 

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage, such as the K:\ and U:\ drives. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems

<li>Accessing University File Services
</ul>
When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Multifactor Authentication==

Multifactor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

For information on using Multi Factor Authentication, including use of the Duo App, please see our [[Multifactor_Authentication|Multifactor Authentication article.]]

The [[#Second Password Field|secondary password field]] information can be found below, or on the [[Multifactor_Authentication#Additional_VPN_Authentication_for_Cisco_Any_Connect_Client|Multifactor Authentication article, and include push, sms and phone]].

{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[Multifactor_Authentication#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)
#On University imaged Macs you can initiate a Cisco MultiFactor VPN connection via the wpuVPN menu item:<br>
{| style="text-align: left;"
|
<p>[[File:WpuVPN Menu.png|thumb|wpuVPN Menu]]</p>
|}
Select "Connect via Cisco AnyConnect" and the Cisco AnyConnect client will launch.

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Microsoft VPN (WPUNJ VPN or MS VPN) for University Imaged Machines ===
'''Please note:''' when using the Microsoft VPN, ALL internet traffic from your connected laptop/device will be securely routed through the university network. This includes any network traffic intended for non-WPUNJ services and, as result, this may result is slower response from outside resources.

====University Windows 10/11 Laptops====
This video demonstrates how to login to the WPUNJ VPN once the connection appears on your laptop. Once connected, you will be able to access to your network drives as though you were on campus.

The K: drive will be available upon connection, though you may need to ‘map’ your U: drive manually ([[Map a Network Drive|instructions on how to do so here]].)

{{#ev:youtube|AGHnq1jayhc|400}}

====University Mac Laptops====

MS VPN is now located in your menu bar. The install the MS VPN can be found in the Managed Software Center
''**this may require that you first use the Cisco AnyConnect VPN client to install the MS VPN from off campus and run a Managed Software Center check for updates''

[[File:WpuVPN Menu.png|300px]]

After selecting "Connect via MSVPN" you will be prompted for your WPUNJ password, once entered you will be sent an authentication to your primary [[Multifactor Authentication]] device.

[[File:MSVPN_Mac_3.png|400px]]

Once you are finished using VPN please Disconnect from the same menu you utilized to connect.

[[File:MSVPN_Mac_2.png|250px]]



=== Cisco AnyConnect Client VPN Application ===

'''Please note:''' when using the Cisco AnyConnect VPN from your connected laptop/device, only the network traffic for communicating with WPUNJ campus resources will be securely routed through the university network. Non-WPUNJ services will communicate directly to those services as if VPN was not connected. Note: one known exception is that home networks with IP addresses starting with 172.x, 10.x, or 192.x may encounter issues with connecting to local network resources when connected to the Cisco AnyConnect VPN.

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====



<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.
-->

===== Using the Windows Cisco AnyConnect VPN Client =====
<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

[[Image:Anyconnect3.PNG|center|650px]]

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

[[Multifactor_Authentication#Second_Password_Field|For Second Password directions please see the Two Factor section of this article.]] For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>
<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.
<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

==== Mac OS X (10.7 or later) ====


1) There is a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png|300px]]

2) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

3) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

4) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png |300px]]

You are now connected to the university network.

==== Mobile Devices (iPad, iPhone, Android) ====

Mobile devices have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The client can also be used on Android devices.

# Search for "cisco anyconnect" on the Apple App Store or Google PlayStore and download the app.<br clear=all>
{|
|[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]
|[[image:Android-cisco-anyconnect-1.PNG|left|250px]]
|}
<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.



''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Help Desk]]

Main Page

2025-09-30T18:14:03Z

Zangaram:

__NOTOC__ 
<templatestyles src="Template:Main_page/styles.css" />

<div id="mp-topbanner" style="clear:both; position:relative;>
<div text-align:center;"><h3>'''Welcome to the ITwiki'''<br>[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</h3></div></div>

<div id="Main2" class="mainpage_row">
<div id="Win11" class="mainpage_box">
<h3 style="color:#DF7401">New Features & Changes with [[Windows 11]]!</h3>
See what's new and updated with Microsoft's latest version of Windows.
</div>
<div id="Duo_Enrollment" class="mainpage_box">
<h3 style="color:#DF7401">Protect your WP account with Duo [[Multifactor Authentication]]!</h3>
[[Multifactor Authentication]] is required for employee accounts, and strongly encouraged for all students.</h3>
</div><div id="About" class="mainpage_box">
<h3 style="color:#DF7401">About</h3>
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance? [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]</div>
</div>

<div id="Main" class="mainpage_row">
<div id="Working_From_Home" class="mainpage_box"><h3 style="color:#DF7401">IT Resources for Students/Faculty/Staff</h3>
Looking for an overview of [[IT Resources]] or [[Resources for Working Remotely]]? We put together an [[IT Resources]] and a '''summary of technology resources available for students, faculty, and staff''' as they continue their education and/or work remotely. '''Find more information at [[Remote Technology Resources]]'''.

For employees looking for an overview of available resources for remote work, visit [[Resources for Working Remotely]] to learn about tools that can help you accomplish your work from home, in addition to the [[IT Resources]] list.

If looking for access to U and K drive, please review the above articles, specifically [[Resources_for_Working_Remotely#VPN_Required_Services|Resources for Working Remotely]].

Need software on a University imaged laptop? When connected via [[Resources_for_Working_Remotely#VPN_Required_Services|VPN]] you can get software from either the [[University_Software|Windows Software Center]] or the [[Mac_OS_Managed_Software_Center|Mac Managed Software Center]].
</div>
</div>

<div id="Services" class="mainpage_row">
<div class="mainpage_box">
<h3>Services</h3>

<div id="Services_Sections" class="mainpage_row">
<div class="mainpage_box">
<h3>User Services</h3>
* [http://www.wpunj.edu/it/policies/ IT Policies]
* [[Resources for Working Remotely]]
* [[IT Resources]]
* [https://wpunj.edu/it/user-services/student-laptop-requirements.html Student Laptop Recommendations]
* [[:Category:Email|WPUNJ Account and Email Information]]
** [[Email Account Types]]
** [[Microsoft Office 365]]
** [[Online Archive|Email - Online Archive for Employee Accounts]]
** [[Multifactor Authentication]]
*** [[Duo Universal Prompt|Universal Prompt]]
** [[Passwords]]
** [[Affirmed_(Preferred)_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
**[[Web Help Desk|Web Help Desk - How to create a ticket]]
* [[Emergency Notifications]]
* [[Phone and Voicemail System|Phone and Voicemail System Instructions]]
** [[Voicemail|Avaya Voicemail]]
* [[Announcements - Campus wide]]
* [[Clear_Browser_Cache | Clearing Your Browser Cache]]
* [[:Category:Mobile|Mobile]]
** [[Mobile Apps]]
* [[Special:AllPages|All Articles]]
</div>

<div class="mainpage_box">
<h3>Campus Computer Resources</h3>
* [[Computer Availability|Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road]]
* [[University_Software|Software Center]]
* [[Mac OS Managed Software Center]]
* [[:Category:Software_Guides|Software Guides]]
* [[Windows 11]]
* [[:Category:Apple|Apple Mac/iOS Articles]]
* [[Online Collaboration Platforms]]
** [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
** [[Webex|Webex all in one app]]
** [[Cisco WebEx Roomkits|Webex Roomkits]]
** [[Zoom]]
* [[Bitlocker]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
* Campus Printing Resources
** [[Printing|Printing to Pharos Uniprint Student Printers]]
** [[WebCRD|Print Shop and WebCRD]]
** [[Xerox]]
</div>

<div class="mainpage_box">
<h3>Classroom Technology Support and Lending Services</h3>
* [[:Category:IRT Media Services|Classroom Technology Support and Lending Services]]
** [[Classroom Technology Support]]
** [[3D Printing]]
** [[Immersive Technology Suite]]
** [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
** [[Active Learning Classrooms]]
** [[Solstice|Solstice Pods]]
** [[:Category:Streaming Media|Streaming Media]]
** [[:Category:Video Conferencing Services|Video Conferencing Services]]
*[[Qualtrics]]
*[[Wacom]]

</div><br>
<div class="mainpage_box">
<h3>Broadcast, Production & Support</h3>
* [[YuJa]] (Replaced Illumira/NJVid)
* [[Event Video Recording]]
* [[Search Committee Interviews]]

</div>

<div class="mainpage_box">
<h3>Center for Teaching with Technology</h3>
* Center for Teaching with Technology
** [[Blackboard]]
** [[Blackboard Ultra]]
** [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
** [[:Category:Blackboard - Students|Blackboard - Students]]
** [[Bb Mobile Learn|Bb Mobile Learn]]
** [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
** [[New Faculty Technology Orientation]]
** [[Respondus|Respondus Lockdown Browser and Monitor]]
* [[Course Evaluations]]
** [[Course Evaluations Open and Close Instructions]]

</div>

<div class="mainpage_box">
<h3>Enterprise Network & Systems Services</h3>
* [[:Category:Network Services|Network Services]]
** [[Wireless|Wi-Fi]]
** [[Getting Started: Wired|Wired]]
** [[Sponsored Guests|Sponsored Guests, Guest Wireless]]
** [[Eduroam]]
** [[Game Consoles and Other Devices]]
** [[Resnet]]
** [[VPN Remote Access]]

</div>

<div class="mainpage_box">
<h3>Enterprise Information Services</h3>
* [[:Category:DotCMS|DotCMS]]
* [[WP Connect]]
* [[Banner Faculty & Advisor Class List]]
* [[Faculty Load Module]]
* [[25Live]]
</div></div>

</div></div>

<br clear=all>
<div id="mainpage_standard_footer" class="mainpage_row">
<div class="mainpage_box">
<h3 style="color:#DF7401">Hours of Operation</h3>
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling our Helpdesk 973-720-4357.
{{User Services Hours}}</div>
<div class="mainpage_box"><h3 style="color:#DF7401">Support Locations</h3>
In-person Helpdesk Technology Support is located in the following locations:
* Cheng Library Instruction & Research Technology Suite

* 1600 Valley Road Room G061
</div>
<div class="mainpage_box">
<h3 style="color:#DF7401">Feedback</h3>
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].</div></div>

Immersive Technology Suite

2025-09-30T18:13:01Z

Zangaram: Created page with "In the Immersive Technology Suite, students and faculty can access a variety of tools using HTC Vive and Meta Quest virtual reality headsets. <br> The suite and headsets contain a wide variety of exploratory and experiental applications using the Viveport catalog of experiences and the Meta and Steam storefronts covering subject matter such as history, art, math, and science.<br> Students and faculty can engage in shared study and creation through the large television..."

In the Immersive Technology Suite, students and faculty can access a variety of tools using HTC Vive and Meta Quest virtual reality headsets. <br>

The suite and headsets contain a wide variety of exploratory and experiental applications using the Viveport catalog of experiences and the Meta and Steam storefronts covering subject matter such as history, art, math, and science.<br>

Students and faculty can engage in shared study and creation through the large television screen which mirrors what the user of the VR headset is seeing.<br>
Art and video can be created in and for virtual reality using Adobe Suite, including Adobe After Effects and Premiere. VR tools are also available for Autodesk Maya and Cinema 4D.<br>

To sign up for time in the Immersive Technology Suite, students and faculty can visit http://chengrooms.wpunj.edu and choose “Immersive Technology Room 110”.

==Equipment:==



{| class="wikitable" style="margin:auto"
|+ VR Headsets
|-
! Equipment Name !! Screen Quality !! Quantity !! Tracking Ability !! Applications
|-
| Oculus Quest 2 || HD || 1 || Eye Tracking || Meta Quest Store, SteamVR, WebXR
|-
| HTC XR Elite || 4K || 1 || Biometric and Body Tracking || Viveport, SteamVR, WebXR
|-
| HTC Vive Pro 2 || 4K || 1 || Body Tracking || Viveport, SteamVR, WebXR
|}

[[Category:TC Portal]][[Category:Help Desk]]

Windows 11

2025-09-15T14:10:04Z

Zangaram: /* Windows 11 Tips and Tricks */

Welcome to Windows 11!
<br>Things might look a little different, but here is information on some new features and how to make the experience even better for you.

===Desktop===
The Desktop looks similar to previous versions of windows that you might be familiar with. </br>
[[File:W11-Desktop.png || 1000px]]
===Start Menu===
The start menu has gone through a bit of a change, some of the notable features are:
*Favorite apps can be pinned to the start
*Search box can help you find files or programs you are looking for
* All apps can show you the list of everything you have installed in alphabetical order
*Can be customized to your liking
[[File:W11-Start.png || 500px]]

==New Features & Changes With windows 11==
===Logging Out===
Logging out has changed with Windows 11. To log out of a computer click on your username / picture and then sign out<br>

[[File:W11-Logout.gif || 500px]]

===Right Click Menu===
The right-click menu has also changed from previous versions of windows. They have simplified some of the settings. If something is missing, just click on “show more options”<br>
[[File:W11-RightClick.gif || 400px]]

===Settings Menu===
The settings menu now has a new look as well with a few changes. The left-hand side has all your categories and then the center will let you select options<br>
[[File:W11-Settings.png || 600px]]

===Quick Settings Menu===
Clicking on the icons in the bottom right corner will open a small quick access menu for a few different things such as: Wi-Fi, Bluetooth, airplane mode, VPN, volume control, and brightness of the laptop screen <br>
[[File:W11-QuickMenu.png || 400px]]

==Windows 11 Tips and Tricks==
===Moving and Customizing the Taskbar===
*Start by right clicking on the taskbar anywhere there is empty space and click “taskbar settings”<br>
[[File:W11-TaskbarClick.png || 200px]]
*Inside the menu you have the option to do a few different things<br>
[[File:W11-TaskbarSettings.png || 600px]]
*You can change or remove the search box, turn off multitasking and widgets.
*The most important one that you can change is “Taskbar Alignment,” setting it to Left will make windows feel like older versions.
[[File:W11-TaskbarSettingsEdit.png || 600px]]

===Customizing the start menu===
*To save a shortcut to the start menu you can “Pin” it. Right click the icon you want to pin, and it will show up with all the other icons. If you pin a lot of icons, you might have to scroll down.<br>
[[File:W11-Pin.gif || 350px]]
[[File:W11-Start.png || 400px]]
*To customize more of the start menu, you can open the settings page.
*To customize the start menu a bit more to show more of what is useful to you go to the settings, open Personalization, and go to start settings <br>
[[File:W11-StartSettings.png || 600px]]

===Changing windows to dark mode===
*To change the theme of your computer, open the settings, click on personalization and then you can choose between light and dark mode for easier visibility. <br>
[[File:W11-Darkmode.gif || 600px]]

===Auto Start Apps on startup===
*A new feature with windows 11 is the ability to restart certain apps when you log in automatically. When a software is open and the computer shuts down, the next time that user turns on the computer it will open back up right where they left off. This setting is constantly changing with updated and supported software so it might not work with every app right away.<br>
[[File:W11-AutoRestartApps.png || 600px]]

===Snipping Tool===
Windows 11 also updated the Sniping tool software with some helpful features.<br>
* A shortcut to reach it is Windows Key + Shift + S all at the same time otherwise open the start menu and type “Snipping Tool.”
[[File:W11-Snip.png || 400px]]
*Any screenshots are copied to the clipboard (Same as pressing copy on the picture) to send in teams and saved to the PC in the Screenshots folder.<br>
[[File:W11-SnipLocation.png || 400px]]

===Multitasking===
*When an app is open in windows 11 it can be moved to a specific part of the screen to help with multitasking. Most apps if you go to the “Maximize” button (Square buttons) it will show you the different spaces the app can be moved to<br>
[[File:W11-Multitask.gif || 400px]]
*Windows also has a multitasking button by default on the taskbar that shows you all the windows you have open<br>
[[File:W11-Task.png || 500px]]

==Windows 11 Troubleshooting==
===How to connect to Wi-Fi===
Open the Quick Settings Menu, go to the Wi-Fi icon and select your network<br>
[[File:W11-Wifi.gif || 400px]]

===How to Change volume sound device===
Open the Quick Settings Menu, the slider with the speaker is for the volume, the icon at the end will open the sound devices, look for “output device”<br>
[[File:W11-ChangeSound.gif || 400px]]
===How to Fix display issues===
*Right Click on the desktop and select “display settings” or go to the settings page and click on “System” and then Display
*This will give you the option to view your connected displays
*On this screen you can press Identify to get the numbers to appear to let you know what screens are connected to windows and what order they are in.
*If the “digital” locations do not match up with your “physical” monitor locations you can swap them around
*Clicking on “Make this my main display” will move the start button to that screen and by default your apps will open on that one.
*You can also have the option to duplicate (show the same on both screens) or extend your screen (different things on each screen).<br>
[[File:W11-DisplaySettings.png || 600px]]

[[category:Help Desk]]
[[category:Software Guides]]
[[Category:Windows]]

Announcements - Campus wide

2025-09-10T16:15:43Z

Zangaram: /* Submitting Announcements on WPConnect */

[[file:Announcement-email.JPG|300px|right|A typical daily announcement email]]

==How to submit Daily Announcements==

The process for submitting Daily Announcements has transitioned to a newly redesigned Announcements system.

As of June 21st 2021, Announcement requests should be entered using the WPU Announcement Submission Form located on the Employees tab in WPconnect under Information Technology - Resources. Announcements requests should no longer be created through the Helpdesk ticketing system. This form is only available on employee accounts.

[[File:Announcements1.png]]

Announcement requests will be reviewed and, once approved, be published to a redesigned Announcements webpage (available at [http://www.wpunj.edu/announcements www.wpunj.edu/announcements]) as well as the Daily Announcements on WPconnect's Home tab.

A Daily Announcements email displaying each day's newly approved announcements will continue to be sent out. Previously approved announcements will remain published on the Announcements webpage and WPconnect Home tab for the requested posting duration.

At the time of transition, all announcements active in the current system will be added to the new system.

If you have any questions or concerns about this transition, please contact our IT Helpdesk at www.wpunj.edu/help or (973) 720-4357.

Thank you.

Information Technology

[[File:Announcement2.jpg|800px]]

== Submitting Announcements ==

The WPU Announcement Submission Form is accessible via WPconnect. You can find this application in the Information Technology Resources section under the Employee tab.

==Important Notes==
# Announcements are sent Monday through Friday, daily, except during university holidays or when closed. Announcements also display in WPconnect until the announcement expires.
#Announcement '''Posting Start Date''' is the date the announcement is live in WPConnect. This is also the date the announcement is '''sent''' in the email. Announcements submitted after 10:00 am are posted the following business day.
#Announcement '''Posting End Date & Time''' is when the announcement is no longer posted in WPConnect.
# Announcements should be submitted only once, and will appear in the announcement email one time only. Regarding events where a "hold the date" announcement was submitted, one additional announcement, as the event gets closer, is permitted.
# Duplicate announcements submitted by multiple departments will appear from the department that first submitted the request.
# All announcements must be submitted by 10:00 a.m. in order to be sent out the same day.
# If the announcement is coming from a group or club, the advisor/director of that group or club should submit the announcement.
# If the announcement is related to student research or academic work, the student's research advisor should be included in the request and approve posting.
# Students with requests that do not have a club, organizational, or academic affiliation should contact the Dean of Students (in the Vice President for Student Development's office) for consultation.
# Any announcement determined to be outside of WPUNJ business function of the submitter's department or organization may require approval from the respective Vice President's Office of the department submitting the request.
# Many announcements are submitted erroneously without an attachment, only indicating time, place and nature of the event. Information Technology will send those out as is. '''''Please review and make sure that your announcement has the correct information - start and end time, place, and any attachments are included.'''''

==Submitting Announcements on WPConnect ==
#Visit the Employees tab and search for or click on the '''WPU Announcement Submission Form''' (found in the Information Technology Resources section.) <div class="toccolours mw-collapsible innercollapse" style="width:515px">[[File:Announcements1.png]]</div>
#Select '''New Announcement''' <div class="toccolours mw-collapsible mw-collapsed" style="width:150px">[[File:Announcement1.JPG |150px]]</div>
#Fill out form entirely. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcement2.jpg | 1000px]]</div>
#Utilize the '''Audience''' dropdown to select who will see your announcement '''Students, Employees or Everyone'''. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements-audience.jpg]]</div>
#You can also restrict viewing the announcement to logged in users by selecting the toggle here. <div class="toccolours mw-collapsible" style="width:350px"> [[File:AnnouncementLoginRequired.png | 300px]]</div>
#For more details on the image upload section, please see [[Announcements - Campus wide#Additional guidance on images for announcements|the additional guidance on images for announcements]] section of the announcement
#Select '''Keeep As Unpublished Draft''' if you are not ready to submit for approval. Click '''Submit for Approval/Posting''' if you are ready to submit the announcement. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements2.JPG]]</div>
#If all required fields are completed, you will see a confirmation on next screen. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements3.JPG | 1000px]]</div>
#You may need to adjust the Status of your announcement. Click '''Home''' at the top of Announcement form. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements4.JPG |1000px]]</div>
#Select '''Submitted''' to either Return to Draft or Delete your announcement. (Return to Draft allows you to continue to edit your announcement before it is submitted for review and approval. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements5.JPG |1000px]]</div>
#Once approved, the '''Approval Status''' will change from '''Pending''' to '''Approved.''' <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements6.JPG | 1000px]][[File:Annoucements-approved.jpg|1000px]]</div>
#Click '''Go to Live Announcements''' to view all current announcements. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements7.JPG |1000px]]</div>

==Managing Announcements==

[[File:Announcements-postings.jpg|1000px]]

#You can manage your announcement utilizing the Status, Comments and Action items on the Announcements Home page.
#The '''Edit''' button allows you to open the current version of your posting and change details, as well as submit the update for re-approval or edit and save to draft. The '''Copy''' button will allow you to copy the current posting, create a new posting and edit the previous announcement. '''Note:''' use the toggle at the top to view expired announcements <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Annoucements-actions.jpg]]</div>
#The '''Preview''' button will take you to your announcement, for a preview that includes header image as well as display how the announcement page will look when approved. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements-Preview.jpg|1000px]]</div>

==Additional guidance on images for announcements==

Announcements can now include a thumbnail image that will be displayed on the main announcements page.
Each announcement can also have a header image at the top of the individual announcement details page.
Both are in addition to the PDF attachment to include event details, flyer information, departmental announcements etc.

Here are examples of the thumbnail and header image locations.

[[File:Announcements-main-page-example.jpg|400px]][[File:Announcements-example-posting.jpg|400px]]
Images placed in the body of the article must be under 500KB

Upload image options are located below the Attachment section on the Announcement submission page.

[[File:Announcements8.JPG]]

When selecting an image for the header or thumbnail please utilize the crop image button to preview your image

[[File:Announcements8-crop-erase.jpg]]<br>[[File:Announcements8-crop-example.jpg|700px]]

Thumbnail images should be 400px (w) x 300px (h), aspect ratio 4:3. The image could be larger (or smaller), but the most important part is to maintain the aspect ratio of 4:3.

Header images should be 1200px (w) x 400px (h), aspect ratio 3:1. Again, the image could be larger (or smaller), but it should maintain the same aspect ratio of 3:1.

File:Announcements2.JPG

2025-09-10T16:14:34Z

Zangaram: Zangaram uploaded a new version of File:Announcements2.JPG

File:AnnouncementLoginRequired.png

2025-09-10T16:12:15Z

Zangaram: Zangaram uploaded a new version of File:AnnouncementLoginRequired.png

File:Announcement2.jpg

2025-09-10T16:11:23Z

Zangaram: Zangaram uploaded a new version of File:Announcement2.jpg

Announcement Submission Form on WPconnect

Announcements - Campus wide

2025-09-10T16:07:54Z

Zangaram: /* Submitting Announcements on WPConnect */

[[file:Announcement-email.JPG|300px|right|A typical daily announcement email]]

==How to submit Daily Announcements==

The process for submitting Daily Announcements has transitioned to a newly redesigned Announcements system.

As of June 21st 2021, Announcement requests should be entered using the WPU Announcement Submission Form located on the Employees tab in WPconnect under Information Technology - Resources. Announcements requests should no longer be created through the Helpdesk ticketing system. This form is only available on employee accounts.

[[File:Announcements1.png]]

Announcement requests will be reviewed and, once approved, be published to a redesigned Announcements webpage (available at [http://www.wpunj.edu/announcements www.wpunj.edu/announcements]) as well as the Daily Announcements on WPconnect's Home tab.

A Daily Announcements email displaying each day's newly approved announcements will continue to be sent out. Previously approved announcements will remain published on the Announcements webpage and WPconnect Home tab for the requested posting duration.

At the time of transition, all announcements active in the current system will be added to the new system.

If you have any questions or concerns about this transition, please contact our IT Helpdesk at www.wpunj.edu/help or (973) 720-4357.

Thank you.

Information Technology

[[File:Announcement2.jpg|800px]]

== Submitting Announcements ==

The WPU Announcement Submission Form is accessible via WPconnect. You can find this application in the Information Technology Resources section under the Employee tab.

==Important Notes==
# Announcements are sent Monday through Friday, daily, except during university holidays or when closed. Announcements also display in WPconnect until the announcement expires.
#Announcement '''Posting Start Date''' is the date the announcement is live in WPConnect. This is also the date the announcement is '''sent''' in the email. Announcements submitted after 10:00 am are posted the following business day.
#Announcement '''Posting End Date & Time''' is when the announcement is no longer posted in WPConnect.
# Announcements should be submitted only once, and will appear in the announcement email one time only. Regarding events where a "hold the date" announcement was submitted, one additional announcement, as the event gets closer, is permitted.
# Duplicate announcements submitted by multiple departments will appear from the department that first submitted the request.
# All announcements must be submitted by 10:00 a.m. in order to be sent out the same day.
# If the announcement is coming from a group or club, the advisor/director of that group or club should submit the announcement.
# If the announcement is related to student research or academic work, the student's research advisor should be included in the request and approve posting.
# Students with requests that do not have a club, organizational, or academic affiliation should contact the Dean of Students (in the Vice President for Student Development's office) for consultation.
# Any announcement determined to be outside of WPUNJ business function of the submitter's department or organization may require approval from the respective Vice President's Office of the department submitting the request.
# Many announcements are submitted erroneously without an attachment, only indicating time, place and nature of the event. Information Technology will send those out as is. '''''Please review and make sure that your announcement has the correct information - start and end time, place, and any attachments are included.'''''

==Submitting Announcements on WPConnect ==
#Visit the Employees tab and search for or click on the '''WPU Announcement Submission Form''' (found in the Information Technology Resources section.) <div class="toccolours mw-collapsible innercollapse" style="width:515px">[[File:Announcements1.png]]</div>
#Select '''New Announcement''' <div class="toccolours mw-collapsible mw-collapsed" style="width:150px">[[File:Announcement1.JPG |150px]]</div>
#Fill out form entirely. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcement2.jpg | 1000px]]</div>
#Utilize the '''Audience''' dropdown to select who will see your announcement '''Students, Employees or Everyone'''. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements-audience.jpg]]</div>
#You can also restrict viewing the announcement to logged in users by selecting the toggle here. <div class="toccolours mw-collapsible" style="width:350px"> [[File:AnnouncementLoginRequired.png | 300px]]</div>
#For more details on the image upload section, please see [[Announcements - Campus wide#Additional guidance on images for announcements|the additional guidance on images for announcements]] section of the announcement
#Select '''Save Announcement As Draft''' if you are not ready to submit for approval. Click '''Save & Submit Announcement''' if you are ready to submit the announcement. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements2.JPG]]</div>
#If all required fields are completed, you will see a confirmation on next screen. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements3.JPG | 1000px]]</div>
#You may need to adjust the Status of your announcement. Click '''Home''' at the top of Announcement form. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements4.JPG |1000px]]</div>
#Select '''Submitted''' to either Return to Draft or Delete your announcement. (Return to Draft allows you to continue to edit your announcement before it is submitted for review and approval. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements5.JPG |1000px]]</div>
#Once approved, the '''Approval Status''' will change from '''Pending''' to '''Approved.''' <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements6.JPG | 1000px]][[File:Annoucements-approved.jpg|1000px]]</div>
#Click '''Go to Live Announcements''' to view all current announcements. <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Announcements7.JPG |1000px]]</div>

==Managing Announcements==

[[File:Announcements-postings.jpg|1000px]]

#You can manage your announcement utilizing the Status, Comments and Action items on the Announcements Home page.
#The '''Edit''' button allows you to open the current version of your posting and change details, as well as submit the update for re-approval or edit and save to draft. The '''Copy''' button will allow you to copy the current posting, create a new posting and edit the previous announcement. '''Note:''' use the toggle at the top to view expired announcements <div class="toccolours mw-collapsible mw-collapsed" style="width:1000px">[[File:Annoucements-actions.jpg]]</div>
#The '''Preview''' button will take you to your announcement, for a preview that includes header image as well as display how the announcement page will look when approved. <div class="toccolours mw-collapsible innercollapse" style="width:1000px">[[File:Announcements-Preview.jpg|1000px]]</div>

==Additional guidance on images for announcements==

Announcements can now include a thumbnail image that will be displayed on the main announcements page.
Each announcement can also have a header image at the top of the individual announcement details page.
Both are in addition to the PDF attachment to include event details, flyer information, departmental announcements etc.

Here are examples of the thumbnail and header image locations.

[[File:Announcements-main-page-example.jpg|400px]][[File:Announcements-example-posting.jpg|400px]]
Images placed in the body of the article must be under 500KB

Upload image options are located below the Attachment section on the Announcement submission page.

[[File:Announcements8.JPG]]

When selecting an image for the header or thumbnail please utilize the crop image button to preview your image

[[File:Announcements8-crop-erase.jpg]]<br>[[File:Announcements8-crop-example.jpg|700px]]

Thumbnail images should be 400px (w) x 300px (h), aspect ratio 4:3. The image could be larger (or smaller), but the most important part is to maintain the aspect ratio of 4:3.

Header images should be 1200px (w) x 400px (h), aspect ratio 3:1. Again, the image could be larger (or smaller), but it should maintain the same aspect ratio of 3:1.

File:AnnouncementLoginRequired.png

2025-09-10T16:02:20Z

Zangaram:

Template:User Services Hours

2025-08-18T12:00:37Z

Zangaram:

Regular Workday Schedule
* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Template:User Services Hours

2025-08-18T12:00:15Z

Zangaram:

Regular Workday Schedule
* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Microsoft Office 365

2025-08-07T15:22:31Z

Zangaram: /* Outlook */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University
*Sites

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Skype/Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://findtime.microsoft.com/ Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[http://office.microsoft.com/en-us/office365-suite-help/get-started-with-office-web-apps-in-office-365-HA102619009.aspx?CTT=1 Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

WP Connect

2025-06-23T19:30:10Z

Zangaram: /* How to turn off WPConnect Portal Animations */

===Accessing WPConnect===
Access WPConnect at [https://wpconnect.wpunj.edu/portal/ wpunj.edu/wpconnect]

{{#ev:youtube|R8tfklMN-84|600}}

===Reset your Password within WPConnect===
#Click the icon in the top right that looks like a person.<br />[[File:Password7.JPG|400px]]
#Click '''Change My Password'''<br />[[File:Password8.JPG|300px]]
#Change your password to something [[Creating_a_Password_Pass_Phrase|complex]]. This is now your password for WPConnect, Blackboard, email, and other WP systems. <br />[[File:Password9.JPG|500px]]

===Reset your Password before logging into WPConnect===
#Click the '''Forgot Username/Password or Need Login Help?'''<br />[[File:Password1.JPG|600px]]
#Click '''I Forgot My Password.'''<br />[[File:Password2.JPG|600px]]
#Check off '''I'm not a robot''' and then select '''Begin Password Reset.'''<br />[[File:Password3.JPG|500px]]
#Fill out form with your Social Security Number and Date of Birth. <br />[[File:Password4.JPG|500px]]
#Answer Security Questions.
#Have an email sent to your personal email on file or use the Duo Passcode Option if you have Duo enabled. <br />[[File:Password5.JPG|500px]]
#If you are using your personal email on file, please look for Password Reset email and reset your password. <br />[[File:Password6.JPG|500px]]
#This is now your password for WPConnect, Blackboard, email, and other WP systems.

===Find your Self-Service Banner PIN===

#Users can now see their Self-Service Banner PIN in WPConnect by going to My Profile (in the drop-down menu) by clicking the icon that looks like a person.<br />[[File:Password7.JPG]]<br>[[File:WPC_SSB_PIN1.png || 300px]]
#By default the PIN is hidden, select the Show button to display the Self-Service Banner PIN.<br/>[[File:WPC_SSB_PIN2.png]]<br /><br />[[File:WPC_SSB_PIN3.png]]
#To hide the PIN after reviewing, select the Hide button.<br><br>

===How to turn off WPConnect Portal Animations===

#Login into WPconnect<br>
#Click the icon that looks like a person in the top right corner to display a menu.<br>[[File:Password7.JPG]]<br>
#Click My Profile on the drop down menu<br>[[File:WPC_SSB_PIN1.png || 300px]]<br><br>
#Under WPConnect User Settings, set the WPConnect Animations option to Off.<br />[[File:WPC_UserSettings_Animations.png]]
#Click Save Changes at the bottom of the My Profile window.

===Setting Up A WPconnect App shortcut on a Mobile Device===
{{#ev:youtube|aE4qEAQjejc|500|left|Creating a Mobile App Shortcut}}

[[Category:Email]][[Category:Help Desk]]

WP Connect

2025-06-23T19:29:45Z

Zangaram: /* Find your Self-Service Banner PIN */

===Accessing WPConnect===
Access WPConnect at [https://wpconnect.wpunj.edu/portal/ wpunj.edu/wpconnect]

{{#ev:youtube|R8tfklMN-84|600}}

===Reset your Password within WPConnect===
#Click the icon in the top right that looks like a person.<br />[[File:Password7.JPG|400px]]
#Click '''Change My Password'''<br />[[File:Password8.JPG|300px]]
#Change your password to something [[Creating_a_Password_Pass_Phrase|complex]]. This is now your password for WPConnect, Blackboard, email, and other WP systems. <br />[[File:Password9.JPG|500px]]

===Reset your Password before logging into WPConnect===
#Click the '''Forgot Username/Password or Need Login Help?'''<br />[[File:Password1.JPG|600px]]
#Click '''I Forgot My Password.'''<br />[[File:Password2.JPG|600px]]
#Check off '''I'm not a robot''' and then select '''Begin Password Reset.'''<br />[[File:Password3.JPG|500px]]
#Fill out form with your Social Security Number and Date of Birth. <br />[[File:Password4.JPG|500px]]
#Answer Security Questions.
#Have an email sent to your personal email on file or use the Duo Passcode Option if you have Duo enabled. <br />[[File:Password5.JPG|500px]]
#If you are using your personal email on file, please look for Password Reset email and reset your password. <br />[[File:Password6.JPG|500px]]
#This is now your password for WPConnect, Blackboard, email, and other WP systems.

===Find your Self-Service Banner PIN===

#Users can now see their Self-Service Banner PIN in WPConnect by going to My Profile (in the drop-down menu) by clicking the icon that looks like a person.<br />[[File:Password7.JPG]]<br>[[File:WPC_SSB_PIN1.png || 300px]]
#By default the PIN is hidden, select the Show button to display the Self-Service Banner PIN.<br/>[[File:WPC_SSB_PIN2.png]]<br /><br />[[File:WPC_SSB_PIN3.png]]
#To hide the PIN after reviewing, select the Hide button.<br><br>

===How to turn off WPConnect Portal Animations===

#Login into WPconnect<br>
#Click the icon that looks like a person in the top right corner to display a menu.<br>[[File:Password7.JPG]]<br>
#Click My Profile on the drop down menu<br>[[File:WPC_SSB_PIN1.png]]<br><br>
#Under WPConnect User Settings, set the WPConnect Animations option to Off.<br />[[File:WPC_UserSettings_Animations.png]]
#Click Save Changes at the bottom of the My Profile window.

===Setting Up A WPconnect App shortcut on a Mobile Device===
{{#ev:youtube|aE4qEAQjejc|500|left|Creating a Mobile App Shortcut}}

[[Category:Email]][[Category:Help Desk]]

File:WPC UserSettings Animations.png

2025-06-23T19:13:16Z

Zangaram: Zangaram uploaded a new version of File:WPC UserSettings Animations.png

WP Connect

2025-06-23T19:11:25Z

Zangaram: /* How to turn off WPConnect Portal Animations */

===Accessing WPConnect===
Access WPConnect at [https://wpconnect.wpunj.edu/portal/ wpunj.edu/wpconnect]

{{#ev:youtube|R8tfklMN-84|600}}

===Reset your Password within WPConnect===
#Click the icon in the top right that looks like a person.<br />[[File:Password7.JPG|400px]]
#Click '''Change My Password'''<br />[[File:Password8.JPG|300px]]
#Change your password to something [[Creating_a_Password_Pass_Phrase|complex]]. This is now your password for WPConnect, Blackboard, email, and other WP systems. <br />[[File:Password9.JPG|500px]]

===Reset your Password before logging into WPConnect===
#Click the '''Forgot Username/Password or Need Login Help?'''<br />[[File:Password1.JPG|600px]]
#Click '''I Forgot My Password.'''<br />[[File:Password2.JPG|600px]]
#Check off '''I'm not a robot''' and then select '''Begin Password Reset.'''<br />[[File:Password3.JPG|500px]]
#Fill out form with your Social Security Number and Date of Birth. <br />[[File:Password4.JPG|500px]]
#Answer Security Questions.
#Have an email sent to your personal email on file or use the Duo Passcode Option if you have Duo enabled. <br />[[File:Password5.JPG|500px]]
#If you are using your personal email on file, please look for Password Reset email and reset your password. <br />[[File:Password6.JPG|500px]]
#This is now your password for WPConnect, Blackboard, email, and other WP systems.

===Find your Self-Service Banner PIN===

#Users can now see their Self-Service Banner PIN in WPConnect by going to My Profile (in the drop-down menu) by clicking the icon that looks like a person.<br />[[File:Password7.JPG]]<br>[[File:WPC_SSB_PIN1.png]]
#By default the PIN is hidden, select the Show button to display the Self-Service Banner PIN.<br/>[[File:WPC_SSB_PIN2.png]]<br /><br />[[File:WPC_SSB_PIN3.png]]
#To hide the PIN after reviewing, select the Hide button.<br><br>

===How to turn off WPConnect Portal Animations===

#Login into WPconnect<br>
#Click the icon that looks like a person in the top right corner to display a menu.<br>[[File:Password7.JPG]]<br>
#Click My Profile on the drop down menu<br>[[File:WPC_SSB_PIN1.png]]<br><br>
#Under WPConnect User Settings, set the WPConnect Animations option to Off.<br />[[File:WPC_UserSettings_Animations.png]]
#Click Save Changes at the bottom of the My Profile window.

===Setting Up A WPconnect App shortcut on a Mobile Device===
{{#ev:youtube|aE4qEAQjejc|500|left|Creating a Mobile App Shortcut}}

[[Category:Email]][[Category:Help Desk]]