William Paterson University - Information Technology's Wiki - User contributions [en]

Template:User Services Hours

2026-06-10T14:52:47Z

Speroj:

<br>'''Summer hours are in effect from May 18 - August 14.'''<br>
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday
* Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm for voicemail)
* Friday: Closed
* Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)



Regular Workday Schedule
* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Template:User Services Hours

2026-06-10T13:50:55Z

Speroj:

<br>'''Summer hours are in effect from May 18 - August 14.'''<br>
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday
* Monday–Thursday: 8:00AM-5:15PM (On-call support until 10pm)
* Friday: Closed
* Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)



Regular Workday Schedule
* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Microsoft Office 365

2026-06-02T16:12:56Z

Speroj: /* Microsoft Office Online */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, as of Summer 2024, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://outlook.office365.com/findtime/dashboard Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.

For more infomation on using Office Web Apps https://support.microsoft.com/en-us
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[https://www.microsoft.com/en-us/microsoft-365/business/how-to-use Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

Microsoft Office 365

2026-06-02T16:12:01Z

Speroj: /* References */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, as of Summer 2024, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://outlook.office365.com/findtime/dashboard Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[https://www.microsoft.com/en-us/microsoft-365/business/how-to-use Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

Microsoft Office 365

2026-05-21T18:24:17Z

Speroj: /* License and Terms */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, as of Summer 2024, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://outlook.office365.com/findtime/dashboard Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[http://office.microsoft.com/en-us/office365-suite-help/get-started-with-office-web-apps-in-office-365-HA102619009.aspx?CTT=1 Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

Template:User Services Hours

2026-05-18T11:46:36Z

Speroj:

<br>'''Summer hours are in effect from May 18 - August 14.'''<br>
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday
* Monday–Thursday: 8:00AM-10:00PM
* Friday: Closed
* Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)



Regular Workday Schedule
* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Template:User Services Hours

2026-05-18T11:46:20Z

Speroj:

'''Summer hours are in effect from May 18 - August 14.'''<br>
Our regular workday schedule will be in effect during the week of May 25, June 15 and June 29 for holiday weeks. The University is closed Monday May 25, Friday June 19 and Friday July 3.

Summer/Extended Workday
* Monday–Thursday: 8:00AM-10:00PM
* Friday: Closed
* Saturday/Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)



Regular Workday Schedule
* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)

Template:User Services Hours

2026-05-18T11:45:55Z

Speroj:

Microsoft Office 365

2026-05-13T17:51:16Z

Speroj: /* Microsoft Office 365 Web Applications */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://outlook.office365.com/findtime/dashboard Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[http://office.microsoft.com/en-us/office365-suite-help/get-started-with-office-web-apps-in-office-365-HA102619009.aspx?CTT=1 Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

Microsoft Office 365

2026-05-13T17:50:52Z

Speroj: /* Sign out from Skype/Teams */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University
*Sites

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://outlook.office365.com/findtime/dashboard Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[http://office.microsoft.com/en-us/office365-suite-help/get-started-with-office-web-apps-in-office-365-HA102619009.aspx?CTT=1 Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

Microsoft Office 365

2026-05-01T13:23:14Z

Speroj: /* Scheduling Poll */

Microsoft Office 365 is a subscription-based online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform. This service provides cloud storage and collaboration for both students and faculty members through their University accounts. Some of the features included in Office 365 are Outlook, Newsfeed, OneDrive for Business, Sites and access to the Microsoft Office Web Apps. Both students and faculty member sign into Office 365 through the following site: [http://www.wpunj.edu/365 www.wpunj.edu/365].

{{#ev:youtube|CwF76LORBSI|400|right}}

==Microsoft Office 365 Web Applications==

WPUNJ accounts in Office 365 offer access to the following features:

*Outlook
*Calendar
*People
*Newsfeed
*OneDrive for Business @ William Paterson University
*Sites

===Microsoft Office Mobile Applications===
Student accounts licensed through WPU provide student users with full editing and document creation abilities in any of the [https://products.office.com/en-us/mobile/office Microsoft Mobile Apps]. Current applications include:

*Microsoft Outlook
*Microsoft Word
*Microsoft PowerPoint
*Microsoft Excel
*Microsoft OneNote

These [https://products.office.com/en-us/mobile/office applications] are available for free download through your mobile App Store (Apple or GooglePlay store). Once launched, login to the app with your WPU student credentials to connect it to your Microsoft 365 account.

===Troubleshooting===

If you are having difficulty logging into your email after following these steps:
# Click the following link to access your email: [http://www.wpunj.edu/365 www.wpunj.edu/365]
# Login with your full email address, username@student.wpunj.edu, and the same password as WP Connect
Please clear your cache and cookies on the browser you are using to access your email. Here are three short ‘how to’ videos with step by step instructions:

* [http://www.youtube.com/watch?v=F3x5MrsSYQ8 Google Chrome]
* [http://www.youtube.com/watch?v=QezlAFIo1zg Mozilla Firefox]
* [http://www.youtube.com/watch?v=XURIEAzo9_A Internet Explorer]
* [http://www.youtube.com/watch?v=wIKW44231F0 Safari]

After deleting your cache on the appropriate browser, please attempt logging into your email once again. If you are still experiencing issues, please contact the [https://www.wpunj.edu/helpdesk Help Desk].

===License and Terms===

Students will have access to Office 365 while enrolled. After a student has left the university the Office 365 license will be disabled. Our student license also includes access to Microsoft Office software that can be downloaded on personal devices as well as access to mobile applications.

Due to a change in Microsoft licensing, current university employees in full time or project/part-time roles will maintain their existing access. However, adjunct faculty, emeritus faculty, and limited populations of non-FT employees will no longer have access to install and use the Microsoft Office software on non-university computers. They will continue to have access to the Microsoft tools available through www.wpunj.edu/365, including Outlook email and the web-based Office programs.

Please note - for all employees and students, Microsoft will also begin enforcing a total storage limit (100GB between email and cloud-based storage, aka OneDrive) for individual accounts. We do not envision that this limit will impact most individuals, and Microsoft will send advance notifications to any individuals approaching that threshold.

===Sign out from Skype/Teams===

1) Click your username in the top right corner

[[File:Skype_Signout1.png]]

2) Click on Available and select “Sign out of IM”

[[File:Skype Signout2.png|250px]]

[[File:Skype Signout3.png|250px]]

==Outlook==
This portion of the Office 365 article will cover the basics of using mail, calendar, and contacts in Office 365.

====Mail====

[[File:Mail.png|850px]]

1.Create a new message by clicking '''+ new mail'''.

2.'''Folders.''' The folder list includes the folders in your mailbox and Favorites. It may include other folders, such as archive folders. You can collapse this pane by clicking the folder icon at the top. You can expand and collapse folders in this view by clicking the triangle icons next to the folder names.

3.'''Search window'''. Type what you want to search for here, such as the name of a person you want to find messages from, or text that you want to search for to find a particular message.

4.'''List of messages in the current folder.''' Each entry in the list view has additional information, such as how many messages there are in a conversation and how many are unread, or if there is an attachment, flag, or category associated with any messages in the conversation. A conversation can have one or more messages. When a conversation is selected, you can delete it, add a flag, or add a category by clicking the icons. At the top of the list view are filters that you can click to quickly find messages that are unread, that include your name in the To or the Cc line, or that have been flagged. In addition to the filters, you’ll see the name of the folder you’re viewing and the view that you’ve selected.

5.'''The reading pane''' is where the conversation that you’ve selected is displayed. You can respond to any message in the conversation by clicking the links at the top of the message.

'''For Mobile configuration settings'''

Check our [[IOS Email Settings|Apple / IOS Email Settings Page]] and [[Android Email Settings|Android Email Settings page]]

=====FindTime=====
FindTime is now Scheduling Poll!

=====Scheduling Poll=====
Microsoft's FindTime is now called Scheduling Poll. This tool eliminates the need for Doodle polls or email exchanges to schedule meetings. Scheduling Poll integrates with Outlook and shows what days and times work the best for you and the attendees using free/busy data in our calendars.

[[File:Findtime2.png|700px|frameless|Scheduling Poll]]

Create a "[https://outlook.office365.com/findtime/dashboard Microsoft Scheduling Poll]" or find out more about "[https://support.microsoft.com/en-us/office/create-a-scheduling-poll-34176e59-c87a-4a19-85a4-bb35050ace02 Creating a Scheduling Poll]"!

====Calendar====

[[File:Calendar.png |850px]]

1.Create a new event by clicking '''+ new event'''. An event can be an appointment, a meeting, or an all-day event.

2.Use the calendars to navigate from one date to another. Shading will show you what week you’re currently viewing, and darker shading marks the current date. You can use the calendar icon at the top to collapse or expand this side of the calendar view.

3.You can view more than one calendar at a time. This section lets you add other people’s calendars and select which to display.

4.This is another area that you can use to navigate from one day to another. Click any of the dates to jump to that date. Or click the arrows on either end to see the dates before or after what’s displayed.

5.The main window, where calendars will be displayed.

6.Select the view you want, and share or print your calendar.

====People====

[[File:People.png |850px]]

1.Create a new contact by clicking new contact.

2.All the places you can find contact information.

3.'''Search.''' Type a person’s name here to search for them in your contacts and in your organization’s directory.

4.List of all contacts in the current folder.

5.The contact card for the selected person.

6.Actions you can take directly from the contact card. Click the icons to send a message, start a chat session, or create a meeting request.

==OneDrive for Business==
[[File:Eds1skydrive.png|800px|thumb|right|OneDrive for Business home page.]]

OneDrive for Business is cloud storage provided by Microsoft intended for storing and organizing work/educational related documents. OneDrive for Business, managed by Information Technology, offers the capability of file storing and sharing. OneDrive for Business is different from the Microsoft hosted OneDrive, which is intended for personal storage separate from William Paterson University. OneDrive for Business is also different from your Sites, which is intended for storing team or project-related documents. Documents stored through OneDrive for Business are only accessible when using your University credentials.

On a University managed computer with Office 365, OneDrive is configured to synchronize the following folders (Libraries):
* Documents
* Desktop
On a Windows Device, the Pictures folder is also synchronized.
Additional folders (Libraries) may be added in the future.

'''OneDrive help and learning documentation is also available at https://support.microsoft.com/en-us/onedrive'''

===Managing Storage===
You can free up space on your computer by utilizing "Files On-Demand" which stores the contents of your files in the cloud until you need to view/edit them. For more information about Files on Demand, click [https://support.microsoft.com/en-au/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e here].
===Storage Capacity===
OneDrive for Business for William Paterson is currently allocating 1 TB of space for document cloud storage.

===Uploading and Creating Documents===
To upload an exiting document to OneDrive for Business, click on the '''+ new document''' link.

[[File:Webapps.png|450px]]

In the following window, you will have the option to either create a new document using [[Microsoft_Office_365#Microsoft_Office_Web_Apps| Office Web Apps]] or upload an existing document from your computer. Alternatively, you may also drag existing documents onto the OneDrive for Business page when it is open in your browser.

===Sharing===
All files stored in OneDrive for Business are private initially – only you can see them – unless you decide to share them. You can easily make a file available to everyone in your organization (William Paterson University) by placing it in the '''Shared with Everyone''' folder or you can share files with specified account holders for collaborative projects. Currently, the University does not allow you to share files with external users.

There are two ways to share documents 1) by copying and pasting a link to the document or 2) sending a sharing email through OneDrive for Business.

====Sharing a Document via Link====
To send a link to a co-worker or peer, navigate to the document you would like to share and click on the three dots located next to the document. A menu will appear showing you a few options for your document. Click on share and a new box should appear. There will be a button that says "Copy" that will copy the link to your keyboard. Once the link has been copied you can paste it in a message or email in order to share it with someone.

====Sharing a Document via Email====
To send an email with a link to the document you would like to share, navigate to the document and click the three dots located next to the document title. Click on the SHARE link listed at the bottom of the preview window. After clicking the SHARE link, an email options window will open. Type the names of the people you would like to share the document with and type a message then press "Send".

[[File:SharingEmail1.png|650px]]

In this window, you can select the level of permission the person you are sharing with has (Can Edit or Can View) and choose to include a personal message with your email. Be sure to make sure the "Send and email invitation" option is checked in order for a notification email to be sent to the person you are sharing with.

===Shared with Me===
You can view documents that have been shared with you by other people by navigating to the "Shared with Me" link located in the left column under the profile picture. Please note that documents that are recently shared with you might not show up instantly.

[[File:Sharedwithme.PNG |350px]]

===Syncing with OneDrive for Business Desktop Application===
Syncing your OneDrive for Business with the OneDrive for Business Desktop Application allows you to access your cloud based documents directly from your desktop. Having your document available on your computer allows you to open and save your documents directly from the file structure on your desktop without having to log into the Microsoft Online webpage. Syncing with OneDrive for Business is only available to users with Office 2013 or the standalone OneDrive for Business Application.

To sync your OneDrive library directly to your desktop:
{{#ev:youtube|74pJngXLHJI|600|left|Syncing OneDrive for Business Desktop Application}}<br>
<br clear=all>
* Log into your OneDrive at [http://www.wpunj.edu/365 www.wpunj.edu/365] from the computer you wish to SYNC with your online library.
* Navigate to the SYNC link located in the upper right-hand corner of the window, underneath your user name.
[[File:Sync.PNG |300px]]
* When the Sync window appears, click SYNC NOW
[[File:Sync2.PNG |300px]]
* You will be prompted to login with your credentials. Be sure to enter your ''WPU email address and password''. This is the email associated with your Office 365 Account. Logging in with other Microsoft accounts (Live ID, MSN,Hotmail etc.) will NOT enable the SYNC from your WPU hosted OneDrive for Business. '''NOTE:''' If you are prompted to select between using a Microsoft Account or an Organization Account, please select '''Organizational Account'''.
[[File:Sync3.PNG |300px]][[File:Sync4.PNG |300px]]
* A confirmation window will open asking you to initiate the Sync. In this box, you also have the option to change the location of the library on your machine.
[[File:Sync5.PNG |300px]]
* Once the sync completes, you will be able to access your OneDrive for Business documents directly from the OneDrive for Business folder located under you Favorites. A green check mark indicates this document has successfully synced with the cloud.
[[File:Sync6.PNG |300px]]
*If you are using Office 2013, you will also be able to save directly to your OneDrive for Business from inside an open Office 2013 Application. You will notice that after the SYNC completes, the following option will be available in your Save and Save As tab in the Office applications:
[[File:SaveAsOneDrive.PNG |300px]]

==SharePoint==
SharePoint is a web-based collaborative platform that integrates natively with Microsoft Office. It's similar to OneDrive but meant more for department use rather then individual use. Visit our [[SharePoint|SharePoint Wiki]] for more information on ways to collaborate.

'''Take a look at the [https://support.microsoft.com/en-us/sharepoint Microsoft Help Site] for SharePoint learning resources as well.'''

==Microsoft Office Online==
Office Online is a browser based editing suite that lets you create, edit and share your Excel, Word, PowerPoint and OneNote files from any web browser. Office Online is an integral part of OneDrive for Business and provides basic Office editing features through an entirely online interface.
====Open an Existing Document with Office Online====
To open a document that currently exists in your OneDrive for Business, navigate to the document and click on the title. The document will open in a preview window where you will see the EDIT DOCUMENT link in the menu bar.

[[File:Webapppreview.png|550px]]

Click on the "Edit in Word Online" link in the drop down.
The document will open in the Web Application in your browser tab.

[[File:Wordwebapp.png|550px]]

'''Please Note''': The ability to open and edit documents in fully functional Office Applications through OneDrive for Business is currently only available for users with Office 2013.

==Sites==
[[File:SharePoint-2013.png | 350px| thumb |right]]
Office 365 SharePoint Sites are designed to help organize documents in a central location for multiple people and groups to work on. They can be customized in a multitude of ways including appearance, functionality and user permissions.

Currently, site creation is managed by Information Technology. To inquire about creating a site, please submit a [[Web_Help_Desk | Web HelpDesk]] ticket.
<br>

==Newsfeed==
The Newsfeed encompasses the social component of Office 365. Use the Newsfeed to follow people, documents, and tags to keep informed about activities and updates. On the main page of the Newsfeed, you primarily see posts created by people you’re following, and posts pertaining to other content you are following, such as tags and documents. In addition to the “Following” view, you might occasionally be interested in browsing the “Everyone” view, the organization-wide newsfeed.

==Microsoft Teams==
{{#ev:youtube|tmx47KYiCnk|500|right}}
{{#ev:youtube|BH6bSIwR0-4|500|right}}

Microsoft Teams is available for download on University PCs in the [[University_Software|Software Center]] as well as thru the Mac [[Mac_OS_Managed_Software_Center|Managed Software Center]]. You can also use the web-based version of teams at http://teams.microsoft.com as well as the Microsoft Teams mobile apps (available for download in the Apple and Google Play app stores.) Chat, share, meet thru Teams using your WPUNJ account.

===Creating/Using an official 'Team'===
'''''Please Note: access to create a 'Team' is currently available to all employees. See the links below for an introduction to creating official Teams. If you need to use teams for ad-hoc communication, we recommend use of the Chat feature that's found on the left side navigation bar'''''

See [https://support.office.com/article/video-welcome-to-microsoft-teams-b98d533f-118e-4bae-bf44-3df2470c2b12?wt.mc_id=otc_microsoft_teams| Microsoft's Welcome video for a brief overview] of the Teams application or their [https://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf|Quick Start guide for how to navigate Teams].

Also see [https://support.microsoft.com/en-us/office/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67| Microsoft's article on choosing a team type] for additional information on the different types of teams and their related features.

More information can be found on the [https://support.office.com/en-us/teams Microsoft Teams Page] as well as at the Microsoft Teams Demp site at https://teamsdemo.office.com.



===Using the Teams 'Chat' feature ===
* Start a chat from the Chat button.
* Search for others on the top bar
* Add addition people to the conversation with the person+ icon in the upper right corner of the window.
* Start an audio, video chat or share your screen from the blue buttons on the upper right corner.
* Schedule a Meeting from the Calendar button
[[File:Teams-Chat.jpg|800px]]

====Start a Chat====
[[File:Teams-StartChat.jpg|400px]]

Group Chat<br>
[[File:Teams-GroupChat.jpg|400px]]

====Make a Video or Audio Call====
[[File:Teams-MakeCalls.jpg|400px]]

====Share your Screen====
[[File:Teams-ShareScreen.jpg]]

====Enable Live Captioning (for your view)====
In the meeting
#Click on the 'three dots' icon on the Meeting control bar.
#Click on 'Turn on Live Captions' to enable captioning in your meeting view.
#This setting turns on captions for the device being used, not for all attendees.

====Share a File====
[[File:Teams-ShareFile.jpg|400px]]

===Scheduling Meetings with Teams===

====Scheduling Meetings within the Teams App====
To Schedule a Meeting within Teams, select the Calendar on the left sidebar.

[[File:Teams-Meeting1.jpg|400px]]

Select '''+New Meeting''' on the upper right hand corner of teams. This will allow you to create a calendar invite and provide a Teams meeting link

[[File:Teams-Meeting2.jpg|400px]]

If you’d like to schedule a meeting with members of an already created chat you can click on the icon denoted below. From here you will be prompted to fill the same information as shown above. Please note, anyone listed as participants of a meeting will recieve an invitation link automatically once the meeting is scheduled.

[[File:TeamsTextBox.png|430px]]

====Schedule a meeting from Office 365====
#'''From your [https://outlook.office.com/calendar/ Calendar in Office 365]''', select '''New Event''' in the upper left hand corner, or select a time on your calendar.
#Select "More options" from the lower right hand corner of the new event window <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation0.png | 300px]]</div>
#To designate a Teams meeting, select '''Add online meeting''' and select '''Teams meeting''' <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-365MeetingCreation1.png | 300px]]</div>
#Once you have saved the event, you will see the meeting link in your calendar event. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-365MeetingCreation2.png | 300px]]</div>

====Schedule a meeting from Outlook on a Windows PC====
#'''From the Windows desktop Outlook client''' create a '''New Appointment''' or '''New Meeting''' and select '''Teams Meeting''' to create the meeting event.<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Teams-OutlookMeetingCreation1.png | 300px]]</div>
#The '''Teams Meeting''' event information with automatically populate in your Meeting invitation. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:Teams-OutlookMeetingCreation2.png | 300px]]</div>

====Managing a Meeting in Teams====

Within your meeting invitation, in the Calendar application, you can manage the meeting options using the '''Meeting options'''

[[File:Teams-Manage1.jpg|400px]]

From the Meeting options you can select options for the lobby, as well as pre-select other Presenters for the meeting, or allow all attendees to share their screen etc.

[[File:Teams-Manage2.jpg|400px]][[File:Teams-Manage2b.jpg|400px]]

If you have selected specific presenters, or want to add a presenter '''while in a meeting''', select the specific participant who you want to escalate permissions.
You can also use the 'Pin' option to make your Teams view focus on one particular participant's video.
Visit [https://support.office.com/en-us/article/Adjust-your-view-in-a-Teams-meeting-9825091c-0e7d-4c2b-95f5-eba644f19175 | Adjust Your View In a Teams Meeting] for more information.

[[File:Teams-Manage3.jpg|400px]]

==Downloading Office on a Student's Personal Machine==
With your WPU Student Account Credentials, you are able to install Office on up to 5 computers, 5 phones, and 5 tablets for free.

To download Office 365 with your WPU account through WPConnect:
#Log into WPConnect and locate the "WPUNJ Apps" icon on the top right.
#Click MS Office to install Office onto your personal computer.
[[File:MSOffice.PNG |700px]]

To download Office 365 with your WPU account through Office 365 Website:
#Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]
#Click "Install Office" on the top right and follow download prompts.
[[File:MSOffice1.PNG |1000px]]
#If installing this on a Mac, the provided applications are slightly different the the PC offerings.
[[File:office365_download_4.PNG |400px]]

==References==
For more detailed information about Microsoft Office 365, please visit the following Microsoft pages:
*[https://support.office.com/en-us/article/HA103267190 Outlook 365]
*[http://office.microsoft.com/en-us/sharepoint-server-help/what-is-skydrive-pro-HA102822076.aspx?CTT=1 What is OneDrive for Business?]
*[http://office.microsoft.com/en-us/office365-suite-help/get-started-with-office-web-apps-in-office-365-HA102619009.aspx?CTT=1 Get Started with Office Web Apps in 365]
*[https://support.microsoft.com/en-us/office/bookings-with-me-setup-and-sharing-ad2e28c4-4abd-45c7-9439-27a789d254a2 Bookings with Me (not available on all WPUNJ accounts)]

[[Category:Email]]
[[category:Software Guides]]
[[category:Help Desk]]

Modern Authentication

2026-05-01T13:12:58Z

Speroj:

The following email was sent to specific WPUNJ accounts that need to update their mail client authentication method.

<span style="color: #FF0000;">You are receiving this email because your WPUNJ account has been identified as using a older method of access, known as Basic Authentication, to access your account within the last 30 days. '''In order to continue to access your WP email on your device(s,) the settings on your devices will need to be updated.''' </span>

Please review the information below (also available on our ITwiki at https://itwiki.wpunj.edu/index.php/Modern_Authentication.) You can contact the Information Technology Help Desk at [[www.wpunj.edu/helpdesk]] or 973-720-4357 if you have questions or need additional assistance. If you would like to schedule an appointment for a member of the IT Helpdesk to assist you, ''[https://outlook.office365.com/owa/calendar/ITHelpdesk@student.wpunj.edu/bookings/ please visit our bookings site to schedule a Teams Meeting]. ''

==What is Basic Authentication and why does this need to be updated? ==
Basic Authentication is an older way of logging in to Microsoft accounts, and it is no longer secure enough for today's security standards. It has been replaced by Modern Authentication, which provides improved account security. This change is needed because '''Microsoft will be disabling the ability to use Basic Authentication this fall''' and will only allow account access through Modern Authentication.
Modern Authentication is the login method which allows for the use of multifactor authentication, and WPUNJ accounts allow for this added protection using Duo Multifactor Authentication.
For more information on Duo Multifactor Authentication, please view a [https://www.youtube.com/watch?v=5n0R28VHE6A&t=1s quick video about using Duo] as well as our [https://itwiki.wpunj.edu/index.php/Multifactor_Authentication ITwiki article].

==Why should I enroll in Duo now? ==
While Microsoft is disabling Basic Authentication this fall, enrollment in '''Duo Multifactor Authentication''' will also be required for all WPUNJ accounts this coming Fall semester.
Due to Microsoft's fall deadline for disabling Basic Authentication, we are contacting you to inform you that you will need to recreate the connection to your WPUNJ email account on any device that is not currently set to use modern authentication. If you do not recreate the connection, your device will no longer be able to connect to your email account when Microsoft disables Basic Authentication. Since enrolling in Duo may require you to remove and re-add your account, '''to avoid having to remove and re-add your account multiple times, we encourage you to enroll in Duo today.'''

==How do I make the switch?==
We suggest that you first enroll in Duo, through the Duo enrollment page in WPconnect, and then reconnect your email account on your mobile device or other mail client.
#Download Duo Mobile App
##[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 iOS]
##[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Android]
#Enroll in Duo on WPconnect: https://wpconnect.wpunj.edu/duo/defaultStu.cfm
#Complete the Duo enrollment and activate your Duo Mobile App
#Remove your WPUNJ email from your mobile device (or other mail client you are using)
#Re-add your email using the Outlook App (or iOS mail client)
##[https://apps.apple.com/us/app/microsoft-outlook/id951937596 iOS Outlook App download]
##[https://itwiki.wpunj.edu/index.php/IOS_Email_Settings iOS Mail instructions]
##[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US&gl=US Android Outlook App download]

==More information and special cases ==
===Android users===
Please remove your email account from the native mail application. '''The android native mail application does not support Modern Authentication''', you will need to use the [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US&gl=US Outlook app.] Additional information can be found on the ITwiki at [[Android Email Settings]].

===iOS users===
You can utilize both the native mail application (iOS 11+) or the [https://apps.apple.com/us/app/microsoft-outlook/id951937596 Outlook mobile app]. Additional information can be found on the ITwiki at [[IOS Email Settings]].

===PC or Mac users with older Outlook and Mac Mail applications: ===
You will need to update Outlook and reconnect to your account. Outlook 2016 and Office 365 are supported, as well as mac0S 10.14 or newer.

==Need help? Have questions? ==
You can contact the Information Technology Help Desk at [www.wpunj.edu/helpdesk] or 973-720-4357 if you have questions or need additional assistance. If you would like to schedule an appointment for a member of the IT Helpdesk to help you, ''[https://outlook.office365.com/owa/calendar/ITHelpdesk@student.wpunj.edu/bookings/ please visit our bookings site to schedule a Teams Meeting.]''

Multifactor Authentication

2026-01-30T14:34:20Z

Speroj: /* Email on Smartphones */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|500px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|500px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|500px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|500px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4-2.png|550px]]

If you generate a temporary bypass code you can also enter it here

[[File:DuoLoginWPconnect4.png|500px]]

==Account Disabled==
'''Please note that your account will be disabled after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account re-enabled.

[[File:DuoLoginWPconnect5.png|300px]]

==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.



[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T14:21:55Z

Speroj: /* Account Lockout */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
<---File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png-->
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the WP Connect Porat, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

Duo will use your most recent choice automatically. In this case the most recent was a push to a specific device. If you are using a different device to log in click on "Other Options"

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

[[File:DuoLoginWPconnect2.png|300px]]
<br>'''Note: There is an option on the login screen to remember your device by using the "This is my device" option if you do not want to be prompted everytime you log in to WPconnect. If you are logging in on a share device press "No others will be using this device" to keep your account secure'''</br>
[[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Disabled==
'''Please note that your account will be disabled after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account re-enabled.

[[File:DuoLoginWPconnect5.png|300px]]

==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoLoginWPconnect5.png

2026-01-30T14:01:39Z

Speroj: Speroj uploaded a new version of File:DuoLoginWPconnect5.png

Multifactor Authentication

2026-01-30T13:40:12Z

Speroj: /* Reactivating the Duo App */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoManagementWPconnect3a.png

2026-01-30T13:39:49Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect3a.png

File:DuoManagementWPconnect1.png

2026-01-30T13:38:12Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect1.png

Multifactor Authentication

2026-01-30T13:34:24Z

Speroj: /* Manage Devices */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|500px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoManagementWPconnect2.png

2026-01-30T13:33:52Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect2.png

Multifactor Authentication

2026-01-30T13:33:37Z

Speroj: /* Manage Devices */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T13:31:48Z

Speroj: /* Manage Devices */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove a old devices.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-30T13:29:59Z

Speroj: /* Reactivating the Duo App */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can change the description of you device using '''Edit''' or reactivate your mobile app using '''I have a new phone'''.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

File:DuoManagementWPconnect1.png

2026-01-30T13:27:14Z

Speroj: Speroj uploaded a new version of File:DuoManagementWPconnect1.png

Multifactor Authentication

2026-01-23T18:39:50Z

Speroj: /* Duo Device Management Portal on WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different from those below, but the same process remains. For step by step instructions during this transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-23T18:35:55Z

Speroj: /* Duo Device Management Portal on WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different then below, but the same process remains. For step by step instructions during the transition to the Universal Prompt, please visit https://guide.duo.com/universal-prompt#add-or-manage-devices

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Multifactor Authentication

2026-01-23T18:35:30Z

Speroj: /* Duo Device Management Portal on WPconnect */

[[File:duobanner.png|right]]

==Frequently Asked Questions==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a push notification or 6-digit code from the duo mobile app, faculty and staff can also receive a call or text.) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is required for William Paterson University faculty, staff and students for WPconnect, email, VPN Access, and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account. We are now encouraging students to enroll as well, and to utilize the Duo Mobile App.

'''<big>What is Duo Multifactor Authentication?</big>'''

[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate faculty and staff via phone call or text message passcodes.

'''<big>Why is William Paterson requiring multifactor authentication?</big>'''

Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===='''<big>How does Multifactor Authentication work?</big>'''====

[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app (a phone call, or a text message for faulty and staff) in order to complete the login.

===='''<big>What Multifactor Authentication methods can I utilize?</big>'''====
{{#ev:youtube|5n0R28VHE6A|500|right}}
'''Faculty and Staff''' can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

'''Students''' can choose to receive a '''Push notification''' or to generate a '''Passcode''' on your iOS or Android device using the Duo Mobile Application.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Faculty and Staff          
! style="text-align:left;"|Students
|-
|Duo App Push Verification
|
|
[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Duo App to Generate Authentication Code
|
|[[File:Duo check.png]]
|[[File:Duo check.png]]
|
|-
|Text Message
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|-
|Phone Call
|
|[[File:Duo check.png]]
|[[File:Duo x.png]]
|
|}

'''<big>What services require Multifactor Authentication?'''</big>

WPconnect, Office365, Email, and other WP online services require you to use Multifactor Authentication once enrolled. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]]. (Students can remember their device for 24 hours)

'''<big>How do I register my phone number?'''</big>

Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s systems for faculty and staff. Students will be asked for their phone number upon enrollment in Multifactor Authentication. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

'''<big>How do I download and associate the Duo App to my account?'''</big>

Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===='''<big>What happens if I get a new smartphone?'''</big>====

Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device. Students can utilize duo push or passcode on their previous device to authenticate to the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] or create a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]'''.

'''<big>What happens if I don't have access to my primary device or I forget or lose my mobile phone?'''</big>

Information Technology suggests having several devices or phone numbers on your Duo settings, you should review and update them as needed. Additionally, you can request a '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|one-time bypass code]]''' thru the [https://wpconnect.wpunj.edu/mypwd/ '''Forgot Account/Password or Need Login Help?'''] button at the WPconnect login page. (The Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity) if needed, call our Helpdesk at 973-720-4357 for assistance.)

'''<big>What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone?'''</big>

You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

'''<big>What issues should I know about before I enroll?'''</big>

If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need delete the account and re-add it. Please see the [https://itwikipub20.unv.campus.wpunj.edu/index.php/Multifactor_Authentication#Email_and_Multifactor_Authentication Email and Multifactor Authentication] section with more information.

'''<big>Regarding privacy, what information does Duo collect?'''</big>

Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]

====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Mobile Application but you are not receiving a notification to your phone, please make sure you have Enabled Notifications for Duo through your phone settings.

* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

If you have changed mobile devices, you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. '''[[Multifactor_Authentication#Reactivating the Duo App using a One-Time Temporary Passcode|If you do not have a secondary device]]''', you can utilize our [https://wpconnect.wpunj.edu/misc/pwd_reset/ "I Don't Have My Duo Device"] app found in the [https://wpconnect.wpunj.edu/mypwd/ "Forgot Account/Password or Need Login Help?"] button on WPconnect's login page. (Faculty and Staff can receive a passcode by text message or authenticate by phone call as well.)

===Duo Multifactor for Landline and other Mobile Devices for Employees===

If an employee is unable to utilize the Mobile App, they will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}
[[File:Duo1.S.PNG|right|200px]]

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

If you get a new phone, please see our Frequently Asked Questions [[Multifactor_Authentication#What_happens_if_I_get_a_new_smartphone.3F|here]].

The Duo screens for the Universal Prompt will look different then below, but the same process remains. For step by step instructions during the transition to the Universal Prompt, please visit [[https://guide.duo.com/universal-prompt#add-or-manage-devices]]

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts. If you recently got a new phone, please see our Frequently Asked Questions to re-activate [https://itwiki.wpunj.edu/index.php?title=Multifactor_Authentication&action=submit#What_happens_if_I_don.27t_have_access_to_my_primary_device_or_I_forget_or_lose_my_mobile_phone.3F here].

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactivate your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Reactivating the Duo App using a One-Time Temporary Passcode===
Reactivating your Duo App will follow the above instructions, however if you do not have your previous device, or if the App has stopped working, you will need to request a Duo Temporary Passcode from the [https://wpconnect.wpunj.edu/mypwd/ Login Assistance page] (This is the "Forgot Account/Password or Need Login Help? button on the WPconnect login page) and login to the [https://wpconnect.wpunj.edu/duo_device_management.cfm Duo Device Management] page directly.

[[File:Duo1.1.JPG|400px]][[File:Duo1.2.JPG|600px]]

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. (Landline is only available on employee accounts) Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|KZ0092PvW5c|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page or select an account
#Your most recent device will automatically be sent a push; otherwise select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}



[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]

Clear Browser Cache

2026-01-14T13:50:20Z

Speroj:

Please click on the appropriate web browser you are using. Then follow the instructions to clear your cache.

* [https://www.youtube.com/watch?v=M52Nd5lHUxY Google Chrome] - Video
* [https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en&oco=0 Google Chrome (Android, iPhone, iPad)] - Article
* [https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox Mozilla Firefox] - Article
* [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.pearson.com%2Fgetsupport%2Fs%2Farticle%2FInternet-Explorer-Delete-Cached-Files-and-Cookies%3Fp%3Dbrowser-usecases%2Fbrowser-settings-delete-cached-files-and-cookies-ie&data=01%7C01%7C%7C3acbdcfe95c74bca539e08d7e546e183%7C74540637643546cc87a46d38efb78538%7C0&sdata=Ed%2F7PLC6jcuAqNQ0fWds6sK%2BD7mNM6ZQpqWjCJ67l%2FE%3D&reserved=0 Internet Explorer]
* [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge] - Article
* [https://support.apple.com/en-us/HT201265 Safari] - Article

[[Category:Software Guides]]
[[Category:Help Desk]]

SPSS

2026-01-12T19:17:32Z

Speroj: /* SPSS for Home Use on a Mac: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 31 for macOS requires:

macOS Sonoma 14.0 or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click ISSCAS0_1.0_Other_Operating_Sy.pkg to run installer.
#When the installer has completed SPSS 31 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:59Z

Speroj: /* SPSS for Home Use on a Mac: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 31 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 31 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:42Z

Speroj: /* SPSS for Home Use on a Mac: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 31 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 30 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:34Z

Speroj: /* SPSS for Home Use On Windows: */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 31 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 30 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 30 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

SPSS

2026-01-12T15:10:27Z

Speroj: /* Download SPSS to Personal Machine */

[[image:SPSS_26.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.

If using a university owned machine, SPSS is available through the [[Software Center]] or [[macOS Managed Software Center|Managed Software Center]].

===Download SPSS to Personal Machine===

'''Uninstall any older versions of SPSS you have on your computer before installing latest version.'''

Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect.
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 31' (or the highest release listed) section and download the install file for your platform. (Windows 64-bit or macOS.)

===SPSS for Home Use On Windows:===
# '''Uninstall''' any older versions of SPSS you have on your computer before installing latest version.
# Install SPSS 30 by double-clicking the install file and following the on-screen prompts.
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.1.PNG | 500px]]</div>
#Click '''Next''' through steps.
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:spss2.3.PNG | 500px]]</div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Hit '''next''' to complete install.

===SPSS for Home Use on a Mac:===
Please note that SPSS 30 for macOS requires:

macOS Catalina (10.5) or higher.<br>
#Download pkg from WPConnect.
#Navigate to Downloads folder.
#Double-click SPSSSC_30.0.0.0_Mac_OS.pkg to run installer.
#When the installer has completed SPSS 30 can be found in Launchpad. Reboot recommended.
#Open SPSS
#Click '''Launch License Wizard''' when prompted. <div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac1.png|500px|]] </div>
#Click '''Authorized user license'''<div class="toccolours mw-collapsible innercollapse" style="width:500px"> [[File:SPSS Mac2.png|500px]] </div>
#Find activation key which can be found in the My Home Use Software section of WPConnect and enter code.
#Click '''Next''' through steps.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus and without a VPN connection, there is an option to use the Commuter License. This needs to be initially set up while on campus or connected to VPN. The commuter license can have a maximum duration of up to 30 days.

# Go to '''File''' - '''Manage License''' towards the bottom of the menu <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 300px]]</div>
#Select '''Launch Commuter Utility Tool''' <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
#Chage '''Duration (Days)''' to the appropriate time frame (30 days max). Select '''Check Out'''. You can now use SPSS without being connected to the campus network. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again.

Classroom Technology Support

2025-08-14T19:28:43Z

Speroj: /* Types of rooms we manage */

== Introduction ==

Wecome to the Classroom Technology Support Page of the IT WIKI.<BR>
[[File:CTS.jpg]]

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.<BR>

== Types of rooms we manage ==

<P align="left" FONT size="2" face="Arial" color="#000000">

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible. <BR> The three most common standard room types are as follows:<BR><BR>

<FONT size="4">Standard Classrooms:</FONT> These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)<BR>
{{#ev:youtube|s_v3yF-cgq0}}

<FONT size="4">Seminar Rooms:</FONT> These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall.
To reserve microphones, use the Technical Services Window Patron Portal here: [https://webcheckout.wpunj.edu/sso/patron#!/ The TSW Web Checkout Portal]<BR>
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.<BR><BR>

<FONT size="4">Lecture Halls / Auditoriums:</FONT> These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms: {{#ev:youtube|cMMVCYEuvug}}
<BR>
In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.<BR><BR>

== CTS Managed Locations ==

<b>Atrium<BR>
Rooms:</b> 114, 123A&B, 125, 144(Auditorium)
<b>Ben Shahn<BR>
Rooms:</b> 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225
<b>College Hall <BR>
Room: </b>202(Board Rm)
<b>Grant Hall <BR>
Rooms:</b> 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
<b>Conference:</b> 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328
<b>Hamilton Hall<BR>
Rooms:</b> 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303
<b>Hunziker Hall<BR>
Rooms:</b> 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
<b>Conference:</b> 107, 206, 210b
<b>Library<BR>
Rooms:</b> 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)
<b>High Mountain East<BR>
Room:</b> 06
<b>Power Arts<BR>
Rooms:</b> 109, 122
<b>Raubinger<BR>
Rooms:</b> 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316
<b>Science East <BR>
Rooms:</b> 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
<b> BYOD Labs:</b> 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025
<b>Science West <BR>
Rooms:</b> 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
<b>BYOD Labs:</b> 108, 112, 123, 204, 208, 209, 303, 309
<b>Shea <BR>
Rooms:</b> 101(Custom), 103
<b>Skyline <BR>
Room:</b> 211
<b>University Hall
Rooms:</b> 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
<b>Conference:</b> 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358
<b>1600 Valley Road<BR>
Rooms:</b> 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109
<b>1800 Valley Road
Rooms:</b> 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254
<b>Wightman Gym<BR>
Rooms:</b> 110A, 202, 203<BR>

== Solutions to the most common problems ==

<P align="left" FONT size="2" face="Arial" color="#000000"><BR>

<FONT size="4"><b>Video Issues:</b></FONT> If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following: <BR><BR>

1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.

[[File:Windows-P.png|thumb|left]]

<BR>
<FONT size="1">This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. </FONT>

<BR><BR><BR><BR><BR><BR>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Classroom Technology Support

2025-08-14T19:28:21Z

Speroj: /* Types of rooms we manage */

== Introduction ==

Wecome to the Classroom Technology Support Page of the IT WIKI.<BR>
[[File:CTS.jpg]]

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.<BR>

== Types of rooms we manage ==

<P align="left" FONT size="2" face="Arial" color="#000000">

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible. <BR> The three most common standard room types are as follows:<BR><BR>

<FONT size="4">Standard Classrooms:</FONT> These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)<BR><BR>
{{#ev:youtube|s_v3yF-cgq0}}

<FONT size="4">Seminar Rooms:</FONT> These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall.
To reserve microphones, use the Technical Services Window Patron Portal here: [https://webcheckout.wpunj.edu/sso/patron#!/ The TSW Web Checkout Portal]<BR>
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.<BR><BR>

<FONT size="4">Lecture Halls / Auditoriums:</FONT> These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms: {{#ev:youtube|cMMVCYEuvug}}
<BR>
In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.<BR><BR>

== CTS Managed Locations ==

<b>Atrium<BR>
Rooms:</b> 114, 123A&B, 125, 144(Auditorium)
<b>Ben Shahn<BR>
Rooms:</b> 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225
<b>College Hall <BR>
Room: </b>202(Board Rm)
<b>Grant Hall <BR>
Rooms:</b> 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
<b>Conference:</b> 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328
<b>Hamilton Hall<BR>
Rooms:</b> 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303
<b>Hunziker Hall<BR>
Rooms:</b> 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
<b>Conference:</b> 107, 206, 210b
<b>Library<BR>
Rooms:</b> 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)
<b>High Mountain East<BR>
Room:</b> 06
<b>Power Arts<BR>
Rooms:</b> 109, 122
<b>Raubinger<BR>
Rooms:</b> 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316
<b>Science East <BR>
Rooms:</b> 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
<b> BYOD Labs:</b> 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025
<b>Science West <BR>
Rooms:</b> 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
<b>BYOD Labs:</b> 108, 112, 123, 204, 208, 209, 303, 309
<b>Shea <BR>
Rooms:</b> 101(Custom), 103
<b>Skyline <BR>
Room:</b> 211
<b>University Hall
Rooms:</b> 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
<b>Conference:</b> 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358
<b>1600 Valley Road<BR>
Rooms:</b> 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109
<b>1800 Valley Road
Rooms:</b> 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254
<b>Wightman Gym<BR>
Rooms:</b> 110A, 202, 203<BR>

== Solutions to the most common problems ==

<P align="left" FONT size="2" face="Arial" color="#000000"><BR>

<FONT size="4"><b>Video Issues:</b></FONT> If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following: <BR><BR>

1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.

[[File:Windows-P.png|thumb|left]]

<BR>
<FONT size="1">This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. </FONT>

<BR><BR><BR><BR><BR><BR>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Classroom Technology Support

2025-08-14T19:27:48Z

Speroj: /* Types of rooms we manage */

== Introduction ==

Wecome to the Classroom Technology Support Page of the IT WIKI.<BR>
[[File:CTS.jpg]]

Classroom Technology Support was created to support mediated rooms across the campus. CTS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]
Here you will find documentation and instruction for the various mediated rooms across the campus.

If you experience problems with the technology in a mediated room, please call (973)720-4357 and press "1". We have the ability to monitor the room remotely and troubleshoot with you right over the phone to get you back on track as quickly as possible. If you are unable or decide not to call right away, please still report the problem by entering a helpdesk ticket when you are able at [http://www.wpunj.edu/help www.wpunj.edu/help] so we can verify and fix the issue for the next user.<BR>

== Types of rooms we manage ==

<P align="left" FONT size="2" face="Arial" color="#000000">

While specialized rooms for specific circumstances do exist on campus, we try to standardize rooms whenever possible in order to help users be comfortable using any room on campus as well as making campuswide support as efficient as possible. <BR> The three most common standard room types are as follows:<BR><BR>

<FONT size="4">Standard Classrooms:</FONT> These rooms are equipped with a ceiling mounted projector or wall mounted monitor, program audio speakers, a built-in Windows PC or iMac, and a cable that can be connected to a laptop or other device with an HDMI output. These rooms are medium size and as such, should not generally require speech reinforcement. (Microphones)<BR><BR>

{{#ev:youtube|s_v3yF-cgq0}}

<FONT size="4">Seminar Rooms:</FONT> These rooms are identical to standard classrooms but add a wireless microphone reciever that can be used with a microphone checked out from the Technical Services window in Hamilton hall.
To reserve microphones, use the Technical Services Window Patron Portal here: [https://webcheckout.wpunj.edu/sso/patron#!/ The TSW Web Checkout Portal]<BR>
If you have questions about borrowing microphones or other equipment, you can call TSW at (973)720-2613.<BR><BR>

<FONT size="4">Lecture Halls / Auditoriums:</FONT> These rooms have the same technology as standard classrooms with the addition of a wired microphone at the podium and two recievers that can be used with wireless microphones that must be checked out from the Technical Services window in Hamilton hall.

Here is an instructional video demonstrating how to use the AV functions of these rooms: {{#ev:youtube|cMMVCYEuvug}}
<BR>
In addition to these room types we also provide support to BYOD labs in the science building, conference rooms, and board rooms across campus. Please report any problems in these rooms to the helpdesk at www.wpunj.edu/help.<BR><BR>

== CTS Managed Locations ==

<b>Atrium<BR>
Rooms:</b> 114, 123A&B, 125, 144(Auditorium)
<b>Ben Shahn<BR>
Rooms:</b> 20(Lect Hall), 105, 137, 146, 201, 204, 205, 206(Non-std), 213, 215, 222, 225
<b>College Hall <BR>
Room: </b>202(Board Rm)
<b>Grant Hall <BR>
Rooms:</b> 129, 137, 215, 220, 221, 222, 223(SEM), 229, 230, 231, 232, 235, 236(Lect Hall)
<b>Conference:</b> 135b, 135c, 219b, 226a, 226b, 233b, 311, 313, 328
<b>Hamilton Hall<BR>
Rooms:</b> 122(Martini-Lect Hall), 140(Film Screening), 141, 142, 143, 145, 146, 301, 303
<b>Hunziker Hall<BR>
Rooms:</b> 101, 102, 103, 119, 120, 201, 202, 203, 207(Sem), 208(Sem), 211(Sem), 212, 213(Sem)
<b>Conference:</b> 107, 206, 210b
<b>Library<BR>
Rooms:</b> 01, 114(CurMats), 124(Auditorium), 146, 213(Paterson Rm)
<b>High Mountain East<BR>
Room:</b> 06
<b>Power Arts<BR>
Rooms:</b> 109, 122
<b>Raubinger<BR>
Rooms:</b> 01(Lect Hall), 101(Lect Hall), 201, 202, 203, 209, 210, 212, 213, 214, 301, 302, 303, 311, 312, 313, 314, 315, 316
<b>Science East <BR>
Rooms:</b> 1014.1015, 1017, 1018, 1020, 2030, 2047, 2063(Lect Hall), 2064(Lect Hall), 3002, 3024, 3026, 3027, 3028, 3037, 3054d, 3054f, 3054g, 4001, 4007, 4009, 4018, 4021, 4023, 4026, 5000, 5001, 5003, 5019, 5020, 5035, 5036, 5040, 5041
<b> BYOD Labs:</b> 2010, 2013, 3008, 3009, 3013, 3015, 3018, 4003, 4005, 4006, 4011, 4012, 4020, 4025
<b>Science West <BR>
Rooms:</b> 109, 201(Lect Hall), 219, 220, 221, 301(Lect Hall), 311, 323
<b>BYOD Labs:</b> 108, 112, 123, 204, 208, 209, 303, 309
<b>Shea <BR>
Rooms:</b> 101(Custom), 103
<b>Skyline <BR>
Room:</b> 211
<b>University Hall
Rooms:</b> 113, 114, 115(ALC), 116, 117, 118, 120(Sem), 121(Sem), 126, 127, 128(ALC), 203, 204(Sem), 205(Sem), 312, 313
<b>Conference:</b> 45, 60, 122, 123, 124, 125, 206, 207, 219, 224, 226, 227, 234, 238, 245, 247, 306, 307, 357, 358
<b>1600 Valley Road<BR>
Rooms:</b> 1001, 1002, 1003, 1004, 1007, 1008, 1012(Auditorium), 1016, 1017, 1020, 1021, 1022, 1023, 1024, 2001(Lect Hall), 2002, 2003, 2004, 2005, 2006, 2007, 2008(Lect Hall), 2009(Lect Hall), 2012(Lect Hall), 2013, 2014(GBFI), 2016, 2018, 2020, 2021(Lect Hall), 2022(Lect Hall), 3015, 3017, 3019, 3024, 3065, 3074, 3076, 4018, 4022, 4039, 4059, 4070, 4088, 4091, 4109
<b>1800 Valley Road
Rooms:</b> 151, 152, 153, 154, 155, 156, 157, 221(Dual Proj), 227 ,231, 233, 234, 237, 251, 252, 253, 254
<b>Wightman Gym<BR>
Rooms:</b> 110A, 202, 203<BR>

== Solutions to the most common problems ==

<P align="left" FONT size="2" face="Arial" color="#000000"><BR>

<FONT size="4"><b>Video Issues:</b></FONT> If the PC shows on the desktop monitor but not on the projection screen (or wall monitor) or vice versa, you can fix it by doing the following: <BR><BR>

1. Press and hold the windows key and then press "P" <BR>
2. Select DUPLICATE from the menu that appears.

[[File:Windows-P.png|thumb|left]]

<BR>
<FONT size="1">This same procedure works if you see a windows logo but not icons or your mouse pointer on one of the screens . (This is extended desktop mode)
Please note if using powerpoint, it has additional extended display settings that you may need to change. </FONT>

<BR><BR><BR><BR><BR><BR>
<FONT size="4"><b>Audio Issues:</b></FONT> If the audio level is low from the built in PC or a laptop, volume can be adjusted from multiple locations. If you are viewing a video from your browser (you tube, etc) the viewer usually has its own volume controls separate from the PC's master volume and the projection system master volume. If you hear audio from the PC itself and not from the speakers in the room it is likely that the PC settings are incorrect. Please call (973) 720-2308 immediately for assistance.

Main Page

2025-08-11T15:57:38Z

Speroj:

__NOTOC__ 
<templatestyles src="Template:Main_page/styles.css" />

<div id="mp-topbanner" style="clear:both; position:relative;>
<div text-align:center;"><h3>'''Welcome to the ITwiki'''<br>[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</h3></div></div>

<div id="Main2" class="mainpage_row">
<div id="Win11" class="mainpage_box">
<h3 style="color:#DF7401">New Features & Changes with [[Windows 11]]!</h3>
See what's new and updated with Microsoft's latest version of Windows.
</div>
<div id="Duo_Enrollment" class="mainpage_box">
<h3 style="color:#DF7401">Protect your WP account with Duo [[Multifactor Authentication]]!</h3>
[[Multifactor Authentication]] is required for employee accounts, and strongly encouraged for all students.</h3>
</div><div id="About" class="mainpage_box">
<h3 style="color:#DF7401">About</h3>
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance? [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]</div>
</div>

<div id="Main" class="mainpage_row">
<div id="Working_From_Home" class="mainpage_box"><h3 style="color:#DF7401">IT Resources for Students/Faculty/Staff</h3>
Looking for an overview of [[IT Resources]] or [[Resources for Working Remotely]]? We put together an [[IT Resources]] and a '''summary of technology resources available for students, faculty, and staff''' as they continue their education and/or work remotely. '''Find more information at [[Remote Technology Resources]]'''.

For employees looking for an overview of available resources for remote work, visit [[Resources for Working Remotely]] to learn about tools that can help you accomplish your work from home, in addition to the [[IT Resources]] list.

If looking for access to U and K drive, please review the above articles, specifically [[Resources_for_Working_Remotely#VPN_Required_Services|Resources for Working Remotely]].

Need software on a University imaged laptop? When connected via [[Resources_for_Working_Remotely#VPN_Required_Services|VPN]] you can get software from either the [[University_Software|Windows Software Center]] or the [[Mac_OS_Managed_Software_Center|Mac Managed Software Center]].
</div>
</div>

<div id="Services" class="mainpage_row">
<div class="mainpage_box">
<h3>Services</h3>

<div id="Services_Sections" class="mainpage_row">
<div class="mainpage_box">
<h3>User Services</h3>
* [http://www.wpunj.edu/it/policies/ IT Policies]
* [[Resources for Working Remotely]]
* [[IT Resources]]
* [https://wpunj.edu/it/user-services/student-laptop-requirements.html Student Laptop Recommendations]
* [[:Category:Email|WPUNJ Account and Email Information]]
** [[Email Account Types]]
** [[Microsoft Office 365]]
** [[Online Archive|Email - Online Archive for Employee Accounts]]
** [[Multifactor Authentication]]
*** [[Duo Universal Prompt|Universal Prompt]]
** [[Passwords]]
** [[Affirmed_(Preferred)_Name#Places_Where_Affirmed.2FPreferred_First_Name_is_Displayed|Preferred Name Information]]
**[[Web Help Desk|Web Help Desk - How to create a ticket]]
* [[Emergency Notifications]]
* [[Phone and Voicemail System|Phone and Voicemail System Instructions]]
** [[Voicemail|Avaya Voicemail]]
* [[Announcements - Campus wide]]
* [[Clear_Browser_Cache | Clearing Your Browser Cache]]
* [[:Category:Mobile|Mobile]]
** [[Mobile Apps]]
* [[Special:AllPages|All Articles]]
</div>

<div class="mainpage_box">
<h3>Campus Computer Resources</h3>
* [[Computer Availability|Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road]]
* [[University_Software|Software Center]]
* [[Mac OS Managed Software Center]]
* [[:Category:Software_Guides|Software Guides]]
* [[Windows 11]]
* [[:Category:Apple|Apple Mac/iOS Articles]]
* [[Online Collaboration Platforms]]
** [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
** [[Webex|Webex all in one app]]
** [[Cisco WebEx Roomkits|Webex Roomkits]]
** [[Zoom]]
* [[Bitlocker]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]]
* Campus Printing Resources
** [[Printing|Printing to Pharos Uniprint Student Printers]]
** [[WebCRD|Print Shop and WebCRD]]
** [[Xerox]]
</div>

<div class="mainpage_box">
<h3>Classroom Technology Support and Lending Services</h3>
* [[:Category:IRT Media Services|Classroom Technology Support and Lending Services]]
** [[Classroom Technology Support]]
** [[3D Printing]]
** [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
** [[Active Learning Classrooms]]
** [[Solstice|Solstice Pods]]
** [[:Category:Streaming Media|Streaming Media]]
** [[:Category:Video Conferencing Services|Video Conferencing Services]]
*[[Qualtrics]]
*[[Wacom]]

</div><br>
<div class="mainpage_box">
<h3>Broadcast, Production & Support</h3>
* [[YuJa]] (Replaced Illumira/NJVid)
* [[Event Video Recording]]
* [[Search Committee Interviews]]

</div>

<div class="mainpage_box">
<h3>Center for Teaching with Technology</h3>
* Center for Teaching with Technology
** [[Blackboard]]
** [[Blackboard Ultra]]
** [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
** [[:Category:Blackboard - Students|Blackboard - Students]]
** [[Bb Mobile Learn|Bb Mobile Learn]]
** [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
** [[New Faculty Technology Orientation]]
** [[Respondus|Respondus Lockdown Browser and Monitor]]
* [[Course Evaluations]]
** [[Course Evaluations Open and Close Instructions]]

</div>

<div class="mainpage_box">
<h3>Enterprise Network & Systems Services</h3>
* [[:Category:Network Services|Network Services]]
** [[Wireless|Wi-Fi]]
** [[Getting Started: Wired|Wired]]
** [[Sponsored Guests|Sponsored Guests, Guest Wireless]]
** [[Eduroam]]
** [[Game Consoles and Other Devices]]
** [[Resnet]]
** [[VPN Remote Access]]

</div>

<div class="mainpage_box">
<h3>Enterprise Information Services</h3>
* [[:Category:DotCMS|DotCMS]]
* [[WP Connect]]
* [[Banner Faculty & Advisor Class List]]
* [[Faculty Load Module]]
* [[25Live]]
</div></div>

</div></div>

<br clear=all>
<div id="mainpage_standard_footer" class="mainpage_row">
<div class="mainpage_box">
<h3 style="color:#DF7401">Hours of Operation</h3>
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling our Helpdesk 973-720-4357.
{{User Services Hours}}</div>
<div class="mainpage_box"><h3 style="color:#DF7401">Support Locations</h3>
In-person Helpdesk Technology Support is located in the following locations:
* Cheng Library Instruction & Research Technology Suite

* 1600 Valley Road Room G061
</div>
<div class="mainpage_box">
<h3 style="color:#DF7401">Feedback</h3>
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].</div></div>

Help Desk

2025-08-06T15:03:01Z

Speroj:

#REDIRECT [[Main Page]]

== Contacting the Help Desk==

You may contact Information Technology by submitting a ticket through the Help Desk website at [http://wpunj.edu/help wpunj.edu/help]. Log in using your WPU credentials.

For more information on how to enter a ticekt, please visit [[Web Help Desk]]

You can also reach the Help Desk by calling us at 973-720-4357.
{{User Services Hours}}</div>

==In-person Help Desk Technology Support==

For in-person assistance, our stations can be found at the following locations:

Cheng Library Instruction & Research Technology Suite<br>
1600 Valley Road Room G061<br>

Cisco WebEx Room Kits

2025-06-25T17:28:07Z

Speroj: /* Campus Locations */

Cisco WebEx Room Kits are teleconferencing devices that connect to a standard television or monitor. The room kit contains a high resolution camera, speakers and microphone. Connected to each room kit is a Cisco Touch 10 controller which provides a user interface for operating the room kit. {{#ev:youtube|NjeZkucTXhU|600|right}}

[[File:Webexroomkit2.png|thumb|right|webex room kit]]
[[File:Touch10.png|thumb|right|touch 10 control panel]]

==Campus Locations==
Cisco WebEx Room Kits are currently setup in the following locations on campus:

'''Atrium'''
* Rm 127

'''College Hall'''
* Rm 145
* Rm 202 (Board Room)
* Rm 204
* Rm 212

'''Cheng Library'''
* Rm 226

'''Morrison Hall'''
* Admissions Conference Room
* Registrars Conference Room

'''Raubinger Hall'''
* Rm 106

'''Shea Center'''
* Rm 150
* Rm 151

'''1800 Valley Road'''

* Rm 212
* Rm 222
* Rm 224
* Rm 247

==Hosting a Zoom Meeting on Cisco Webex Room Kit Devices==
You are able to host Zoom Meetings using our Cisco Webex Room Kits. Please see our full Zoom wiki [[Zoom|here]].
===How to schedule the meeting:===
#On either the Outlook client or Office 365 go to Calendar -> Schedule a new meeting.
#Click on '''Add a Zoom meeting'''
{| style="text-align: center;"
|'''Office 365''' <p>[[File:webexkit1.jpg|600px]]</p>
|           
|'''Outlook Desktop Client''' <p>[[File:webexkit2.jpg|600px]]</p>
|           
|}

====The first time scheduling a Zoom meeting, you may be asked to sign into your Zoom account.====
#Enter your full e-mail address: username@wpunj.edu
#There is no need to enter a password.
#Click on '''Sign in with SSO''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit3.jpg | 750px]]</div>
#Enter '''wpunj''' in the domain box. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit4.jpg | 750px]]</div>
#Follow the University Single Sign On. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit5.jpg | 750px]]</div>
#Under '''Location''' select the room you would like to use - ex: VY Boardroom.
#In the '''To''' field (or '''Invite Attendees''' for Office 365) add the users you would like to invite.
#Click '''Send''' in the Outlook app or '''Save''' in Office 365.
{| style="text-align: center;"
|'''Office 365 location selection''' <p>[[File:Webexkit6.jpg|600px]]</p>
|           
|'''Outlook Desktop Client location selection''' <p>[[File:webexkit7.jpg|600px]]</p>
|           
|}

===How to start the meeting in the room===
#On the room control panel on the podium, select '''WebEx''' to turn on the display screen and control the table microphones.
#5 minutes prior to the scheduled meeting time, a green '''Join''' meeting button will appear on the Webex touch panel with the meeting info. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webexkit8.jpg | 500px]]</div>
#You will be prompted to enter the '''Meeting ID''' (found in the invitation sent out)<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit9.jpg | 500px]]</div>
#You will then be prompted to enter the '''Host Key''' (it never changes and is found on your Zoom user page profile ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit10.jpg | 500px]]</div>

===As participants enter the meeting, you will be notified on the screen. To admit participants:===
#Press '''1''' on the Touch10 keypad – this will bring up a menu. ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit11.jpg | 500px]]</div>
#Press '''6''' on the Touch10 keypad to show participants. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit12.jpg | 500px]]</div>
#Press '''0''' on the Touch10 keypad to admit all participants in the waiting room. When done, press '''*''' (asterisk) on the keypad to close list, then '''*''' again to exit menu.

Printing

2025-06-17T17:06:40Z

Speroj: /* Notes and Pricing */

{| id="mp-topbanner" style="width:100%; background:#F9EDBE; margin:1.2em 0 6px 0; border:1px solid #ddd;"
| style="width:61%; color:#000;" |

{| style="width:280px; border:none; background:none;"
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |
<div style="top:+0.2em; font-size:100%;">'''Access [http://www.wpunj.edu/webprint My Print Center] to configure print options, upload, and release your prints.'''</div>
|}
|}

[[file:PharosSystems.png|right|250px]]

==About Uniprint==
{{#ev:youtube|HdUVA6ZCYbI|500|right|Using Uniprint}}
Information Technology and the Cheng Library have worked together to unify printing resources in an effort to create a greener, more environmentally friendly campus, reduce printing costs, all while allowing students the flexibility to print from anywhere. Utilizing Uniprint, students also have a variety of options for both submitting and releasing/paying for print jobs.

Ways to submit a print job:
* Log into a lab computer on campus and print to the BW or Color print queue
* From any computer, log into [http://www.wpunj.edu/webprint My Print Center] and upload a document

Once the document has been submitted, there are several ways it can be paid for and released:
* Visiting any Uniprint location on campus and logging in to pay and release
* Logging into My Print Center to pay and release



===Notes and Pricing===
* Print jobs must be claimed within 24 hours of uploading. After 24 hours, the print job will be purged from the queue and it must be resubmitted.
* By default, printing is set to duplex and black and white. Duplex printing uses both sides of the paper for print.
**For Lab Printing see the [[#Duplex Printing|Duplex Printing]] section of this article for how you can modify your documents to print single sided when you submit the document for printing.
**For Web Print, see [[#Finishing Options|Finishing Options]] for instructions on changing these options.

Print job costs are based on the job attributes outlined below. These prices are also in effect for copying from Multifunction devices:

''In this case, a "page" refers to the number of pages in the document you wish to print - NOT necessarily a sheet of paper.''

{| class="wikitable" border="1" cellpadding="5" cellspacing="0"
|-
! Paper Size
! Attribute
! Cost per Page
|-
| rowspan="5" | Default Paper Size
|-
| Black and White
| $0.06
|-
| Color
| $0.16
|-
| Black and White, Duplex
| $0.03
|-
| Color, Duplex
| $0.08
|}

Please note prices are subject to change based on paper and toner costs.


==Printing Funds==

===Students===
All registered WPUNJ student accounts will be given a printing quota at the start of the Fall Semester of $15.00 per academic year (fall, spring & summer). The counter will reset at the beginning of each year and there will be no carryover. After the $15.00 per year quota is reached, printing charges may be paid by using Pioneer Express - associated with your student ID card. You are responsible for keeping track of your printing quota and budgeting your resources accordingly. [http://www.wpunj.edu/hospitality/pioneer-express.dot Please see Hospitality Services for more information on adding funds to your Pioneer Express account.]

===Faculty===
If faculty need to print from a computer lab for teaching and learning purposes they may submit a [https://www.wpunj.edu/helpdesk/ Web Help Desk ticket] with a “Request Type” of “Printing/Multi-Function Device – Request" to request an allocation.

== Printing From Computer Labs ==
To submit your print from a lab computer that is mapped to Uniprint, select File>Print in the application from which you wish to print. The following queues will appear if the computer is in a lab that maps directly to Uniprint:
*<code>\\pharosps\BW</code>
*<code>\\pharosps\COLOR</code>

Select the print queue that states your intended attribute: BW for black and white prints and COLOR for color prints.

===Duplex Printing===
By default, print jobs submitted through [[#Using My Print Center|Web Print]] and [[#Printing From Computer Labs|Lab Printing]] locations are set to duplex. Duplex printing is automatic printing on both sides of a sheet of paper. While duplex printing is enabled by default in these labs, students can easily change many of the document types to print single sided by changing the printer setting for each print job.

'''Example of changing printer settings in labs'''
#Duplex to single sided in Microsoft Word Windows<p>[[Image:Duplex-to-single-printing-word.png|350px]]</p>
#Duplex to single sided in Microsoft Word MacOS <p>[[Image:MacOS Uniprint Duplex.png|500px]]</p>
#Duplex to single sided in Adobe Acrobat <p>[[Image:Duplex-to-single-printing-adobe.png|400px]]</p>

==Using My Print Center==
[[File:PharosUpload.PNG|right|thumb|Upload Icon within My Print Center.]]
[http://www.wpunj.edu/webprint My Print Center] can be accessed from any web browser on your personal laptop, smart phone or mobile device. My Print Center allows users to upload documents, view activity history, view transaction history as well as release documents directly from the website.

===Uploading Documents===
* Using the web browser on your personal computer or mobile device, navigate to www.wpunj.edu/webprint and sign in with your University credentials.
* After sign in, the default tab will be the "Job List" tab. This is where you can view any documents that are currently in your queue.
* To upload a document, click the "Upload" icon and browse your machine to the document you would like to upload.
* '''Please make note of the accepted file formats:
**PDF - .pdf
**Word Document - .doc|.dot|.docx|.rtf
**Excel - .xls|.xlt|.xlsx|.xltx|.xltm|.xlsm|.csv
**Power Point - .ppt|.pptx|.pptm|.pot|.pps|.potx|.ppsx
**Visio - .vsd|.vss|.vst|.vdx|.vsx|.vtx|.vdw
**Open Office - .odt|.ods|.odp
**Images - .jpg|.jpeg|.png|.bmp|.gif|.tif
**Email Messages - .txt|.mht|.eml|.ini|.cfg
* Once the job has been uploaded, you will see it in your Job List, where you will be able to preview it and view the job cost.
* Jobs uploaded from My Print Center can be release at any release station on campus, granted the printers have the appropriate abilities for the job (color jobs to color printers, black and white jobs to black and white printers).

===Uploading Documents using Android===
* On Android, log in to wpunj.edu/webprint using your University credentials.
* After signing in, tap Upload. A popup should come up to browse your Files.
[[File:Android Print Settings.jpg|thumb|center]]
* Once you're in Files, you have the option for Google Drive, OneDrive, and files stored in the phone's disk space by pressing the three-lined icon on the top left. Note: you cannot upload Google Documents at this time. They need to be a .DOCX, PDF, or other type of accepted file.

===Uploading Documents using iPhone===
* On iPhone, log into www.wpunj.edu/webprint using your University credentials
* After sign in, tap Upload > Browse <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-Upload.jpg|Tap the upload button, then Browse]] </div>
* If you do not have the proper drive listed for either Google drive or OneDrive, Click Browse (in the upper left corner)<br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-Browse-1.jpg|Tap Browse]] </div>
** Tap the three dots on the upper right hand corner > Tap Edit <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-EditLocations-1.jpg|Edit Locations]] </div>
** Enable the location you wish to allow access to > tap Done <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-LocationSliders-1.jpg|Use sliders > tap Done]] </div>
*** Note: You must have the app installed and configured on your phone for the locations to be listed
* Tap on either OneDrive to access your Microsoft files, or My Drive to access your Google drive. <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-ShowLocations.png|Locations|356px]] </div>
**If Google Drive (My Drive) shows an '''Authentication Required''' message, this means Privacy Screen is turned on. There are two options to work around this, either turning off Privacy Screen, or keeping Privacy Screen & working around it by downloading files locally.
***'''To turn off Privacy Screen''', Open your Google Drive App > Settings > Privacy Screen > turn off the slider <br /><div class="toccolours mw-collapsible mw-collapsed" style="width:350px"> [[Image:WebPrint-iPhone-GoogleDriveSettings.jpg|frame|Google Drive Settings|356px]][[Image:WebPrint-iPhone-GoogleDrivePrivacyScreen.jpg|frame|Google Drive PrivacyScreen Settings Turned Off|356px]] </div>
****You should now be able to browse the files outside of the Google Drive App.
***'''To work around Privacy Screen''', you will have to save the document locally on your device and then browse to upload
****Open Google Drive
****Browse to the document & click the three dots to the right of the file name
****Tap Open in
****Tap Save to files
****Use the drop down arrow under On My iPhone to download the files to a folder. We suggest creating a folder for printing purposes on your phone, and deleting the files as you go.
****You can use the Files app on your iPhone to browse files in the future. Be sure to browse to On My iPhone in order to see what files are stored locally.

===Finishing Options===
[[Image:FinishingOptions.PNG|Finishing options within My Print Center.]]
* To edit the finishing options for a document, first select the job from the Job List.
* Navigate to the "Printing options:" section at the bottom of the page to change Color, Pages per Side, Sides and Copies.
* If a finishing option is greyed out, please verify that the printer selected is capable of using that feature. For example, if you have a black and white printer selected, you can not change the finishing option to "color."
'''Please note that you cannot edit Finishing Options for print jobs submitted from a lab machine. The finishing options were provided by the application on the computer.'''

'''Please note that releasing a job from within the website means that the job will print, regardless if you are present to retrieve it or not.''' Please see notes on [[#Releasing Jobs from My Print Center|Releasing Jobs from My Print Center]]

==Locate a Release Station==
To search an interactive map of release stations on the WPUNJ campus, please click the image below. For more information about release stations, please see [[Printing#Release Station Locations and Attributes | Release Station Locations and Attributes]]
[[Image:Printing-Map-November-2019.jpg|center|1000px|link=http://goo.gl/xa0zmZ]]

===Release Station Locations and Attributes===
Release stations are stations from which students can release their queued print jobs. They are typically found in high-volume print areas. An [http://goo.gl/xa0zmZ interactive map of release stations on the campus] can be found by following the link. A list of release stations are provided below along with the attributes provided by the printers in these areas:

{| class="wikitable" border="1"
|-
! Location
! Black and White
! Color
! Copy/Scan Available
|-
| Atrium 120
|✓
|✓
|✓
|-
| Ben Shahn 201
|✓
|✓
|✓
|-
| Century Lobby
|✓
|✓
|✓
|-
| Library Basement
|✓
| --
| --
|-
| Library ERC
|✓
|✓
|✓
|-
| Library Info Desk
|✓
|✓
|✓
|-
| Library IRT
|✓
|✓
|✓
|-
| Library Second Floor
|✓
|✓
|✓
|-
| Hamilton Hall 144
|✓
|✓
|✓
|-
| Preakness Hall Lobby
|✓
|✓
|✓
|-
| Power Arts Lobby
|✓
|✓
|✓
|-
| Science East 3054
|✓
|✓
|✓
|-
| Skyline Lobby
|✓
|✓
|✓
|-
| Student Center by the Bookstore
|✓
|✓
|✓
|-
| Student Center 208
|✓
|✓
|✓
|-
| University Hall Lobby
|✓
|✓
|✓
|-
| Valley Road 1600 Rm 1040
|✓
|✓
|✓
|-
| Valley Road 1800 Student Lounge
|✓
|✓
|✓
|}

===Releasing Jobs from My Print Center===
[[File:DestinationPrinter.png|thumb|right|Searching for a printer within My Print Center.]]
* Jobs may also be release from directly within the website by selecting the job, choosing a destination printer and then clicking the "Print" button in the bottom right-hand corner of the page. It is also possible to search for names or locations of printers from within the Destination field in the lower right corner of the screen.
* '''Please note that releasing a job from within the website means that the job will print, regardless if you are present to retrieve it or not.'''

===Releasing Print Jobs from a Release Station===
By logging into a release station, users can see any job that has been uploaded to their queue and choose to release those jobs to the printers that are assigned to the release station. Only printers with the appropriate attributes will print from the assigned printers - meaning that color print jobs will NOT print to black and white printers. To print a color print job, walk up to a color MFP and release through the embedded release station. Please see [[#Releasing Print Jobs from an Embedded Device|Releasing Print Jobs from an Embedded Device]] for further instructions.

To sign into a release station and release a print job:
* Swipe your ID card or enter your username and password
* Select the print you would like to release. Review the job cost and your balance before clicking "Print"
* You may also delete print jobs from the release station. Select the print you would like to delete and click "Delete"
* Click "Log Off" once your are finished releasing your job

===Releasing Print Jobs from an Embedded Device===
[[File:HPiMFPUniprintFirmware4.4HomeScreen.png|thumb|right|Screenshot of the HP575 MFP screen with the Sign In link highlighted in green and the Print Release link highlighted in red.]]
To release print jobs from an embedded device:
* Walk up to the device, touch the screen to wake it up (if applicable),
* If you have your card, scan your card (either proximity or swipe reader). Otherwise, you can tap Sign in and enter your username/password to authenticate
* An "Available Funds" screen will first appear. View your balance and click "OK"
* After being returned to the home screen, click "Print Release"
* Select the document you want to print and click "Print." The option to delete jobs is also available.

==Need Help?==
Need help? Contact the [https://www.wpunj.edu/helpdesk Help Desk].

==Print Shop Services==
The Print Shop services all offices, departments, faculty and staff.

Looking for information on Print Shop Services? Print jobs can be sent to the Print Shop through [[WebCRD]]. The print shop can print posters, large print requests for departmental use or specialty paper requests. More information on the [https://www.wpunj.edu/it/technology-services/printshop/ Print Shop can be found here.]

[[Category:TC Portal]][[Category:Help Desk]]

Cisco WebEx Room Kits

2025-06-12T13:56:28Z

Speroj: /* Basic Operation */

Cisco WebEx Room Kits are teleconferencing devices that connect to a standard television or monitor. The room kit contains a high resolution camera, speakers and microphone. Connected to each room kit is a Cisco Touch 10 controller which provides a user interface for operating the room kit. {{#ev:youtube|NjeZkucTXhU|600|right}}

[[File:Webexroomkit2.png|thumb|right|webex room kit]]
[[File:Touch10.png|thumb|right|touch 10 control panel]]

==Campus Locations==
Cisco WebEx Room Kits are currently setup in the following locations on campus:

'''Atrium'''
* Rm 127

'''College Hall'''
* Rm 145
* Rm 202 (Board Room)
* Rm 204
* Rm 212

'''Cheng Library'''
* Rm 226

'''Morrison Hall'''
* Admissions Conference Room
* Registrars Conference Room

'''Raubinger Hall'''
* Rm 106

'''Shea Center'''
* Rm 150
* Rm 151

'''1800 Valley Road'''
* Board Room
* Rm 212
* Rm 222
* Rm 224
* Rm 247

==Hosting a Zoom Meeting on Cisco Webex Room Kit Devices==
You are able to host Zoom Meetings using our Cisco Webex Room Kits. Please see our full Zoom wiki [[Zoom|here]].
===How to schedule the meeting:===
#On either the Outlook client or Office 365 go to Calendar -> Schedule a new meeting.
#Click on '''Add a Zoom meeting'''
{| style="text-align: center;"
|'''Office 365''' <p>[[File:webexkit1.jpg|600px]]</p>
|           
|'''Outlook Desktop Client''' <p>[[File:webexkit2.jpg|600px]]</p>
|           
|}

====The first time scheduling a Zoom meeting, you may be asked to sign into your Zoom account.====
#Enter your full e-mail address: username@wpunj.edu
#There is no need to enter a password.
#Click on '''Sign in with SSO''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit3.jpg | 750px]]</div>
#Enter '''wpunj''' in the domain box. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit4.jpg | 750px]]</div>
#Follow the University Single Sign On. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit5.jpg | 750px]]</div>
#Under '''Location''' select the room you would like to use - ex: VY Boardroom.
#In the '''To''' field (or '''Invite Attendees''' for Office 365) add the users you would like to invite.
#Click '''Send''' in the Outlook app or '''Save''' in Office 365.
{| style="text-align: center;"
|'''Office 365 location selection''' <p>[[File:Webexkit6.jpg|600px]]</p>
|           
|'''Outlook Desktop Client location selection''' <p>[[File:webexkit7.jpg|600px]]</p>
|           
|}

===How to start the meeting in the room===
#On the room control panel on the podium, select '''WebEx''' to turn on the display screen and control the table microphones.
#5 minutes prior to the scheduled meeting time, a green '''Join''' meeting button will appear on the Webex touch panel with the meeting info. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webexkit8.jpg | 500px]]</div>
#You will be prompted to enter the '''Meeting ID''' (found in the invitation sent out)<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit9.jpg | 500px]]</div>
#You will then be prompted to enter the '''Host Key''' (it never changes and is found on your Zoom user page profile ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit10.jpg | 500px]]</div>

===As participants enter the meeting, you will be notified on the screen. To admit participants:===
#Press '''1''' on the Touch10 keypad – this will bring up a menu. ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit11.jpg | 500px]]</div>
#Press '''6''' on the Touch10 keypad to show participants. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit12.jpg | 500px]]</div>
#Press '''0''' on the Touch10 keypad to admit all participants in the waiting room. When done, press '''*''' (asterisk) on the keypad to close list, then '''*''' again to exit menu.

Webex

2025-06-12T13:51:38Z

Speroj: Redirected page to Phone and Voicemail System

#REDIRECT [[Phone and Voicemail System]]

Phone and Voicemail System

2025-06-12T13:50:54Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>
<b>If you are utilizing a room with a [[Cisco WebEx Roomkits|Cisco Webex Roomkit]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:50:27Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>
<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:50:19Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:50:03Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

<br>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:49:54Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.</b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Phone and Voicemail System

2025-06-12T13:49:46Z

Speroj:

<b><span style="color:#FF8C00">This article provides information on utilizing Cisco Webex Calling and Voicemail. If you are looking for instructions for [[Voicemail|the existing Avaya Voicemail system please see our previous documentation.]]</span></b>

<b>If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.<b>

Information Technology is responsible for the design implementation and management of the University’s voice systems consisting of the Cisco Webex Calling, end user instruments and supporting peripherals, inclusive of messaging, call and invoice management systems, automated operator and directory services.

'''Here are some helpful links with detailed instructions pertaining to the Phone and Voicemail System:'''

== What is Webex? ==
Webex is Cisco’s video and phone conferencing platform. It allows individuals to make and receive calls from any device.

== Using the Webex App (Desktop) ==

=== Installation ===
The full application is available through the [https://itwiki.wpunj.edu/index.php/University_Software Software Center] on University imaged machines. <br>
For personal machines, go to https://www.webex.com/downloads.html to install full application for your platform.<br>

After installing, you will need to sign in to the application:
#Select '''Sign in'''
#Enter your '''full WPU email address'''
#Sign in again with '''WPU login''' and '''Duo authentication'''.

Upon initial login, you may encounter ‘Phone service disconnected’ message – to resolve click the message, then click ‘New Session’.

[[File:Call error3.png|350px|frame|none|service disconnected error]]

=== Interface Overview ===

[[File:WebexUI 1.png|750px|none|Webex App User Interface]]

'''Help'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">On Windows and Mac, you'll see Help at the bottom of your spaces list, which links you to Cisco help documentation.</div>
'''Spaces'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Your group work takes place in spaces, either in groups or in direct messages with another person. They display prominently so you can get to them whenever you need to. Your most recently active spaces are at the top. If anyone has added you to a new team or space, you'll see it here too. When someone's posted a new message in the space, you'll see the bolded space name.</div>
'''Navigation Menu'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Switch easily among your message, team, call, and meeting views. Messages appear by default, but your teams, calls, and meetings are just a click away. When you have unread messages in your spaces or teams, you'll see counters next to Messaging and Teams .</div>

'''Profile and Preferences'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click your profile to update your picture or name, access your settings and preferences, and set your availability. If you have some important work to finish or are on a call, let people know that you don't want to be disturbed: whether that's for a few minutes or an entire day is up to you.</div>

'''Status'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header click Set a status , select a status from the list or create and share any status you want, so your colleagues know what you're up to.</div>

'''Search'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, just click Search, meet, and call to search through the history of your conversations to find people you're talking to, spaces you're in, messages you received, and files you need.</div>

'''Filters'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Click to see the available filters. Then, select a filter to show just the messages or spaces you want to see.</div>

'''Start a Conversation, Make a Call, or Add a Contact'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header, click , and select Send a direct message to create a direct message space between you and just one other person, or select Create a Space to start a group conversation. You can also select Make a call , or select Add a contact.</div>

'''Devices'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">In the app header on Windows and Mac, you can connect automatically with Webex devices from the Connect to a Device menu. When connected, you can share your screen, start a call, or open a space (on Webex Board). You can also connect to your desk phone from the menu to make calls and join meetings. If you have a lot of devices close by, you can set certain devices to not automatically connect.</div>

'''Activities'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">Whenever you're in a space, click the activity menu tabs to get access to all the different activities you can do:

''Messages'' — Messages are where you chat with colleagues. We keep these messages secure so you can feel confident sharing your work ideas in Webex.

''People'' — see who's in the space, or if you're a moderator you can add people to the space.

''Content'' — find and see all your shared files, photos, links and whiteboard content.

''Schedule'' — create a meeting from the space or get a list of meetings already scheduled for the space.</div>

'''Call/Meet'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
''Audio'' — make an audio call to a person or to people in a Space.<br>

''Video'' — make a video call to a person or to people in a Space.</div>

'''Application Update Available'''
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[File:CiscoWebex-Update-Icon.png|thumb|none]]
The Cisco Webex App will periodically prompt for an update by showing an icon in the sidebar. Click the green circle icon to relaunch Webex and install the newest application version.<br></div>

=== Audio Calling ===

==== Place an Audio Call ====
To place an audio call, navigate to the '''calling tab''':

[[File:CiscoWebex-calltab.png|500px|none|webex app - calling tab]]
From here you can dial a number or search directory to make call.

You can view your call history in the left pane.

==== Answer an Audio Call ====

When receiving a call, you will receive a desktop notification in the lower right hand corner of the screen with buttons that give you options to answer, decline, or send a message to the caller:

[[File:CiscoWebex-Incomingnotif.png|400px|none|Webex App - Incoming Call]]

The application will also ring. Ring settings can be adjusted under Audio Preferences, located under your account menu in the upper left hand corner of the application and clicking "Settings" > "Audio."

[[File:CiscoWebex-Ringer-Settings.png|400px|none|Webex App - Ringer Settings]]

If you are looking to purchase a headset, we suggest the Poly Plantronics Blackwire 3225 USB-C as a reliable device.

==== Audio Call Settings ====
To view and manage call settings, click on “Call Settings” bottom left of UI, dialog box will open (see below).

[[File:CiscoWebex-CallSettings.png|500px|none|Webex App - Quick Call Settings]]

Helpful settings available here include:

* Forward Calls to Voicemail or another registered number (see next section on adding numbers)

* Select a registered phone for “Single Number Reach” - this will allow incoming calls to ring on both your desktop app and the selected phone

==== Audio Call Preferences ====
Call preferences can be located under your account menu in the upper left hand corner of the application and clicking "Settings" -> "Calling":

[[File:Call pref2.png|400px|none]]

* Choose whether to start calls with your video enabled.

* Choose whether to forward calls to VM or another number, add forwarding numbers.

* Add phone number for Single Number Reach, and enable/disable for numbers.

=== Voicemail ===

==== Setting Voicemail Pin ====

A voicemail pin will be required to access voicemail and change voicemail settings. This process is also to be used if user forgets or is locked out of their voicemail. The pin '''must''' be set by the user.

1.) Go to website: www.settings.webex.com

[[File:VMP1.jpg|thumb]]
[[File:VMP2.jpg|thumb]]
[[File:VMP3.1JPG.jpg|thumb]]

<br>
2.) Select Settings<br>

3.) Select Calling<br>

4.) Select Voicemail<br>

5.) Select Reset Voicemail Pin<br>

6.) Follow the directions in the box. <br>

==== Voicemail Settings ====
===== Default Settings =====
Some voicemail settings are only available through the 'Webex Calling' section of the Settings Portal. This portal can be accessed here: https://settings.webex.com by signing in with you University credentials, then following the 'Webex Calling' link from the top menu (this will open a new page). On this page click 'Voicemail Settings'.

The default voicemail settings are as follows. These settings can be changed if desired:

* When busy, send calls to voicemail.
* Answer after 3 rings.<p>[[File:CiscoWebex-DefaultVMSettings.png|550px|frame|none|Default Voicemail Settings]]</p>

===== Additional Settings =====

'''Voicemail to Email'''

Users can choose to have voice messages sent to email by entering their email address in the Settings Portal.

'''Voicemail Text Notification'''

Users can choose to have voice message notifications sent by text by entering their phone number and selecting their provider in the Settings Portal <br>

[[File:CiscoWebex-VMtoEmail.png|500px|frame|none|Voicemail to Email and Text Settings]]

For further information on voicemail settings see [https://callinghelp.webex.com/eu_voicemail/ Voicemail Guide]

==== Voicemail Phone Access - Voice Portal ====

Voicemail can be access through the Voice Portal by dialing: 973-720-3451. You will be prompted to enter:
* Mailbox ID (last 4 digits of extension and # symbol)
* Voicemail Pin and # symbol (set through the web portal, see Setting Voicemail Pin section above.

===== Greetings =====

{{#ev:youtube|unEXDB05xBU|600}}

It is also possible to record your personalized name and No Answer greeting through the Voice Portal. Below is the phone menu tree for reference:

[[File:CiscoWebex-Menu-Tree.png|700px|none]]

== Webex Mobile Apps ==

Installing the Webex Mobile App allows for your mobile device to be notified when someone calls you through Webex. Calls made to Webex extensions will ring the Webex App and notify you with a "ring" that can be answered on your device. The Webex App also allows you to place calls from your mobile device and can be downloaded from either the Apple App Store or Google Play Store.

=== iOS ===
The Cisco Webex mobile app is available in the [https://apps.apple.com/us/app/cisco-webex/id833967564 Apple App Store].

[[File:CiscoWebex-AppleApp.PNG|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

=== Android ===
The Cisco Webex mobile app is available in the [https://play.google.com/store/apps/details?id=com.cisco.wx2.android Google Play Store].

[[File:CiscoWebex-AndroidApp.jpg|450px|none|Cisco Webex Apple App Store]]

Login with your University credentials after install.

== Additional Features ==

{{#ev:youtube|LxZzrSEBKYs|600}}

== Cisco Phone ==

[[File:Cisco 8841 Guide Page 3.jpg|800px]]

[[Webex#Cisco_8841_Office_Phone_Overview|Please visit the Cisco 8841 Phone Overview section for more information about the Cisco 8841 Phones as well as a PDF with additional information]]

==Cisco Webex Roomkit information==

If you are utilizing a room with a [[Cisco WebEx Roomkits]], please visit the [[Cisco WebEx Roomkits|Roomkit]] page for more information.

[[Category:Software Guides]]

Resources for Working Remotely

2025-06-12T13:16:53Z

Speroj: /* Best Practices for Secure Online Meetings */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==View the Resources for Working Remotely Presentation==
The PowerPoint Slides for the 'Resources for Working Remotely' presentations offered by Information Technology are available [https://studentwpunj-my.sharepoint.com/:p:/g/personal/fanningb_wpunj_edu/EcZ_TIdWi5BKmwdoT4WyaGoB2mYAGKbu5RSUqvnZfk-niw here].

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.

===Microsoft Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

[https://www.microsoft.com/en-us/store/workshops-training-and-events/ For more training on Teams and other Microsoft products, click here .]

===Zoom===
[[Zoom]] is available to all university students, faculty and staff. The Zoom platform allows for video calls, screen sharing, and more.

For university-imaged computers, Zoom can be installed thru Software Center. For personal computers, the Zoom download is available through http://www.wpunj.edu/zoom. A Zoom mobile app is also available for download thru the Google Play and iTunes App stores.

===WebEx===
Cisco WebEx allows WP employees to make and receive calls from any device. The university's WebEx portal is available at http://www.wpunj.edu/webex. Additional information can be found on the [https://itwiki.wpunj.edu/index.php/Webex Webex wiki article].

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

===Best Practices for Secure Online Meetings===
As the University moves forward with online classes and meetings, we encourage you to be aware of the following best practices for maintaining safe and secure online sessions as you use Teams, and other systems.
*'''Use Meeting Passwords.''' Password protections to join meetings are usually enabled by default. We recommend that individuals keep those protections in place to prevent uninvited users from joining meetings.
*'''Set your meeting options so that only the host can share their screen.''' This limits who can share content from their screens with the meeting. You can then give control selectively if necessary.
*'''Send meeting links directly to your invited attendees.''' And remind them not to share the links or passwords to online courses/meetings on social media.
*'''Use waiting rooms.''' This will allow you to verify and approve anyone attempting to gain access to the meeting.
*'''Lock meetings once everyone has joined.''' This will prevent unauthorized users from gaining entry while the call is in session.

===Additional Tips, Best Practices, and Etiquette for Online Meetings===
Visit our [[Online Collaboration Platforms]] article for more tips for holding or participating in online meetings.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''

===Microsoft VPN (MS VPN) for access to K and U drives===

'''<font color=Red>New for University Laptops!</font>'''

In our workshops, we requested that employees utilize the WebVPN for remote access to documents on the K: or U: drives.

We’re pleased to announce that a '''new VPN service, [[VPN_Remote_Access#Microsoft_VPN_.28MS_VPN.29_for_University_Imaged_Machines|Microsoft VPN]]''' (or MS VPN, for short,) is avalable for use on all '''university-image Windows 10 and Mac laptops'''. As these laptops gradually ‘check in’ for updates, the new [[VPN_Remote_Access#Microsoft_VPN_.28MS_VPN.29_for_University_Imaged_Machines|MS VPN]] will automatically appear as an option in your network connections.

Please Note: If you are currently using the ‘full’ Cisco AnyConnect VPN client to connect to the campus network, you may continue to do so.

===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network. If off-campus, a VPN connection will be required for the setup. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is required as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect client connection is required as well. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail on campus or remotely using a VPN connection.

'''''If you did not set up voicemail to email while on campus''', please submit a Helpdesk ticket and Technology Services will respond to assist with setup.''

'''Please see the [[Voicemail#Voicemail_Instructions|Phone and Voicemail System Instructions]] page for access your voicemail by phone.'''

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

===SPSS===
If you are utilizing SPSS on a university imaged laptop, it can be used at home without a constant VPN connection by checking out your software in advance. Please follow this article for assistance. [https://itwiki.wpunj.edu/index.php/SPSS#SPSS_Commuter_License_for_University_Imaged_Computer Checking out SPSS for home use.]