William Paterson University - Information Technology's Wiki - User contributions [en]

Qualtrics

2020-06-03T18:53:14Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =

#Once the user is logged in, Press Create New Project 
#Click Survey 
# Provide a name to your newly created project.
# Click Get Started 
 
[[File:Creation2312.png]]
 
Next you will be prompted to give your survey a name.

= Instructions or Consent =
The default question type is multiple choice when beginning your survey . To provide instructions / consent , you must change your question type to Descriptive Text . Click the green Multiple Choice button (found in the upper right corner of the screen under Change Question type ) and change to Descriptive Text . You may now type in your instructions/consent . There is no limit for how long the descriptive text may be

= Common Question Types =
* Multiple Choice
* Text Entry
* Matrix table (Likert scale)
* Slider
* Rank Order

 
To add a question click on the green "Create a New Question" button. 
[[File:Questions123.png]]

= Survey Options =
Survey options allow you to adjust:
*Survey experience
* Survey Protection- Monitors access to the survey by setting invitations and passwords. Prevents Ballot Box stuffing.
** Ballet Box stuffing- When user's submit a survey more than once.
*Determine what happens when the user has finished the surveys
*Set what to do with inactive and partially completed surveys by recording/deleting responses.
*Anonymize response- Does not record personal information of the survey taker.
* Survey Expiration - Sets the length of validity of the survey.

= Publish =
After building your survey but before you preview your survey, click the Publish button. Publish is Qualtrics form of saving .
 

= Preview Your Survey =
Preview your survey to see what it will look like / test its functionality . Qualtrics will display the preview for both PC and Mobile devices. Click the Preview Survey button.

= Distributing Your Survey =

There are many ways to distribute to include a survey link, direct email, through social media, or as a QR code. Your survey link cannot be customized within Qualtrics, but can be adjusted using a third- party URL Shortener .
 

= Data and Analysis =
To view individual responses click on Data & Analysis. The data may be exported from here.
 

= Reports =
To analyze how all participant's responsed to the survey , click on the Reports tab. Customized reports can be built, including Powerpoint slides. These reports may be exported. For additonal information , [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]
 

= Support/ Training =
Creating a web help ticket. [www.wpunj.edu/helpdesk] Log in with your WPU username and password and selecting Qualtrics as your request type. Please provide a description of the issue you are experiencing with Qualtrics , or if you would like to schedule a one-on-one training session.

[[Category:Software Guides]]
[[Category:Help Desk]]

Qualtrics

2020-06-03T18:47:42Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =

#Once the user is logged in, Press Create New Project 
#Click Survey 
# Provide a name to your newly created project.
# Click Get Started 
 
[[File:Creation2312.png]]
 
Next you will be prompted to give your survey a name.

= Instructions or Consent =
The default question type is multiple choice when beginning your survey . To provide instructions / consent , you must change your question type to Descriptive Text . Click the green Multiple Choice button (found in the upper right corner of the screen under Change Question type ) and change to Descriptive Text . You may now type in your instructions/consent . There is no limit for how long the descriptive text may be

= Common Question Types =
* Multiple Choice
* Text Entry
* Matrix table (Likert scale)
* Slider
* Rank Order

 
To add a question click on the green "Create a New Question" button. 
[[File:Questions123.png]]

= Survey Options =
Survey options allow you to adjust:
*Survey experience
* Survey Protection- Monitors access to the survey by setting invitations and passwords. Prevents Ballot Box stuffing.
** Ballet Box stuffing- When user's submit a survey more than once.
*Determine what happens when the user has finished the surveys
*Set what to do with inactive and partially completed surveys by recording/deleting responses.
*Anonymize response- Does not record personal information of the survey taker.
* Survey Expiration - Sets the length of validity of the survey.

= Publish =
After building your survey but before you preview your survey, click the Publish button. Publish is Qualtrics form of saving .
 

= Preview Your Survey =
Preview your survey to see what it will look like / test its functionality . Qualtrics will display the preview for both PC and Mobile devices. Click the Preview Survey button.

= Distributing your survey =

There are many ways to distribute to include a survey link, direct email, through social media, or as a QR code. Your survey link cannot be customized within Qualtrics, but can be adjusted using a third- party URL Shortener .
 

= Data and Analysis =
To view individual responses click on Data & Analysis. The data may be exported from here.
 

= Reports =
To analyze how all participant's responsed to the survey , click on the Reports tab. Customized reports can be built, including Powerpoint slides. These reports may be exported. For additonal information , [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]
 

= Support =
Creating a web help ticket. [www.wpunj.edu/helpdesk] Log in with your WPU username and password and selecting Qualtrics as your request type
For more detailed training feel free to visit https://www.qualtrics.com/support/surveyplatform/getting-started/survey-platform-overview/

[[Category:Software Guides]]
[[Category:Help Desk]]

Qualtrics

2020-06-03T18:05:29Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =

#Once the user is logged in, Press Create New Project 
#Click Survey 
# Provide a name to your newly created project.
# Click Get Started 
 
[[File:Creation2312.png]]
 
Next you will be prompted to give your survey a name.

= Instructions or Consent =
The default question type is multiple choice when beginning your survey . To provide instructions / consent , you must change your question type to Descriptive Text . Click the green Multiple Choice button (found in the upper right corner of the screen under Change Question type ) and change to Descriptive Text . You may now type in your instructions/consent . There is no limit for how long the descriptive text may be

= Common Question Types =
* Multiple Choice
* Text Entry
* Matrix table (Likert scale)
* Slider
* Rank Order

 
To add a question click on the green "Create a New Question" button. 
[[File:Questions123.png]]

= Set Survey Options =
Survey options allow you to adjust the user experience, protect the survey by setting who can access it, determine what happens when the user has finished the surveys, set what to do with inactive and partially completed surveys and create sets to help manage a large number of responses.

= Preview Your Survey =
Preview your survey to see what it will look like and how it will behave. Click the Preview Survey button on either the Edit Survey or Distribute Survey tab. In preview mode your responses will be recorded but they will be labeled Survey Preview in the Response Type column. These can either be deleted or filtered out when viewing the results.

=Distributing your survey=

There are many ways to distribute to include a survey link, direct email, through social media, or as a popup in a Web page. The first step in distributing your survey is to make it active. To do this click the green Activate Survey button on the Distribute Survey tab. Once active your survey link will appear

= Viewing the Results =
To view individual responses click on Data & Analysis. To view all responses for each specific question click on Reports.

=Data and Analysis=
To analyze invidual participation responses click on Data & Analysis on the menu tab. You are now able to view all completed and in-progress responses. For additonal information on [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]

= Support =
Creating a web help ticket. www.wpunj.edu/helpdesk Log in with your WPU username and password and selecting Qualtrics as your request type
For more detailed training feel free to visit https://www.qualtrics.com/support/surveyplatform/getting-started/survey-platform-overview/

[[Category:Software Guides]]
[[Category:Help Desk]]

Qualtrics

2020-06-03T17:48:43Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =

#Once the user is logged in, Press Create New Project 
#Click Survey 
# Provide a name to your newly created project.
# Click Get Started 
 
[[File:Creation2312.png]]
 
Next you will be prompted to give your survey a name.

= Adding questions =
The default question type is multiple choice but first we want to add some text at the top of the survey. Click the green Multiple Choice button and
change the Descriptive Text . The text in the question can be formatted by clicking on the blue Rich Content Editor button. Formatting can include
changing the font, its size and color as well as inserting pictures, hyperlinks, tables and formulas. To format the text, highlight it and click the appropriate button corresponding to what formatting you want to apply. To add a question click on Create a New Question . A drop down menu will open up with the
various types of questions you can add. 
[[File:Questions123.png]]

= Set Survey Options =
Survey options allow you to adjust the user experience, protect the survey by setting who can access it, determine what happens when the user has finished the surveys, set what to do with inactive and partially completed surveys and create sets to help manage a large number of responses.

= Preview Your Survey =
Preview your survey to see what it will look like and how it will behave. Click the Preview Survey button on either the Edit Survey or Distribute Survey tab. In preview mode your responses will be recorded but they will be labeled Survey Preview in the Response Type column. These can either be deleted or filtered out when viewing the results.

=Distributing your survey=

There are many ways to distribute to include a survey link, direct email, through social media, or as a popup in a Web page. The first step in distributing your survey is to make it active. To do this click the green Activate Survey button on the Distribute Survey tab. Once active your survey link will appear

= Viewing the Results =
To view individual responses click on Data & Analysis. To view all responses for each specific question click on Reports.

=Data and Analysis=
To analyze invidual participation responses click on Data & Analysis on the menu tab. You are now able to view all completed and in-progress responses. For additonal information on [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]

= Support =
Creating a web help ticket. www.wpunj.edu/helpdesk Log in with your WPU username and password and selecting Qualtrics as your request type
For more detailed training feel free to visit https://www.qualtrics.com/support/surveyplatform/getting-started/survey-platform-overview/

[[Category:Software Guides]]
[[Category:Help Desk]]

Qualtrics

2020-06-03T17:48:14Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =

#Once the user is logged in, Press Create New Project 
#Click Survey ”
# Provide a name to your newly created project.
# Click Get Started 
 
[[File:Creation2312.png]]
 
Next you will be prompted to give your survey a name.

= Adding questions =
The default question type is multiple choice but first we want to add some text at the top of the survey. Click the green Multiple Choice button and
change the Descriptive Text . The text in the question can be formatted by clicking on the blue Rich Content Editor button. Formatting can include
changing the font, its size and color as well as inserting pictures, hyperlinks, tables and formulas. To format the text, highlight it and click the appropriate button corresponding to what formatting you want to apply. To add a question click on Create a New Question . A drop down menu will open up with the
various types of questions you can add. 
[[File:Questions123.png]]

= Set Survey Options =
Survey options allow you to adjust the user experience, protect the survey by setting who can access it, determine what happens when the user has finished the surveys, set what to do with inactive and partially completed surveys and create sets to help manage a large number of responses.

= Preview Your Survey =
Preview your survey to see what it will look like and how it will behave. Click the Preview Survey button on either the Edit Survey or Distribute Survey tab. In preview mode your responses will be recorded but they will be labeled Survey Preview in the Response Type column. These can either be deleted or filtered out when viewing the results.

=Distributing your survey=

There are many ways to distribute to include a survey link, direct email, through social media, or as a popup in a Web page. The first step in distributing your survey is to make it active. To do this click the green Activate Survey button on the Distribute Survey tab. Once active your survey link will appear

= Viewing the Results =
To view individual responses click on Data & Analysis. To view all responses for each specific question click on Reports.

=Data and Analysis=
To analyze invidual participation responses click on Data & Analysis on the menu tab. You are now able to view all completed and in-progress responses. For additonal information on [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]

= Support =
Creating a web help ticket. www.wpunj.edu/helpdesk Log in with your WPU username and password and selecting Qualtrics as your request type
For more detailed training feel free to visit https://www.qualtrics.com/support/surveyplatform/getting-started/survey-platform-overview/

[[Category:Software Guides]]
[[Category:Help Desk]]

Qualtrics

2020-06-03T17:40:36Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =
Click on + to create a new survey. You have the option to create Blank Survey Project or Create From Existing . For now just
click on Blank Survey Project 
[[File:Creation2312.png]]
 
Next you will be prompted to give your survey a name.

= Adding questions =
The default question type is multiple choice but first we want to add some text at the top of the survey. Click the green Multiple Choice button and
change the Descriptive Text . The text in the question can be formatted by clicking on the blue Rich Content Editor button. Formatting can include
changing the font, its size and color as well as inserting pictures, hyperlinks, tables and formulas. To format the text, highlight it and click the appropriate button corresponding to what formatting you want to apply. To add a question click on Create a New Question . A drop down menu will open up with the
various types of questions you can add. 
[[File:Questions123.png]]

= Set Survey Options =
Survey options allow you to adjust the user experience, protect the survey by setting who can access it, determine what happens when the user has finished the surveys, set what to do with inactive and partially completed surveys and create sets to help manage a large number of responses.

= Preview Your Survey =
Preview your survey to see what it will look like and how it will behave. Click the Preview Survey button on either the Edit Survey or Distribute Survey tab. In preview mode your responses will be recorded but they will be labeled Survey Preview in the Response Type column. These can either be deleted or filtered out when viewing the results.

=Distributing your survey=

There are many ways to distribute to include a survey link, direct email, through social media, or as a popup in a Web page. The first step in distributing your survey is to make it active. To do this click the green Activate Survey button on the Distribute Survey tab. Once active your survey link will appear

= Viewing the Results =
To view individual responses click on Data & Analysis. To view all responses for each specific question click on Reports.

=Data and Analysis=
To analyze invidual participation responses click on Data & Analysis on the menu tab. You are now able to view all completed and in-progress responses. For additonal information on [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]

= Support =
Creating a web help ticket. www.wpunj.edu/helpdesk Log in with your WPU username and password and selecting Qualtrics as your request type
For more detailed training feel free to visit https://www.qualtrics.com/support/surveyplatform/getting-started/survey-platform-overview/

[[Category:Software Guides]]
[[Category:Help Desk]]

File:Creation2312.png

2020-06-03T17:39:53Z

Ta-degraafr:

Qualtrics

2020-06-03T14:49:38Z

Ta-degraafr:

= What is Qualtrics? =
Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations and other data collection activities. Anyone WP faculty, staff, or student can use this research suite to build surveys, send surveys and analyze responses - all from any online location, any time you need!
 
{{#ev:youtube|E-DB3MqojDU|600}}

= How to access Qualtrics =
To access Qualtrics log into WPconnect and locate Academic Services and click Qualtrics Survey Research Suite. 
[[File:Qual1.png]] 
Additionally, it can be located in the Apps icon next to your name (top, right corner) on WPconnect. 
[[File:Qualtrica.png]]

Next, You will be prompted to log into Qualtrics using your WPU username and password and click create an account.

= Creating Your First Survey =
Click on + to create a new survey. You have the option to create Blank Survey Project or Create From Existing . For now just
click on Blank Survey Project 
[[File:Qual12.png]] 
Next you will be prompted to give your survey a name.

= Adding questions =
The default question type is multiple choice but first we want to add some text at the top of the survey. Click the green Multiple Choice button and
change the Descriptive Text . The text in the question can be formatted by clicking on the blue Rich Content Editor button. Formatting can include
changing the font, its size and color as well as inserting pictures, hyperlinks, tables and formulas. To format the text, highlight it and click the appropriate button corresponding to what formatting you want to apply. To add a question click on Create a New Question . A drop down menu will open up with the
various types of questions you can add. 
[[File:Questions123.png]]

= Set Survey Options =
Survey options allow you to adjust the user experience, protect the survey by setting who can access it, determine what happens when the user has finished the surveys, set what to do with inactive and partially completed surveys and create sets to help manage a large number of responses.

= Preview Your Survey =
Preview your survey to see what it will look like and how it will behave. Click the Preview Survey button on either the Edit Survey or Distribute Survey tab. In preview mode your responses will be recorded but they will be labeled Survey Preview in the Response Type column. These can either be deleted or filtered out when viewing the results.

=Distributing your survey=

There are many ways to distribute to include a survey link, direct email, through social media, or as a popup in a Web page. The first step in distributing your survey is to make it active. To do this click the green Activate Survey button on the Distribute Survey tab. Once active your survey link will appear

= Viewing the Results =
To view individual responses click on Data & Analysis. To view all responses for each specific question click on Reports.

=Data and Analysis=
To analyze invidual participation responses click on Data & Analysis on the menu tab. You are now able to view all completed and in-progress responses. For additonal information on [https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data-and-analysis-overview/ data and analysis.]

= Support =
Creating a web help ticket. www.wpunj.edu/helpdesk Log in with your WPU username and password and selecting Qualtrics as your request type
For more detailed training feel free to visit https://www.qualtrics.com/support/surveyplatform/getting-started/survey-platform-overview/

[[Category:Software Guides]]
[[Category:Help Desk]]

File:Questions123.png

2020-06-03T14:36:54Z

Ta-degraafr:

questions

File:Qual12.png

2020-06-03T14:29:31Z

Ta-degraafr:

File:Qual1.png

2020-06-03T14:23:39Z

Ta-degraafr:

qualalaala

File:Qualtrica.png

2020-06-03T14:20:51Z

Ta-degraafr:

qualtrics on wpconnect!

Outlook Calendar Sharing

2020-05-27T18:01:22Z

Ta-degraafr:

==Windows Users==
If you are a Windows User and are looking to share your calendar with a friend or college, you need to follow a few simple steps. Please see the steps below.
 
.
1) Open outlook – Select Calendar in bottom left corner. 
[[File:Jedit1.png]]

2)Right-click your calendar that you want to share on the left side list of calendars. 
3) Click on Share 
3) Then Share Calendar 
[[File:Jedit22.png]]

4) You may now enter or search the name/email of the person you want to share with
[[File:Jedit3.png]] 

* You have the option of allowing your recipient to see your Availability Only, See Limited details or Full details
* You can also request permission to view their calendar
5) Then click Share/Send, and then yes to confirm to share your calendar

More information visit Microsoft's Support Page [[ https://support.office.com/en-us/article/video-share-your-calendar-2fcf4f4f-8d46-4d8b-ae79-5d94549e531b |here]].

==Mac Users==

1 . At the bottom of the navigation pane, select the Calendar icon.
[[File:Mac Calender 1.png]]
Select and view the calendar you want to share.
On the '''Organize''' tab, choose '''Calendar Permissions'''.
[[File:Mac Calender 3.png|Calendar Permissions]]
In the Calendar Properties box, choose Add User.
[[File:Mac Calender 4.png]]
Add user button on Calendar Permissions tab
In the Search box, enter the name of the person you want to share your calendar with. When you see their name appear in the list, select it and then choose Add.
[[File:Mac Calender 6.png]]
Click Add

Tip: Their name will show up in the Calendar Properties box.
In the Calendar Properties box, select the Permission Level down arrow, and choose the permission level to assign to the person you added. Note that the settings for Read, Write, Delete, and Other options change based on the permission level you choose.
[[File:MAc Calender 8. png.png]]

More information visit Microsoft's Support Page [[ https://support.office.com/en-us/article/share-your-calendar-in-outlook-for-mac-1534a3e9-b6d1-420f-88ae-89abb17ad57e |here]].

File:Jedit3.png

2020-05-27T17:45:44Z

Ta-degraafr:

edit

File:Jedit22.png

2020-05-27T17:43:52Z

Ta-degraafr:

edit

File:Jedit1.png

2020-05-27T17:41:09Z

Ta-degraafr:

edit

Printer Troubleshooting

2020-05-27T14:33:52Z

Ta-degraafr:

==Common Problems==
Always remember the mantra: *Reboot before you troubleshoot*. Please be sure to reboot the computer you are working on, or reboot the printer you are attempting to print to, before you exhaust any extensive troubleshooting scenarios.

 Print's won't release 

# Check the Trays to make sure there is paper.
## The printers in 3054 of Science East and in the Student Center may say the tray is empty though it has paper. On the bottom right, click options and then select a different tray to print.
## In 201B of Ben Shahn the printer may not show any print jobs listed. A reboot usually solves this issue. Sometimes there is an issue with putting paper in the side tray. The 11x17 that normally goes in the side tray, should be put in one of the 5 lower trays to print.
# Check the Ink/Supply
## Go through the supplies and check the levels of ink, toner collection, transfer kit, fuser kit, and drum cartridge.
# Check the Errors
##If you look at the top right of the screen, and there is an exclamation point in a yellow sign, the printer has an error. Click on that sign, and you will see the error. Common errors are trays are out of paper, ink levels low, a paper jam (click on it and the printer will give you an idea of where the jam is), or an usb error(clearing it should work). If there is an error code you do not recognize, look it up at https://www.dell.com/support/ and put the relevant information in a helpdesk ticket.

 Technician Instructions 
# Is the print queue mapped on the workstation? Verify that the PC is located in the correct OU in Active Directory. If other Computers in the OU also do not have the proper print queues mapped, open a web help desk ticket with the name of the computers and the name of the print queue that needs to be added.
# Is user the only one having a problem? Verify that this is the case. Attempt to print to the same printer and release the print job.
## Yes.
### Is the user able to map a printer from the workstation? If not, Verify that the workstation is online (pinging). Reboot the computer and verify that the issue is not resolved. If the issue persists, try printing as a different user on the same workstation. Verify that other workstations in the area are not having issues printing as well.
### Is the user able to print some documents, but not others? This could be a print driver issue. Please open a web help desk ticket and attach the FILE to the ticket.
### Is the user able to log into computers, but unable to log into a release station? Graduate students are often flagged because they are marked as "alumni" in Active Directory instead of as an active student. Call Help Desk - they can verify a student is registered for classes and then place the account into the proper "students" OU.
### Is the issue tied to the user or the machine that the user is using? Have a different account log into the same machine and verify that they can print successfully, as well as "release" the print job if appropriate.
## No.
### Can you ping the printer?
#### If you cannot ping the printer, reboot the printer. Verify that it comes back online. If it does not, ask network and hardware to verify good connectivity. This eliminates the possibility of a network problem.
### Check the print queue. Is there a document stuck in a "printing" status (but never being printed)? Is there a print job stuck in an "error" status? Right click the document > Cancel. Wait about 30 seconds and then press F5 to refresh your view. Verify the job has successfully been removed from the print queue. If subsequent documents also get stuck, Clear the entire print queue and see if "fresh" documents also have the same problem. If it is still an issue, Reboot the printer. If it is still an issue, open a Web Help Desk ticket with the name of the print queue and all previous troubleshooting steps taken.
## If you determine that the problem is the printer and not the network, or, if the printer is displaying an error message that has to be addressed:
### Get the service tag number of the printer (tag on back of machine)
### Go to support.dell.com - enter the service tag number - Warranty information will display.
### If the printer is under warranty, contact Dell Support

===Printer is OFFLINE===
#Check the ethernet jack in the back to make sure it's plugged in. Students will sometimes unplug the printers. [[File:PrinterEthernet.PNG|right|200px]]
#Attempt to ping the printer
#Reboot the printer
#Verify that the port on the wall is functioning
#Verify that the issue is only related to this printer - are other devices in the room or area ALSO having network connectivity issues? This is important to take note of, as it will increase the likelihood of the issue being resolved in a timely manner. Include this information in a web help desk ticket.

===PC's Print to Print Services===
Student PC's will connect to the incorrect printer and default to Print Services. WPU Print Services is for faculty and staff only. If you see students trying to print to the orange WPU Print Services printer, please open a ticket for that computer and include the service tag. Direct the student to the pharosps\BW or \COLOR printer.

[[File:Print Services Bug.PNG|500px]]

===Printer Says Incorrect Paper===
If a patron printed an odd-sized document, the printer may get locked up. We only supply 8.5x11 paper. Make sure to set all trays to 8.5x11.

[[File:Color Laser Jet MF680.1.PNG|500px]]

===What to do when the Printer printing out blank pages?===
# Remove the toner cartridge and then the imaging unit.
# Firmly shake the imaging unit
# Reinstall the imaging unit and then the cartridge and then resend the print job.
# If it still prints blank pages, then replace the imaging unit. Imaging units are not covered under warranty, so the manufacturer would not replace it. The department would have to purchase them.
# If the printer still prints out blank pages,it might be the printer problem then call the manufacturer technical support

==Working with Different Printers==
===HP M806===
We have the M806 printers in the Library, Ben Shahn, and Valley Road.
[[image:HP-m806.jpg|thumb|An HP M806 LaserJet Printer]]
====Paper Tray Locations====
*Paper Tray 1 - manual paper feed on top of the printer
*Paper Trays 2 & 3 - Normal paper trays, labeled

====Paper Tray Orientation====
* These printers automatically detect the orientation of the paper in their trays. The paper size, that the printer chooses, is determined by the width of the paper guides.
* Printers may need to be rebooted after the proper orientations are set on the paper trays
Paper should be oriented as pictured:

[[image:hp-m806-paper-tray.jpg|300px]]

====Checking for Jams====
Open the front cover of the printer. When you open the printer, you'll notice some teal colored tabs. These indicate parts that can be removed or adjusted.
[[image:m806.1.PNG|500px]]

Remove the ink cartridge and check for any loose paper.

[[image:m806.2.PNG|500px]]

Remove the fuser.

[[image:m806.3.PNG|500px]]

Check the back of the printer for any jammed paper in the rear paper feeder.

[[image:m806.4.PNG|500px]]

Check the back of the printer where you can remove the imaging kit.

[[image:m806.5.PNG|500px]]

The image below shows you how to remove the rear imaging kit and some spots to check.

[[image:m806.6.PNG|500px]]

===LaserJet MFP m725===
The m725 is deployed in the Ben Shahn Printer room.

[[image:Color Laser Jet MF680.1.PNG|500px]]

[[image:Color Laser Jet MF680.2.PNG|500px]]

[[image:Color Laser Jet MF680.3.PNG|500px]]

[[image:Color Laser Jet MF680.4.PNG|500px]]

===Dell 5130cn===
The Dell 5130cn is used in several staff offices, but not in any of our print rooms.
====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
* Turn the printer off.
* Open the front cover.
[[image:frontcover.jpg|300px]]
* Rotate the lock levers of the inner cover to open it.
[[image:locklevers2.jpg|300px]]
* Grasp the handles on the drum cartridge you want to replace and pull out the cartridge halfway.
[[image:drums3.jpg|300px]]
* Grasp one side of the drum cartridge with the other hand and pull out the cartridge from the printer.
* If this is a new drum cartridge, pull out the ribbons.
[[image:newdrum5.jpg|300px]]
* Slide the cartridge into the slot.
[[image:slot6.jpg|300px]]
* Remove the orange protective covering (if present) of the installed drum cartridge and discard.
[[image:orangecover7.jpg|300px]]
* Close the inner cover.
[[image:close8.jpg|300px]]
* Rotate the lock levers to secure the cover.
* Close the front cover.
====Removing and installing the fuser on Dell 5130cn printer====
=====Removing a fuser=====
* Turn off the printer and wait for 30 minutes before removing the fuser.
* Raise the latch on the handle of the right hand cover to open the cover
[[image:openfuser1.jpg|300px]]
* Grasp both handles of the installed fuser with your hands and pull it out
[[image:removefuser2.jpg|300px]]
=====Installing a new fuser=====
* Unpack a new fuser.
* Grasp both handles of the fuser with your hands and install the fuser in the printer
* Close the right hand cover

==Reset to Factory Defaults==
DO NOT reset to factory (default) settings unless you have exhausted all other troubleshooting steps possible.
Information Systems must reconfigure the printer if you perform a factory reset.
# Go to utilities setting of printer's LCD menu
# Find restore factory default settings
# Open a ticket in Web Help Desk to configure a network printer.

==Paper Jams==
If printer is jamming, try to determine where it’s jamming. Under the printer coming up from the tray, in the rear just before coming out, when it duplexes? This will help the phone tech. If you can't see the cause of the jam, tech support will walk you through steps to clear it.

[[Category:Help Desk]]
[[Category:TC Portal]]

Outlook Troubleshooting

2020-05-26T16:10:46Z

Ta-degraafr:

==Performance Issues==

===Outlook is Performing Slowly===

Try the following steps to help with overall slowness.
* If they have multiple inboxes, make sure they are "minimized" during use. Use the small triangle to the left of the email address to minimize the inbox. When inboxes are open they are pinging for new mail and can cause slowness.
* Remove unneeded emails. Right click the email address and click "Remove". If the email can't be removed, please make a ticket at www.wpunj.edu/helpdesk.

[[File:Outlookerror1.png]]

* Calendars: remove unnecessary or old calendars. Make sure several calendars are not being loaded at the same time.

 To do this, 

1) First, right click on the event that you want to delete, then go all the way down to select delete

[[File:Outlookerror2.png]]

 To check for add-ins 
* Click File, Options, Add-ins. Next to Manage: COM Add-ins click Go..., then disable all add-ins. This helps with speed as well.

[[File:Disableaddins.png|thumb|center|Disable all add-ins to increase Outlook speed]]

===Inbox has over 5,000 items===
Outlook can start to slow down when folder sizes increase upwards of 5,000 items. If you are experiencing slow performance issues, identify any folder larger than 5,000 items and clean it up.
[[File:Mailbox-Item-Count.png|thumb|right|How to check folders are under 5,000 Items]]
# Open Outlook
# Select your inbox
# On the "details" bar, see how many items are in the folder
# Take action to bring the folder item count lower than 5,000
#* Delete unnecessary items
#* Move items to a subfolder folder by right-clicking on inbox, then it will give you an option to click on “create a new subfolder”, name it and then left click the items and hold it to drag it to place on the new subfolder.

#Select other folders and view the "details" bar to verify they are under 5,000 items as well. Common folders all users should check include:
#* Inbox
#* Subfolders
#* Sent Items
#* Deleted Items

===Cleaning up your Mailbox===
If your mailbox size is reaching the limit, Outlook provides the following tools to assist
# File > Look at the Mailbox Cleanup graphic & text. Here you can see how much space is free. [[File:AcctInformation-CleanupTools-2.PNG | 550px]]
# File > Cleanup Tools > Mailbox Cleanup
## Select "Find items larger than XXX kilobytes
## Change the number to 600
## Click Find
## If you have a lot of results, click the Size column and target the largest emails first.
# File > Cleanup Tools > Mailbox Cleanup
## Click Empty to empty the deleted items folder.
## Everything in your Deleted Items folder will be permanently deleted. Click Yes to continue.

===Search Results Vary===
If the "quick search" in your inbox is not showing all of your messages, try the following:
#Bring up the Advanced Find window by pressing <code>Ctrl+Shift+F</code>
#In the Advanced Find window, click Browse
#In the Select Folder(s) window, expand the "Inbox" and select all the subfolders beneath it [[File:Advanced-find-subfolders.PNG | 550px]]
#:'''Note:''' Selecting the "Search subfolders" check box at the bottom of the window does not select all the subfolders in Inbox.
#Click OK
#Proceed to enter your search criteria in the "Search for the word(s):" field. You may also want to change the "In" field to "subjectfield and message body" instead of "subjectfield only" by using the drop down menu.

File:Outlookerror2.png

2020-05-26T15:46:10Z

Ta-degraafr:

outlook

File:Outlookerror1.png

2020-05-26T15:41:21Z

Ta-degraafr:

outlook

Outlook 2016 Asking For Sign In

2020-05-26T15:29:43Z

Ta-degraafr:

Microsoft is trying to push it's 365 Online service so as a gift to you, Word and other applications try to log you into their service. FUN!

If you are trying to save a Microsoft Office document to your One Drive account, please follow these steps.

1)Click File
[[File:Signin1.png]]

2) Click “Save As"

[[File:Signin23.png]]

3)Click one drive.

[[File:Signin3.png]]

4)Click Sign in.

[[File:Signin4.png]]

5)Login with your @student.wpunj email

[[File:Signin5.png]]

A) Faculty/Staff will be directed to the following location. Sign in with your @wpunj email

[[File:Signin6.png]]

6) Enter your password and sign in.

A) Faculty and staff will be prompted with a sign in notification from duo.

[[File:Signin9.png]]

7) Click yes if you are using a personal device. Otherwise click no to not remember your account on the device.

8)You may now save with one drive. Click one drive.

[[File:Signin10.png]]

9) Create a document name, and select file type. Click save.

[[File:Signin11.png]]

 Your document will now be saved in OneDrive.

== Signing Out of 365 ==

If you have logged into 365 and did not intend to use One Drive please do one of the following:

1) From the File menu select "New From Template"

[[File:Signed in Office.png]]

2) Click on the Initials for your account and select "Sign Off"

[[File:Sign Out 365.png]]

OR

1a) From the Word menu select "Sign out..."

2a) Confirm sign out.

[[File:Sign out from Word Menu.png]]

[[Category:Apple]]
[[Category: Help Desk]]

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2020-05-26T15:18:05Z

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signin

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Outlook 2016 Common Problems

2020-05-26T14:33:12Z

Ta-degraafr:

== Import of Outlook 2011 Profile Fails ==

If the outlook profile fails to import at first launch check the following:

1) Make sure Outlook 2011 is not running. Outlook will run even if the main window is open. Make sure to actually quit the program.

2) Go to the Users and Groups pane in System Preferences. Click on the affected user. Go to "Login items" Locate Outlook Database Daemon". If it exists remove it from the items by selecting it and clicking on the "-" button.

3) Make sure Outlook 2011 is not a startup item.

4) To be safe, have the user logout. Make sure that "Reopen windows when logging in" is UNCHECKED. Have the user log back in.

5) Open Outlook 2016. Go to the "tools" menu. Select 'Accounts". Remove the user account. This may be lengthy depending on how much data the user has.

6) Go to ~/Library/Group Containers/UBF8T346G9.Office/Outlook/

7) Delete the "Outlook 15 Profiles" folder. Make sure to empty the trash.

8) Start Outlook 2016.

9) From the File menu select "Import".

10) Select "Outlook 2011 data on this computer:" It should find the Outlook 2011 data. Pick the most recent Identity (should be "Main Identity").

11) You may be warned that there are applications that need to be quit. These are typically the Database Daemon. HOWEVER if you see something like "SyncAgent" in the list proceed to the next step. If not you can skip to step (21).

12) We need to quit the sync agent. Go to the "Utilities" folder (/Applications/Utilities/).
13) Open "Activity Monitor".

14) Type the name of the "sync" application from the Outlook 2016 Prompt into the search box. If it is running (it will be) it will show up.

15) Click on the "X" (quit process) button.

16) A window appears that says "Are you sure you want to quit this process?". Do not do anything else yet.

17) Arrange the windows so that you can see the Outlook 2016 "quit these applications" window and the Activity Monitor window.

18) Click "Force quit" in the Activity Monitor window.

19) click on the "quit applications" in the Outlook import window.

20) The import should proceed. If it doesn't, cycle through steps 17 and 18 until it does.

21) When the import is done check that there aren't any messages about missed, missing or failed items.

=== Frequently seen issues ===
1) I forgot my Password.

Please Proceed to Self-Serve Password reset on WP-Connect

https://wpconnect.wpunj.edu/mypwd/

2) When I sign in Office 365 by non WPU account opens up.

Sign Out of the account and close all browser tabs then proceed to resign in to Office 365

3)Won't load initial profile.

Restart computer. If you are at home, connect to the VPN, then open Outlook again.

4)I Put in my username and Password, but it won’t let me log in.

Check to make sure you received a DUO Prompt

5)I receive an unable to sign in error.

Please clear cache and browser history

6)I am a Alumni and I cant sign in to my account.

Unfortunately, you account may have been deleted

7)I am in outlook but can’t sign in

Please use https://outlook.office.com/ to sign in

8)I am not receiving emails from certain group/People

Please check your Spam/Junk folder

9)I want to create a group for my organization

Please submit a helpdesk ticket

10)Outlook keeps freezing

Reboot computer

11) I can’t log in it keeps saying loading profile.

Clear you cache on you browser.

12) I am using Safari and I can’t sign in

Sign in using Google Chrome

13) I am using desktop version and I can’t reply, send or forward emails.

Please click the arrow in the top right corner

== Outlook 2016 "Not Connected" ==

On occasion imported 2011 profiles will fail to connect (or stay connected) to the Exchange Server. As of this writing there is no way to modify the existing account to fix the issue so...

1) Note ANY shared accounts (Calendar, Mailboxes, etc.). These will need to be reset when the account is recreated.

2) Go to the "tools" menu and select "Accounts".

3) Locate the account and delete it. This may take a while depending on the amount of data the user has.

4) Quit Outlook 2016.

5) Start Outlook 2016.

6) Go the Tools menu and select "Accounts".

7) Add a new account by pressing the "+" button.

8) enter the requested items. Domain is "WPC".

9) Make sure to change the account name from the default "wpunj".

8) If the person has been delegated calendars reconnect those. Directions are in Outlook 2011/2016 Delegates.

[[Category:Help Desk]]
[[Category:Apple]]

Confirmation of Enrollment

2020-05-21T14:03:44Z

Ta-degraafr:

==Confirmation of Enrollment==
Confirmation of Enrollment is located in WPconnect. Users should log in, click '''Faculty and Advisors''', then '''Confirmation of Enrollment'''. Users will then be brought to a page that says 'Mid-Term Grades' or 'Confirmation of Enrollment.' Either one is fine.

Classes and students are listed, and faculty can go through one by one to say Yes or No to each student. They may need to '''scroll down''' or click through multiple pages to see all the students in each class.

==How to Use==
The following are directions on how to report enrollment:
* Log onto '''WPconnect'''
* Go to the '''Faculty & Advisors''' tab.
* Under '''“Faculty & Academic Admin”''' heading click on the '''Confirmation of Enrollment''' link.
[[File:2020-02-12 07 16 01-Window.png]]
* This will bring you the “Midterm Grade page”. Confirmation of Enrollment is collected under the Midterm grade heading.
[[File:2020-02-12 07 52 50-Window.png]]
* You should now see the listing of all of your courses. To view the most current listing of courses (201940-Fall 2019) click on the arrow next to the “Term” heading to sort.
* To start the confirmation process, click on button under '''“Grading Status”''' next to the course that you wish to view.
* Enter the student’s status using the drop down box '''(“YES”/“NO”)''' under the “Midterm Grade” heading.
* **DO NOT ENTER THE STUDENT’S LAST ATTEND DATES OR HOURS ATTENDED.**

[[File:3.jpg]]

* When done – click the “'''save'''” button at the bottom right of the page.
[[File:4.png]]
* Your roster will now indicate “'''complete'''” under “My Courses”.

[[File:5.png]]

==Read Only Classes==
If a class is 'read only' and they can't edit the 'grade' then that class is team taught, and they're likely not set as the primary instructor on the class. Only the primary instructor can enter confirmation of attendance (and final grades when the time comes.) If you need to change the primary instructor, contact department admin staff.

==Technical Issuess==
Please call the Help Desk at 973-720-4357. A staff member will have to help you unlock your Banner account or reset your Banner PIN. If you are able, take a screen shot (or photo) of the screen that signaled a possible technical problem. When you speak to the IT Help Staff member, offer to send it to them if they need.

File:Asking1.png

2020-05-21T13:35:09Z

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onedrive

Outlook AutoDiscover Message

2020-05-21T13:21:11Z

Ta-degraafr:

On occasion Outlook will present this message to the user

[[File:autodiscover.png]]

This usually happens when the Outlook application is updated or something happens with our Exchange servers.
So long as the server it is trying to connect to is: https://autodiscover.wpunj.edy/autodiscover/autodiscover.xml then it is OK.

The user should click on the "always use my response for this server" box and click on Allow.

Failure to check the box will result in the message repeatedly appearing.

If this message appears it is likely it will appear for every account that has been set up on the users computers.

How to suppress the Office 365 AutoDiscover redirect warning in Outlook 2016 for Mac:
https://support.microsoft.com/en-ca/help/3206915/how-to-suppress-the-office-365-autodiscover-redirect-warning-in-outloo

[[File:Autodiscoverserver1.png]]

When this warning message occurs, you may select Always use my response for this server and then click Allow in order not to be asked about this specific server again for this Outlook 2016 for Mac profile.

[[Category: Help Desk]]
[[Category: Apple]]

File:Autodiscoverserver1.png

2020-05-21T13:18:43Z

Ta-degraafr:

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allows the server to configure settings

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allows the server to configure settings

Outlook MSG Files

2020-05-20T19:10:38Z

Ta-degraafr:

==What is MSG viewer?==
MSG, OFT, and Winmail.dat files are generated by PC version of Microsoft Outlook which makes some of the files unrecognizable on MACs. MSG Viewer for Outlook is an application that converts unrecognizable formats into a recognizable one for a Mac product. Files will be converted easily and efficiently.

==How to install==
If you receive an Outlook MSG file you can open these files with the MSGViewer application available in Managed Software Center.

===Step 1:===
Computers managed by IT will have a Dock icon for Managed Software Center (MSC).

[[File:MSC_Dock_Icon.png]]

===Step 2 : ===
Open MSC
[[File:MSGViewer in MSC.png]]

===Step 3:===
Once installed you will find the application in: Applications/MSGViewer-1.9/

[[File:MSGViewer Java App.png]]

===Step 4:===
Once launched you will be presented with the main window.

[[File:MSGViewer Main Screen.png]]

===Step 5:===
You can drag the Outlook MSG file onto the main screen and it will be opened. Otherwise you can use the Program menu to open the file.

[[File:MSGViewer Menu.png]]

[[Category:Apple]]
[[Category: Help Desk]]

Identify a PC and MAC

2020-03-24T18:23:34Z

Ta-degraafr:

==Ways to identify a PC and a MAC==

==Computer Name ==
This article explains how to find your computer name

'''Finding your Computer Name:'''
 
 

1. Click the Windows button in the bottom left corner . Alternatively, you can click the magnifying glass next to the Windows button .
[[File:Windows icon.png]]
 
 

2. Type “About your PC “ Into the dialog box.
 
[[File:1About your pc.png]]
 
 

3. Click “About your PC”
 
[[File:Aboutyoupc.png]]
 
 

4. Your Computer's name is displayed about halfway down the screen, under "Device Specifications"
[[File:Service tag LI.png]]
 
 

==Service tag or serial number ==
This article explains how to find your device serial number or service tag.
==Dell==
Dell refers to its serial numbers as service tags
* You can use Internet Explorer or any browser to find your service tag online. Click [https://www.dell.com/support/home/us/en/04 here].
===Laptop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=608970 Dell knowledgebase article: How to find the service tag on a Dell notebook computer?] 
[[file:1371236862913.inspiron02_st.gif]]
===Desktop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=611261 Dell knowledgebase article: How to find the service tag on a Dell desktop computer?] 
The service tag number will be usually be found on the back of the computer case, but it may be located on the top or side of the system. 
[[file:1373992234710.Desktop_Tag.JPG‎]] 
[[file:1371237707659.desktop_st.gif]] 
==Mac==
*Finding the serial number on a Mac is the same on both a laptop and a desktop. See instructions here: [[Mac Serial Number]]
*If you Mac won't turn on, follow the instructions in this [http://support.apple.com/kb/ht1349 Apple knowledgebase article].
==Printers==
You can find the service tag on the back of the printer:
{{#ev:youtube|NQFYgb5tskQ|600|left|Finding the service tag on a networked Dell printer}}
{{#ev:youtube|CnwqPrKCgto|600|left|Printing the "Printer Settings" page on a networked Dell printer}}

[[Category:Help Desk]]

Identify a PC and MAC

2020-03-24T18:20:50Z

Ta-degraafr:

==Ways to identify a PC and a MAC==

==Computer Name ==
This article explains how to find your computer name

'''Finding your Computer Name:'''
 
 

1. Click the Windows button in the bottom left corner . Alternatively, you can click the magnifying glass next to the Windows button .
[[File:Windows icon.png]]
 
 

2. Type “About your PC “ Into the dialog box.
 
[[File:1About your pc.png]]
 
 

3. Click “About your PC”
 
[[File:Aboutyoupc.png]]
 
 

4. Your Computer's name is displayed about halfway down the screen, under "Device Specifications"
[[File:Service tag LI.png]]
 
 

==Service tag or serial number ==
This article explains how to find your device serial number or service tag.
==Dell==
Dell refers to its serial numbers as service tags
* You can use Internet Explorer to find your service tag online. Click [http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/FindTagSysProfLicense?c=us&cs=19&l=en&s=dhs&~mode=popup here]. Agree to run the system profiler, and install the Dell System Profiler add-on.
===Laptop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=608970 Dell knowledgebase article: How to find the service tag on a Dell notebook computer?] 
[[file:1371236862913.inspiron02_st.gif]]
===Desktop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=611261 Dell knowledgebase article: How to find the service tag on a Dell desktop computer?] 
The service tag number will be usually be found on the back of the computer case, but it may be located on the top or side of the system. 
[[file:1373992234710.Desktop_Tag.JPG‎]] 
[[file:1371237707659.desktop_st.gif]] 
==Mac==
*Finding the serial number on a Mac is the same on both a laptop and a desktop. See instructions here: [[Mac Serial Number]]
*If you Mac won't turn on, follow the instructions in this [http://support.apple.com/kb/ht1349 Apple knowledgebase article].
==Printers==
You can find the service tag on the back of the printer:
{{#ev:youtube|NQFYgb5tskQ|600|left|Finding the service tag on a networked Dell printer}}
{{#ev:youtube|CnwqPrKCgto|600|left|Printing the "Printer Settings" page on a networked Dell printer}}

[[Category:Help Desk]]

Identify a PC and MAC

2020-03-24T18:18:46Z

Ta-degraafr:

==Ways to identify a PC and a MAC==

==Computer Name ==
This article explains how to find your computer name

'''Finding your Computer Name:'''
 
 

1. Click the Windows button in the bottom left corner . Alternatively, you can click the magnifying glass next to the Windows button .
[[File:Windows icon.png]]
 
 

2. Type “About your PC “ Into the dialog box.
 
[[File:1About your pc.png]]
 
 

3. Click “About your PC”
 
[[File:Aboutyoupc.png]]
 
 

4. Your Computer's Service tag is displayed about halfway down the screen, under "Device Specifications"
[[File:Service tag LI.png]]
 
 

==Service tag or serial number ==
This article explains how to find your device serial number or service tag.
==Dell==
Dell refers to its serial numbers as service tags
* You can use Internet Explorer to find your service tag online. Click [http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/FindTagSysProfLicense?c=us&cs=19&l=en&s=dhs&~mode=popup here]. Agree to run the system profiler, and install the Dell System Profiler add-on.
===Laptop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=608970 Dell knowledgebase article: How to find the service tag on a Dell notebook computer?] 
[[file:1371236862913.inspiron02_st.gif]]
===Desktop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=611261 Dell knowledgebase article: How to find the service tag on a Dell desktop computer?] 
The service tag number will be usually be found on the back of the computer case, but it may be located on the top or side of the system. 
[[file:1373992234710.Desktop_Tag.JPG‎]] 
[[file:1371237707659.desktop_st.gif]] 
==Mac==
*Finding the serial number on a Mac is the same on both a laptop and a desktop. See instructions here: [[Mac Serial Number]]
*If you Mac won't turn on, follow the instructions in this [http://support.apple.com/kb/ht1349 Apple knowledgebase article].
==Printers==
You can find the service tag on the back of the printer:
{{#ev:youtube|NQFYgb5tskQ|600|left|Finding the service tag on a networked Dell printer}}
{{#ev:youtube|CnwqPrKCgto|600|left|Printing the "Printer Settings" page on a networked Dell printer}}

[[Category:Help Desk]]

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