William Paterson University - Information Technology's Wiki - User contributions [en]

Multifactor Authentication

2026-01-30T14:34:20Z

Speroj: /* Email on Smartphones */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|500px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|500px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|500px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|500px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4-2.png|550px]]

If you generate a temporary bypass code you can also enter it here

[[File:DuoLoginWPconnect4.png|500px]]

==Account Disabled==
'''Please note that your account will be disabled after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account re-enabled.

[[File:DuoLoginWPconnect5.png|300px]]

==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.



[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T14:21:55Z

Speroj: /* Account Lockout */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|300px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Disabled==
'''Please note that your account will be disabled after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account re-enabled.

[[File:DuoLoginWPconnect5.png|300px]]

==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoLoginWPconnect5.png

2026-01-30T14:01:39Z

Speroj: Speroj uploaded a new version of File:DuoLoginWPconnect5.png

Multifactor Authentication

2026-01-30T13:40:12Z

Speroj: /* Reactivating the Duo App */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoManagementWPconnect3a.png

2026-01-30T13:39:49Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect3a.png

File:DuoManagementWPconnect1.png

2026-01-30T13:38:12Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect1.png

Multifactor Authentication

2026-01-30T13:34:24Z

Speroj: /* Manage Devices */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoManagementWPconnect2.png

2026-01-30T13:33:52Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect2.png

Multifactor Authentication

2026-01-30T13:33:37Z

Speroj: /* Manage Devices */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T13:31:48Z

Speroj: /* Manage Devices */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T13:29:59Z

Speroj: /* Reactivating the Duo App */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoManagementWPconnect1.png

2026-01-30T13:27:14Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect1.png

Multifactor Authentication

2026-01-23T18:39:50Z

Speroj: /* Duo Device Management Portal on WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-23T18:35:55Z

Speroj: /* Duo Device Management Portal on WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different then below, but the same process remains. For step by step instructions during the transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-23T18:35:30Z

Speroj: /* Duo Device Management Portal on WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different then below, but the same process remains. For step by step instructions during the transition to the Universal Prompt, please visit [[https://guide.duo.com/universal-prompt#add-or-manage-devices]]

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Clear Browser Cache

2026-01-14T13:50:20Z

Speroj:

Please click on the appropriate web browser you are using. Then follow the instructions to clear your cache.

* [https://www.youtube.com/watch?v=M52Nd5lHUxY Google Chrome] - Video
* [https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en&oco=0 Google Chrome (Android, iPhone, iPad)] - Article
* [https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox Mozilla Firefox] - Article
* [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.pearson.com%2Fgetsupport%2Fs%2Farticle%2FInternet-Explorer-Delete-Cached-Files-and-Cookies%3Fp%3Dbrowser-usecases%2Fbrowser-settings-delete-cached-files-and-cookies-ie&data=01%7C01%7C%7C3acbdcfe95c74bca539e08d7e546e183%7C74540637643546cc87a46d38efb78538%7C0&sdata=Ed%2F7PLC6jcuAqNQ0fWds6sK%2BD7mNM6ZQpqWjCJ67l%2FE%3D&reserved=0 Internet Explorer]
* [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge] - Article
* [https://support.apple.com/en-us/HT201265 Safari] - Article

[[Category:Software Guides]]
[[Category:Help Desk]]

SPSS

2026-01-12T19:17:32Z

Speroj: /* SPSS for Home Use on a Mac: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 31 for macOS requires:

macOS Sonoma 14.0 or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click ISSCAS0_1.0_Other_Operating_Sy.pkg to run installer.
#When the installer has completed SPSS 31 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:59Z

Speroj: /* SPSS for Home Use on a Mac: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 31 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 31 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:42Z

Speroj: /* SPSS for Home Use on a Mac: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 31 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 30 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:34Z

Speroj: /* SPSS for Home Use On Windows: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 30 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 30 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:27Z

Speroj: /* Download SPSS to Personal Machine */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 30 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 30 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 30 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

Classroom Technology Support

2025-08-14T19:28:43Z

Speroj: /* Types of rooms we manage */

== Introduction ==

Wecome to the Classroom Technology Support Page of the IT WIKI.<BR>
[[File:CTS.jpg]]

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.<BR>

== Types of rooms we manage ==

<P align="left" FONT size="2" face="Arial" color="#000000">

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible. <BR> The three most common standard room types are as follows:<BR><BR>

<FONT size="4">Standard Classrooms:</FONT> These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)<BR>
{{#ev:youtube|s_v3yF-cgq0}}

<FONT size="4">Seminar Rooms:</FONT> These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall.
To reserve microphones, use the Technical Services Window Patron Portal here: [https://webcheckout.wpunj.edu/sso/patron#!/ The TSW Web Checkout Portal]<BR>
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.<BR><BR>

<FONT size="4">Lecture Halls / Auditoriums:</FONT> These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms: {{#ev:youtube|cMMVCYEuvug}}
<BR>
In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.<BR><BR>

== CTS Managed Locations ==

<b>Atrium<BR>
Rooms:</b> 114, 123A&B, 125, 144(Auditorium)
<b>Ben Shahn<BR>
Rooms:</b> 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225
<b>College Hall <BR>
Room: </b>202(Board Rm)
<b>Grant Hall <BR>
Rooms:</b> 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
<b>Conference:</b> 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328
<b>Hamilton Hall<BR>
Rooms:</b> 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303
<b>Hunziker Hall<BR>
Rooms:</b> 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
<b>Conference:</b> 107, 206, 210b
<b>Library<BR>
Rooms:</b> 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)
<b>High Mountain East<BR>
Room:</b> 06
<b>Power Arts<BR>
Rooms:</b> 109, 122
<b>Raubinger<BR>
Rooms:</b> 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316
<b>Science East <BR>
Rooms:</b> 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
<b> BYOD Labs:</b> 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025
<b>Science West <BR>
Rooms:</b> 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
<b>BYOD Labs:</b> 108, 112, 123, 204, 208, 209, 303, 309
<b>Shea <BR>
Rooms:</b> 101(Custom), 103
<b>Skyline <BR>
Room:</b> 211
<b>University Hall
Rooms:</b> 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
<b>Conference:</b> 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358
<b>1600 Valley Road<BR>
Rooms:</b> 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109
<b>1800 Valley Road
Rooms:</b> 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254
<b>Wightman Gym<BR>
Rooms:</b> 110A, 202, 203<BR>

== Solutions to the most common problems ==

<P align="left" FONT size="2" face="Arial" color="#000000"><BR>

<FONT size="4"><b>Video Issues:</b></FONT> If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following: <BR><BR>

1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.

[[File:Windows-P.png|thumb|left]]

<BR>
<FONT size="1">This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. </FONT>

<BR><BR><BR><BR><BR><BR>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Classroom Technology Support

2025-08-14T19:28:21Z

Speroj: /* Types of rooms we manage */

== Introduction ==

Wecome to the Classroom Technology Support Page of the IT WIKI.<BR>
[[File:CTS.jpg]]

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.<BR>

== Types of rooms we manage ==

<P align="left" FONT size="2" face="Arial" color="#000000">

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible. <BR> The three most common standard room types are as follows:<BR><BR>

<FONT size="4">Standard Classrooms:</FONT> These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)<BR><BR>
{{#ev:youtube|s_v3yF-cgq0}}

<FONT size="4">Seminar Rooms:</FONT> These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall.
To reserve microphones, use the Technical Services Window Patron Portal here: [https://webcheckout.wpunj.edu/sso/patron#!/ The TSW Web Checkout Portal]<BR>
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.<BR><BR>

<FONT size="4">Lecture Halls / Auditoriums:</FONT> These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms: {{#ev:youtube|cMMVCYEuvug}}
<BR>
In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.<BR><BR>

== CTS Managed Locations ==

<b>Atrium<BR>
Rooms:</b> 114, 123A&B, 125, 144(Auditorium)
<b>Ben Shahn<BR>
Rooms:</b> 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225
<b>College Hall <BR>
Room: </b>202(Board Rm)
<b>Grant Hall <BR>
Rooms:</b> 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
<b>Conference:</b> 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328
<b>Hamilton Hall<BR>
Rooms:</b> 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303
<b>Hunziker Hall<BR>
Rooms:</b> 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
<b>Conference:</b> 107, 206, 210b
<b>Library<BR>
Rooms:</b> 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)
<b>High Mountain East<BR>
Room:</b> 06
<b>Power Arts<BR>
Rooms:</b> 109, 122
<b>Raubinger<BR>
Rooms:</b> 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316
<b>Science East <BR>
Rooms:</b> 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
<b> BYOD Labs:</b> 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025
<b>Science West <BR>
Rooms:</b> 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
<b>BYOD Labs:</b> 108, 112, 123, 204, 208, 209, 303, 309
<b>Shea <BR>
Rooms:</b> 101(Custom), 103
<b>Skyline <BR>
Room:</b> 211
<b>University Hall
Rooms:</b> 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
<b>Conference:</b> 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358
<b>1600 Valley Road<BR>
Rooms:</b> 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109
<b>1800 Valley Road
Rooms:</b> 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254
<b>Wightman Gym<BR>
Rooms:</b> 110A, 202, 203<BR>

== Solutions to the most common problems ==

<P align="left" FONT size="2" face="Arial" color="#000000"><BR>

<FONT size="4"><b>Video Issues:</b></FONT> If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following: <BR><BR>

1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.

[[File:Windows-P.png|thumb|left]]

<BR>
<FONT size="1">This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. </FONT>

<BR><BR><BR><BR><BR><BR>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Classroom Technology Support

2025-08-14T19:27:48Z

Speroj: /* Types of rooms we manage */

== Introduction ==

Wecome to the Classroom Technology Support Page of the IT WIKI.<BR>
[[File:CTS.jpg]]

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.<BR>

== Types of rooms we manage ==

<P align="left" FONT size="2" face="Arial" color="#000000">

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible. <BR> The three most common standard room types are as follows:<BR><BR>

<FONT size="4">Standard Classrooms:</FONT> These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)<BR><BR>

{{#ev:youtube|s_v3yF-cgq0}}

<FONT size="4">Seminar Rooms:</FONT> These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall.
To reserve microphones, use the Technical Services Window Patron Portal here: [https://webcheckout.wpunj.edu/sso/patron#!/ The TSW Web Checkout Portal]<BR>
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.<BR><BR>

<FONT size="4">Lecture Halls / Auditoriums:</FONT> These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms: {{#ev:youtube|cMMVCYEuvug}}
<BR>
In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.<BR><BR>

== CTS Managed Locations ==

<b>Atrium<BR>
Rooms:</b> 114, 123A&B, 125, 144(Auditorium)
<b>Ben Shahn<BR>
Rooms:</b> 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225
<b>College Hall <BR>
Room: </b>202(Board Rm)
<b>Grant Hall <BR>
Rooms:</b> 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
<b>Conference:</b> 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328
<b>Hamilton Hall<BR>
Rooms:</b> 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303
<b>Hunziker Hall<BR>
Rooms:</b> 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
<b>Conference:</b> 107, 206, 210b
<b>Library<BR>
Rooms:</b> 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)
<b>High Mountain East<BR>
Room:</b> 06
<b>Power Arts<BR>
Rooms:</b> 109, 122
<b>Raubinger<BR>
Rooms:</b> 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316
<b>Science East <BR>
Rooms:</b> 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
<b> BYOD Labs:</b> 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025
<b>Science West <BR>
Rooms:</b> 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
<b>BYOD Labs:</b> 108, 112, 123, 204, 208, 209, 303, 309
<b>Shea <BR>
Rooms:</b> 101(Custom), 103
<b>Skyline <BR>
Room:</b> 211
<b>University Hall
Rooms:</b> 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
<b>Conference:</b> 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358
<b>1600 Valley Road<BR>
Rooms:</b> 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109
<b>1800 Valley Road
Rooms:</b> 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254
<b>Wightman Gym<BR>
Rooms:</b> 110A, 202, 203<BR>

== Solutions to the most common problems ==

<P align="left" FONT size="2" face="Arial" color="#000000"><BR>

<FONT size="4"><b>Video Issues:</b></FONT> If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following: <BR><BR>

1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.

[[File:Windows-P.png|thumb|left]]

<BR>
<FONT size="1">This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. </FONT>

<BR><BR><BR><BR><BR><BR>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Main Page

2025-08-11T15:57:38Z

Speroj:

__NOTOC__ 
<templatestyles src="Template:Main_page/styles.css" />

<div id="mp-topbanner" style="clear:both; position:relative;>
<div text-align:center;"><h3>'''Welcome to the ITwiki'''<br>[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</h3></div></div>

<div id="Main2" class="mainpage_row">
<div id="Win11" class="mainpage_box">
<h3 style="color:#DF7401">New Features & Changes with [[Windows 11]]!</h3>
See what's new and updated with Microsoft's latest version of Windows.
</div>
<div id="Duo_Enrollment" class="mainpage_box">
<h3 style="color:#DF7401">Protect your WP account with Duo [[Multifactor Authentication]]!</h3>
[[Multifactor Authentication]] is required for employee accounts, and strongly encouraged for all students.</h3>
</div><div id="About" class="mainpage_box">
<h3 style="color:#DF7401">About</h3>
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance? [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]</div>
</div>

<div id="Main" class="mainpage_row">
<div id="Working_From_Home" class="mainpage_box"><h3 style="color:#DF7401">IT Resources for Students/Faculty/Staff</h3>
Looking for an overview of [[IT Resources]] or [[Resources for Working Remotely]]? We put together an [[IT Resources]] and a '''summary of technology resources available for students, faculty, and staff''' as they continue their education and/or work remotely. '''Find more information at [[Remote Technology Resources]]'''.

For employees looking for an overview of available resources for remote work, visit [[Resources for Working Remotely]] to learn about tools that can help you accomplish your work from home, in addition to the [[IT Resources]] list.

If looking for access to U and K drive, please review the above articles, specifically [[Resources_for_Working_Remotely#VPN_Required_Services|Resources for Working Remotely]].

Need software on a University imaged laptop? When connected via [[Resources_for_Working_Remotely#VPN_Required_Services|VPN]] you can get software from either the [[University_Software|Windows Software Center]] or the [[Mac_OS_Managed_Software_Center|Mac Managed Software Center]].
</div>
</div>

<div id="Services" class="mainpage_row">
<div class="mainpage_box">
<h3>Services</h3>

<div id="Services_Sections" class="mainpage_row">
<div class="mainpage_box">
<h3>User Services</h3>
* [http://www.wpunj.edu/it/policies/ IT Policies]
* [[Resources for Working Remotely]]
* [[IT Resources]]
* [https://wpunj.edu/it/user-services/student-laptop-requirements.html Student Laptop Recommendations]
* [[:Category:Email|WPUNJ Account and Email Information]]
** [[Email Account Types]]
** [[Microsoft Office 365]]
** [[Online Archive|Email - Online Archive for Employee Accounts]]
** [[Multifactor Authentication]]
*** [[Duo Universal Prompt|Universal Prompt]]
** [[Passwords]]
** [[Affirmed_(Preferred)_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
**[[Web Help Desk|Web Help Desk - How to create a ticket]]
* [[Emergency Notifications]]
* [[Phone and Voicemail System|Phone and Voicemail System Instructions]]
** [[Voicemail|Avaya Voicemail]]
* [[Announcements - Campus wide]]
* [[Clear_Browser_Cache | Clearing Your Browser Cache]]
* [[:Category:Mobile|Mobile]]
** [[Mobile Apps]]
* [[Special:AllPages|All Articles]]
</div>

<div class="mainpage_box">
<h3>Campus Computer Resources</h3>
* [[Computer Availability|Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road]]
* [[University_Software|Software Center]]
* [[Mac OS Managed Software Center]]
* [[:Category:Software_Guides|Software Guides]]
* [[Windows 11]]
* [[:Category:Apple|Apple Mac/iOS Articles]]
* [[Online Collaboration Platforms]]
** [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
** [[Webex|Webex all in one app]]
** [[Cisco WebEx Roomkits|Webex Roomkits]]
** [[Zoom]]
* [[Bitlocker]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
* Campus Printing Resources
** [[Printing|Printing to Pharos Uniprint Student Printers]]
** [[WebCRD|Print Shop and WebCRD]]
** [[Xerox]]
</div>

<div class="mainpage_box">
<h3>Classroom Technology Support and Lending Services</h3>
* [[:Category:IRT Media Services|Classroom Technology Support and Lending Services]]
** [[Classroom Technology Support]]
** [[3D Printing]]
** [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
** [[Active Learning Classrooms]]
** [[Solstice|Solstice Pods]]
** [[:Category:Streaming Media|Streaming Media]]
** [[:Category:Video Conferencing Services|Video Conferencing Services]]
*[[Qualtrics]]
*[[Wacom]]

</div><br>
<div class="mainpage_box">
<h3>Broadcast, Production & Support</h3>
* [[YuJa]] (Replaced Illumira/NJVid)
* [[Event Video Recording]]
* [[Search Committee Interviews]]

</div>

<div class="mainpage_box">
<h3>Center for Teaching with Technology</h3>
* Center for Teaching with Technology
** [[Blackboard]]
** [[Blackboard Ultra]]
** [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
** [[:Category:Blackboard - Students|Blackboard - Students]]
** [[Bb Mobile Learn|Bb Mobile Learn]]
** [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
** [[New Faculty Technology Orientation]]
** [[Respondus|Respondus Lockdown Browser and Monitor]]
* [[Course Evaluations]]
** [[Course Evaluations Open and Close Instructions]]

</div>

<div class="mainpage_box">
<h3>Enterprise Network & Systems Services</h3>
* [[:Category:Network Services|Network Services]]
** [[Wireless|Wi-Fi]]
** [[Getting Started: Wired|Wired]]
** [[Sponsored Guests|Sponsored Guests, Guest Wireless]]
** [[Eduroam]]
** [[Game Consoles and Other Devices]]
** [[Resnet]]
** [[VPN Remote Access]]

</div>

<div class="mainpage_box">
<h3>Enterprise Information Services</h3>
* [[:Category:DotCMS|DotCMS]]
* [[WP Connect]]
* [[Banner Faculty & Advisor Class List]]
* [[Faculty Load Module]]
* [[25Live]]
</div></div>

</div></div>

<br clear=all>
<div id="mainpage_standard_footer" class="mainpage_row">
<div class="mainpage_box">
<h3 style="color:#DF7401">Hours of Operation</h3>
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling our Helpdesk 973-720-4357.
{{User Services Hours}}</div>
<div class="mainpage_box"><h3 style="color:#DF7401">Support Locations</h3>
In-person Helpdesk Technology Support is located in the following locations:
* Cheng Library Instruction & Research Technology Suite

* 1600 Valley Road Room G061
</div>
<div class="mainpage_box">
<h3 style="color:#DF7401">Feedback</h3>
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].</div></div>

Help Desk

2025-08-06T15:03:01Z

Speroj:

#REDIRECT [[Main Page]]

== Contacting the Help Desk==

You may contact Information Technology by submitting a ticket through the Help Desk website at [http://wpunj.edu/help wpunj.edu/help]. Log in using your WPU credentials.

For more information on how to enter a ticekt, please visit [[Web Help Desk]]

You can also reach the Help Desk by calling us at 973-720-4357.
{{User Services Hours}}</div>

==In-person Help Desk Technology Support==

For in-person assistance, our stations can be found at the following locations:

Cheng Library Instruction & Research Technology Suite<br>
1600 Valley Road Room G061<br>

Cisco WebEx Room Kits

2025-06-25T17:28:07Z

Speroj: /* Campus Locations */

Cisco WebEx Room Kits are teleconferencing devices that connect to a standard television or monitor. The room kit contains a high resolution camera, speakers and microphone. Connected to each room kit is a Cisco Touch 10 controller which provides a user interface for operating the room kit. {{#ev:youtube|NjeZkucTXhU|600|right}}

[[File:Webexroomkit2.png|thumb|right|webex room kit]]
[[File:Touch10.png|thumb|right|touch 10 control panel]]

==Campus Locations==
Cisco WebEx Room Kits are currently setup in the following locations on campus:

'''Atrium'''
* Rm 127

'''College Hall'''
* Rm 145
* Rm 202 (Board Room)
* Rm 204
* Rm 212

'''Cheng Library'''
* Rm 226

'''Morrison Hall'''
* Admissions Conference Room
* Registrars Conference Room

'''Raubinger Hall'''
* Rm 106

'''Shea Center'''
* Rm 150
* Rm 151

'''1800 Valley Road'''

* Rm 212
* Rm 222
* Rm 224
* Rm 247

==Hosting a Zoom Meeting on Cisco Webex Room Kit Devices==
You are able to host Zoom Meetings using our Cisco Webex Room Kits. Please see our full Zoom wiki [[Zoom|here]].
===How to schedule the meeting:===
#On either the Outlook client or Office 365 go to Calendar -> Schedule a new meeting.
#Click on '''Add a Zoom meeting'''
{| style="text-align: center;"
|'''Office 365''' <p>[[File:webexkit1.jpg|600px]]</p>
|           
|'''Outlook Desktop Client''' <p>[[File:webexkit2.jpg|600px]]</p>
|           
|}

====The first time scheduling a Zoom meeting, you may be asked to sign into your Zoom account.====
#Enter your full e-mail address: username@wpunj.edu
#There is no need to enter a password.
#Click on '''Sign in with SSO''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit3.jpg | 750px]]</div>
#Enter '''wpunj''' in the domain box. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit4.jpg | 750px]]</div>
#Follow the University Single Sign On. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit5.jpg | 750px]]</div>
#Under '''Location''' select the room you would like to use - ex: VY Boardroom.
#In the '''To''' field (or '''Invite Attendees''' for Office 365) add the users you would like to invite.
#Click '''Send''' in the Outlook app or '''Save''' in Office 365.
{| style="text-align: center;"
|'''Office 365 location selection''' <p>[[File:Webexkit6.jpg|600px]]</p>
|           
|'''Outlook Desktop Client location selection''' <p>[[File:webexkit7.jpg|600px]]</p>
|           
|}

===How to start the meeting in the room===
#On the room control panel on the podium, select '''WebEx''' to turn on the display screen and control the table microphones.
#5 minutes prior to the scheduled meeting time, a green '''Join''' meeting button will appear on the Webex touch panel with the meeting info. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webexkit8.jpg | 500px]]</div>
#You will be prompted to enter the '''Meeting ID''' (found in the invitation sent out)<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit9.jpg | 500px]]</div>
#You will then be prompted to enter the '''Host Key''' (it never changes and is found on your Zoom user page profile ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit10.jpg | 500px]]</div>

===As participants enter the meeting, you will be notified on the screen. To admit participants:===
#Press '''1''' on the Touch10 keypad – this will bring up a menu. ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit11.jpg | 500px]]</div>
#Press '''6''' on the Touch10 keypad to show participants. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit12.jpg | 500px]]</div>
#Press '''0''' on the Touch10 keypad to admit all participants in the waiting room. When done, press '''*''' (asterisk) on the keypad to close list, then '''*''' again to exit menu.

Printing

2025-06-17T17:06:40Z

Speroj: /* Notes and Pricing */

{| id="mp-topbanner" style="width:100%; background:#F9EDBE; margin:1.2em 0 6px 0; border:1px solid #ddd;"
| style="width:61%; color:#000;" |

{| style="width:280px; border:none; background:none;"
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |
<div style="top:+0.2em; font-size:100%;">'''Access [http://www.wpunj.edu/webprint My Print Center] to configure print options, upload, and release your prints.'''</div>
|}
|}

[[file:PharosSystems.png|right|250px]]

==About Uniprint==
{{#ev:youtube|HdUVA6ZCYbI|500|right|Using Uniprint}}
Information Technology and the Cheng Library have worked together to unify printing resources in an effort to create a greener, more environmentally friendly campus, reduce printing costs, all while allowing students the flexibility to print from anywhere. Utilizing Uniprint, students also have a variety of options for both submitting and releasing/paying for print jobs.

Ways to submit a print job:
* Log into a lab computer on campus and print to the BW or Color print queue
* From any computer, log into [http://www.wpunj.edu/webprint My Print Center] and upload a document

Once the document has been submitted, there are several ways it can be paid for and released:
* Visiting any Uniprint location on campus and logging in to pay and release
* Logging into My Print Center to pay and release



===Notes and Pricing===
* Print jobs must be claimed within 24 hours of uploading. After 24 hours, the print job will be purged from the queue and it must be resubmitted.
* By default, printing is set to duplex and black and white. Duplex printing uses both sides of the paper for print.
**For Lab Printing see the [[#Duplex Printing|Duplex Printing]] section of this article for how you can modify your documents to print single sided when you submit the document for printing.
**For Web Print, see [[#Finishing Options|Finishing Options]] for instructions on changing these options.

Print job costs are based on the job attributes outlined below. These prices are also in effect for copying from Multifunction devices:

''In this case, a "page" refers to the number of pages in the document you wish to print - NOT necessarily a sheet of paper.''

{| class="wikitable" border="1" cellpadding="5" cellspacing="0"
|-
! Paper Size
! Attribute
! Cost per Page
|-
| rowspan="5" | Default Paper Size
|-
| Black and White
| $0.06
|-
| Color
| $0.16
|-
| Black and White, Duplex
| $0.03
|-
| Color, Duplex
| $0.08
|}

Please note prices are subject to change based on paper and toner costs.


==Printing Funds==

===Students===
All registered WPUNJ student accounts will be given a printing quota at the start of the Fall Semester of $15.00 per academic year (fall, spring & summer). The counter will reset at the beginning of each year and there will be no carryover. After the $15.00 per year quota is reached, printing charges may be paid by using Pioneer Express - associated with your student ID card. You are responsible for keeping track of your printing quota and budgeting your resources accordingly. [http://www.wpunj.edu/hospitality/pioneer-express.dot Please see Hospitality Services for more information on adding funds to your Pioneer Express account.]

===Faculty===
If faculty need to print from a computer lab for teaching and learning purposes they may submit a [https://www.wpunj.edu/helpdesk/ Web Help Desk ticket] with a “Request Type” of “Printing/Multi-Function Device – Request" to request an allocation.

== Printing From Computer Labs ==
To submit your print from a lab computer that is mapped to Uniprint, select File>Print in the application from which you wish to print. The following queues will appear if the computer is in a lab that maps directly to Uniprint:
*<code>\\pharosps\BW</code>
*<code>\\pharosps\COLOR</code>

Select the print queue that states your intended attribute: BW for black and white prints and COLOR for color prints.

===Duplex Printing===
By default, print jobs submitted through [[#Using My Print Center|Web Print]] and [[#Printing From Computer Labs|Lab Printing]] locations are set to duplex. Duplex printing is automatic printing on both sides of a sheet of paper. While duplex printing is enabled by default in these labs, students can easily change many of the document types to print single sided by changing the printer setting for each print job.

'''Example of changing printer settings in labs'''
#Duplex to single sided in Microsoft Word Windows<p>[[Image:Duplex-to-single-printing-word.png|350px]]</p>
#Duplex to single sided in Microsoft Word MacOS <p>[[Image:MacOS Uniprint Duplex.png|500px]]</p>
#Duplex to single sided in Adobe Acrobat <p>[[Image:Duplex-to-single-printing-adobe.png|400px]]</p>

==Using My Print Center==
[[File:PharosUpload.PNG|right|thumb|Upload Icon within My Print Center.]]
[http://www.wpunj.edu/webprint My Print Center] can be accessed from any web browser on your personal laptop, smart phone or mobile device. My Print Center allows users to upload documents, view activity history, view transaction history as well as release documents directly from the website.

===Uploading Documents===
* Using the web browser on your personal computer or mobile device, navigate to www.wpunj.edu/webprint and sign in with your University credentials.
* After sign in, the default tab will be the "Job List" tab. This is where you can view any documents that are currently in your queue.
* To upload a document, click the "Upload" icon and browse your machine to the document you would like to upload.
* '''Please make note of the accepted file formats:
**PDF - .pdf
**Word Document - .doc|.dot|.docx|.rtf
**Excel - .xls|.xlt|.xlsx|.xltx|.xltm|.xlsm|.csv
**Power Point - .ppt|.pptx|.pptm|.pot|.pps|.potx|.ppsx
**Visio - .vsd|.vss|.vst|.vdx|.vsx|.vtx|.vdw
**Open Office - .odt|.ods|.odp
**Images - .jpg|.jpeg|.png|.bmp|.gif|.tif
**Email Messages - .txt|.mht|.eml|.ini|.cfg
* Once the job has been uploaded, you will see it in your Job List, where you will be able to preview it and view the job cost.
* Jobs uploaded from My Print Center can be release at any release station on campus, granted the printers have the appropriate abilities for the job (color jobs to color printers, black and white jobs to black and white printers).

===Uploading Documents using Android===
* On Android, log in to wpunj.edu/webprint using your University credentials.
* After signing in, tap Upload. A popup should come up to browse your Files.
[[File:Android Print Settings.jpg|thumb|center]]
* Once you're in Files, you have the option for Google Drive, OneDrive, and files stored in the phone's disk space by pressing the three-lined icon on the top left. Note: you cannot upload Google Documents at this time. They need to be a .DOCX, PDF, or other type of accepted file.

===Uploading Documents using iPhone===
* On iPhone, log into www.wpunj.edu/webprint using your University credentials
* After sign in, tap Upload > Browse <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-Upload.jpg|Tap the upload button, then Browse]] </div>
* If you do not have the proper drive listed for either Google drive or OneDrive, Click Browse (in the upper left corner)<br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-Browse-1.jpg|Tap Browse]] </div>
** Tap the three dots on the upper right hand corner > Tap Edit <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-EditLocations-1.jpg|Edit Locations]] </div>
** Enable the location you wish to allow access to > tap Done <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-LocationSliders-1.jpg|Use sliders > tap Done]] </div>
*** Note: You must have the app installed and configured on your phone for the locations to be listed
* Tap on either OneDrive to access your Microsoft files, or My Drive to access your Google drive. <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-ShowLocations.png|Locations|356px]] </div>
**If Google Drive (My Drive) shows an '''Authentication Required''' message, this means Privacy Screen is turned on. There are two options to work around this, either turning off Privacy Screen, or keeping Privacy Screen & working around it by downloading files locally.
***'''To turn off Privacy Screen''', Open your Google Drive App > Settings > Privacy Screen > turn off the slider <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-GoogleDriveSettings.jpg|frame|Google Drive Settings|356px]][[Image:WebPrint-iPhone-GoogleDrivePrivacyScreen.jpg|frame|Google Drive PrivacyScreen Settings Turned Off|356px]] </div>
****You should now be able to browse the files outside of the Google Drive App.
***'''To work around Privacy Screen''', you will have to save the document locally on your device and then browse to upload
****Open Google Drive
****Browse to the document & click the three dots to the right of the file name
****Tap Open in
****Tap Save to files
****Use the drop down arrow under On My iPhone to download the files to a folder. We suggest creating a folder for printing purposes on your phone, and deleting the files as you go.
****You can use the Files app on your iPhone to browse files in the future. Be sure to browse to On My iPhone in order to see what files are stored locally.

===Finishing Options===
[[Image:FinishingOptions.PNG|Finishing options within My Print Center.]]
* To edit the finishing options for a document, first select the job from the Job List.
* Navigate to the "Printing options:" section at the bottom of the page to change Color, Pages per Side, Sides and Copies.
* If a finishing option is greyed out, please verify that the printer selected is capable of using that feature. For example, if you have a black and white printer selected, you can not change the finishing option to "color."
'''Please note that you cannot edit Finishing Options for print jobs submitted from a lab machine. The finishing options were provided by the application on the computer.'''

'''Please note that releasing a job from within the website means that the job will print, regardless if you are present to retrieve it or not.''' Please see notes on [[#Releasing Jobs from My Print Center|Releasing Jobs from My Print Center]]

==Locate a Release Station==
To search an interactive map of release stations on the WPUNJ campus, please click the image below. For more information about release stations, please see [[Printing#Release Station Locations and Attributes | Release Station Locations and Attributes]]
[[Image:Printing-Map-November-2019.jpg|center|1000px|link=http://goo.gl/xa0zmZ]]

===Release Station Locations and Attributes===
Release stations are stations from which students can release their queued print jobs. They are typically found in high-volume print areas. An [http://goo.gl/xa0zmZ interactive map of release stations on the campus] can be found by following the link. A list of release stations are provided below along with the attributes provided by the printers in these areas:

{| class="wikitable" border="1"
|-
! Location
! Black and White
! Color
! Copy/Scan Available
|-
| Atrium 120
|✓
|✓
|✓
|-
| Ben Shahn 201
|✓
|✓
|✓
|-
| Century Lobby
|✓
|✓
|✓
|-
| Library Basement
|✓
| --
| --
|-
| Library ERC
|✓
|✓
|✓
|-
| Library Info Desk
|✓
|✓
|✓
|-
| Library IRT
|✓
|✓
|✓
|-
| Library Second Floor
|✓
|✓
|✓
|-
| Hamilton Hall 144
|✓
|✓
|✓
|-
| Preakness Hall Lobby
|✓
|✓
|✓
|-
| Power Arts Lobby
|✓
|✓
|✓
|-
| Science East 3054
|✓
|✓
|✓
|-
| Skyline Lobby
|✓
|✓
|✓
|-
| Student Center by the Bookstore
|✓
|✓
|✓
|-
| Student Center 208
|✓
|✓
|✓
|-
| University Hall Lobby
|✓
|✓
|✓
|-
| Valley Road 1600 Rm 1040
|✓
|✓
|✓
|-
| Valley Road 1800 Student Lounge
|✓
|✓
|✓
|}

===Releasing Jobs from My Print Center===
[[File:DestinationPrinter.png|thumb|right|Searching for a printer within My Print Center.]]
* Jobs may also be release from directly within the website by selecting the job, choosing a destination printer and then clicking the "Print" button in the bottom right-hand corner of the page. It is also possible to search for names or locations of printers from within the Destination field in the lower right corner of the screen.
* '''Please note that releasing a job from within the website means that the job will print, regardless if you are present to retrieve it or not.'''

===Releasing Print Jobs from a Release Station===
By logging into a release station, users can see any job that has been uploaded to their queue and choose to release those jobs to the printers that are assigned to the release station. Only printers with the appropriate attributes will print from the assigned printers - meaning that color print jobs will NOT print to black and white printers. To print a color print job, walk up to a color MFP and release through the embedded release station. Please see [[#Releasing Print Jobs from an Embedded Device|Releasing Print Jobs from an Embedded Device]] for further instructions.

To sign into a release station and release a print job:
* Swipe your ID card or enter your username and password
* Select the print you would like to release. Review the job cost and your balance before clicking "Print"
* You may also delete print jobs from the release station. Select the print you would like to delete and click "Delete"
* Click "Log Off" once your are finished releasing your job

===Releasing Print Jobs from an Embedded Device===
[[File:HPiMFPUniprintFirmware4.4HomeScreen.png|thumb|right|Screenshot of the HP575 MFP screen with the Sign In link highlighted in green and the Print Release link highlighted in red.]]
To release print jobs from an embedded device:
* Walk up to the device, touch the screen to wake it up (if applicable),
* If you have your card, scan your card (either proximity or swipe reader). Otherwise, you can tap Sign in and enter your username/password to authenticate
* An "Available Funds" screen will first appear. View your balance and click "OK"
* After being returned to the home screen, click "Print Release"
* Select the document you want to print and click "Print." The option to delete jobs is also available.

==Need Help?==
Need help? Contact the [https://www.wpunj.edu/helpdesk Help Desk].

==Print Shop Services==
The Print Shop services all offices, departments, faculty and staff.

Looking for information on Print Shop Services? Print jobs can be sent to the Print Shop through [[WebCRD]]. The print shop can print posters, large print requests for departmental use or specialty paper requests. More information on the [https://www.wpunj.edu/it/technology-services/printshop/ Print Shop can be found here.]

[[Category:TC Portal]][[Category:Help Desk]]

Cisco WebEx Room Kits

2025-06-12T13:56:28Z

Speroj: /* Basic Operation */

Cisco WebEx Room Kits are teleconferencing devices that connect to a standard television or monitor. The room kit contains a high resolution camera, speakers and microphone. Connected to each room kit is a Cisco Touch 10 controller which provides a user interface for operating the room kit. {{#ev:youtube|NjeZkucTXhU|600|right}}

[[File:Webexroomkit2.png|thumb|right|webex room kit]]
[[File:Touch10.png|thumb|right|touch 10 control panel]]

==Campus Locations==
Cisco WebEx Room Kits are currently setup in the following locations on campus:

'''Atrium'''
* Rm 127

'''College Hall'''
* Rm 145
* Rm 202 (Board Room)
* Rm 204
* Rm 212

'''Cheng Library'''
* Rm 226

'''Morrison Hall'''
* Admissions Conference Room
* Registrars Conference Room

'''Raubinger Hall'''
* Rm 106

'''Shea Center'''
* Rm 150
* Rm 151

'''1800 Valley Road'''
* Board Room
* Rm 212
* Rm 222
* Rm 224
* Rm 247

==Hosting a Zoom Meeting on Cisco Webex Room Kit Devices==
You are able to host Zoom Meetings using our Cisco Webex Room Kits. Please see our full Zoom wiki [[Zoom|here]].
===How to schedule the meeting:===
#On either the Outlook client or Office 365 go to Calendar -> Schedule a new meeting.
#Click on '''Add a Zoom meeting'''
{| style="text-align: center;"
|'''Office 365''' <p>[[File:webexkit1.jpg|600px]]</p>
|           
|'''Outlook Desktop Client''' <p>[[File:webexkit2.jpg|600px]]</p>
|           
|}

====The first time scheduling a Zoom meeting, you may be asked to sign into your Zoom account.====
#Enter your full e-mail address: username@wpunj.edu
#There is no need to enter a password.
#Click on '''Sign in with SSO''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit3.jpg | 750px]]</div>
#Enter '''wpunj''' in the domain box. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit4.jpg | 750px]]</div>
#Follow the University Single Sign On. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit5.jpg | 750px]]</div>
#Under '''Location''' select the room you would like to use - ex: VY Boardroom.
#In the '''To''' field (or '''Invite Attendees''' for Office 365) add the users you would like to invite.
#Click '''Send''' in the Outlook app or '''Save''' in Office 365.
{| style="text-align: center;"
|'''Office 365 location selection''' <p>[[File:Webexkit6.jpg|600px]]</p>
|           
|'''Outlook Desktop Client location selection''' <p>[[File:webexkit7.jpg|600px]]</p>
|           
|}

===How to start the meeting in the room===
#On the room control panel on the podium, select '''WebEx''' to turn on the display screen and control the table microphones.
#5 minutes prior to the scheduled meeting time, a green '''Join''' meeting button will appear on the Webex touch panel with the meeting info. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webexkit8.jpg | 500px]]</div>
#You will be prompted to enter the '''Meeting ID''' (found in the invitation sent out)<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit9.jpg | 500px]]</div>
#You will then be prompted to enter the '''Host Key''' (it never changes and is found on your Zoom user page profile ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit10.jpg | 500px]]</div>

===As participants enter the meeting, you will be notified on the screen. To admit participants:===
#Press '''1''' on the Touch10 keypad – this will bring up a menu. ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit11.jpg | 500px]]</div>
#Press '''6''' on the Touch10 keypad to show participants. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit12.jpg | 500px]]</div>
#Press '''0''' on the Touch10 keypad to admit all participants in the waiting room. When done, press '''*''' (asterisk) on the keypad to close list, then '''*''' again to exit menu.

Webex

2025-06-12T13:51:38Z

Speroj: Redirected page to Phone and Voicemail System

#REDIRECT [[Phone and Voicemail System]]

Phone and Voicemail System

2025-06-12T13:50:54Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>
<b>If you are utilizing a room with a [[Cisco WebEx Roomkits|Cisco Webex Roomkit]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:50:27Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>
<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:50:19Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:50:03Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

<br>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:49:54Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:49:46Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.<b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Resources for Working Remotely

2025-06-12T13:16:53Z

Speroj: /* Best Practices for Secure Online Meetings */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==View the Resources for Working Remotely Presentation==
The PowerPoint Slides for the 'Resources for Working Remotely' presentations offered by Information Technology are available [https://studentwpunj-my.sharepoint.com/:p:/g/personal/fanningb_wpunj_edu/EcZ_TIdWi5BKmwdoT4WyaGoB2mYAGKbu5RSUqvnZfk-niw here].

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.

===Microsoft Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

[https://www.microsoft.com/en-us/store/workshops-training-and-events/ For more training on Teams and other Microsoft products, click here .]

===Zoom===
[[Zoom]] is available to all university students, faculty and staff. The Zoom platform allows for video calls, screen sharing, and more.

For university-imaged computers, Zoom can be installed thru Software Center. For personal computers, the Zoom download is available through http://www.wpunj.edu/zoom. A Zoom mobile app is also available for download thru the Google Play and iTunes App stores.

===WebEx===
Cisco WebEx allows WP employees to make and receive calls from any device. The university's WebEx portal is available at http://www.wpunj.edu/webex. Additional information can be found on the [https://itwiki.wpunj.edu/index.php/Webex Webex wiki article].

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

===Best Practices for Secure Online Meetings===
As the University moves forward with online classes and meetings, we encourage you to be aware of the following best practices for maintaining safe and secure online sessions as you use Teams, and other systems.
*'''Use Meeting Passwords.''' Password protections to join meetings are usually enabled by default. We recommend that individuals keep those protections in place to prevent uninvited users from joining meetings.
*'''Set your meeting options so that only the host can share their screen.''' This limits who can share content from their screens with the meeting. You can then give control selectively if necessary.
*'''Send meeting links directly to your invited attendees.''' And remind them not to share the links or passwords to online courses/meetings on social media.
*'''Use waiting rooms.''' This will allow you to verify and approve anyone attempting to gain access to the meeting.
*'''Lock meetings once everyone has joined.''' This will prevent unauthorized users from gaining entry while the call is in session.

===Additional Tips, Best Practices, and Etiquette for Online Meetings===
Visit our [[Online Collaboration Platforms]] article for more tips for holding or participating in online meetings.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''

===Microsoft VPN (MS VPN) for access to K and U drives===

'''<font color=Red>New for University Laptops!</font>'''

In our workshops, we requested that employees utilize the WebVPN for remote access to documents on the K: or U: drives.

We’re pleased to announce that a '''new VPN service, [[VPN_Remote_Access#Microsoft_VPN_.28MS_VPN.29_for_University_Imaged_Machines|Microsoft VPN]]''' (or MS VPN, for short,) is avalable for use on all '''university-image Windows 10 and Mac laptops'''. As these laptops gradually ‘check in’ for updates, the new [[VPN_Remote_Access#Microsoft_VPN_.28MS_VPN.29_for_University_Imaged_Machines|MS VPN]] will automatically appear as an option in your network connections.

Please Note: If you are currently using the ‘full’ Cisco AnyConnect VPN client to connect to the campus network, you may continue to do so.

===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network. If off-campus, a VPN connection will be required for the setup. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is required as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect client connection is required as well. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail on campus or remotely using a VPN connection.

'''''If you did not set up voicemail to email while on campus''', please submit a Helpdesk ticket and Technology Services will respond to assist with setup.''

'''Please see the [[Voicemail#Voicemail_Instructions|Phone and Voicemail System Instructions]] page for access your voicemail by phone.'''

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

===SPSS===
If you are utilizing SPSS on a university imaged laptop, it can be used at home without a constant VPN connection by checking out your software in advance. Please follow this article for assistance. [https://itwiki.wpunj.edu/index.php/SPSS#SPSS_Commuter_License_for_University_Imaged_Computer Checking out SPSS for home use.]

Resources for Working Remotely

2025-06-12T13:16:33Z

Speroj: /* WebEx */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==View the Resources for Working Remotely Presentation==
The PowerPoint Slides for the 'Resources for Working Remotely' presentations offered by Information Technology are available [https://studentwpunj-my.sharepoint.com/:p:/g/personal/fanningb_wpunj_edu/EcZ_TIdWi5BKmwdoT4WyaGoB2mYAGKbu5RSUqvnZfk-niw here].

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.

===Microsoft Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

[https://www.microsoft.com/en-us/store/workshops-training-and-events/ For more training on Teams and other Microsoft products, click here .]

===Zoom===
[[Zoom]] is available to all university students, faculty and staff. The Zoom platform allows for video calls, screen sharing, and more.

For university-imaged computers, Zoom can be installed thru Software Center. For personal computers, the Zoom download is available through http://www.wpunj.edu/zoom. A Zoom mobile app is also available for download thru the Google Play and iTunes App stores.

===WebEx===
Cisco WebEx allows WP employees to make and receive calls from any device. The university's WebEx portal is available at http://www.wpunj.edu/webex. Additional information can be found on the [https://itwiki.wpunj.edu/index.php/Webex Webex wiki article].

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

===Best Practices for Secure Online Meetings===
As the University moves forward with online classes and meetings, we encourage you to be aware of the following best practices for maintaining safe and secure online sessions as you use Teams, WebEx, and other systems.
*'''Use Meeting Passwords.''' Password protections to join meetings are usually enabled by default. We recommend that individuals keep those protections in place to prevent uninvited users from joining meetings.
*'''Set your meeting options so that only the host can share their screen.''' This limits who can share content from their screens with the meeting. You can then give control selectively if necessary.
*'''Send meeting links directly to your invited attendees.''' And remind them not to share the links or passwords to online courses/meetings on social media.
*'''Use waiting rooms.''' This will allow you to verify and approve anyone attempting to gain access to the meeting.
*'''Lock meetings once everyone has joined.''' This will prevent unauthorized users from gaining entry while the call is in session.

===Additional Tips, Best Practices, and Etiquette for Online Meetings===
Visit our [[Online Collaboration Platforms]] article for more tips for holding or participating in online meetings.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''

===Microsoft VPN (MS VPN) for access to K and U drives===

'''<font color=Red>New for University Laptops!</font>'''

In our workshops, we requested that employees utilize the WebVPN for remote access to documents on the K: or U: drives.

We’re pleased to announce that a '''new VPN service, [[VPN_Remote_Access#Microsoft_VPN_.28MS_VPN.29_for_University_Imaged_Machines|Microsoft VPN]]''' (or MS VPN, for short,) is avalable for use on all '''university-image Windows 10 and Mac laptops'''. As these laptops gradually ‘check in’ for updates, the new [[VPN_Remote_Access#Microsoft_VPN_.28MS_VPN.29_for_University_Imaged_Machines|MS VPN]] will automatically appear as an option in your network connections.

Please Note: If you are currently using the ‘full’ Cisco AnyConnect VPN client to connect to the campus network, you may continue to do so.

===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network. If off-campus, a VPN connection will be required for the setup. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is required as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect client connection is required as well. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail on campus or remotely using a VPN connection.

'''''If you did not set up voicemail to email while on campus''', please submit a Helpdesk ticket and Technology Services will respond to assist with setup.''

'''Please see the [[Voicemail#Voicemail_Instructions|Phone and Voicemail System Instructions]] page for access your voicemail by phone.'''

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

===SPSS===
If you are utilizing SPSS on a university imaged laptop, it can be used at home without a constant VPN connection by checking out your software in advance. Please follow this article for assistance. [https://itwiki.wpunj.edu/index.php/SPSS#SPSS_Commuter_License_for_University_Imaged_Computer Checking out SPSS for home use.]

Online Collaboration Platforms

2025-06-12T13:15:19Z

Speroj: /* Comparing the Different Options */

==Platforms Currently Offered for Online Meetings==

{{#ev:youtube|Gn8vWdjZRAU|400|right}}
We currently have licenses with [[Zoom]], and [https://itwiki.wpunj.edu/index.php/Microsoft_Office_365#Microsoft_Teams Microsoft Teams].

You can download William Paterson virtual backgrounds at [https://www.wpunj.edu/university/virtual-backgrounds this link].

==Etiquette and Best Practices==
Here are some general guidelines when attending an online meeting.
===Tips for Meeting Attendees and Hosts===
#Make sure to mute your microphone when you are not speaking or presenting.
#Attendees are encouraged to turn their video on when attending meetings to help with overall engagement. If video is not possible, consider adding a professional picture.
#Avoid creating additional noise if your microphone is not muted.
#Consider using a virtual background if you want to limit distractions and add privacy.
#Try to get the camera at eye level if possible. Doing this helps create a more direct sense of engagement with other participants.
#You can make it easier to focus on your meeting if you turn off notifications. In Teams, if you set your availability to '''Do Not Disturb''', you will not get pop up notifications.
#Avoid Multi-tasking - You'll retain the discussion better and be more engaged if you refrain from replying to emails or text messaging during the meeting.
#If you are planning on sharing content during the meeting, make sure you have the documents or links ready to go before the meeting begins.

===Tips for Presenting===
#Have documents and other material opened and in the background before you start the meeting.
#Make sure the lighting is good and the angle of your webcam is at eye level.
#Looking directly at the camera will help create more engagement and active listening.
#If the platform is new to you, do a test call with a co-worker and test all the features you plan to use before the meeting.
#Share documents and agendas before the meeting.
#Have a co-host manage the Chat function to reduce distraction.
#When creating the meeting, be sure to select '''Mute on Entry.'''
#Consider '''locking''' the meeting when all attendees are present for added security.
#If you are presenting a Powerpoint, be sure to make it Full Screen.

===Tech Tips and Troubleshooting===
#Use a headset with a built in microphone.
#Install the full version for each platform. While you can join a meeting through your browser, it's a better experience if you have the full version installed on your computer. For University computers, please go to the [[Software Center]].
#If you are planning on sharing your screen with any of these platforms, install the full version to your computer.
#If the video is lagging or there are disruptions in audio, consider turning off your video and/or dialing in with your phone for audio.

==Best Practices for Secure Online Meetings==
As the University moves forward with online classes and meetings, we encourage you to be aware of the following best practices for maintaining safe and secure online sessions as you use Collaborate, Zoom, Teams, and other systems.

#Use Meeting Passwords. Password protections to join meetings are usually enabled by default. We recommend that individuals keep those protections in place to prevent uninvited users from joining meetings.
#Set your meeting options so that only the host can share their screen. This limits who can share content from their screens with the meeting. You can then give control selectively if necessary.
#Send meeting links directly to your invited attendees. And remind them not to share the links or passwords to online courses/meetings on social media.
#Use waiting rooms. This will allow you to verify and approve anyone attempting to gain access to the meeting.
#Lock meetings once everyone has joined. This will prevent unauthorized users from gaining entry while the call is in session.

==Responding to and Preventing Disruptive Behavior during your Meeting==

Be prepared for the possibility of Meeting Disruptions and take these steps to ensure a successful meeting or class.
===Prevent disruptions before your meeting starts by utilizing built in features===
#When creating a meeting, select '''Mute on Entry''' to avoid unwanted noise when guests arrive.
#When creating a Zoom meeting, allow ONLY WPU Accounts to join meetings. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration4.png | 750px]]</div>
#When the meeting starts, disable Screen Sharing if you do not want attendees to share their screen. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration3.png | 500px]]</div>
#Enable Waiting Room to avoid unwanted guests.
===Remove Disruptive Guests===
If someone is disrupting your meeting and/or doing inappropriate behavior, follow these steps.
#Immediately go to '''Participants''' and select '''Mute All.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration2.png | 500px]]</div>
#Find the Disruptive Guest in the Participants list and '''Remove User''' from the Meeting.
#If you are unable to remove the disruptive guest and you need to end your meeting, select '''End Meeting for All.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration1.png | 400px]]</div>
#Email your class and let them know how you would like to continue or if you are ending the class entirely for the day.
#If your Meeting or Class was disrupted by an outside guest or "Zoombomber," please enter a Help Desk ticket at wpunj.edu/help and we can go over some of the security features together if necessary.

===Disruptive Students===
The same rules as above apply to Students, however you will also need to include these steps.
#If possible, warn the student right away in a private message in the Chat Box.
#Remind all students about [https://www.wpunj.edu/student-conduct/student-handbook/the-student-code-of-conduct.html The Student Code of Conduct].
#Remove the disruptive student if necessary.
#Follow up with the rest of your class and let students express their reactions. Acknowledge what just happened and explain that you do not tolerate inappropriate behavior.
#Proceed with Disciplinary action if necessary. If you recorded the meeting, save it and inform your Department Chair about the incident.

==Comparing the Different Options==
'''Microsoft Teams'''
#Up to 250 attendees.
#More then just video conferencing.
#Keep one-on-one and group conversations organized in a threaded chat similar to text messaging. For group projects, a Teams chat might be more ideal then email chains.
#Collaborate more efficiently with editing documents at the same time.
#Schedule meetings in advance but you can also call one or more people right from your Teams chat to start an ad hoc meeting.
#To add a professional picture in Microsoft Teams, Open the App and look for the settings icon on the top right. From there, you can add a picture and this will apply to all Microsoft Apps. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices4.JPG | 300px]]</div>
#For Virtual Background requirements and steps, please see this [https://support.microsoft.com/en-us/office/change-your-background-for-a-teams-meeting-f77a2381-443a-499d-825e-509a140f4780 link].
#Live Closed Captioning is available on Teams. For steps on how to turn it on, please see this [https://support.microsoft.com/en-us/office/use-live-captions-in-a-teams-meeting-4be2d304-f675-4b57-8347-cbd000a21260 link].

'''Zoom'''
#Up to 300 attendees.
#Breakout Rooms are a great way break down your large meeting into smaller groups for a certain amount of time. See this [https://support.zoom.us/hc/en-us/articles/206476313 link] for more information.
#Create polls to keep attendees engaged.
#By default, any attendee can share their screen. You can disable this when you are creating the meeting. You can also disable this during the meeting by clicking the '''security''' button at the bottom of the screen and checking off the '''Allow participants to Share Screen.'''
#To add a professional picture in Zoom, log in at wpunj.edu/zoom and make changes there. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices1.JPG | 750px]]</div>
#For Virtual Background requirements and steps, please see this [https://support.zoom.us/hc/en-us/articles/360045819512-Using-Virtual-Background-in-a-Zoom-Room link].
#Closed Captioning is available on Zoom. You will need to designate someone to transcribe the meeting. See this [https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning link].

Online Collaboration Platforms

2025-06-12T13:15:07Z

Speroj: /* Best Practices for Secure Online Meetings */

==Platforms Currently Offered for Online Meetings==

{{#ev:youtube|Gn8vWdjZRAU|400|right}}
We currently have licenses with [[Zoom]], and [https://itwiki.wpunj.edu/index.php/Microsoft_Office_365#Microsoft_Teams Microsoft Teams].

You can download William Paterson virtual backgrounds at [https://www.wpunj.edu/university/virtual-backgrounds this link].

==Etiquette and Best Practices==
Here are some general guidelines when attending an online meeting.
===Tips for Meeting Attendees and Hosts===
#Make sure to mute your microphone when you are not speaking or presenting.
#Attendees are encouraged to turn their video on when attending meetings to help with overall engagement. If video is not possible, consider adding a professional picture.
#Avoid creating additional noise if your microphone is not muted.
#Consider using a virtual background if you want to limit distractions and add privacy.
#Try to get the camera at eye level if possible. Doing this helps create a more direct sense of engagement with other participants.
#You can make it easier to focus on your meeting if you turn off notifications. In Teams, if you set your availability to '''Do Not Disturb''', you will not get pop up notifications.
#Avoid Multi-tasking - You'll retain the discussion better and be more engaged if you refrain from replying to emails or text messaging during the meeting.
#If you are planning on sharing content during the meeting, make sure you have the documents or links ready to go before the meeting begins.

===Tips for Presenting===
#Have documents and other material opened and in the background before you start the meeting.
#Make sure the lighting is good and the angle of your webcam is at eye level.
#Looking directly at the camera will help create more engagement and active listening.
#If the platform is new to you, do a test call with a co-worker and test all the features you plan to use before the meeting.
#Share documents and agendas before the meeting.
#Have a co-host manage the Chat function to reduce distraction.
#When creating the meeting, be sure to select '''Mute on Entry.'''
#Consider '''locking''' the meeting when all attendees are present for added security.
#If you are presenting a Powerpoint, be sure to make it Full Screen.

===Tech Tips and Troubleshooting===
#Use a headset with a built in microphone.
#Install the full version for each platform. While you can join a meeting through your browser, it's a better experience if you have the full version installed on your computer. For University computers, please go to the [[Software Center]].
#If you are planning on sharing your screen with any of these platforms, install the full version to your computer.
#If the video is lagging or there are disruptions in audio, consider turning off your video and/or dialing in with your phone for audio.

==Best Practices for Secure Online Meetings==
As the University moves forward with online classes and meetings, we encourage you to be aware of the following best practices for maintaining safe and secure online sessions as you use Collaborate, Zoom, Teams, and other systems.

#Use Meeting Passwords. Password protections to join meetings are usually enabled by default. We recommend that individuals keep those protections in place to prevent uninvited users from joining meetings.
#Set your meeting options so that only the host can share their screen. This limits who can share content from their screens with the meeting. You can then give control selectively if necessary.
#Send meeting links directly to your invited attendees. And remind them not to share the links or passwords to online courses/meetings on social media.
#Use waiting rooms. This will allow you to verify and approve anyone attempting to gain access to the meeting.
#Lock meetings once everyone has joined. This will prevent unauthorized users from gaining entry while the call is in session.

==Responding to and Preventing Disruptive Behavior during your Meeting==

Be prepared for the possibility of Meeting Disruptions and take these steps to ensure a successful meeting or class.
===Prevent disruptions before your meeting starts by utilizing built in features===
#When creating a meeting, select '''Mute on Entry''' to avoid unwanted noise when guests arrive.
#When creating a Zoom meeting, allow ONLY WPU Accounts to join meetings. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration4.png | 750px]]</div>
#When the meeting starts, disable Screen Sharing if you do not want attendees to share their screen. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration3.png | 500px]]</div>
#Enable Waiting Room to avoid unwanted guests.
===Remove Disruptive Guests===
If someone is disrupting your meeting and/or doing inappropriate behavior, follow these steps.
#Immediately go to '''Participants''' and select '''Mute All.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration2.png | 500px]]</div>
#Find the Disruptive Guest in the Participants list and '''Remove User''' from the Meeting.
#If you are unable to remove the disruptive guest and you need to end your meeting, select '''End Meeting for All.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration1.png | 400px]]</div>
#Email your class and let them know how you would like to continue or if you are ending the class entirely for the day.
#If your Meeting or Class was disrupted by an outside guest or "Zoombomber," please enter a Help Desk ticket at wpunj.edu/help and we can go over some of the security features together if necessary.

===Disruptive Students===
The same rules as above apply to Students, however you will also need to include these steps.
#If possible, warn the student right away in a private message in the Chat Box.
#Remind all students about [https://www.wpunj.edu/student-conduct/student-handbook/the-student-code-of-conduct.html The Student Code of Conduct].
#Remove the disruptive student if necessary.
#Follow up with the rest of your class and let students express their reactions. Acknowledge what just happened and explain that you do not tolerate inappropriate behavior.
#Proceed with Disciplinary action if necessary. If you recorded the meeting, save it and inform your Department Chair about the incident.

==Comparing the Different Options==
'''Microsoft Teams'''
#Up to 250 attendees.
#More then just video conferencing.
#Keep one-on-one and group conversations organized in a threaded chat similar to text messaging. For group projects, a Teams chat might be more ideal then email chains.
#Collaborate more efficiently with editing documents at the same time.
#Schedule meetings in advance but you can also call one or more people right from your Teams chat to start an ad hoc meeting.
#To add a professional picture in Microsoft Teams, Open the App and look for the settings icon on the top right. From there, you can add a picture and this will apply to all Microsoft Apps. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices4.JPG | 300px]]</div>
#For Virtual Background requirements and steps, please see this [https://support.microsoft.com/en-us/office/change-your-background-for-a-teams-meeting-f77a2381-443a-499d-825e-509a140f4780 link].
#Live Closed Captioning is available on Teams. For steps on how to turn it on, please see this [https://support.microsoft.com/en-us/office/use-live-captions-in-a-teams-meeting-4be2d304-f675-4b57-8347-cbd000a21260 link].

'''Webex Events'''
#Up to 1000 attendees.
#Webex Events work well for larger audiences where most participants are there to see a presentation.
#Attendees can be kept anonymous.
#Threaded Q&A, prioritize Q&A, attention indicator, and instant feedback icons.
#Make certain attendees presenters and panelists.
#To add a professional picture in Webex, log in at wpunj.edu/webex. Select the settings icon on the top right and select '''My Profile.''' From there, you can add a picture. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices2.JPG | 750px]]</div>
#Closed Captioning is available on Webex. You will need to designate someone to transcribe the meeting. See this [https://help.webex.com/en-us/WBX47352/How-Do-I-Enable-Closed-Captions link].

'''Webex Meetings'''
#Up to 1000 attendees.
#Create polls to keep attendees engaged.
#To add a professional picture in Webex, log in at wpunj.edu/webex. Select the settings icon on the top right and select '''My Profile.''' From there, you can add a picture. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices2.JPG | 750px]]</div>
#Closed Captioning is available on Webex. You will need to designate someone to transcribe the meeting. See this [https://help.webex.com/en-us/WBX47352/How-Do-I-Enable-Closed-Captions link].

'''Zoom'''
#Up to 300 attendees.
#Breakout Rooms are a great way break down your large meeting into smaller groups for a certain amount of time. See this [https://support.zoom.us/hc/en-us/articles/206476313 link] for more information.
#Create polls to keep attendees engaged.
#By default, any attendee can share their screen. You can disable this when you are creating the meeting. You can also disable this during the meeting by clicking the '''security''' button at the bottom of the screen and checking off the '''Allow participants to Share Screen.'''
#To add a professional picture in Zoom, log in at wpunj.edu/zoom and make changes there. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices1.JPG | 750px]]</div>
#For Virtual Background requirements and steps, please see this [https://support.zoom.us/hc/en-us/articles/360045819512-Using-Virtual-Background-in-a-Zoom-Room link].
#Closed Captioning is available on Zoom. You will need to designate someone to transcribe the meeting. See this [https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning link].

Online Collaboration Platforms

2025-06-12T13:14:46Z

Speroj: /* Platforms Currently Offered for Online Meetings */

==Platforms Currently Offered for Online Meetings==

{{#ev:youtube|Gn8vWdjZRAU|400|right}}
We currently have licenses with [[Zoom]], and [https://itwiki.wpunj.edu/index.php/Microsoft_Office_365#Microsoft_Teams Microsoft Teams].

You can download William Paterson virtual backgrounds at [https://www.wpunj.edu/university/virtual-backgrounds this link].

==Etiquette and Best Practices==
Here are some general guidelines when attending an online meeting.
===Tips for Meeting Attendees and Hosts===
#Make sure to mute your microphone when you are not speaking or presenting.
#Attendees are encouraged to turn their video on when attending meetings to help with overall engagement. If video is not possible, consider adding a professional picture.
#Avoid creating additional noise if your microphone is not muted.
#Consider using a virtual background if you want to limit distractions and add privacy.
#Try to get the camera at eye level if possible. Doing this helps create a more direct sense of engagement with other participants.
#You can make it easier to focus on your meeting if you turn off notifications. In Teams, if you set your availability to '''Do Not Disturb''', you will not get pop up notifications.
#Avoid Multi-tasking - You'll retain the discussion better and be more engaged if you refrain from replying to emails or text messaging during the meeting.
#If you are planning on sharing content during the meeting, make sure you have the documents or links ready to go before the meeting begins.

===Tips for Presenting===
#Have documents and other material opened and in the background before you start the meeting.
#Make sure the lighting is good and the angle of your webcam is at eye level.
#Looking directly at the camera will help create more engagement and active listening.
#If the platform is new to you, do a test call with a co-worker and test all the features you plan to use before the meeting.
#Share documents and agendas before the meeting.
#Have a co-host manage the Chat function to reduce distraction.
#When creating the meeting, be sure to select '''Mute on Entry.'''
#Consider '''locking''' the meeting when all attendees are present for added security.
#If you are presenting a Powerpoint, be sure to make it Full Screen.

===Tech Tips and Troubleshooting===
#Use a headset with a built in microphone.
#Install the full version for each platform. While you can join a meeting through your browser, it's a better experience if you have the full version installed on your computer. For University computers, please go to the [[Software Center]].
#If you are planning on sharing your screen with any of these platforms, install the full version to your computer.
#If the video is lagging or there are disruptions in audio, consider turning off your video and/or dialing in with your phone for audio.

==Best Practices for Secure Online Meetings==
As the University moves forward with online classes and meetings, we encourage you to be aware of the following best practices for maintaining safe and secure online sessions as you use Collaborate, Zoom, Teams, WebEx, and other systems.

#Use Meeting Passwords. Password protections to join meetings are usually enabled by default. We recommend that individuals keep those protections in place to prevent uninvited users from joining meetings.
#Set your meeting options so that only the host can share their screen. This limits who can share content from their screens with the meeting. You can then give control selectively if necessary.
#Send meeting links directly to your invited attendees. And remind them not to share the links or passwords to online courses/meetings on social media.
#Use waiting rooms. This will allow you to verify and approve anyone attempting to gain access to the meeting.
#Lock meetings once everyone has joined. This will prevent unauthorized users from gaining entry while the call is in session.

==Responding to and Preventing Disruptive Behavior during your Meeting==

Be prepared for the possibility of Meeting Disruptions and take these steps to ensure a successful meeting or class.
===Prevent disruptions before your meeting starts by utilizing built in features===
#When creating a meeting, select '''Mute on Entry''' to avoid unwanted noise when guests arrive.
#When creating a Zoom meeting, allow ONLY WPU Accounts to join meetings. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration4.png | 750px]]</div>
#When the meeting starts, disable Screen Sharing if you do not want attendees to share their screen. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration3.png | 500px]]</div>
#Enable Waiting Room to avoid unwanted guests.
===Remove Disruptive Guests===
If someone is disrupting your meeting and/or doing inappropriate behavior, follow these steps.
#Immediately go to '''Participants''' and select '''Mute All.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration2.png | 500px]]</div>
#Find the Disruptive Guest in the Participants list and '''Remove User''' from the Meeting.
#If you are unable to remove the disruptive guest and you need to end your meeting, select '''End Meeting for All.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Collaboration1.png | 400px]]</div>
#Email your class and let them know how you would like to continue or if you are ending the class entirely for the day.
#If your Meeting or Class was disrupted by an outside guest or "Zoombomber," please enter a Help Desk ticket at wpunj.edu/help and we can go over some of the security features together if necessary.

===Disruptive Students===
The same rules as above apply to Students, however you will also need to include these steps.
#If possible, warn the student right away in a private message in the Chat Box.
#Remind all students about [https://www.wpunj.edu/student-conduct/student-handbook/the-student-code-of-conduct.html The Student Code of Conduct].
#Remove the disruptive student if necessary.
#Follow up with the rest of your class and let students express their reactions. Acknowledge what just happened and explain that you do not tolerate inappropriate behavior.
#Proceed with Disciplinary action if necessary. If you recorded the meeting, save it and inform your Department Chair about the incident.

==Comparing the Different Options==
'''Microsoft Teams'''
#Up to 250 attendees.
#More then just video conferencing.
#Keep one-on-one and group conversations organized in a threaded chat similar to text messaging. For group projects, a Teams chat might be more ideal then email chains.
#Collaborate more efficiently with editing documents at the same time.
#Schedule meetings in advance but you can also call one or more people right from your Teams chat to start an ad hoc meeting.
#To add a professional picture in Microsoft Teams, Open the App and look for the settings icon on the top right. From there, you can add a picture and this will apply to all Microsoft Apps. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices4.JPG | 300px]]</div>
#For Virtual Background requirements and steps, please see this [https://support.microsoft.com/en-us/office/change-your-background-for-a-teams-meeting-f77a2381-443a-499d-825e-509a140f4780 link].
#Live Closed Captioning is available on Teams. For steps on how to turn it on, please see this [https://support.microsoft.com/en-us/office/use-live-captions-in-a-teams-meeting-4be2d304-f675-4b57-8347-cbd000a21260 link].

'''Webex Events'''
#Up to 1000 attendees.
#Webex Events work well for larger audiences where most participants are there to see a presentation.
#Attendees can be kept anonymous.
#Threaded Q&A, prioritize Q&A, attention indicator, and instant feedback icons.
#Make certain attendees presenters and panelists.
#To add a professional picture in Webex, log in at wpunj.edu/webex. Select the settings icon on the top right and select '''My Profile.''' From there, you can add a picture. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices2.JPG | 750px]]</div>
#Closed Captioning is available on Webex. You will need to designate someone to transcribe the meeting. See this [https://help.webex.com/en-us/WBX47352/How-Do-I-Enable-Closed-Captions link].

'''Webex Meetings'''
#Up to 1000 attendees.
#Create polls to keep attendees engaged.
#To add a professional picture in Webex, log in at wpunj.edu/webex. Select the settings icon on the top right and select '''My Profile.''' From there, you can add a picture. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices2.JPG | 750px]]</div>
#Closed Captioning is available on Webex. You will need to designate someone to transcribe the meeting. See this [https://help.webex.com/en-us/WBX47352/How-Do-I-Enable-Closed-Captions link].

'''Zoom'''
#Up to 300 attendees.
#Breakout Rooms are a great way break down your large meeting into smaller groups for a certain amount of time. See this [https://support.zoom.us/hc/en-us/articles/206476313 link] for more information.
#Create polls to keep attendees engaged.
#By default, any attendee can share their screen. You can disable this when you are creating the meeting. You can also disable this during the meeting by clicking the '''security''' button at the bottom of the screen and checking off the '''Allow participants to Share Screen.'''
#To add a professional picture in Zoom, log in at wpunj.edu/zoom and make changes there. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:bestpractices1.JPG | 750px]]</div>
#For Virtual Background requirements and steps, please see this [https://support.zoom.us/hc/en-us/articles/360045819512-Using-Virtual-Background-in-a-Zoom-Room link].
#Closed Captioning is available on Zoom. You will need to designate someone to transcribe the meeting. See this [https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning link].

Phone and Voicemail System

2025-06-12T13:14:25Z

Speroj: /* Webex Mobile Apps */

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:13:47Z

Speroj: /* Changes to Webex - 2021 */

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store]. '''This is not to be confused with the Cisco Webex Meetings app that will be depreciated moving forward.'''

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store]. '''This is not to be confused with the Cisco Webex Meetings app that will be depreciated moving forward.'''

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:13:39Z

Speroj: /* What is Webex? */

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Changes to Webex - 2021 ==
'''Important information about changes to Webex at WPUNJ:'''

''A Unified WebEx App''<br>
By years end, the current WebEx Teams app and WebEx Meetings app will be fully replaced by a single app simply called WebEx.

For now, WebEx Meetings will stay in place and anyone with Web Teams should automatically be upgraded to WebEx.

''WebEx Calling in Trial''<br>
We are currently testing WebEx calling in limited trial testing. WebEx calling turns the WebEx application into a fully featured phone experience, using your WPU extension either on or off campus.

For specific information about the calling testing, or if you have questions and concerns, please contact the [https://help.wpunj.edu/ HelpDesk].

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store]. '''This is not to be confused with the Cisco Webex Meetings app that will be depreciated moving forward.'''

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store]. '''This is not to be confused with the Cisco Webex Meetings app that will be depreciated moving forward.'''

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:10:42Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make, receive, and schedule phone calls, video calls, and conferences from any device. Webex meetings are highly immersive, providing HD video, wireless content sharing and much more. Webex Meetings and Events can have up to 1000 participants. Webex meeting would be more collaborative whereas Webex events are more ideal for presentations and a larger audience.

== Changes to Webex - 2021 ==
'''Important information about changes to Webex at WPUNJ:'''

''A Unified WebEx App''<br>
By years end, the current WebEx Teams app and WebEx Meetings app will be fully replaced by a single app simply called WebEx.

For now, WebEx Meetings will stay in place and anyone with Web Teams should automatically be upgraded to WebEx.

''WebEx Calling in Trial''<br>
We are currently testing WebEx calling in limited trial testing. WebEx calling turns the WebEx application into a fully featured phone experience, using your WPU extension either on or off campus.

For specific information about the calling testing, or if you have questions and concerns, please contact the [https://help.wpunj.edu/ HelpDesk].

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store]. '''This is not to be confused with the Cisco Webex Meetings app that will be depreciated moving forward.'''

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store]. '''This is not to be confused with the Cisco Webex Meetings app that will be depreciated moving forward.'''

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Webex

2025-06-12T13:09:06Z

Speroj: /* Webex Mobile App */

Webex

2025-06-12T13:08:25Z

Speroj: /* Changes to Webex - 2021 */

Webex

2025-06-12T13:07:45Z

Speroj: /* Webex Meetings */

Webex

2025-06-12T13:07:06Z

Speroj: /* Webex Meetings */

<b><span style="color:#FF8C00">This article provides information on utilizing Webex. If you are looking for instructions for [[Phone and Voicemail System|Cisco Webex Calling App or information on utilizing a Cisco Phone, please see our new documentation.]]</span></b>

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make, receive, and schedule phone calls, video calls, and conferences from any device. Webex meetings are highly immersive, providing HD video, wireless content sharing and much more. Webex Meetings and Events can have up to 1000 participants. Webex meeting would be more collaborative whereas Webex events are more ideal for presentations and a larger audience.

== Changes to Webex - 2021 ==
'''Important information about changes to Webex at WPUNJ:'''

''A Unified WebEx App''<br>
By years end, the current WebEx Teams app and WebEx Meetings app will be fully replaced by a single app simply called WebEx.

For now, WebEx Meetings will stay in place and anyone with Web Teams should automatically be upgraded to WebEx.

''WebEx Calling in Trial''<br>
We are currently testing WebEx calling in limited trial testing. WebEx calling turns the WebEx application into a fully featured phone experience, using your WPU extension either on or off campus.

For specific information about the calling testing, or if you have questions and concerns, please contact the [https://help.wpunj.edu/ HelpDesk].

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

== Webex Meetings ==
'''The Cisco Webex Meetings application will no longer be used within the next year.''' The below information is legacy info relating to the use of the previous Webex Meetings app.

===Webex Meetings Application===

Additionally, Webex has the Outlook add-in available for download, from their website for other machines. [[www.wpunj.edu/webex]], you can find the Webex desktop application as well as the outlook add-in on the Downloads page.

#Open Outlook Desktop Client.
#You can utilize the Webex Add-in from the Home tab of Outlook within the Mail or Calendar sections of Outlook, or within scheduled or new appointments or meetings.
#From a new or existing appointment, select '''Add Webex Meeting''' and select '''Add Webex Meeting''' from the drop down
#Outlook will connect to Webex to generate a meeting invitation
#You will see text added to the meeting invite, but will not see the meeting information until the appointment is saved
#You can start your Webex from the '''Join meeting''' button in the meeting appointment a few minutes before your meeting is scheduled to begin.
<gallery mode="packed-hover">
File:Webex-extension-outlook1.png|Webex Add-in in Outlook Appointment
File:Webex-extension-outlook2.png|Webex meeting being generated
File:Webex-extension-outlook3.png|Webex information added to appointment
File:Webex-extension-outlook4.png|Webex Meeting information within the appointment
</gallery>

You can schedule and start meetings right from the Webex Application.
#Click '''Schedule''' and you can fill out the Outlook Meeting Invitation.
#Click '''Start''' to Start an upcoming meeting.
<gallery mode="packed-hover">
File:webex1-40.PNG|Webex Application
File:webex1-41.PNG|Webex Schedule Meeting
File:webex1-42.PNG|Webex Start Meeting
</gallery>

===Useful tools===
We recommend testing Webex meetings and events if you have never used it before. Please see this Webex Help Center. https://help.webex.com/en-us/
#By default, whoever creates the meeting is the Host. You can change role by right-clicking on the participant. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex17.png | 750px]]</div>
#Screen sharing can be done by clicking the share button. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex13.png | 750px]]</div>
#Record your meeting using the record button. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex14.png | 750px]]</div>
#Invite more attendees and other options by clicking the 3 vertical dots. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex16.png | 750px]]</div>
#Ensure participants are on mute as soon as they enter the meeting so that the main presenter can be uninterrupted upfront. If necessary, the user can unmute themselves at a later time or the meeting host can unmute them. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex38.PNG | 250px]]</div>
#Avoid unauthorized screen/application sharing by unchecking “Anyone can share”. If necessary, the host can designate specific users as presenters in the course of the meeting. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex42.PNG | 250px]]</div>
#Once all the participants are in the meeting, the host can lock the meeting. Anyone trying to join after the meeting room has been locked will be placed in the lobby and will require authorization to enter the meeting. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex39.PNG | 250px]]</div>
#To avoid users being distracted by other participants, pin the video of the presenter for everyone in the meeting.<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex40.PNG | 300px]]</div>
#In the event a participant is disruptive there are several actions the host can take. These are available by right clicking on the user in the participant panel. The key ones are Mute, Stop Video, and in extreme cases Expel the participant. If the room is locked, the user will not be able to return, unless authorized by the host.<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex41.PNG | 250px]]</div>

===Webex Meetings Mobile App===
You can download the Cisco Webex Meetings App on your Phone. Please note these screencaps are on an iPhone and will be slightly different for other phones and operating systems.
[[File:Webex20a.png|500px|right]]
#Search for '''WebEx''' in the App Store. 
#Select '''GET''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex19.png | 300px]]</div>
#Select '''GET''' again to download the app. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex20.png | 300px]]</div>
#Open App. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex23.PNG | 300px]]</div>
#Select '''I Accept''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex24.PNG | 300px]]</div>
#Select '''Sign in''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex25.PNG | 300px]]</div>
#Sign in with your '''full email address'''. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex26.PNG | 300px]]</div>
#Enter Site URL. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex27.PNG | 300px]]</div>
#Login with WPU Credentials. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex28.PNG | 300px]]</div>
#Authenticate with Duo. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex29.PNG | 300px]]</div>
#If you have a meeting already set, you can select '''Join.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex30.PNG | 300px]]</div>
#Select '''Join Meeting.''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex31.PNG | 300px]]</div>
#Enter Meeting Number which can be found in your email. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webex32.PNG | 300px]]</div>

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[category:Software Guides]]

== Cisco 8841 Office Phone Overview ==

[[File:Cisco 8841 Guide.pdf|thumb|Cisco 8841 Guide]]

[[File:Cisco 8841 Guide Page 1.jpg|thumb|Cisco 8841 Guide Page 1]]
[[File:Cisco 8841 Guide Page 2.jpg|thumb|Cisco 8841 Guide Page 2]]
[[File:Cisco 8841 Guide Page 3.jpg|thumb|Cisco 8841 Guide Page 3]]
[[File:Cisco 8841 Guide Page 4.jpg|thumb|Cisco 8841 Guide Page 4]]