William Paterson University - Information Technology's Wiki - User contributions [en]

WebCRD

2016-02-25T18:39:57Z

Rozewskic: Rozewskic moved page Webcrd to WebCRD: More accurate name

==WHAT IS WebCRD?==
WebCRD™ is an online ordering & print submission application located in WPConnect, enabling users to order, manage & reorder documents to be printed by WPUNJ Print Services. WebCRD provides tools allowing jobs to be easily submitted & produced in a timely, controlled and budgeted manner.

==How To: Login==

Log into WPConnect and Select Employee Apps/General Info/Print Services Submittal Form or [https://printservices.unv.campus.wpunj.edu/fulfillment/login Click Here]

== General Instructions==

[[media:WebCRD_How-To.pdf|Link to WebCRD instructions - PDF format]]

==Request the General Purpose Answer Sheet==

[[media:HOW_TO_print_General_Purpose_Answer_Sheet.pdf|Link to General Purpose Answer Sheet Instructions - PDF format]]

WebCRD

2016-02-25T18:38:06Z

Rozewskic:

SPAM

2016-02-12T13:34:41Z

Rozewskic: Created page with "==Reporting SPAM email== Students, faculty and staff can report SPAM messages to Microsoft for analysis. If you are ever unsure if an email message is legitimate or SPAM, plea..."

==Reporting SPAM email==
Students, faculty and staff can report SPAM messages to Microsoft for analysis. If you are ever unsure if an email message is legitimate or SPAM, please contact User Services by submitting a request online at https://www.wpunj.edu/helpdesk or by calling 973-720-4357. Hours of operation are:
{{User Services Hours}}
===Junk and Phishing===
# Compose a new email
# Address the email to the Microsoft team that reviews messages as follows:
## For junk messages, address your email to [mailto:junk@office365.microsoft.com junk@office365.microsoft.com]
### Junk messages may contain disguised links that appear to be for familiar websites but in fact lead to phishing web sites or sites that are hosting malware.
## For phishing scam messages, address your email to [mailto:phish@office365.microsoft.com phish@office365.microsoft.com]
### Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication.
# Leave the body of the new message empty (remove any auto-populating signatures)
# Insert the junk or phishing scam message into your new blank email as an attachment. Note: Do not simply forward the junk or phishing message.
# Delete the original message
===False Positives===
Sometimes email messages are incorrectly identified as SPAM. To submit emails identified in this way:
# Compose a new email
# Address the email to [mailto:not_junk@office365.microsoft.com not_junk@office365.microsoft.com]
# Leave the body of the new message empty (remove any auto-populating signatures)
# Attach the email message that was incorrectly identified. Note: Do not simply forward the message.
# Delete the original message

''Sources:''

The State of Vermont, Department of Information and Innovation, "Instructions for reporting spam and phishing scam messages to Microsoft for Analysis

https://en.wikipedia.org/wiki/Phishing

https://en.wikipedia.org/wiki/Email_spam

Outlook Troubleshooting

2016-02-08T18:55:19Z

Rozewskic:

==Performance Issues==

===Outlook is Performing Slowly===

Outlook can start to slow down when folder sizes increase upwards of 5,000 items. If you are experiencing slow performance issues, identify any folder larger than 5,000 items and clean it up.

# Select your inbox
# On the "details" bar, see how many items are in the folder
# Take action to bring the folder item count lower than 5,000
#* Delete unnecessary items
#* Move items to a different folder
#* Create a new folder to move items into
#Select other folders and view the "details" bar to verify they are under 5,000 items as well. Common folders all users should check include:
#* Inbox
#* Subfolders
#* Sent Items
#* Deleted Items

===Clean up Mailbox===
If your mailbox size is reaching the limit, Outlook provides the following tools to assist
# File > Look at the Mailbox Cleanup graphic & text. Here you can see how much space is free.
# File > Cleanup Tools > Mailbox Cleanup
## Select "Find items larger than XXX kilobytes
## Change the number to 600
## Click Find
## If you have a lot of results, click the Size column and target the largest emails first.
# File > Cleanup Tools > Mailbox Cleanup
## Click Empty to empty the deleted items folder.
## Everything in your Deleted Items folder will be permanently deleted. Click Yes to continue.

Main Page

2016-01-13T17:12:11Z

Rozewskic:

__NOTOC__ 

{| id="mp-topbanner" style="width:100%; background:#ffe9c5; margin:1.2em 0 6px 0; border:1px solid #ddd;"
| style="width:61%; color:#000;" |

{| style="width:280px; border:none; background:none;"
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |
<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">'''Welcome to IT Wiki'''</div>
<div style="top:+0.2em; font-size:95%;">[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</div>

|}

| style="width:13%; font-size:95%;" |
* [[Special:AllPages|All Articles]]
* [[Special:PopularPages|Popular Articles]]
* [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]

| style="width:13%; font-size:95%;" |
* [[:Category:Apple|Apple Mac/iOS]]
* [[:Category:Blackboard|Blackboard]]
* [[:Category:Mobile|Mobile]]
|}

==About==
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

{|class="wikitable" width=300 style="float: left;"
|-
!scope="col" style="background:#ffe9c5;" | Featured Articles
|-
|
* [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
* [[:Category:Blackboard - Students|Blackboard - Students]]
* [[:Category:IT Policies|IT Policies]]
* [[Emergency Notifications]]
* [[Mac OS Managed Software Center]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[New Faculty Technology Orientation]]
* [[CTLT|Center for Teaching & Learning with Technology]]
* [[:Category:Software_Guides|Software Guides]]
* [[TV]]
|}

{|class="wikitable" width=300 style="float: left;"
!scope="col" style="background:#ffe9c5;" | Services
|-
|
* [[Announcements - Campus wide]]
* [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
* [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
* [[Computer Availability|Computer Lab Availability]]
* [[Generic Accounts]]
* [[:Category:Laptop Reservation|Laptop Reservation Service]]
* [[Lists|List Manager]]
* [[:Category:IRT Media Services|Media Services]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[:Category:Streaming Media|Streaming Media]]
* [[TV]]
* [[Wireless|Wi-Fi]]
* [[:Category:Workaround|Workarounds]]
* [[:Category:Video Conferencing Services|Video Conferencing Services]]
* [[Voicemail|Voicemail Online]]
* [[VPN Remote Access]]
|}

{|class="wikitable" width=300 style="float: left;"
!scope="col" style="background:#ffe9c5;" | Did you know...
|-
|
...that students, faculty, and staff can download a copy of the Microsoft Office Suite (Word, PowerPoint, Excel) at no additional cost? Simply [https://office365download.com/download.htm download Office], then sign in with your WPUNJ credentials.
[[image:Office-365-logo.png|center|300px|link=https://office365download.com/download.htm]]

<br clear=all>
|}
<br clear=all>

==Hours of Operation==
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling 973-720-4357.
{{User Services Hours}}
== Feedback ==
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].

File:Office-365-logo.png

2016-01-13T17:10:23Z

Rozewskic:

Main Page

2015-12-11T15:35:10Z

Rozewskic:

__NOTOC__ 

{| id="mp-topbanner" style="width:100%; background:#ffe9c5; margin:1.2em 0 6px 0; border:1px solid #ddd;"
| style="width:61%; color:#000;" |

{| style="width:280px; border:none; background:none;"
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |
<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">'''Welcome to IT Wiki'''</div>
<div style="top:+0.2em; font-size:95%;">[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</div>

|}

| style="width:13%; font-size:95%;" |
* [[Special:AllPages|All Articles]]
* [[Special:PopularPages|Popular Articles]]
* [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]

| style="width:13%; font-size:95%;" |
* [[:Category:Apple|Apple Mac/iOS]]
* [[:Category:Blackboard|Blackboard]]
* [[:Category:Mobile|Mobile]]
|}

==About==
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

{|class="wikitable" width=300 style="float: left;"
|-
!scope="col" style="background:#ffe9c5;" | Featured Articles
|-
|
* [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
* [[:Category:Blackboard - Students|Blackboard - Students]]
* [[:Category:IT Policies|IT Policies]]
* [[Emergency Notifications]]
* [[Mac OS Managed Software Center]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[New Faculty Technology Orientation]]
* [[CTLT|Center for Teaching & Learning with Technology]]
* [[:Category:Software_Guides|Software Guides]]
* [[TV]]
|}

{|class="wikitable" width=300 style="float: left;"
!scope="col" style="background:#ffe9c5;" | Services
|-
|
* [[Announcements - Campus wide]]
* [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
* [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
* [[Computer Availability|Computer Lab Availability]]
* [[Generic Accounts]]
* [[:Category:Laptop Reservation|Laptop Reservation Service]]
* [[Lists|List Manager]]
* [[:Category:IRT Media Services|Media Services]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[:Category:Streaming Media|Streaming Media]]
* [[TV]]
* [[Wireless|Wi-Fi]]
* [[:Category:Workaround|Workarounds]]
* [[:Category:Video Conferencing Services|Video Conferencing Services]]
* [[Voicemail|Voicemail Online]]
* [[VPN Remote Access]]
|}

{|class="wikitable" width=300 style="float: left;"
!scope="col" style="background:#ffe9c5;" | Did you know...
|-
|
...that students can [[Printing| print from anywhere]] using their laptop, Mac, or mobile device and pick up when they come to campus?{{#ev:youtubehd|TGplUeCW3FQ|400|left|Printing tutorial}}<br><br clear=all>
|}
<br clear=all>
==Featured Video==
{{#ev:youtubehd|sstY_FQgSHQ|550|left}}
<br clear=all>
==Hours of Operation==
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling 973-720-4357.
{{User Services Hours}}
== Feedback ==
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].

Main Page

2015-12-11T15:34:30Z

Rozewskic:

__NOTOC__ 

{| id="mp-topbanner" style="width:100%; background:#ffe9c5; margin:1.2em 0 6px 0; border:1px solid #ddd;"
| style="width:61%; color:#000;" |

{| style="width:280px; border:none; background:none;"
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |
<div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">'''Welcome to IT Wiki'''</div>
<div style="top:+0.2em; font-size:95%;">[http://www.wpunj.edu William Paterson University's] public technology documentation repository.</div>

|}

| style="width:13%; font-size:95%;" |
* [[Special:AllPages|All Articles]]
* [[Special:PopularPages|Popular Articles]]
* [https://www.wpunj.edu/helpdesk Submit a Help Desk Ticket]

| style="width:13%; font-size:95%;" |
* [[:Category:Apple|Apple Mac/iOS]]
* [[:Category:Blackboard|Blackboard]]
* [[:Category:Mobile|Mobile]]
|}

==About==
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by [http://www.wpunj.edu William Paterson University]. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions.

{|class="wikitable" width=300 style="float: left;"
|-
!scope="col" style="background:#ffe9c5;" | Featured Articles
|-
|
* [[:Category:Blackboard - Faculty|Blackboard - Faculty]]
* [[:Category:Blackboard - Students|Blackboard - Students]]
* [[:Category:IT Policies|IT Policies]]
* [[Emergency Notifications]]
* [[Mac OS Managed Software Center]]
* [[Home Use Software|MS Office and Adobe CC for faculty and staff personal use]]
* [[New Faculty Technology Orientation]]
* [[CTLT|Center for Teaching & Learning with Technology]]
* [[:Category:Software_Guides|Software Guides]]
* [[TV]]
|}

{|class="wikitable" width=300 style="float: left;"
!scope="col" style="background:#ffe9c5;" | Services
|-
|
* [[Announcements - Campus wide]]
* [[:Category:Audio-Visual Design and Production|Audio-Visual Design and Production]]
* [[:Category:Collaborate Web Conferencing|Collaborate Web Conferencing]]
* [[Computer Availability|Computer Lab Availability]]
* [[Generic Accounts]]
* [[:Category:Laptop Reservation|Laptop Reservation Service]]
* [[Lists|List Manager]]
* [[:Category:IRT Media Services|Media Services]]
* [[Map a Network Drive|Network storage]] (U drive, K drive)
* [[:Category:Streaming Media|Streaming Media]]
* [[TV]]
* [[Wireless|Wi-Fi]]
* [[:Category:Workaround|Workarounds]]
* [[:Category:Video Conferencing Services|Video Conferencing Services]]
* [[Voicemail|Voicemail Online]]
* [[VPN Remote Access]]
|}

{|class="wikitable" width=300 style="float: left;"
!scope="col" style="background:#ffe9c5;" | Did you know...
|-
|
...that students can [[Printing| print from anywhere]] using their laptop, Mac, or mobile device and pick up when they come to campus?{{#ev:youtubehd|TGplUeCW3FQ|400|left|Using Uniprint}}<br><br clear=all>
|}
<br clear=all>
==Featured Video==
{{#ev:youtubehd|sstY_FQgSHQ|550|left}}
<br clear=all>
==Hours of Operation==
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a ticket], or calling 973-720-4357.
{{User Services Hours}}
== Feedback ==
Request an article, notify us of an error, or send a note by [https://www.wpunj.edu/helpdesk creating a ticket].

Web Help Desk

2015-11-20T16:38:15Z

Rozewskic: /* Enabling Vacation */

'''[http://www.wpunj.edu/helpdesk Go to Web Help Desk]'''

The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the IT Help Desk. Based on the Request Type selected, the ticket will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

== Creating a Ticket ==

<OL>
<LI> Go to [http://www.wpunj.edu/helpdesk Help Desk]. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new ticket screen.

[[Image:WHD2.PNG|center|700px]]

<LI> Make sure you fill out as much information as possible. The <b> Request Type </b> field will expand with each selection, so you may narrow in on your issue. You will not be able to fill in the <b> Request Detail </b> unless you fill out the Request Type.

<LI> Fill In as much information as possible within the <b> Request Detail </b> box. Please include all necessary information including department, room number, or any specific details you feel are relevant to your inquiry.

<LI> Fill in the <B> Building and Room </B> for which the issue is relevant to. This will help us in case we need to dispatch a tech to the location.

<LI> Please select the Location of your inquiry as William Paterson University.

<LI> Once you click Submit, the ticket will automatically be filtered to the correct department that will handle your call. No phone call or email is necessary to the Help Desk if you fill out this form correctly.

<LI> A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the <b> History </b> button after log on.

[[Image:whd3.png|center|700px]]

</OL>

<b>** This form is intended to keep a constant and reliable form of communication between the Helpdesk and the user. You may log back into the WHD and track the call you have made. You will be able to see any notes that the Helpdesk adds, or if you have any extra information you may feel is useful, you may add it in at any time. Any updates that the Helpdesk makes to a ticket, the user will be notified via email of the update. ** </b>

2015-08-21T12:10:23Z

Rozewskic:

Template:User Services Hours

2015-08-18T12:48:57Z

Rozewskic:

* Monday–Thursday: 8:30AM-10:00PM
* Friday: 8:30AM-6:00PM
* Saturday: 9:00AM-5:00PM
* Sunday: 2:00PM-8:00PM