William Paterson University - Information Technology's Wiki - User contributions [en]

Cisco WebEx Room Kits

2022-03-07T20:22:43Z

Rosenberge: /* Campus Locations */

Cisco WebEx Roomkits are teleconferencing devices that connect to a standard television or monitor. The room kit contains a high resolution camera, speakers and microphone. Connected to each room kit is a Cisco Touch 10 controller which provides a user interface for operating the room kit.

[[File:Webexroomkit2.png|thumb|right|webex room kit]]
[[File:Touch10.png|thumb|right|touch 10 control panel]]

==Campus Locations==
Cisco WebEx Roomkits are currently setup in the following locations on campus:

'''Atrium'''
* Rm 127

'''College Hall'''
* Rm 145
* Rm 202 (Board Room)
* Rm 204
* Rm 212

'''Cheng Library'''
* Rm 226

'''Morrison Hall'''
* Admissions Conference Room
* Registrars Conference Room

'''Shea Center'''
* Rm 150
* Rm 151

'''1800 Valley Road'''
* Board Room
* Rm 212
* Rm 222
* Rm 224
* Rm 246

==Basic Operation==

===Join a Webex Meeting===
[[File:Joinmeet.png|407px|frame|none]]

===Place a Call from Contact List===
[[File:Callcontact.png|756px|frame|none]]

===Place a Call Using Name, Number, or Address===
[[File:Callnamenumaddy.png|756px|frame|none]]

===Share Content in a Call===
[[File:Sharecontent2.png|756px|frame|none]]

===Place Calls Using the Cisco Webex App as Remote Control===
[[File:Webexappremote.png|1138px|frame|none]]

==Hosting a Zoom Meeting on Cisco Webex Room Kit Devices==
You are able to host Zoom Meetings using our Cisco Webex Roomkits. Please see our full Zoom wiki [[Zoom|here]].
===How to schedule the meeting:===
#On either the Outlook client or Office 365 go to Calendar -> Schedule a new meeting.
#Click on '''Add a Zoom meeting'''
{| style="text-align: center;"
|'''Office 365''' <p>[[File:webexkit1.jpg|600px]]</p>
|           
|'''Outlook Desktop Client''' <p>[[File:webexkit2.jpg|600px]]</p>
|           
|}

====The first time scheduling a Zoom meeting, you may be asked to sign into your Zoom account.====
#Enter your full e-mail address: username@wpunj.edu
#There is no need to enter a password.
#Click on '''Sign in with SSO''' <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit3.jpg | 750px]]</div>
#Enter '''wpunj''' in the domain box. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit4.jpg | 750px]]</div>
#Follow the University Single Sign On. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:webexkit5.jpg | 750px]]</div>
#Under '''Location''' select the room you would like to use - ex: VY Boardroom.
#In the '''To''' field (or '''Invite Attendees''' for Office 365) add the users you would like to invite.
#Click '''Send''' in the Outlook app or '''Save''' in Office 365.
{| style="text-align: center;"
|'''Office 365 location selection''' <p>[[File:Webexkit6.jpg|600px]]</p>
|           
|'''Outlook Desktop Client location selection''' <p>[[File:webexkit7.jpg|600px]]</p>
|           
|}

===How to start the meeting in the room===
#On the room control panel on the podium, select '''WebEx''' to turn on the display screen and control the table microphones.
#5 minutes prior to the scheduled meeting time, a green '''Join''' meeting button will appear on the Webex touch panel with the meeting info. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:Webexkit8.jpg | 500px]]</div>
#You will be prompted to enter the '''Meeting ID''' (found in the invitation sent out)<div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit9.jpg | 500px]]</div>
#You will then be prompted to enter the '''Host Key''' (it never changes and is found on your Zoom user page profile ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit10.jpg | 500px]]</div>

===As participants enter the meeting, you will be notified on the screen. To admit participants:===
#Press '''1''' on the Touch10 keypad – this will bring up a menu. ([http://www.wpunj.edu/zoom link]) <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit11.jpg | 500px]]</div>
#Press '''6''' on the Touch10 keypad to show participants. <div class="toccolours mw-collapsible innercollapse" style="width:300px">[[File:webexkit12.jpg | 500px]]</div>
#Press '''0''' on the Touch10 keypad to admit all participants in the waiting room. When done, press '''*''' (asterisk) on the keypad to close list, then '''*''' again to exit menu.

Remote Technology Resources

2020-08-12T15:53:34Z

Rosenberge: /* Resources for Students Without Computers */

In response to the COVID-19 pandemic, William Paterson University Information Technology has created this article to assist our students, faculty and staff with information on continuing their education and working from off-campus.

==<h3 style="color:#DF7401">How to Get Technical Support</h3>==
===Contacting the Information Technology (IT) Helpdesk===
You may contact Information Technology by [https://www.wpunj.edu/helpdesk submitting a Helpdesk ticket] or by calling our IT Helpdesk at 973-720-4357.

===What are the Support Hours===
{{User Services Hours}}
The Helpdesk ticket system is monitored for new tickets during weekends and evening hours.

==<h3 style="color:#DF7401">Resources for Employees</h3>==
Information on the variety of tools available for continuing remote work are available in the [[Resources for Working Remotely]] article.

Resources (for all employees) that are covered in the article include:
*Office 365 and the variety of features that allow for online document storage, editing, and collaboration
*Online communications tools including Microsoft Teams and Webex
*How to access campus resources including WPconnect, Banner, and the K: and U: drives
*What VPN is and when it is needed
*How to access your voicemail remotely
*Other tips and tools for working remotely

==<h3 style="color:#DF7401">Resources for Faculty & Online Instruction</h3>==
For support with the use of Blackboard and Blackboard Collaborate for online instruction, visit the [https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty#Bb_101_-_Teaching_Remotely 'Bb 101 - Teaching Remotely' support page].

Information on support offerings for remote teaching - '''including video from the recent CTT Blackboard workshops''' - is available at [[Support for Online, Hybrid and Hyflex Teaching]].

The Center for Teaching Excellence has prepared a collection of tips and best practices for teaching online from our own William Paterson faculty members and beyond. Learn more at the [https://www.wpunj.edu/cte/ CTE web site].

While Blackboard Collaborate is the best solution for synchronous class meetings, we realize that not all instruction or academic interaction takes place in a class setting. We also offer the following solutions for online interactions, such as faculty office hours or small group meetings:
* [https://itwiki.wpunj.edu/index.php/Microsoft_Office_365#Microsoft_Teams Microsoft Teams]
* [https://itwiki.wpunj.edu/index.php/Zoom Zoom]
* [https://itwiki.wpunj.edu/index.php/Webex Cisco WebEx]

For additional general remote instruction resources, please visit the [[General Remote Instruction Information]] page.

==<h3 style="color:#DF7401">Resources for Students</h3>==

===Blackboard Support===
* For assistance with Blackboard, visit the [https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Students Blackboard for Students support page].

===Online Software and Mobile Apps to Assist With Coursework===
* [[Microsoft Office 365]] is available for all students.
** Office 365 provides access to online versions of Word, Excel, Powerpoint, and OneDrive cloud storage, as well as access to download a full install of Office 365 Pro Plus.
** Microsoft Office mobile apps are also available, including Office, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams. Search the Apple or Android App stores for 'Microsoft Office' to download.

* The Microsoft Outlook mobile app provides access to your WP email and calendar.
** [https://apps.apple.com/us/app/microsoft-outlook/id951937596 Microsoft Outlook app for iOS]
** [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Microsoft Outlook app for Android]

* The Blackboard Mobile App allows access to your Blackboard courses, and the Blackboard Collaborate Mobile App allows you to join/view classes held online through Blackboard Collaborate
** [https://apps.apple.com/us/app/blackboard/id950424861 Blackboard App for iOS]
** [https://apps.apple.com/us/app/blackboard-collaborate-mobile/id546742528 Blackboard Collaborate Mobile App for iOS]
** [https://play.google.com/store/apps/details?id=com.blackboard.android.bbstudent&hl=en_US Blackboard App for Android]
** [https://play.google.com/store/apps/details?id=com.bbcollaborate.collaborate&hl=en_US Blackboard Collaborate Mobile App for Android]

===Access to FREE e-books===
* Visit https://studentresponse.redshelf.com to gain access to eBooks at no additional charge with your @student.wpunj.edu email address. You can access up to 7 eBooks for the designated period free of charge. Use your @student.wpunj.edu email to create your account.

===Software Available for Student Use on Personal Computers===
The following software is available for limited use on personal computers and devices.

* '''Adobe Creative Cloud''' (Updated - available through August 15th 2020 for summer session students. Please submit a Helpdesk ticket if a class needs access.)
**For Students, computer labs will be open as part of the university's reopening plan.
**Adobe Creative Cloud Home Use is available to students at a discounted rate through https://www.adobe.com/creativecloud/buy/students.html.
**Active employees can visit [[Adobe Creative Cloud]] for additional information on how to access the Adobe Creative Cloud products on personal devices.

* '''SPSS Statistics''' ''Updated 6/1/2020 - IBM had previously provided SPSS Subscription Free trial available through June 15th 2020 which must be uninstalled to use below.''
** IBM SPSS installations after 6/1/2020 are available but require the software to be downloaded through WPconnect and then activated with an individualized license code.
**Student seeking access to install SPSS for use on personal computers (through December 2020) should use the following process:
***Communicate with your professor to gain access to an individual license key for SPSS. Faculty can request a bulk set of activation license keys (for number of students in their class) through a Helpdesk ticket.
***To access the SPSS software install files and install/activate:
****Login to WPconnect
****Visit the Students tab and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
****Find the 'IBM SPSS 26 (and SPSS 26.0.0.1 Patch) for Students' section and download both the main file and patch for your computer platform (Windows 64-bit, Windows 32-bit, or macOS.)
****Run the primary install file to install completion and then run the patch install file.
****Use the license key that you were provided to activate the software.

* '''Wolfram Mathematica|Online''' (Available through August 15th 2020)
**Visit [[Wolfram_Mathematica#Home_Use_Program|Wolfram Mathematica article]] for information on how to use Mathematica Online.

* '''SAS Teaching/Research''' (Available through June 29th 2020)
**Visit [[SAS#SAS_Teaching.2FResearch|SAS]] for information on how to use SAS Teaching/Research.

===Cheng Library Online===
Visit the [https://www.wpunj.edu/library/ Cheng Library] website to learn about online support.

===Other Online Learning Resources from the Academic Success Center===
For a list of other online learning resources, visit the Academic Success Center's [https://www.wpunj.edu/academics/asc/assests/online%20learning%20resources.pdf | Online Learning Resources article].

This includes information on resources including:
* Remote Live Tutoring
* Learning Skills Help
* Supplemental Online Learning
* Study Apps & Tools
* Library and Research Help

===Science Enrichment Center Online Support===

* Videoconferencing help for science students in real time.
* Bring your files, microphones, and cameras!
* See the [https://www.wpunj.edu/sec/schedules/stugrALL.html Science Enrichment Center] website for schedules
* Go to SEC Blackboard > Collaborate

===Writing Center Online Support===
See the [https://www.wpunj.edu/cohss/departments/english/writing-center/ Writing Center] website for information.

===Resources for Acquiring Internet Access===
For any student or employee in need of internet access, the following resources are available through local Internet Service Providers.

====Internet Service Providers Offering Home Internet Access====
* '''Altice USA''' is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household. Call 866-200-9522 to enroll. More information at https://www.alticeusa.com/news/articles/feature/corporate/altice-usa-brings-free-broadband-k-12-and-college-students-during-coronavirus-pandemic.
* '''AT&T''' is offering internet access for qualifying limited income households at $10 a month through the Access from AT&T program. Call 855-220-5211 for English; 855-220-5225 for Spanish. More information at https://m.att.com/shopmobile/internet/access/
* '''Comcast''' is offering free WiFi for 2 months to low income families, plus all Xfinity hot-spots are free to the public during this time. Call 855-846-8376 for English; 855-765-6995 for Spanish. More information at https://corporate.comcast.com/covid-19.
* '''Optimum Online''' - To enroll in Optimum's free service, call 866-200-9522, ask for the sales department, and let them know you wish to qualify for the free service.
* '''Spectrum''' is offering Free internet Access for 60 days for students with homes without internet access. The Spectrum numbers are 1.844.488.8398 and 844-488-8395. More information at https://www.spectrum.com.
* '''Verizon''' is offering discount programs to qualified low income households. More info at https://www.verizon.com/support/consumer/account/manage-account/lifeline-discount.

====Wireless/Cellular Service Providers Offering Mobile Internet Access====
* '''AT&T''' is offering open hot-spots, unlimited data to existing customers, and $10/month plans to low income families. More information at https://www.att.com/shop/internet/access/#!/.
* '''Metro PCS''' is offering unlimited data and free 20GB hotspot access (10GB per month for 2 months) to existing customers. For more information, visit https://www.metrobyt-mobile.com/ongoing-updates-covid-19#customers.
* '''Sprint''' is providing unlimited data to existing customers and will allow all phones to enable hot-spots for 60 days at no extra charge. More information at https://www.sprint.com/en/landings/covid-19.html?INTCID=HPB:ALL:ALL:COVID19:LP.
* '''T-Mobile''' is providing plus unlimited data to existing customers and will allow all phones to enable hot-spots for 60 days at no extra charge. More information at https://www.t-mobile.com/brand/ongoing-updates-covid-19?icid=MGPO_TMO_P_CUSTSUPT_K49SR0SE1EB2Z9F6E20091_HP#customers.

Additionally, the recently announced [https://docs.fcc.gov/public/attachments/DOC-363033A1.pdf FCC agreement] states that providers will waive late fees, not cutoff service for lack of payment, and provide publicly available hot-spots during the pandemic crisis.

===Resources for Students Without Computers===
'''July 2020 Update:'''''The university's reopening plan includes having computer labs open and available. As the university has a very limited inventory of loaner computers available, we may not be able to fill all requests.''

For students, excluding Freshman who are entering Fall 2020 or after, who do not have computers at home, Information Technology has a limited inventory of computers, primarily desktops, for home use for the remainder of the Spring Semester 2020. These computers are intended for individuals who do not have their own devices and are in need of a hardware solution to complete coursework during the period that the University is delivering courses at a distance.

The computer loan program has limited availability and priority will be given to students with both an academic and financial need (based on Financial Aid criteria review.)

'''To submit a request for a computer, please fill out the [https://wpunj.qualtrics.com/jfe/form/SV_6RqGz7PsW2dhDEh Computer Loan Program Request form].''' Applications will be reviewed as they are received.

''Please note:'' Laptop computers will work with WiFi, but Desktop computers will require a home internet router with an Ethernet port. Please respond appropriately as you fill out the request form.

'''For students who have both the means and interest in purchasing a low-cost computer''', several computer vendors have low cost options available:
* Dell Outlet - https://www.dell.com/en-us/dfh/shop/dell-refurbished/cp/outlet
* Lenovo Outlet - https://www.lenovo.com/us/en/outletus

Hovercam

2020-07-14T15:38:47Z

Rosenberge: /* To Learn More */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is [https://www.hovercam.com/solo-8plus SOLO 8Plus]. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the flip camera button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
Useful features of the HoverCam are it’s built in microphone and ability to position the webcam. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, extend the arm the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Microsoft Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment capability and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The HoverCam is already installed so you may ignore the first 20 seconds, which covers installation, but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the [https://www.hovercam.com/quickstart/solo8plus Solo 8Plus Quick Start page].
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:50:17Z

Rosenberge: /* To Learn More */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is [https://www.hovercam.com/solo-8plus SOLO 8Plus]. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the flip camera button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
Useful features of the HoverCam are it’s built in microphone and ability to position the webcam. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, extend the arm the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Microsoft Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment capability and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The HoverCam is already installed so you may ignore the first 20 seconds which covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the [https://www.hovercam.com/quickstart/solo8plus Solo 8Plus Quick Start page].
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:40:36Z

Rosenberge: /* HoverCam */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is [https://www.hovercam.com/solo-8plus SOLO 8Plus]. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the flip camera button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
Useful features of the HoverCam are it’s built in microphone and ability to position the webcam. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, extend the arm the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Microsoft Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment capability and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The first 20 seconds covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the Solo 8Plus Quick Start page.
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:39:12Z

Rosenberge: /* HoverCam as Webcam and Microphone */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is SOLO 8Plus. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the flip camera button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
Useful features of the HoverCam are it’s built in microphone and ability to position the webcam. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, extend the arm the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Microsoft Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment capability and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The first 20 seconds covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the Solo 8Plus Quick Start page.
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:38:35Z

Rosenberge: /* HoverCam as Webcam and Microphone */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is SOLO 8Plus. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the flip camera button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
Useful features of the HoverCam are it’s built in microphone and ability to position the webcam. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, extend the arm the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment capability and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The first 20 seconds covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the Solo 8Plus Quick Start page.
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:34:11Z

Rosenberge: /* HoverCam as a Document Camera */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is SOLO 8Plus. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the flip camera button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
One of the useful features of the HoverCam is it’s built in microphone. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, open it all the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The first 20 seconds covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the Solo 8Plus Quick Start page.
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:28:00Z

Rosenberge: /* HoverCam as a Document Camera */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is SOLO 8Plus. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the rotate button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
One of the useful features of the HoverCam is it’s built in microphone. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, open it all the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The first 20 seconds covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the Solo 8Plus Quick Start page.
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

Hovercam

2020-07-14T13:21:16Z

Rosenberge: /* Getting started with a classroom HoverCam */

== HoverCam ==

=== Getting started with a classroom HoverCam ===
New cameras have been installed in all classrooms and lecture halls. They are made by a company called [https://www.hovercam.com/ HoverCam] and the model is SOLO 8Plus. For the purposes of this document we will simply refer to them as HoverCams. If you have taught in Preakness Hall, Hunziker Hall or Raubinger in the last year or so, you are already familiar with them. There are two uses for the HoverCams, one is as a document camera for displaying documents and objects to your class, and the other is as a webcam and microphone to teach with the HyFlex model (teach both in-class and online students simultaneously).

=== HoverCam as a Document Camera ===
To use the HoverCam as a document camera, click on the Flex11 Icon on the desktop and point the camera down at the document. This will display whatever you have placed on the desk below the camera on your computer screen.
Please note: If the image appears upside-down, you can correct easily by pressing the button in the center of the base of the HoverCam.
[[File:Basecontrolshovercam.jpg|thumb|Hovercam base control buttons]]
There are also controls in the Flex11 software to allow rotation of the image in 90 degree increments.
To display this image to the students in your classroom, select PC on the Crestron control panel. Please note, to reduce confusion, we have eliminated the Doc Cam button in rooms that do not still have Wolfvision document cameras installed.
You can zoom in and out using the buttons on the base of the camera, the zoom feature in the software, or by scrolling with the dial on the computer mouse.
There is also a light on the HoverCam if needed. The switch is located on the side of the upper portion of the arm. [pic]
The Flex11 software offers many useful features that are shown here including annotation, screen shots, split screen, video recording and time-lapse. To learn more, we recommend watching the videos found here: https://www.hovercam.com/quickstart/solo8plus

=== HoverCam as Webcam and Microphone ===
One of the useful features of the HoverCam is it’s built in microphone. To use the HoverCam as a webcam and microphone, as in the HyFlex model of teaching, open it all the way up so you can see the camera. Adjust the height as necessary. You can use any type of videoconferencing software, including Blackboard Collaborate, Zoom, WebEx, or Teams. The HoverCam should already be the default camera and microphone on the classroom PC but if it is not, it can be changed from the settings page of whatever software you are using.

Software specific instructions can be found here:
* Zoom: [[https://itwiki.wpunj.edu/index.php/Zoom]]
* Teams: [[https://itwiki.wpunj.edu/index.php/Resources_for_Working_Remotely#Microsoft_Teams]]
* Webex: [[https://itwiki.wpunj.edu/index.php/Webex]]

The camera head has extensive adjustment and can be aimed in almost any direction. If the image is upside-down, use the flip button at the base of the camera [pic] to correct. If the image is in the wrong orientation, you can rotate the image 90 degrees using the rotate gear on the head.[pic]

=== To Learn More ===
To learn more, we recommend watching the Solo 8Plus Tutorial video found here: https://www.hovercam.com/quickstart/solo8plus NOTE: The first 20 seconds covers installation but the remaining 70 seconds contains very useful information. There are a number of other useful videos at the Solo 8Plus Quick Start page.
For best audio quality for remote viewers, always speak in the direction of the camera and not with your back to it.
Be sure to occasionally check the display to see remote viewers and to monitor whether they have questions or comments.

YuJa

2020-05-14T12:11:48Z

Rosenberge: /* Signing in Through WPU's YuJa Zone */

[[File:YujaLogo.png|200px|thumb|right|YuJa logo circa 2020]]

YuJa [http://www.yuja.com] (YuJa) is an enterprise media platform that facilitates online hosting, playback, and user management of digital media, as well as lecture capture, live streaming, social learning, video conferencing, and video test proctoring solutions. It encompasses a front-end website, referred to colloquially as WPU's [http://wpunj.yuja.com YuJa zone], which displays media that has been made available to WPU faculty and students for pedagogical purposes, and back-end account capabilities through which WPU members may upload and manage user-specific media content after signing in.

William Paterson University began using YuJa at the end of April 2020 to replace [[Illumira_(formerly_NJVid)|Illumira]] (formerly known as NJVid).

__TOC__

==Signing into Your YuJa Account==
All William Paterson University faculty and staff members have a YuJa account. You may access your YuJa account either through Blackboard or through WPU's YuJa zone.

===Signing in Through Blackboard===
1. Sign into Blackboard and navigate to the course in which you intend to use YuJa.

2. Click “Tools” from the left-hand menu.

<div style="width:200px">
[[Image:Tools.jpg|center|200px]]
</div>

3. Click on “YuJa.”

<div style="width:500px">
[[Image:YuJaToolListing2.jpg|center|500px]]
</div>

4. If this is your first time accessing YuJa via Blackboard, you might receive an automated email that confirms your account or course has been created.

===Signing in Through WPconnect or WPU's YuJa Zone===
1. Go to [http://www.wpunj.edu/wpconnect WPconnect], logon, and search for the YuJa link or click on the YuJa icon under the Apps display.

2. You may also go directly to [http://www.wpunj.edu/yuja www.wpunj.edu/yuja] and enter your William Paterson username and password.

==Uploading Content to YuJa==
There are two ways to upload content to YuJa: 1) via Blackboard and 2) via WPU's YuJa zone. Both provide the same features and capabilities, and the procedures for both are similar.
Please note that by default only you have access to the media you upload, but you are free to share it with other users, and/or embed it or email link(s) to it to your students.

===Uploading via Blackboard===

1. Sign into your YuJa account.

2. Along the left-hand menu, click on “My Media” if you are not already there. My Media is the location where you will upload media such as video, audio, and text files. You can organize your content into file folders by creating them with the “New Folder” menu option at the top and renaming the folders as necessary by clicking on the gear icon that appears when you mouse over a folder. Only you and those with whom you share access will be able to access the content in your My Media section.

3. Navigate to the area or folder within My Media where you want to upload your media, and click “Upload” from the top menu.

<div style="width:350px">
[[Image:YuJaUpload.jpg|center|350px]]
</div>

4. Select your media type (the default selection is “video”) and click the “Browse” button. Select a file to upload and click “Open.”

5. Click on “Add Tags” underneath the Browse button. Add a title for your media using the text box corresponding to the “Title” row and “Value” column. The other data fields are optional. Click Save.

<div style="width:500px">
[[Image:BaboonMovieEntryInYuja.jpg|center|500px]]
</div>

6. Click “Start Upload.” You will see a graphic indicating that your media is uploading and another when it begins processing. When complete, your media will appear in your My Media. Mouse over your media and select an option to make adjustments. Select “More” to alter the metadata, thumbnail, etc. To select your media, hold "Control" on a PC ("Command" on a Mac) and select your media. Selections will display an orange border. You can make more than one selection.

<div style="width:350px">
[[Image:BaboonMovieInYuja.jpg|center|350px]]
</div>

===Uploading via WPU's YuJa Zone===

1. Go to WPU's [http://wpunj.yuja.com YuJa zone] (wpunj.yuja.com) and sign in.

2. Follow the same steps as those listed to [[#Uploading via Blackboard|upload via Blackboard]], beginning with step 2.

==Captioning Your Videos==

YuJa will automatically add captions to videos that you upload with approximately 70% speech-to-text accuracy. You will receive an email notifying you when captions have been added to your video.

===Manually Adjusting Captions===

You can manually correct and adjust automated captions.

1. Sign into your YuJa account and in My Media, mouse over your video and click "Edit." You will be taken to the Media Editor.

2. Click on the "CC" icon at the right of the screen.

<div style="width:200px">
[[Image:CC.jpg|center|200px]]
</div>

3. Click on the text of a caption you would like to alter and enter your correction. To add an altogether new caption, use the blue "Add Caption" button. To outright delete a particular caption, click on the trash icon.

<div style="width:500px">
[[Image:YuJaCaptions2.jpg|center|500px]]
</div>

4. When complete, click Save from the top menu.

==Embedding into Blackboard==
Faculty can place YuJa media directly into their Blackboard course shells. This lets students view the media within Blackboard without having to click on a link and exit out to a separate website.

===Instructions===

1. Go to your course shell in Blackboard and navigate to the content area where you would like to embed a media asset, such as a video.

2. Mouse over “Build Content” from the top menu and select “YuJa Media Chooser.”

<div style="width:350px">
[[Image:YujaMediaChooser2.jpg|center|350px]]
</div>

3. Scroll down until you see the text box reading, “Search title or description term.” Here, either search by title to find the video you want to embed, or scroll further down and select the video from the list.

4. Click “Insert Videos” at the bottom right-hand corner.

5. You will now see your video embedded at the bottom of your content area. Consider switching to student preview mode and playing the video to confirm that it will play back properly for your students.

==External links==

[http://www.yuja.com Official YuJa website]

[http://wpunj.yuja.com WPU YuJa zone]

[[Category:Streaming Media]]

YuJa

2020-05-06T17:11:30Z

Rosenberge: /* Signing in Through WPU's YuJa Zone */

[[File:YujaLogo.png|200px|thumb|right|YuJa logo circa 2020]]

YuJa [http://www.yuja.com] (YuJa) is an enterprise media platform that facilitates online hosting, playback, and user management of digital media, as well as lecture capture, live streaming, social learning, video conferencing, and video test proctoring solutions. It encompasses a front-end website, referred to colloquially as WPU's [http://wpunj.yuja.com YuJa zone], which displays media that has been made available to WPU faculty and students for pedagogical purposes, and back-end account capabilities through which WPU members may upload and manage user-specific media content after signing in.

William Paterson University began using YuJa at the end of April 2020 to replace [[Illumira_(formerly_NJVid)|Illumira]] (formerly known as NJVid).

__TOC__

==Signing into Your YuJa Account==
All William Paterson University faculty and staff members have a YuJa account. You may access your YuJa account either through Blackboard or through WPU's YuJa zone.

===Signing in Through Blackboard===
1. Sign into Blackboard and navigate to the course in which you intend to use YuJa.

2. Click “Tools” from the left-hand menu.

<div style="width:200px">
[[Image:Tools.jpg|center|200px]]
</div>

3. Click on “YuJa.”

<div style="width:500px">
[[Image:YuJaToolListing2.jpg|center|500px]]
</div>

4. If this is your first time accessing YuJa via Blackboard, you might receive an automated email that confirms your account or course has been created.

===Signing in Through WPU's YuJa Zone===
1. Go to [http://www.wpunj.edu/wpconnect WPconnect], logon, and search for the YuJa link or click on the YuJa icon under the Apps display.

2. You may also go directly to [http://www.wpunj.edu/yuja www.wpunj.edu/yuja] and enter your William Paterson username and password.

==Uploading Content to YuJa==
There are two ways to upload content to YuJa: 1) via Blackboard and 2) via WPU's YuJa zone. Both provide the same features and capabilities, and the procedures for both are similar.
Please note that by default only you have access to the media you upload, but you are free to share it with other users, and/or embed it or email link(s) to it to your students.

===Uploading via Blackboard===

1. Sign into your YuJa account.

2. Along the left-hand menu, click on “My Media” if you are not already there. My Media is the location where you will upload media such as video, audio, and text files. You can organize your content into file folders by creating them with the “New Folder” menu option at the top and renaming the folders as necessary by clicking on the gear icon that appears when you mouse over a folder. Only you and those with whom you share access will be able to access the content in your My Media section.

3. Navigate to the area or folder within My Media where you want to upload your media, and click “Upload” from the top menu.

<div style="width:350px">
[[Image:YuJaUpload.jpg|center|350px]]
</div>

4. Select your media type (the default selection is “video”) and click the “Browse” button. Select a file to upload and click “Open.”

5. Click on “Add Tags” underneath the Browse button. Add a title for your media using the text box corresponding to the “Title” row and “Value” column. The other data fields are optional. Click Save.

<div style="width:500px">
[[Image:BaboonMovieEntryInYuja.jpg|center|500px]]
</div>

6. Click “Start Upload.” You will see a graphic indicating that your media is uploading and another when it begins processing. When complete, your media will appear in your My Media. Mouse over your media and select an option to make adjustments. Select “More” to alter the metadata, thumbnail, etc. To select your media, hold "Control" on a PC ("Command" on a Mac) and select your media. Selections will display an orange border. You can make more than one selection.

<div style="width:350px">
[[Image:BaboonMovieInYuja.jpg|center|350px]]
</div>

===Uploading via WPU's YuJa Zone===

1. Go to WPU's [http://wpunj.yuja.com YuJa zone] (wpunj.yuja.com) and sign in.

2. Follow the same steps as those listed to [[#Uploading via Blackboard|upload via Blackboard]], beginning with step 2.

==Captioning Your Videos==

YuJa will automatically add captions to videos that you upload with approximately 70% speech-to-text accuracy. You will receive an email notifying you when captions have been added to your video.

===Manually Adjusting Captions===

You can manually correct and adjust automated captions.

1. Sign into your YuJa account and in My Media, mouse over your video and click "Edit." You will be taken to the Media Editor.

2. Click on the "CC" icon at the right of the screen.

<div style="width:200px">
[[Image:CC.jpg|center|200px]]
</div>

3. Click on the text of a caption you would like to alter and enter your correction. To add an altogether new caption, use the blue "Add Caption" button. To outright delete a particular caption, click on the trash icon.

<div style="width:500px">
[[Image:YuJaCaptions2.jpg|center|500px]]
</div>

4. When complete, click Save from the top menu.

==Embedding into Blackboard==
Faculty can place YuJa media directly into their Blackboard course shells. This lets students view the media within Blackboard without having to click on a link and exit out to a separate website.

===Instructions===

1. Go to your course shell in Blackboard and navigate to the content area where you would like to embed a media asset, such as a video.

2. Mouse over “Build Content” from the top menu and select “YuJa Media Chooser.”

<div style="width:350px">
[[Image:YujaMediaChooser2.jpg|center|350px]]
</div>

3. Scroll down until you see the text box reading, “Search title or description term.” Here, either search by title to find the video you want to embed, or scroll further down and select the video from the list.

4. Click “Insert Videos” at the bottom right-hand corner.

5. You will now see your video embedded at the bottom of your content area. Consider switching to student preview mode and playing the video to confirm that it will play back properly for your students.

==External links==

[http://www.yuja.com Official YuJa website]

[http://wpunj.yuja.com WPU YuJa zone]

[[Category:Streaming Media]]

Remote Technology Resources

2020-03-22T15:47:18Z

Rosenberge: /* Contacting the IT Helpdesk */

Remote Technology Resources

2020-03-22T15:18:45Z

Rosenberge: /* Resources for Students Without Computers */

Resources for Working Remotely

2020-03-08T16:33:09Z

Rosenberge: /* Voicemail */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect clinet connection is required as well. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail on campus or remotely using a VPN connection.

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

Resources for Working Remotely

2020-03-08T16:31:59Z

Rosenberge: /* Voicemail */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect clinet connection is required. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail on campus or remotely using a VPN connection.

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

Resources for Working Remotely

2020-03-08T16:28:30Z

Rosenberge: /* Voicemail */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect clinet connection is required. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail.

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

Resources for Working Remotely

2020-03-08T16:18:16Z

Rosenberge: /* Home Use Software for Personal Computers */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use and if off-campus a VPN is required. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail.

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

Resources for Working Remotely

2020-03-08T16:12:52Z

Rosenberge: /* Avaya Softphone Client */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use and if off-campus a VPN is required. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail.

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List.

Resources for Working Remotely

2020-03-08T16:11:27Z

Rosenberge: /* Voicemail */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use and if off-campus a VPN is required. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail.

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon IT approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List.

Resources for Working Remotely

2020-03-08T16:03:42Z

Rosenberge: /* WPconnect and Banner Access */

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.
===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is suggested as Flash is required for use. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail.
===Avaya Softphone Client===
The Avaya Softphone Client is available, upon IT approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List.

Document Collaboration and Sharing Use Cases

2020-02-26T17:43:25Z

Rosenberge: /* My Documents */

[[Microsoft Office 365]] offers the option of creating Word, Excel, PowerPoint, and OneNote documents using a web browser on-line and storing files in the cloud using [[Microsoft Office 365#OneDrive for Business|OneDrive]].

The ability to use a web browser to edit and create documents on-line allows for mobility and easy access to documents that are safely stored. These documents may be shared with WPU faculty, staff, and students, as well as colleagues that do not have WPU Accounts. The ease of sharing with anyone, at any time, ensures an easy setup for collaborative work and communication. While control of documents are retained by the owner, they are also WPU assets and can be managed by WPU Information Technology staff if necessary, consistent with University policy. However, it is important to note, once documents are deleted by the “owner” or the owner’s WPU account is removed, the documents cannot be recovered.

[[Microsoft Office 365]] is an excellent tool offering collaborative and mobility options, but it is not intended to replace Blackboard document submission and sharing, [[Map a Network Drive|Group Files (“K Drive”), User Files (“U” drive)]] and "My Documents". When deciding on which technology tool to use, consider the following:

==Blackboard document submission and sharing==
Course material and student submissions should be maintained in Blackboard. Students and Faculty are automatically added to the course following registration and password protection limits the content to the course members. It is not necessary for the content owner to establish sharing, it is automatic. Submissions by students are time stamped ensuring deadlines are adhered to. All course content and student assignments and tests are stored in one location for ease of use by the student and class assessment activities and are maintained over time.

==[[Map a Network Drive|Group Files]]==
Available for Faculty and Staff. Content is maintained on William Paterson University's file storage network and backed up locally. Files, though “owned” by the individual who created the file, will remain even if the owner's account is removed. Group Files should be used for department content that is an integral part of business operations that needs to be shared with members of a division, department, or group. The use is more availability than collaborative.
The files are available remotely via [[VPN Remote Access|VPN Access]] editing and saving is not as easy as [[Microsoft Office 365]] and the application to edit and create files must exist on the device used to access the content, running [[VPN Remote Access|VPN]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==User Files==
Available to Faculty and Staff. Content is maintained on the William Paterson University file storage network and backed up locally. Files are owned and maintained by an individual, but may be easily redirected to another user when the user leaves the University or incapacitated. It is a safe location for documents that a user maintains and references on-campus and remotely via a [[VPN Remote Access|Virtual Private Network (VPN) connection]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==My Documents==
When Faculty and Staff use an on-campus Windows PC documents are redirected to the University file services and backed-up via a nightly process affording the same protection offered to User Files. However, the documents may not be accessed remotely without a [[VPN Remote Access|VPN connection]].
Documents on a Laptop are not redirected to University file services and backed-up. Laptop users may lose file(s) if the local drive is damaged or if a file is deleted by mistake. It is recommended that Laptop users keep important files in [[Microsoft Office 365]], Group, or User files. Because of the danger of data loss or exposure if a theft occurs it is not acceptable to store sensitive, protected, or confidential University data on Laptop computers.

==[[Microsoft Office 365]]==
Excellent for ad-hoc collaboration and cloud accessibility. Microsoft Office Documents may be edited and saved in a web browser without the need for Office Applications on the local device. If Office Applications (especially Office 2013) are available on the local device, documents may be easily created and edited on the local device and saving on the cloud is transparent.

What's missing for collaboration is any sense of versioning and team sites. There's no track changes functionality in the Office Web Apps—yet—so you'll still need to use the desktop applications for that kind of use. That said, track changes information is saved within Office documents, so you can "round trip" them between the desktop and the web and not lose that information. The comment capability is available for Web Applications and will “round trip”. Team sites can be implemented but the process has not been put in place at this time.

[[Microsoft Office 365]] should not be considered a permanent storage location. When the collaborative process or need for cloud editing is no longer necessary for a document that becomes a University resource or asset, it should be stored in group folders or user files.

'''It is important to note that when accessing [[Microsoft Office 365]] or storing documents using [[Microsoft Office 365]] [http://www.wpunj.edu/it/policies Information Technology Acceptable User Policies] apply the same as when using any other WPU technology resources.'''

==MacOS DropBox for Business Account==

Faculty and staff that have university imaged MacOS systems have access to an official WPUNJ Dropbox account. Once this account is set up on the university Macs, the assigned user’s user folder is syncronised with Dropbox as explained in the following document:

https://itwiki.wpunj.edu/images/a/ad/WPU_DropBox_for_Business_Manual.pdf

A faculty member may access their home folder data via the dropbox.com website. Any changes made to documents and saved back to dropbox.com will be synced back to the university machine located on campus the next time it has network access.

If a staff member wishes to share a document or folder with other persons, they can create a share folder or send the file to other colleagues. Faculty members may also create a shared folder for use with designated colleagues. This folder does not have to exist on the user’s local hard drive.

In the case of accidental deletion of or changes to files or folders, users can access and restore older versions of documents or entire folders from Dropbox.

Document Collaboration and Sharing Use Cases

2020-02-26T17:42:40Z

Rosenberge: /* User Files */

[[Microsoft Office 365]] offers the option of creating Word, Excel, PowerPoint, and OneNote documents using a web browser on-line and storing files in the cloud using [[Microsoft Office 365#OneDrive for Business|OneDrive]].

The ability to use a web browser to edit and create documents on-line allows for mobility and easy access to documents that are safely stored. These documents may be shared with WPU faculty, staff, and students, as well as colleagues that do not have WPU Accounts. The ease of sharing with anyone, at any time, ensures an easy setup for collaborative work and communication. While control of documents are retained by the owner, they are also WPU assets and can be managed by WPU Information Technology staff if necessary, consistent with University policy. However, it is important to note, once documents are deleted by the “owner” or the owner’s WPU account is removed, the documents cannot be recovered.

[[Microsoft Office 365]] is an excellent tool offering collaborative and mobility options, but it is not intended to replace Blackboard document submission and sharing, [[Map a Network Drive|Group Files (“K Drive”), User Files (“U” drive)]] and "My Documents". When deciding on which technology tool to use, consider the following:

==Blackboard document submission and sharing==
Course material and student submissions should be maintained in Blackboard. Students and Faculty are automatically added to the course following registration and password protection limits the content to the course members. It is not necessary for the content owner to establish sharing, it is automatic. Submissions by students are time stamped ensuring deadlines are adhered to. All course content and student assignments and tests are stored in one location for ease of use by the student and class assessment activities and are maintained over time.

==[[Map a Network Drive|Group Files]]==
Available for Faculty and Staff. Content is maintained on William Paterson University's file storage network and backed up locally. Files, though “owned” by the individual who created the file, will remain even if the owner's account is removed. Group Files should be used for department content that is an integral part of business operations that needs to be shared with members of a division, department, or group. The use is more availability than collaborative.
The files are available remotely via [[VPN Remote Access|VPN Access]] editing and saving is not as easy as [[Microsoft Office 365]] and the application to edit and create files must exist on the device used to access the content, running [[VPN Remote Access|VPN]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==User Files==
Available to Faculty and Staff. Content is maintained on the William Paterson University file storage network and backed up locally. Files are owned and maintained by an individual, but may be easily redirected to another user when the user leaves the University or incapacitated. It is a safe location for documents that a user maintains and references on-campus and remotely via a [[VPN Remote Access|Virtual Private Network (VPN) connection]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==My Documents==
When using an on-campus Windows PC documents are redirected to the University file services and backed-up via a nightly process affording the same protection offered to User Files. However, the documents may not be accessed remotely without a [[VPN Remote Access|VPN connection]].
Documents on a Laptop are not redirected to University file services and backed-up. Laptop users may lose file(s) if the local drive is damaged or if a file is deleted by mistake. It is recommended that Laptop users keep important files in [[Microsoft Office 365]], Group, or User files. Because of the danger of data loss or exposure if a theft occurs it is not acceptable to store sensitive, protected, or confidential University data on Laptop computers.

==[[Microsoft Office 365]]==
Excellent for ad-hoc collaboration and cloud accessibility. Microsoft Office Documents may be edited and saved in a web browser without the need for Office Applications on the local device. If Office Applications (especially Office 2013) are available on the local device, documents may be easily created and edited on the local device and saving on the cloud is transparent.

What's missing for collaboration is any sense of versioning and team sites. There's no track changes functionality in the Office Web Apps—yet—so you'll still need to use the desktop applications for that kind of use. That said, track changes information is saved within Office documents, so you can "round trip" them between the desktop and the web and not lose that information. The comment capability is available for Web Applications and will “round trip”. Team sites can be implemented but the process has not been put in place at this time.

[[Microsoft Office 365]] should not be considered a permanent storage location. When the collaborative process or need for cloud editing is no longer necessary for a document that becomes a University resource or asset, it should be stored in group folders or user files.

'''It is important to note that when accessing [[Microsoft Office 365]] or storing documents using [[Microsoft Office 365]] [http://www.wpunj.edu/it/policies Information Technology Acceptable User Policies] apply the same as when using any other WPU technology resources.'''

==MacOS DropBox for Business Account==

Faculty and staff that have university imaged MacOS systems have access to an official WPUNJ Dropbox account. Once this account is set up on the university Macs, the assigned user’s user folder is syncronised with Dropbox as explained in the following document:

https://itwiki.wpunj.edu/images/a/ad/WPU_DropBox_for_Business_Manual.pdf

A faculty member may access their home folder data via the dropbox.com website. Any changes made to documents and saved back to dropbox.com will be synced back to the university machine located on campus the next time it has network access.

If a staff member wishes to share a document or folder with other persons, they can create a share folder or send the file to other colleagues. Faculty members may also create a shared folder for use with designated colleagues. This folder does not have to exist on the user’s local hard drive.

In the case of accidental deletion of or changes to files or folders, users can access and restore older versions of documents or entire folders from Dropbox.

Document Collaboration and Sharing Use Cases

2020-02-26T17:42:14Z

Rosenberge: /* Group Files */

[[Microsoft Office 365]] offers the option of creating Word, Excel, PowerPoint, and OneNote documents using a web browser on-line and storing files in the cloud using [[Microsoft Office 365#OneDrive for Business|OneDrive]].

The ability to use a web browser to edit and create documents on-line allows for mobility and easy access to documents that are safely stored. These documents may be shared with WPU faculty, staff, and students, as well as colleagues that do not have WPU Accounts. The ease of sharing with anyone, at any time, ensures an easy setup for collaborative work and communication. While control of documents are retained by the owner, they are also WPU assets and can be managed by WPU Information Technology staff if necessary, consistent with University policy. However, it is important to note, once documents are deleted by the “owner” or the owner’s WPU account is removed, the documents cannot be recovered.

[[Microsoft Office 365]] is an excellent tool offering collaborative and mobility options, but it is not intended to replace Blackboard document submission and sharing, [[Map a Network Drive|Group Files (“K Drive”), User Files (“U” drive)]] and "My Documents". When deciding on which technology tool to use, consider the following:

==Blackboard document submission and sharing==
Course material and student submissions should be maintained in Blackboard. Students and Faculty are automatically added to the course following registration and password protection limits the content to the course members. It is not necessary for the content owner to establish sharing, it is automatic. Submissions by students are time stamped ensuring deadlines are adhered to. All course content and student assignments and tests are stored in one location for ease of use by the student and class assessment activities and are maintained over time.

==[[Map a Network Drive|Group Files]]==
Available for Faculty and Staff. Content is maintained on William Paterson University's file storage network and backed up locally. Files, though “owned” by the individual who created the file, will remain even if the owner's account is removed. Group Files should be used for department content that is an integral part of business operations that needs to be shared with members of a division, department, or group. The use is more availability than collaborative.
The files are available remotely via [[VPN Remote Access|VPN Access]] editing and saving is not as easy as [[Microsoft Office 365]] and the application to edit and create files must exist on the device used to access the content, running [[VPN Remote Access|VPN]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==User Files==
Content is maintained on the William Paterson University file storage network and backed up locally. Files are owned and maintained by an individual, but may be easily redirected to another user when the user leaves the University or incapacitated. It is a safe location for documents that a user maintains and references on-campus and remotely via a [[VPN Remote Access|Virtual Private Network (VPN) connection]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==My Documents==
When using an on-campus Windows PC documents are redirected to the University file services and backed-up via a nightly process affording the same protection offered to User Files. However, the documents may not be accessed remotely without a [[VPN Remote Access|VPN connection]].
Documents on a Laptop are not redirected to University file services and backed-up. Laptop users may lose file(s) if the local drive is damaged or if a file is deleted by mistake. It is recommended that Laptop users keep important files in [[Microsoft Office 365]], Group, or User files. Because of the danger of data loss or exposure if a theft occurs it is not acceptable to store sensitive, protected, or confidential University data on Laptop computers.

==[[Microsoft Office 365]]==
Excellent for ad-hoc collaboration and cloud accessibility. Microsoft Office Documents may be edited and saved in a web browser without the need for Office Applications on the local device. If Office Applications (especially Office 2013) are available on the local device, documents may be easily created and edited on the local device and saving on the cloud is transparent.

What's missing for collaboration is any sense of versioning and team sites. There's no track changes functionality in the Office Web Apps—yet—so you'll still need to use the desktop applications for that kind of use. That said, track changes information is saved within Office documents, so you can "round trip" them between the desktop and the web and not lose that information. The comment capability is available for Web Applications and will “round trip”. Team sites can be implemented but the process has not been put in place at this time.

[[Microsoft Office 365]] should not be considered a permanent storage location. When the collaborative process or need for cloud editing is no longer necessary for a document that becomes a University resource or asset, it should be stored in group folders or user files.

'''It is important to note that when accessing [[Microsoft Office 365]] or storing documents using [[Microsoft Office 365]] [http://www.wpunj.edu/it/policies Information Technology Acceptable User Policies] apply the same as when using any other WPU technology resources.'''

==MacOS DropBox for Business Account==

Faculty and staff that have university imaged MacOS systems have access to an official WPUNJ Dropbox account. Once this account is set up on the university Macs, the assigned user’s user folder is syncronised with Dropbox as explained in the following document:

https://itwiki.wpunj.edu/images/a/ad/WPU_DropBox_for_Business_Manual.pdf

A faculty member may access their home folder data via the dropbox.com website. Any changes made to documents and saved back to dropbox.com will be synced back to the university machine located on campus the next time it has network access.

If a staff member wishes to share a document or folder with other persons, they can create a share folder or send the file to other colleagues. Faculty members may also create a shared folder for use with designated colleagues. This folder does not have to exist on the user’s local hard drive.

In the case of accidental deletion of or changes to files or folders, users can access and restore older versions of documents or entire folders from Dropbox.

Emergency Notifications

2019-05-23T19:19:23Z

Rosenberge: /* Rave Guardian App */

===Emergency Numbers===

<table width="300px">
<tr>
<td>'''University Police:'''</td>
<td>'''973-720-2300'''</td></tr>
<tr>
<td>Health & Wellness Center:</td>
<td>973-720-2361</td></tr>
<tr>
<td>Student Development:</td>
<td>973-720-2218</td></tr>
</table>

===Fire===

In case of fire, call University Police, at extension '''2300'''

All 911 calls from a campus phone are directed to the university police.

===Emergency Alerts (Weather)===

The President of the University may cancel classes due to weather conditions or other campus emergencies. The Technology Services department is responsible for issuing those announcements at the direction of the President or his designee. The following means are available to obtain this information:

<ol>
<li>An Emergency Notification message containing detailed information pertaining to the incident will be delivered to all locations (voice messages to cell, home or alternate phones, text messages) as specified by you. Participation in this service is mandatory for resident students. Please access [http://wpconnect.wpunj.edu WPConnect] Emergency Notification Service under WPUNJ Bookmarks to log in to sign up.</li>
<li>University Emergency Number is '''973-720-2475.''' A recorded message regarding the status of University operations will be posted. Status includes cancelled classes, closings, delayed openings or early releases. This number is printed on the back of the WPU ID card.</li>

<li>Access the '''[http://www.wpunj.edu University Homepage]''' regarding the status of operations</li>
<li>Check your University Email Account '''[https://login.live.com/ Email login]'''</li>
<li>Access the University's Facebook page and/or Twitter feed.</li>
<li>Announced for weather conditions only on the following Radio and TV stations.

<p>Radio Stations<br />
WINS 1010 AM, WOR 710 AM, Max 106.3 FM, WSUS 102.3 FM, WNNJ 103.7 FM, Clear Channel Tri-State</p>
<p>TV Stations<br />
NEWS 12 NJ, WNBC, CBS2, and WINS has a website, www.1010wins.com that will list school closings.</p>
</li>
</ol>

===Rave Guardian App===
{{#ev:youtube|ia0jXNJFg4o|400|right}}
'''Rave Guardian is a mobile app that consolidates important Campus resources and provides two-way critical communication between students and campus officials including Campus Police.'''

*To you use the app, Emergency Notifications must be set up for your account.
**If you have not set up Emergency Notifications, do so by accessing the link under general services in the student’s tab, or under HR profile in the employees tab.
*When you are enabled for emergency notifications, you can download the Rave Guardian App from the [https://itunes.apple.com/us/app/rave-guardian/id691246562?mt=8 Apple App Store] or [https://play.google.com/store/apps/details?id=com.ravemobilesafety.raveguardian&hl=en_US Google Play Store].
*Open the app and enter your cell phone number then enter the conformation code you receive. Follow this same process using your William Paterson email.
*When you have Rave guardian open, you will have access to a wide array of campus information and resources by pressing one of the six icons shown.

<font color=red><b>THIS APP ENABLES YOU, IF YOU HAVE AN EMERGENCY, TO DIRECTLY CALL CAMPUS POLICE AT ANYTIME AND ANYWHERE ON CAMPUS.</b></font>

{|
|-

|

[[File:Ravehomepage.jpeg|left|200px]]

|
# '''Inbox''' will display important campus message and alerts.
# '''Safety Timers''' gives you the option to appoint a friend from your contacts as your guardian. When you set a timer, this guardian will be sent a text with a link to monitor your progress when traveling.
# '''Submit a tip''' allows you to report an incident or campus concern via text as yourself or anonymously.
# '''Campus Directory''' displays a list of the directory. Click any selection on the list to instantly contact that department.
# '''Campus Resources''' provides a list of important campus weblinks.
# '''Call University Police Department''' will directly put you in contact with campus police.
|}

Affirmed/Preferred First Name

2019-04-04T12:09:05Z

Rosenberge: /* Places Where Legal First Name is Used and Displayed */

==Affirmed/Preferred First Name==
In 2018 William Paterson University began implementing the use of affirmed/preferred first name, recognizing that individuals use or may prefer to be known by a name other than their legal name.

Students and Employees who wish to use an affirmed/preferred first name may now do so by updating their information in the “My Profile” page in WPconnect. After updating in WPconnect it may take a full business day to propagate to the systems that support the affirmed/preferred first name.

Prospective students may provide an affirmed/preferred first name on the admissions application.

===Places Where Affirmed/Preferred First Name is Displayed===
* WPconnect
* Email Display Name
* Blackboard
* WPconnect Faculty and Advisor Dashboard including the advisee listing
* Banner Query Pad
* Housing Management System
* Banner 9 Self-Service
* Student ID Cards upon request
* Degreeworks
* Starfish
*CBoard ID Card System

===Places Where Legal First Name is Used and Displayed===
'''Note:''' The individual’s legal first name will continue to be used for these records, which include but are not limited to, the following:
* Admissions records
* Paychecks and tax documents
* Official transcripts
* Financial aid records
* Enrollment verifications
* Medical records
* Employment records
* Law enforcement records
* Third party developed or cloud applications where the vendor has not implemented an affirmed/preferred first name solution

''The University reserves the right to deny requests in the following circumstances: The name is intended to misrepresent the person’s identity and/or misappropriate the identity of another person or organization; is an attempt to avoid a legal obligation; is derogatory, obscene or otherwise inappropriate. It is important to note that any affirmed/preferred first name deemed inappropriate will result in the denial of the use of a affirmed/preferred name.
''

[[Category:Help Desk]][[Category:Email]]

Affirmed/Preferred First Name

2019-04-04T12:06:50Z

Rosenberge: /* Affirmed/Preferred First Name */

==Affirmed/Preferred First Name==
In 2018 William Paterson University began implementing the use of affirmed/preferred first name, recognizing that individuals use or may prefer to be known by a name other than their legal name.

Students and Employees who wish to use an affirmed/preferred first name may now do so by updating their information in the “My Profile” page in WPconnect. After updating in WPconnect it may take a full business day to propagate to the systems that support the affirmed/preferred first name.

Prospective students may provide an affirmed/preferred first name on the admissions application.

===Places Where Affirmed/Preferred First Name is Displayed===
* WPconnect
* Email Display Name
* Blackboard
* WPconnect Faculty and Advisor Dashboard including the advisee listing
* Banner Query Pad
* Housing Management System
* Banner 9 Self-Service
* Student ID Cards upon request
* Degreeworks
* Starfish
*CBoard ID Card System

===Places Where Legal First Name is Used and Displayed===
'''Note:''' The individual’s legal first name will continue to be used for these records, which include but are not limited to the following:
* Admissions records
* Paychecks and tax documents
* Official transcripts
* Financial aid records
* Enrollment verifications
* Medical records
* Employment records
* Law enforcement records
* Third party developed or cloud applications where the vendor has not implemented an affirmed/preferred first name solution

''The University reserves the right to deny requests in the following circumstances: The name is intended to misrepresent the person’s identity and/or misappropriate the identity of another person or organization; is an attempt to avoid a legal obligation; is derogatory, obscene or otherwise inappropriate. It is important to note that any affirmed/preferred first name deemed inappropriate will result in the denial of the use of a affirmed/preferred name.
''

[[Category:Help Desk]][[Category:Email]]

Document Collaboration and Sharing Use Cases

2017-05-01T12:23:23Z

Rosenberge: /* DropBox for Business */

[[Microsoft Office 365]] offers the option of creating Word, Excel, PowerPoint, and OneNote documents using a web browser on-line and storing files in the cloud using [[Microsoft Office 365#OneDrive for Business|OneDrive (formally SkyDrive)]].

The ability to use a web browser to edit and create documents on-line allows for mobility and easy access to documents that are safely stored. These documents may be shared with WPU faculty, staff, and students, as well as colleagues that do not have WPU Accounts. The ease of sharing with anyone, at any time, ensures an easy setup for collaborative work and communication. While control of documents are retained by the owner, they are also WPU assets and can be managed by WPU Information Technology staff if necessary, consistent with University policy. However, it is important to note, once documents are deleted by the “owner” or the owner’s WPU account is removed, the documents cannot be recovered.

[[Microsoft Office 365]] is an excellent tool offering collaborative and mobility options, but it is not intended to replace Blackboard document submission and sharing, [[Map a Network Drive|Group Files (“K Drive”), User Files (“U” drive)]] and "My Documents". When deciding on which technology tool to use, consider the following:

==Blackboard document submission and sharing==
Course material and student submissions should be maintained in Blackboard. Students and Faculty are automatically added to the course following registration and password protection limits the content to the course members. It is not necessary for the content owner to establish sharing, it is automatic. Submissions by students are time stamped ensuring deadlines are adhered to. All course content and student assignments and tests are stored in one location for ease of use by the student and class assessment activities and are maintained over time.

==[[Map a Network Drive|Group Files]]==
Content is maintained on William Paterson University's file storage network and backed up locally. Files, though “owned” by the individual who created the file, will remain even if the owner's account is removed. Group Files should be used for department content that is an integral part of business operations that needs to be shared with members of a division, department, or group. The use is more availability than collaborative.
The files are available remotely via [[VPN Remote Access|VPN Access]] editing and saving is not as easy as [[Microsoft Office 365]] and the application to edit and create files must exist on the device used to access the content, running [[VPN Remote Access|VPN]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==User Files==
Content is maintained on the William Paterson University file storage network and backed up locally. Files are owned and maintained by an individual, but may be easily redirected to another user when the user leaves the University or incapacitated. It is a safe location for documents that a user maintains and references on-campus and remotely via a [[VPN Remote Access|Virtual Private Network (VPN) connection]].
It is possible to recover, with some time limitations, a file that was inadvertently deleted once it was stored via the backup process.

==My Documents==
When using an on-campus Windows PC documents are redirected to the University file services and backed-up via a nightly process affording the same protection offered to User Files. However, the documents may not be accessed remotely without a [[VPN Remote Access|VPN connection]].
Documents on a Laptop are not redirected to University file services and backed-up. Laptop users may lose file(s) if the local drive is damaged or if a file is deleted by mistake. It is recommended that Laptop users keep important files in [[Microsoft Office 365]], Group, or User files. Because of the danger of data loss or exposure if a theft occurs it is not acceptable to store sensitive, protected, or confidential University data on Laptop computers.

==[[Microsoft Office 365]]==
Excellent for ad-hoc collaboration and cloud accessibility. Microsoft Office Documents may be edited and saved in a web browser without the need for Office Applications on the local device. If Office Applications (especially Office 2013) are available on the local device, documents may be easily created and edited on the local device and saving on the cloud is transparent.

What's missing for collaboration is any sense of versioning and team sites. There's no track changes functionality in the Office Web Apps—yet—so you'll still need to use the desktop applications for that kind of use. That said, track changes information is saved within Office documents, so you can "round trip" them between the desktop and the web and not lose that information. The comment capability is available for Web Applications and will “round trip”. Team sites can be implemented but the process has not been put in place at this time.

[[Microsoft Office 365]] should not be considered a permanent storage location. When the collaborative process or need for cloud editing is no longer necessary for a document that becomes a University resource or asset, it should be stored in group folders or user files.

'''It is important to note that when accessing [[Microsoft Office 365]] or storing documents using [[Microsoft Office 365]] [http://www.wpunj.edu/it/policies Information Technology Acceptable User Policies] apply the same as when using any other WPU technology resources.'''

==[[MacOS DropBox for Business Account]]==

Faculty and staff that have university imaged MacOS systems have access to an official WPUNJ Dropbox account. Once this account is set up on the university Macs, the assigned user’s user folder is syncronised with Dropbox as explained in the following document:

https://itwiki.wpunj.edu/images/a/ad/WPU_DropBox_for_Business_Manual.pdf

A faculty member may access their home folder data via the dropbox.com website. Any changes made to documents and saved back to dropbox.com will be synced back to the university machine located on campus the next time it has network access.

If a staff member wishes to share a document or folder with other persons, they can create a share folder or send the file to other colleagues. Faculty members may also create a shared folder for use with designated colleagues. This folder does not have to exist on the user’s local hard drive.

In the case of accidental deletion of or changes to files or folders, users can access and restore older versions of documents or entire folders from Dropbox.

LinkedIn Learning

2016-10-04T15:43:16Z

Rosenberge: /* Login Directly Through Lynda.com */

=Lynda.com Learning Library=

Lynda.com is a valuable tool for continuous learning and professional development available 24/7 to most full time faculty and staff. Eligible faculty and staff will have Lynda.com listed as a service available through WPConnect. Students enrolled in certain courses were granted access and received an email invitation informing them of the access.

=What is Lynda.com?=
<ul>
<li>4000+ high quality courses and instructional videos
<li>Courses taught by industry experts on thousands of topics
<li>Learn at your own pace in your own environment
<li>Take an entire course or access a single concept
<li>Access on your mobile device for learning anytime, anywhere
<li>For More Information, Visit [https://www.lynda.com/Business-E-learning-tutorials/How-to-use-lynda-com/77683-2.html How to Use Lynda.com]
</ul>

=Logging into Lynda.com=

Faculty and Staff should contact Desyra Highsmith at x2834, or highsmithd@wpunj.edu if they any difficulties. (Please note if you have previously had a Lynda.com account, you will be prompted to merge your training history into this account during the registration process.)

Students who have difficulty logging in should contact the Help Desk at 973-720-4357 or enter a [http://www.wpunj.edu/helpdesk Help Desk Ticket]

==Faculty and Staff Login Through WP Connect==
#Click on the Employees Tab
#Click on Information Technology
#Under Resources, Select Lynda.com
[[File:LyndaCom-WPConnect.PNG]]

==Students, Who Are Enrolled in a Class That Were Granted Access, Login Directly Through Lynda.com==
#Go to [http://www.Lynda.com Lynda.com]
#Select ''Sign in'' from the top right corner
#Select "Sign in with your organization portal"
#Enter "Wpunj.edu" as the Organization's URL
#Log in with your WPUNJ credentials

{|
|[[File:LyndaCom-Direct1.PNG]]
|[[File:LyndaCom-Direct2.PNG]]
|[[File:LyndaCom-Direct3.PNG]]
|}

LinkedIn Learning

2016-10-04T15:42:16Z

Rosenberge: /* Login Through WP Connect */

=Lynda.com Learning Library=

Lynda.com is a valuable tool for continuous learning and professional development available 24/7 to most full time faculty and staff. Eligible faculty and staff will have Lynda.com listed as a service available through WPConnect. Students enrolled in certain courses were granted access and received an email invitation informing them of the access.

=What is Lynda.com?=
<ul>
<li>4000+ high quality courses and instructional videos
<li>Courses taught by industry experts on thousands of topics
<li>Learn at your own pace in your own environment
<li>Take an entire course or access a single concept
<li>Access on your mobile device for learning anytime, anywhere
<li>For More Information, Visit [https://www.lynda.com/Business-E-learning-tutorials/How-to-use-lynda-com/77683-2.html How to Use Lynda.com]
</ul>

=Logging into Lynda.com=

Faculty and Staff should contact Desyra Highsmith at x2834, or highsmithd@wpunj.edu if they any difficulties. (Please note if you have previously had a Lynda.com account, you will be prompted to merge your training history into this account during the registration process.)

Students who have difficulty logging in should contact the Help Desk at 973-720-4357 or enter a [http://www.wpunj.edu/helpdesk Help Desk Ticket]

==Faculty and Staff Login Through WP Connect==
#Click on the Employees Tab
#Click on Information Technology
#Under Resources, Select Lynda.com
[[File:LyndaCom-WPConnect.PNG]]

==Login Directly Through Lynda.com==
#Go to [http://www.Lynda.com Lynda.com]
#Select ''Sign in'' from the top right corner
#Select "Sign in with your organization portal"
#Enter "Wpunj.edu" as the Organization's URL
#Log in with your WPUNJ credentials

{|
|[[File:LyndaCom-Direct1.PNG]]
|[[File:LyndaCom-Direct2.PNG]]
|[[File:LyndaCom-Direct3.PNG]]
|}

LinkedIn Learning

2016-10-04T15:41:15Z

Rosenberge: /* Logging into Lynda.com */

=Lynda.com Learning Library=

Lynda.com is a valuable tool for continuous learning and professional development available 24/7 to most full time faculty and staff. Eligible faculty and staff will have Lynda.com listed as a service available through WPConnect. Students enrolled in certain courses were granted access and received an email invitation informing them of the access.

=What is Lynda.com?=
<ul>
<li>4000+ high quality courses and instructional videos
<li>Courses taught by industry experts on thousands of topics
<li>Learn at your own pace in your own environment
<li>Take an entire course or access a single concept
<li>Access on your mobile device for learning anytime, anywhere
<li>For More Information, Visit [https://www.lynda.com/Business-E-learning-tutorials/How-to-use-lynda-com/77683-2.html How to Use Lynda.com]
</ul>

=Logging into Lynda.com=

Faculty and Staff should contact Desyra Highsmith at x2834, or highsmithd@wpunj.edu if they any difficulties. (Please note if you have previously had a Lynda.com account, you will be prompted to merge your training history into this account during the registration process.)

Students who have difficulty logging in should contact the Help Desk at 973-720-4357 or enter a [http://www.wpunj.edu/helpdesk Help Desk Ticket]

==Login Through WP Connect==
#Click on the Employees Tab
#Click on Information Technology
#Under Resources, Select Lynda.com
[[File:LyndaCom-WPConnect.PNG]]

==Login Directly Through Lynda.com==
#Go to [http://www.Lynda.com Lynda.com]
#Select ''Sign in'' from the top right corner
#Select "Sign in with your organization portal"
#Enter "Wpunj.edu" as the Organization's URL
#Log in with your WPUNJ credentials

{|
|[[File:LyndaCom-Direct1.PNG]]
|[[File:LyndaCom-Direct2.PNG]]
|[[File:LyndaCom-Direct3.PNG]]
|}

LinkedIn Learning

2016-10-04T15:37:53Z

Rosenberge: /* Lynda.com Learning Library */

=Lynda.com Learning Library=

Lynda.com is a valuable tool for continuous learning and professional development available 24/7 to most full time faculty and staff. Eligible faculty and staff will have Lynda.com listed as a service available through WPConnect. Students enrolled in certain courses were granted access and received an email invitation informing them of the access.

=What is Lynda.com?=
<ul>
<li>4000+ high quality courses and instructional videos
<li>Courses taught by industry experts on thousands of topics
<li>Learn at your own pace in your own environment
<li>Take an entire course or access a single concept
<li>Access on your mobile device for learning anytime, anywhere
<li>For More Information, Visit [https://www.lynda.com/Business-E-learning-tutorials/How-to-use-lynda-com/77683-2.html How to Use Lynda.com]
</ul>

=Logging into Lynda.com=

Please contact Desyra Highsmith at x2834, or highsmithd@wpunj.edu if you have any difficulties. (Please note if you have previously had a Lynda.com account, you will be prompted to merge your training history into this account during the registration process.)

==Login Through WP Connect==
#Click on the Employees Tab
#Click on Information Technology
#Under Resources, Select Lynda.com
[[File:LyndaCom-WPConnect.PNG]]

==Login Directly Through Lynda.com==
#Go to [http://www.Lynda.com Lynda.com]
#Select ''Sign in'' from the top right corner
#Select "Sign in with your organization portal"
#Enter "Wpunj.edu" as the Organization's URL
#Log in with your WPUNJ credentials

{|
|[[File:LyndaCom-Direct1.PNG]]
|[[File:LyndaCom-Direct2.PNG]]
|[[File:LyndaCom-Direct3.PNG]]
|}

LinkedIn Learning

2016-10-04T15:37:18Z

Rosenberge: /* Lynda.com Learning Library */

=Lynda.com Learning Library=

Lynda.com is a valuable tool for continuous learning and professional development available 24/7 to most full time faculty and staff. Eligible faculty and staff will have Lynda.com listed as a services available through WPConnect. Students enrolled in certain courses were granted access and received an email invitation informing them of the access.

=What is Lynda.com?=
<ul>
<li>4000+ high quality courses and instructional videos
<li>Courses taught by industry experts on thousands of topics
<li>Learn at your own pace in your own environment
<li>Take an entire course or access a single concept
<li>Access on your mobile device for learning anytime, anywhere
<li>For More Information, Visit [https://www.lynda.com/Business-E-learning-tutorials/How-to-use-lynda-com/77683-2.html How to Use Lynda.com]
</ul>

=Logging into Lynda.com=

Please contact Desyra Highsmith at x2834, or highsmithd@wpunj.edu if you have any difficulties. (Please note if you have previously had a Lynda.com account, you will be prompted to merge your training history into this account during the registration process.)

==Login Through WP Connect==
#Click on the Employees Tab
#Click on Information Technology
#Under Resources, Select Lynda.com
[[File:LyndaCom-WPConnect.PNG]]

==Login Directly Through Lynda.com==
#Go to [http://www.Lynda.com Lynda.com]
#Select ''Sign in'' from the top right corner
#Select "Sign in with your organization portal"
#Enter "Wpunj.edu" as the Organization's URL
#Log in with your WPUNJ credentials

{|
|[[File:LyndaCom-Direct1.PNG]]
|[[File:LyndaCom-Direct2.PNG]]
|[[File:LyndaCom-Direct3.PNG]]
|}

VPN Remote Access

2016-10-03T13:34:08Z

Rosenberge: /* When should you use a VPN Connection? */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources (WebVPN)
<li>Accessing University File Services
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Two Factor Authentication==

Two Factor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu https://vpn.wpunj.edu], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile [[#Duo App for Mobile Devices|app]], receiving a text message or a phone call with an authorization key. (This link is also available within WPConnect on the Employee Page Tab Under Information Technology/Resources or enter "two" in the WPConnect search box to locate the link.)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

# iPhone Duo Application <p>[[File:duo_iphoneApp.PNG|200px]]</p>
# Android Duo Application <p>[[File:duo_androidApp.PNG|200px]]</p>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the [[#Client VPN Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Passcode
|-
|Duo App Push Verification
|
|push
|-
|Duo App to Generate Authentication Code
|
|Enter Code displayed in App
|-
|Text Message
|
|sms
|-
|Duo App
|
|phone (If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

{|
|Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:650px">
[[Image:Anyconnect3.PNG|center|650px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-10-03T13:30:35Z

Rosenberge: /* VPN Two Factor Authentication */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Two Factor Authentication==

Two Factor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu https://vpn.wpunj.edu], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile [[#Duo App for Mobile Devices|app]], receiving a text message or a phone call with an authorization key. (This link is also available within WPConnect on the Employee Page Tab Under Information Technology/Resources or enter "two" in the WPConnect search box to locate the link.)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

# iPhone Duo Application <p>[[File:duo_iphoneApp.PNG|200px]]</p>
# Android Duo Application <p>[[File:duo_androidApp.PNG|200px]]</p>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the [[#Client VPN Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Passcode
|-
|Duo App Push Verification
|
|push
|-
|Duo App to Generate Authentication Code
|
|Enter Code displayed in App
|-
|Text Message
|
|sms
|-
|Duo App
|
|phone (If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

{|
|Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:650px">
[[Image:Anyconnect3.PNG|center|650px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-10-03T13:26:36Z

Rosenberge: /* Introduction */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Two Factor Authentication==

As of October 3rd, 2016, Two Factor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication before October 3rd, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu https://vpn.wpunj.edu], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile [[#Duo App for Mobile Devices|app]], receiving a text message or a phone call with an authorization key. (This link is also available within WPConnect on the Employee Page Tab Under Information Technology/Resources or enter "two" in the WPConnect search box to locate the link.)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

# iPhone Duo Application <p>[[File:duo_iphoneApp.PNG|200px]]</p>
# Android Duo Application <p>[[File:duo_androidApp.PNG|200px]]</p>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the [[#Client VPN Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Passcode
|-
|Duo App Push Verification
|
|push
|-
|Duo App to Generate Authentication Code
|
|Enter Code displayed in App
|-
|Text Message
|
|sms
|-
|Duo App
|
|phone (If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

{|
|Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:650px">
[[Image:Anyconnect3.PNG|center|650px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-09-01T13:02:58Z

Rosenberge: /* One time setup */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for faculty and staff only.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.

<div class="toccolours mw-collapsible mw-collapsed" style="width:75px">
[[Image:Uavpn-lock-75w.jpg|center|75px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:150x">
[[Image:Anyconnect3.PNG|center|330px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Tap "Add VPN Connection..."<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top right corner of the screen, next to the battery indicator.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

==VPN Two Factor Authentication==

Two Factor Authentication is being piloted at William Paterson University for VPN.

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu/twofactor vpn.wpunj.edu/twofactor], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile app, receiving a text message or a phone call with an authorization key. (This link is also available within WPConnect on the Employee Page Tab Under Information Technology/Resources or enter "two" in the WPConnect search box to locate the link.)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the Cisco AnyConnect client as you have in the past. When you open AnyConnect replace '''vpn.wpunj.edu''' with '''vpn.wpunj.edu/twofactor'''. <p>[[File:2FA.gif]]</p>
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use your app on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

[[File:duo_iphone1.PNG|200px]]
Generating a Key in the Duo App
[[File:duo_iphone2.PNG|200px]]
Authorizing access through the Duo App

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-09-01T13:02:29Z

Rosenberge: /* One time setup */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for faculty and staff only.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.

<div class="toccolours mw-collapsible mw-collapsed" style="width:75px">
[[Image:Uavpn-lock-75w.jpg|center|75px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:150x">
[[Image:Anyconnect3.PNG|center|330px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Tap "Add VPN Connection..."<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top right corner of the screen, next to the battery indicator.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

==VPN Two Factor Authentication==

Two Factor Authentication is being piloted at William Paterson University for VPN.

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu/twofactor vpn.wpunj.edu/twofactor], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile app, receiving a text message or a phone call with an authorization key. (This link is also available within WPConnect on the Employee Page Tab Under Information Technology/Resources or enter "two" in the WPConnect search box.)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the Cisco AnyConnect client as you have in the past. When you open AnyConnect replace '''vpn.wpunj.edu''' with '''vpn.wpunj.edu/twofactor'''. <p>[[File:2FA.gif]]</p>
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use your app on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

[[File:duo_iphone1.PNG|200px]]
Generating a Key in the Duo App
[[File:duo_iphone2.PNG|200px]]
Authorizing access through the Duo App

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-09-01T13:01:57Z

Rosenberge: /* One time setup */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for faculty and staff only.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.

<div class="toccolours mw-collapsible mw-collapsed" style="width:75px">
[[Image:Uavpn-lock-75w.jpg|center|75px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:150x">
[[Image:Anyconnect3.PNG|center|330px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Tap "Add VPN Connection..."<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top right corner of the screen, next to the battery indicator.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

==VPN Two Factor Authentication==

Two Factor Authentication is being piloted at William Paterson University for VPN.

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu/twofactor vpn.wpunj.edu/twofactor], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile app, receiving a text message or a phone call with an authorization key. (This link is also be available within WPConnect on the Employee Page Tab Under Information Technology/Resources or enter "two" in the WPConnect search box.)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the Cisco AnyConnect client as you have in the past. When you open AnyConnect replace '''vpn.wpunj.edu''' with '''vpn.wpunj.edu/twofactor'''. <p>[[File:2FA.gif]]</p>
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use your app on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

[[File:duo_iphone1.PNG|200px]]
Generating a Key in the Duo App
[[File:duo_iphone2.PNG|200px]]
Authorizing access through the Duo App

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-09-01T12:59:03Z

Rosenberge: /* One time setup */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for faculty and staff only.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.

<div class="toccolours mw-collapsible mw-collapsed" style="width:75px">
[[Image:Uavpn-lock-75w.jpg|center|75px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:150x">
[[Image:Anyconnect3.PNG|center|330px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Tap "Add VPN Connection..."<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top right corner of the screen, next to the battery indicator.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

==VPN Two Factor Authentication==

Two Factor Authentication is being piloted at William Paterson University for VPN.

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [https://vpn.wpunj.edu/twofactor vpn.wpunj.edu/twofactor], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile app, receiving a text message or a phone call with an authorization key. (This link will also be available within WPConnect)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the Cisco AnyConnect client as you have in the past. When you open AnyConnect replace '''vpn.wpunj.edu''' with '''vpn.wpunj.edu/twofactor'''. <p>[[File:2FA.gif]]</p>
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use your app on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

[[File:duo_iphone1.PNG|200px]]
Generating a Key in the Duo App
[[File:duo_iphone2.PNG|200px]]
Authorizing access through the Duo App

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-09-01T12:53:45Z

Rosenberge: /* One time setup */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for faculty and staff only.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.

<div class="toccolours mw-collapsible mw-collapsed" style="width:75px">
[[Image:Uavpn-lock-75w.jpg|center|75px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:150x">
[[Image:Anyconnect3.PNG|center|330px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Tap "Add VPN Connection..."<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top right corner of the screen, next to the battery indicator.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

==VPN Two Factor Authentication==

Two Factor Authentication is being piloted at William Paterson University for VPN.

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [http://www.wpunj.edu/webvpn www.wpunj.edu/webvpn], from an off campus connection, to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile app, receiving a text message or a phone call with an authorization key. (This link will also be available within WPConnect)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the Cisco AnyConnect client as you have in the past. When you open AnyConnect replace '''vpn.wpunj.edu''' with '''vpn.wpunj.edu/twofactor'''. <p>[[File:2FA.gif]]</p>
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use your app on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

[[File:duo_iphone1.PNG|200px]]
Generating a Key in the Duo App
[[File:duo_iphone2.PNG|200px]]
Authorizing access through the Duo App

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2016-09-01T12:52:53Z

Rosenberge: /* One time setup */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for faculty and staff only.

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources
<li>Retrieving E-Mail Using WPUNJ Discussion Groups</ul>

When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===

The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login.
<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.

<div class="toccolours mw-collapsible mw-collapsed" style="width:75px">
[[Image:Uavpn-lock-75w.jpg|center|75px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

<div class="toccolours mw-collapsible mw-collapsed" style="width:150x">
[[Image:Anyconnect3.PNG|center|330px]]
</div>

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

1) Log into WPConnect. Go to the Employee Tab and select "Download Universal VPN Software. You will be prompted to log in. DO so.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== iOS Devices (iPad, iPhone) ====

iPad and iPhone have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your iOS device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The interface looks similar on an iPad.

# Search for "cisco anyconnect" on the App Store and download the app.<br clear=all>[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Tap "Add VPN Connection..."<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top right corner of the screen, next to the battery indicator.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the webvpn is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area by clicking "Expand" below:
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Folderlist.png|center|600px]]
</div>
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li><div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Groupsfolder.png|center|600px]]
</div>
By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|center|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

==VPN Two Factor Authentication==

Two Factor Authentication is being piloted at William Paterson University for VPN.

===One time setup===

#To use two factor authentication you must first configure your account access. Visit [http://www.wpunj.edu/webvpn www.wpunj.edu/webvpn] (From an off campus connection) to set up your secondary method of authentication.
#Select and configure your preferred method for secondary authentication. Options include the use of a mobile app, receiving a text message or a phone call with an authorization key. (This link will also be available within WPConnect)

<gallery>
File:1-Login.png|Login Page
File:2-Info.png|Two Factor Info
File:3-Device.png|Select Device Type
File:4-Phone.png|Input Phone Number
File:5-Phone.png|Select Phone Type
File:6-Android.png|Phone App Information
File:6-iphone.png|Phone App Information
File:6-Blackberry.png|Phone App Information
File:6-WindowsPhone.png|Phone App Information
File:8-ActivateIphone.png|Scan QR Code during registration
File:9-iphone.png|Duo App has been associated with your account
File:9-MySettings.png|Settings and Device Management Page
File:10-ChooseAuth.png|Authentication options if using WebVPN
</gallery>

===Using VPN with Two Factor Authentication===

#After you have set up your account, you will continue to use the Cisco AnyConnect client as you have in the past. When you open AnyConnect replace '''vpn.wpunj.edu''' with '''vpn.wpunj.edu/twofactor'''. <p>[[File:2FA.gif]]</p>
#When you provide your login credentials you will now be provided with a secondary authentication box. You can then either use your app on your android (or iphone) to generate a key OR type "push" in the secondary authentication box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with three authentication keys that will expire after one hour, or "phone" if you have signed up for a phone call.)

[[File:duo_iphone1.PNG|200px]]
Generating a Key in the Duo App
[[File:duo_iphone2.PNG|200px]]
Authorizing access through the Duo App

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

New Faculty Technology Orientation

2016-08-24T20:00:53Z

Rosenberge: /* Wireless */

== Introduction – How this service can help ==

This documents provides a directory of services designed to address the needs of
faculty who are new to the campus. The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, who encourages any form of feedback:<br>
Cheng Library 120h - [mailto:harrisr@wpunj.edu harrisr@wpunj.edu] - 973.720.2451

<p> </p>

== Getting Support ==

To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''

<ul>
<li><i>Illustration, Sample of a password request form</i>

<div class="toccolours mw-collapsible mw-collapsed" style="width:525px">
[[Image:Sample-help-request-email-0813-525.png|center|525px]]
</li></div></ul>

<p> </p>

== Audio Visual Design and Production ==

'''[http://www.wpunj.edu/irt/bp-service/index.dot Broadcast and Production Services]''' assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Audio Operations, Film & Video Operations, Cable Television Operations, and Video Conferencing & Satellite Operations, the staff provides professional expertise and service to support the academic programs across campus. BPS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]

To access information about Audio Visual Design and Production point your browser to this page:
[http://www.wpunj.edu/irt/bp-service/index.dot '''http://www.wpunj.edu/irt/bp-service/index.dot''']

<p> </p>

== Banner/WPConnect ==

'''WPconnect''' is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.

'''Banner''' is the university’s central information system. It consists of various modules including:
<ul><li>Faculty and Advisor Self-Service (example of services: Course Offerings, Class Rosters, Grade Entry, Student/Advisee Information)</li>
<li>Finance Self-Service (Requisition Entry and Approvals, Budget Information)</li>
<li>Employee Self-Service (Pay Information, Time Balances)</li></ul>

'''To access WPConnect''' point your web browser to:
'''[http://wpconnect.wpunj.edu http://WPConnect.wpunj.edu]''' and enter your university credentials.

<ul><li><i>Illustration, WPConnect Login</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:625px">
[[Image:Wpconnect-login-0813-625.png|center|625px]]
</div></li>

''IN DEVELOPMENT''
<h4>Course Offerings module</h4>
<h4>Attendance Report</h4>
<h4>Final Grade</h4>

<p> </p>

== Blackboard, the learning management system ==

To access Blackboard point your web browser to:
'''[https://bb.wpunj.edu/ https://bb.wpunj.edu/]'''

<ul>
<li><i>Illustration, Blackboard Learn Login page</i> (08-2103)
<div class="toccolours mw-collapsible mw-collapsed" style="width:530px">
[[Image:Bb-learn-login-0813-530.png|center|530px]]
</div></li></ul>

Blackboard allows faculty to post documents, audio, and video, and collaborate online. Over three quarters of all sections offered in any given semester feature Blackboard hosted content.

Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. [http://www.wpunj.edu/dotAsset/f9aa22c5-dd22-4cc2-b73d-b5677bd9144d.pdf '''University Policy On Online And Hybrid/blended Courses]'''

<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty Faculty Support]</h4 >

<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_FacultyFAQ Frequently Asked Questions]</h4 >

'''Teaching with Blackboard'''
All faculty should be enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module. The course is a good way to get started and can serve as a resource even for instructors who've worked with Blackboard for some time. This tool is especially handly for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.

<ul>
<li><i>Illustration, Teaching with Blackboard Course site</i> (08-2103)
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:Teaching-w-bb-700.png|center|700px]]
</div></li></ul>

<h4>Blackboard Mobile</h4>

'''Introduction'''

Blackboard Mobile Learn takes interactive teaching and learning to the mobile device, giving students and teachers instant access to their courses, content, and communities anywhere.

'''Getting Started''':
Simply download the application and install your device. The Blackboard Mobile Learn application can be downloaded from the following places:<ul>
<li>Android Market (find on your device)</li>
<li>[http://appworld.blackberry.com/webstore/content/11214/?countrycode=US BlackBerry App World]</li>
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPad]</li>
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPhone and iPod Touch]</li>
<li>[https://developer.palm.com/appredirect/?packageid=com.blackboard.app.mobilelearn Palm webOS Store]</li>
</ul>

After launching the app on your device, search for "William Paterson University" and enter your university username and password to securely login and begin accessing your Blackboard courses.

[http://www.youtube.com/watch?v=NZuMOdHad2Y Select this link for a quick introduction] to the features of Blackboard Mobile Learn for iPad.

[http://www.blackboard.com/Platforms/Mobile/Resources/Demos.aspx Select this link to access tutorials] for other devices.

<p> </p>

== Center for Teaching & Learning with Technology ==

The Center for Teaching and Learning Technology (CTLT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

Our aim is to help the university community integrate technology with teaching and learning. Walk-in support is welcome.

To access the CTLT page, which includes links to Roundtable descriptions and schedules, point your browser to: '''[http://www.wpunj.edu/irt/ctlt/ http://www.wpunj.edu/irt/ctlt/]'''

<p> </p>
'''Quality Matters'''

QM is a national benchmark for online coursed design at William Paterson University

Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:

- Faculty-centered, continuous improvement models for assuring the quality of online courses through peer review
- Professional development workshops and certification courses for instructors and online learning professionals
- Rubrics for applying quality standards to course design

For more information please see the Quality Matters page at [http://www.wpunj.edu/irt/ctlt/qm/ '''http://www.wpunj.edu/irt/ctlt/qm/''']

<p> </p>

== David and Lorraine Cheng Library ==

To access the Cheng Library point your browser here: '''[http://www.wpunj.edu/library/ http://www.wpunj.edu/library/]'''

'''Mission'''
The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.

<h4>[http://www.wpunj.edu/library/a2z.dot A to Z Directory]</h4>
<h4>[http://www.wpunj.edu/library/reserves.dot#fac-submit Course Reserves for Print, Media, Electronic Resources]</h4>
<h4>[https://wpunj.illiad.oclc.org/illiad/ Interlibrary Loan]</h4>
<h4>[http://www.wpunj.edu/library/library-resources-services/library-resources-for-faculty--staff.dot Library resources for faculty and staff]</h4>
<h4>[http://www.wpunj.edu/library/ra.dot Remote access]</h4>
<h4>[http://guides.wpunj.edu/ Resource Guides by Subject]</h4>
<h4>[https://liberty.wpunj.edu/library/workshops/library-workshops.cfm Workshops] and [http://www.wpunj.edu/library/usered/tutorials.dot Tutorials]</h4>

<p> </p>

== Announcements – Campus wide ==

To access University announcements point your browser here: [http://www.wpunj.edu/announcements/ www.wpunj.edu/announcements]

Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community. Special alerts are also posted to the Announcements page.

Faculty can submit announcement requests through the Web Help Desk: [http://www.wpunj.edu/help www.wpunj.edu/help]
<p> </p>

== Collaborate – Web conferencing ==

Blackboard Collaborate is a erb conferencing tool available for teaching, hosting meetings, and holding office hours.

To access the instructional site for Collaborate web conferencing point your web browser to: [http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot]

<h4>Support Links</h4>
<ul>
<li>[[media:BBC_TUTEE_orientation.pdf|An overview of the major features of Blackboard Collaborate]]
<li>[http://www.wpunj.edu/bb/collaborate/initiate-session.pdf Initiate a Collaborate Session] <i>pdf</i></li>
<li>[http://library.blackboard.com/ref/8186b6cd-7e8e-46f9-9551-74ccf99d6fdb/index.htm Essentials for Moderators]</li>
<li>[http://library.blackboard.com/ref/827599f8-66fa-4e59-b6fb-10308c13e796/index.htm Essentials for Participants]</li>
<li>[http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx Collaborate On Demand Learning Center]</li>
</ul>

<h4>Collaborate features</h4>

<ul><li><i>Illustration, Collaborate Features </i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:610px">
[[Image:Collaborate-features-0813-610.png|center|610px]]
</div></li>

<p> </p>

== Emergency Services ==

To access a full listing of emergency services point your web broswer to '''[http://www.wpunj.edu/police/contact/ Emergency Services]'''

In case of fire, call university police, at '''extension 2300''' all 911 calls from a campus phone are directed to university police

The President of the University may cancel classes due to weather conditions or other campus emergencies. The Office of Telecommunications is responsible for issuing those announcements at the direction of the President or his designee. '''Weather Emergency Number 973-720-2475 '''

<p> </p>

== (Online) Help Desk ==

To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''

<ul>
<li><i>Illustration, Sample of a password request form</i>

<div class="toccolours mw-collapsible mw-collapsed" style="width:525px">
[[Image:Sample-help-request-email-0813-525.png|center|525px]]
</li></div></ul>

<p> </p>

== Help documents – IT Wiki ==

To access the WPUNJ IT Wiki please point your web browser to: [https://itwiki.wpunj.edu/ https://www.wpunj.edu/itwiki/]

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.

<ul>
<li><i>Illustration, Articles Menu</i> (08-2013)

<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Wiki-articles-0813-400.jpg|center|400px]]

</div></li>

<p> </p>

<li><i>Illlustration, Links Menu</i> (08-2013)

<div class="toccolours mw-collapsible mw-collapsed" style="width:450px">
[[Image:Wiki-links-0813-450.jpg‎|center|450px]]
</div></li></ul>

<p> </p>

== IT Policies ==

To access the full listing of IT Polcies please point your web browser to '''[http://www.wpunj.edu/it/policies/index.dot IT Policies]'''

The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.

<ul>
<li><i>Illustration, IT Policies Introduction</i> (08-2013)
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:It-policies-0813-600.png|center|600px]]
</div></li></ul>

<p> </p>

== Media Services ==

To access Media Services please point your web browser to: [http://www.wpunj.edu/irt/media-services/index.dot '''http://www.wpunj.edu/irt/media-services/index.dot''']

Media Services is located on the first floor of the David and Lorraine Cheng Library with satellite offices in Science East 3054, Valley Road 16, and Hobart Hall 116. IRT supports the instructional and research needs of WPUNJ faculty, staff and students. Media Services acquires, maintains and provides access to audio visual materials and accompanying equipment that represents all academic disciplines. Media Services oversees the smart classrooms, audio and listening facilities, production services and streaming content.

The Media Services library collections contains materials covering all academic disciplines in a variety of formats with over 19,000 DVDs and videotapes, 1000's streaming videos, audio CDs, CD-ROMS, 16mm films, and kits and games. Equipment circulation includes wireless laptops, iPads, digital recorders, flip cameras, student response systems (clickers), and portable projectors

<p> </p>

== Mobile devices ==

[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']

<p> </p>

== Software for faculty personal use ==

<h4>Adobe Creative Cloud</h4>

WPU faculty and staff are eligible to benefit from a Work at Home option to obtain the Adobe Creative Cloud – Master Collection software.

Users should request software by visiting the [https://www.wpunj.edu/helpdesk Help Desk and submitting a ticket]. Select Software>Request as the Request Type category.

An appointment will be made for the client to obtain the software from the Help Desk, which is located in College Hall 140.
The client should bring a usb drive, 8 GB or larger, to the Help Desk at the scheduled time. The software and appropriate serial key will be provided at that time.

On your office workstation use the Software Center to download software, including the suite of Adobe software.

<ul><li><i>Using the Software Center</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Software_center.jpg|center|600px]]
</div></li>

<h4>MS Office</h4>

# Login to WPconnect
# Click on the employee tab
# Available applications
# Employee applications link
# Employee services
# Microsoft Office Home Use Program.

<p> </p>

== Smart Classrooms ==

The Main campus boasts over 150 smart classrooms -- [http://www.wpunj.edu/irt/media-services/maincampus-instructions.dot for more information please '''select this link''']

For help with the 50 smart rooms in the Valley Road campus [http://www.wpunj.edu/irt/media-services/valley-instructions.dot please '''select this link''']

<p> </p>

== Technology Consultants ==

The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.

For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the [http://www.wpunj.edu/it/user-services/ '''User Services webpage'''].

<p> </p>

== Telephony ==

[http://www.wpunj.edu/directories/index.dot '''Campus Directories''']

[http://www.wpunj.edu/it/telecomm/staff-services/dialing-instructions.dot '''Dialing Instructions''']

[http://www.wpunj.edu/it/telecomm/staff-services/adjunct-faculty-phone-service.dot '''Adjunct Faculty Phone Service''']

[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']

<p> </p>

== Web server, academic ==

'''Nova''' is an academic web server for academic and professional pages.

Members of the WPUNJ University community may obtain an account on Academic by completing the [https://liberty.wpunj.edu/irt/cfforms/nova/default.cfm '''Nova Account Request'''] form. Your account will usually be activated within 24 hours (48 on the weekends). Academic accounts are accessible 24 hours a day, seven days a week.

Academic account holders are responsible for creating and mounting their own web pages. Faculty instruction by the [http://www.wpunj.edu/irt/ctlt/staff.dot '''staff of the Center for Teaching & Learning with Technology''']

Please select this link for [http://nova.wpunj.edu/images/support.pdf '''Nova Documentation'''].

<p> </p>

== Wireless ==

Use this link to [https://itwiki.wpunj.edu/index.php/Getting_Started:_Wireless '''get started with wireless'''] for Windows 10, Windows 7, Windows Vista, Windows XP, Mac OSX, Android, iPhone/iPad/Touch, and gaming devices.

<p> </p>

== Contacts, organized by service provided ==

New Faculty Technology Orientation

2016-08-17T11:59:19Z

Rosenberge: /* Announcements – Campus wide */

== Introduction – How this service can help ==

This documents provides a directory of services designed to address the needs of
faculty who are new to the campus. The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, who encourages any form of feedback:<br>
Cheng Library 120h - [mailto:harrisr@wpunj.edu harrisr@wpunj.edu] - 973.720.2451

<p> </p>

== Getting Support ==

To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''

<ul>
<li><i>Illustration, Sample of a password request form</i>

<div class="toccolours mw-collapsible mw-collapsed" style="width:525px">
[[Image:Sample-help-request-email-0813-525.png|center|525px]]
</li></div></ul>

<p> </p>

== Audio Visual Design and Production ==

'''[http://www.wpunj.edu/irt/bp-service/index.dot Broadcast and Production Services]''' assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Audio Operations, Film & Video Operations, Cable Television Operations, and Video Conferencing & Satellite Operations, the staff provides professional expertise and service to support the academic programs across campus. BPS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]

To access information about Audio Visual Design and Production point your browser to this page:
[http://www.wpunj.edu/irt/bp-service/index.dot '''http://www.wpunj.edu/irt/bp-service/index.dot''']

<p> </p>

== Banner/WPConnect ==

'''WPconnect''' is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.

'''Banner''' is the university’s central information system. It consists of various modules including:
<ul><li>Faculty and Advisor Self-Service (example of services: Course Offerings, Class Rosters, Grade Entry, Student/Advisee Information)</li>
<li>Finance Self-Service (Requisition Entry and Approvals, Budget Information)</li>
<li>Employee Self-Service (Pay Information, Time Balances)</li></ul>

'''To access WPConnect''' point your web browser to:
'''[http://wpconnect.wpunj.edu http://WPConnect.wpunj.edu]''' and enter your university credentials.

<ul><li><i>Illustration, WPConnect Login</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:625px">
[[Image:Wpconnect-login-0813-625.png|center|625px]]
</div></li>

''IN DEVELOPMENT''
<h4>Course Offerings module</h4>
<h4>Attendance Report</h4>
<h4>Final Grade</h4>

<p> </p>

== Blackboard, the learning management system ==

To access Blackboard point your web browser to:
'''[https://bb.wpunj.edu/ https://bb.wpunj.edu/]'''

<ul>
<li><i>Illustration, Blackboard Learn Login page</i> (08-2103)
<div class="toccolours mw-collapsible mw-collapsed" style="width:530px">
[[Image:Bb-learn-login-0813-530.png|center|530px]]
</div></li></ul>

Blackboard allows faculty to post documents, audio, and video, and collaborate online. Over three quarters of all sections offered in any given semester feature Blackboard hosted content.

Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. [http://www.wpunj.edu/dotAsset/f9aa22c5-dd22-4cc2-b73d-b5677bd9144d.pdf '''University Policy On Online And Hybrid/blended Courses]'''

<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty Faculty Support]</h4 >

<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_FacultyFAQ Frequently Asked Questions]</h4 >

'''Teaching with Blackboard'''
All faculty should be enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module. The course is a good way to get started and can serve as a resource even for instructors who've worked with Blackboard for some time. This tool is especially handly for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.

<ul>
<li><i>Illustration, Teaching with Blackboard Course site</i> (08-2103)
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:Teaching-w-bb-700.png|center|700px]]
</div></li></ul>

<h4>Blackboard Mobile</h4>

'''Introduction'''

Blackboard Mobile Learn takes interactive teaching and learning to the mobile device, giving students and teachers instant access to their courses, content, and communities anywhere.

'''Getting Started''':
Simply download the application and install your device. The Blackboard Mobile Learn application can be downloaded from the following places:<ul>
<li>Android Market (find on your device)</li>
<li>[http://appworld.blackberry.com/webstore/content/11214/?countrycode=US BlackBerry App World]</li>
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPad]</li>
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPhone and iPod Touch]</li>
<li>[https://developer.palm.com/appredirect/?packageid=com.blackboard.app.mobilelearn Palm webOS Store]</li>
</ul>

After launching the app on your device, search for "William Paterson University" and enter your university username and password to securely login and begin accessing your Blackboard courses.

[http://www.youtube.com/watch?v=NZuMOdHad2Y Select this link for a quick introduction] to the features of Blackboard Mobile Learn for iPad.

[http://www.blackboard.com/Platforms/Mobile/Resources/Demos.aspx Select this link to access tutorials] for other devices.

<p> </p>

== Center for Teaching & Learning with Technology ==

The Center for Teaching and Learning Technology (CTLT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

Our aim is to help the university community integrate technology with teaching and learning. Walk-in support is welcome.

To access the CTLT page, which includes links to Roundtable descriptions and schedules, point your browser to: '''[http://www.wpunj.edu/irt/ctlt/ http://www.wpunj.edu/irt/ctlt/]'''

<p> </p>
'''Quality Matters'''

QM is a national benchmark for online coursed design at William Paterson University

Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:

- Faculty-centered, continuous improvement models for assuring the quality of online courses through peer review
- Professional development workshops and certification courses for instructors and online learning professionals
- Rubrics for applying quality standards to course design

For more information please see the Quality Matters page at [http://www.wpunj.edu/irt/ctlt/qm/ '''http://www.wpunj.edu/irt/ctlt/qm/''']

<p> </p>

== David and Lorraine Cheng Library ==

To access the Cheng Library point your browser here: '''[http://www.wpunj.edu/library/ http://www.wpunj.edu/library/]'''

'''Mission'''
The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.

<h4>[http://www.wpunj.edu/library/a2z.dot A to Z Directory]</h4>
<h4>[http://www.wpunj.edu/library/reserves.dot#fac-submit Course Reserves for Print, Media, Electronic Resources]</h4>
<h4>[https://wpunj.illiad.oclc.org/illiad/ Interlibrary Loan]</h4>
<h4>[http://www.wpunj.edu/library/library-resources-services/library-resources-for-faculty--staff.dot Library resources for faculty and staff]</h4>
<h4>[http://www.wpunj.edu/library/ra.dot Remote access]</h4>
<h4>[http://guides.wpunj.edu/ Resource Guides by Subject]</h4>
<h4>[https://liberty.wpunj.edu/library/workshops/library-workshops.cfm Workshops] and [http://www.wpunj.edu/library/usered/tutorials.dot Tutorials]</h4>

<p> </p>

== Announcements – Campus wide ==

To access University announcements point your browser here: [http://www.wpunj.edu/announcements/ www.wpunj.edu/announcements]

Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community. Special alerts are also posted to the Announcements page.

Faculty can submit announcement requests through the Web Help Desk: [http://www.wpunj.edu/help www.wpunj.edu/help]
<p> </p>

== Collaborate – Web conferencing ==

Blackboard Collaborate is a erb conferencing tool available for teaching, hosting meetings, and holding office hours.

To access the instructional site for Collaborate web conferencing point your web browser to: [http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot]

<h4>Support Links</h4>
<ul>
<li>[[media:BBC_TUTEE_orientation.pdf|An overview of the major features of Blackboard Collaborate]]
<li>[http://www.wpunj.edu/bb/collaborate/initiate-session.pdf Initiate a Collaborate Session] <i>pdf</i></li>
<li>[http://library.blackboard.com/ref/8186b6cd-7e8e-46f9-9551-74ccf99d6fdb/index.htm Essentials for Moderators]</li>
<li>[http://library.blackboard.com/ref/827599f8-66fa-4e59-b6fb-10308c13e796/index.htm Essentials for Participants]</li>
<li>[http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx Collaborate On Demand Learning Center]</li>
</ul>

<h4>Collaborate features</h4>

<ul><li><i>Illustration, Collaborate Features </i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:610px">
[[Image:Collaborate-features-0813-610.png|center|610px]]
</div></li>

<p> </p>

== Emergency Services ==

To access a full listing of emergency services point your web broswer to '''[http://www.wpunj.edu/police/contact/ Emergency Services]'''

In case of fire, call university police, at '''extension 2300''' all 911 calls from a campus phone are directed to university police

The President of the University may cancel classes due to weather conditions or other campus emergencies. The Office of Telecommunications is responsible for issuing those announcements at the direction of the President or his designee. '''Weather Emergency Number 973-720-2475 '''

<p> </p>

== (Online) Help Desk ==

To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''

<ul>
<li><i>Illustration, Sample of a password request form</i>

<div class="toccolours mw-collapsible mw-collapsed" style="width:525px">
[[Image:Sample-help-request-email-0813-525.png|center|525px]]
</li></div></ul>

<p> </p>

== Help documents – IT Wiki ==

To access the WPUNJ IT Wiki please point your web browser to: [https://itwiki.wpunj.edu/ https://www.wpunj.edu/itwiki/]

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.

<ul>
<li><i>Illustration, Articles Menu</i> (08-2013)

<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Wiki-articles-0813-400.jpg|center|400px]]

</div></li>

<p> </p>

<li><i>Illlustration, Links Menu</i> (08-2013)

<div class="toccolours mw-collapsible mw-collapsed" style="width:450px">
[[Image:Wiki-links-0813-450.jpg‎|center|450px]]
</div></li></ul>

<p> </p>

== IT Policies ==

To access the full listing of IT Polcies please point your web browser to '''[http://www.wpunj.edu/it/policies/index.dot IT Policies]'''

The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.

<ul>
<li><i>Illustration, IT Policies Introduction</i> (08-2013)
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:It-policies-0813-600.png|center|600px]]
</div></li></ul>

<p> </p>

== Media Services ==

To access Media Services please point your web browser to: [http://www.wpunj.edu/irt/media-services/index.dot '''http://www.wpunj.edu/irt/media-services/index.dot''']

Media Services is located on the first floor of the David and Lorraine Cheng Library with satellite offices in Science East 3054, Valley Road 16, and Hobart Hall 116. IRT supports the instructional and research needs of WPUNJ faculty, staff and students. Media Services acquires, maintains and provides access to audio visual materials and accompanying equipment that represents all academic disciplines. Media Services oversees the smart classrooms, audio and listening facilities, production services and streaming content.

The Media Services library collections contains materials covering all academic disciplines in a variety of formats with over 19,000 DVDs and videotapes, 1000's streaming videos, audio CDs, CD-ROMS, 16mm films, and kits and games. Equipment circulation includes wireless laptops, iPads, digital recorders, flip cameras, student response systems (clickers), and portable projectors

<p> </p>

== Mobile devices ==

[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']

<p> </p>

== Software for faculty personal use ==

<h4>Adobe Creative Cloud</h4>

WPU faculty and staff are eligible to benefit from a Work at Home option to obtain the Adobe Creative Cloud – Master Collection software.

Users should request software by visiting the [https://www.wpunj.edu/helpdesk Help Desk and submitting a ticket]. Select Software>Request as the Request Type category.

An appointment will be made for the client to obtain the software from the Help Desk, which is located in College Hall 140.
The client should bring a usb drive, 8 GB or larger, to the Help Desk at the scheduled time. The software and appropriate serial key will be provided at that time.

On your office workstation use the Software Center to download software, including the suite of Adobe software.

<ul><li><i>Using the Software Center</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Software_center.jpg|center|600px]]
</div></li>

<h4>MS Office</h4>

# Login to WPconnect
# Click on the employee tab
# Available applications
# Employee applications link
# Employee services
# Microsoft Office Home Use Program.

<p> </p>

== Smart Classrooms ==

The Main campus boasts over 150 smart classrooms -- [http://www.wpunj.edu/irt/media-services/maincampus-instructions.dot for more information please '''select this link''']

For help with the 50 smart rooms in the Valley Road campus [http://www.wpunj.edu/irt/media-services/valley-instructions.dot please '''select this link''']

<p> </p>

== Technology Consultants ==

The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.

For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the [http://www.wpunj.edu/it/user-services/ '''User Services webpage'''].

<p> </p>

== Telephony ==

[http://www.wpunj.edu/directories/index.dot '''Campus Directories''']

[http://www.wpunj.edu/it/telecomm/staff-services/dialing-instructions.dot '''Dialing Instructions''']

[http://www.wpunj.edu/it/telecomm/staff-services/adjunct-faculty-phone-service.dot '''Adjunct Faculty Phone Service''']

[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']

<p> </p>

== Web server, academic ==

'''Nova''' is an academic web server for academic and professional pages.

Members of the WPUNJ University community may obtain an account on Academic by completing the [https://liberty.wpunj.edu/irt/cfforms/nova/default.cfm '''Nova Account Request'''] form. Your account will usually be activated within 24 hours (48 on the weekends). Academic accounts are accessible 24 hours a day, seven days a week.

Academic account holders are responsible for creating and mounting their own web pages. Faculty instruction by the [http://www.wpunj.edu/irt/ctlt/staff.dot '''staff of the Center for Teaching & Learning with Technology''']

Please select this link for [http://nova.wpunj.edu/images/support.pdf '''Nova Documentation'''].

<p> </p>

== Wireless ==

Use this link to [https://itwiki.wpunj.edu/index.php/Getting_Started:_Wireless '''get started with wireless'''] for Windows 7, Windows Vista, Windows XP, Mac OSX, Android, iPhone/iPad/Touch, and gaming devices.

<p> </p>

== Contacts, organized by service provided ==

New Faculty Technology Orientation

2016-08-17T11:52:53Z

Rosenberge:

== Introduction – How this service can help ==

This documents provides a directory of services designed to address the needs of
faculty who are new to the campus. The information below is provided by personnel throughout the campus, but this resource is maintained by Robert Harris, who encourages any form of feedback:<br>
Cheng Library 120h - [mailto:harrisr@wpunj.edu harrisr@wpunj.edu] - 973.720.2451

<p> </p>

== Getting Support ==

To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''

<ul>
<li><i>Illustration, Sample of a password request form</i>

<div class="toccolours mw-collapsible mw-collapsed" style="width:525px">
[[Image:Sample-help-request-email-0813-525.png|center|525px]]
</li></div></ul>

<p> </p>

== Audio Visual Design and Production ==

'''[http://www.wpunj.edu/irt/bp-service/index.dot Broadcast and Production Services]''' assists in the design, creation and operation of audio and video systems and facilities for the William Paterson University community. Under its four service areas, Audio Operations, Film & Video Operations, Cable Television Operations, and Video Conferencing & Satellite Operations, the staff provides professional expertise and service to support the academic programs across campus. BPS is a unit within [http://www.wpunj.edu/irt/ Instruction and Research Technology]

To access information about Audio Visual Design and Production point your browser to this page:
[http://www.wpunj.edu/irt/bp-service/index.dot '''http://www.wpunj.edu/irt/bp-service/index.dot''']

<p> </p>

== Banner/WPConnect ==

'''WPconnect''' is the university’s portal. It serves as a centralized method of access to various university information and online services including email, Self-Service Banner, and other WPUNJ applications.

'''Banner''' is the university’s central information system. It consists of various modules including:
<ul><li>Faculty and Advisor Self-Service (example of services: Course Offerings, Class Rosters, Grade Entry, Student/Advisee Information)</li>
<li>Finance Self-Service (Requisition Entry and Approvals, Budget Information)</li>
<li>Employee Self-Service (Pay Information, Time Balances)</li></ul>

'''To access WPConnect''' point your web browser to:
'''[http://wpconnect.wpunj.edu http://WPConnect.wpunj.edu]''' and enter your university credentials.

<ul><li><i>Illustration, WPConnect Login</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:625px">
[[Image:Wpconnect-login-0813-625.png|center|625px]]
</div></li>

''IN DEVELOPMENT''
<h4>Course Offerings module</h4>
<h4>Attendance Report</h4>
<h4>Final Grade</h4>

<p> </p>

== Blackboard, the learning management system ==

To access Blackboard point your web browser to:
'''[https://bb.wpunj.edu/ https://bb.wpunj.edu/]'''

<ul>
<li><i>Illustration, Blackboard Learn Login page</i> (08-2103)
<div class="toccolours mw-collapsible mw-collapsed" style="width:530px">
[[Image:Bb-learn-login-0813-530.png|center|530px]]
</div></li></ul>

Blackboard allows faculty to post documents, audio, and video, and collaborate online. Over three quarters of all sections offered in any given semester feature Blackboard hosted content.

Faculty can use Blackboard as an adjunct to traditional courses, in totally online courses, and in courses that feature a hybrid of online and traditional formats. [http://www.wpunj.edu/dotAsset/f9aa22c5-dd22-4cc2-b73d-b5677bd9144d.pdf '''University Policy On Online And Hybrid/blended Courses]'''

<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_Faculty Faculty Support]</h4 >

<h4>[https://itwiki.wpunj.edu/index.php/Category:Blackboard_-_FacultyFAQ Frequently Asked Questions]</h4 >

'''Teaching with Blackboard'''
All faculty should be enrolled in the Teaching with Blackboard course and will find it in their "Courses you are taking" module. The course is a good way to get started and can serve as a resource even for instructors who've worked with Blackboard for some time. This tool is especially handly for faculty who've used Blackboard at other institutions, as we may be using tools and employing standard practices which differ somewhat from what might be found elsewhere.

<ul>
<li><i>Illustration, Teaching with Blackboard Course site</i> (08-2103)
<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:Teaching-w-bb-700.png|center|700px]]
</div></li></ul>

<h4>Blackboard Mobile</h4>

'''Introduction'''

Blackboard Mobile Learn takes interactive teaching and learning to the mobile device, giving students and teachers instant access to their courses, content, and communities anywhere.

'''Getting Started''':
Simply download the application and install your device. The Blackboard Mobile Learn application can be downloaded from the following places:<ul>
<li>Android Market (find on your device)</li>
<li>[http://appworld.blackberry.com/webstore/content/11214/?countrycode=US BlackBerry App World]</li>
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPad]</li>
<li>[https://itunes.apple.com/us/app/blackboard-mobile-learn-for/id376413870?mt=8 iTunes App Store for iPhone and iPod Touch]</li>
<li>[https://developer.palm.com/appredirect/?packageid=com.blackboard.app.mobilelearn Palm webOS Store]</li>
</ul>

After launching the app on your device, search for "William Paterson University" and enter your university username and password to securely login and begin accessing your Blackboard courses.

[http://www.youtube.com/watch?v=NZuMOdHad2Y Select this link for a quick introduction] to the features of Blackboard Mobile Learn for iPad.

[http://www.blackboard.com/Platforms/Mobile/Resources/Demos.aspx Select this link to access tutorials] for other devices.

<p> </p>

== Center for Teaching & Learning with Technology ==

The Center for Teaching and Learning Technology (CTLT), located in room 120k of the Cheng Library, is focused on providing dynamic consultation in pedagogy and technology and offering instructional design and development services for faculty members at William Paterson University.

Our aim is to help the university community integrate technology with teaching and learning. Walk-in support is welcome.

To access the CTLT page, which includes links to Roundtable descriptions and schedules, point your browser to: '''[http://www.wpunj.edu/irt/ctlt/ http://www.wpunj.edu/irt/ctlt/]'''

<p> </p>
'''Quality Matters'''

QM is a national benchmark for online coursed design at William Paterson University

Quality Matters (QM) is a leader in quality assurance for online education and has received national recognition for its peer-based approach to continuous improvement in online education and student learning. The program features:

- Faculty-centered, continuous improvement models for assuring the quality of online courses through peer review
- Professional development workshops and certification courses for instructors and online learning professionals
- Rubrics for applying quality standards to course design

For more information please see the Quality Matters page at [http://www.wpunj.edu/irt/ctlt/qm/ '''http://www.wpunj.edu/irt/ctlt/qm/''']

<p> </p>

== David and Lorraine Cheng Library ==

To access the Cheng Library point your browser here: '''[http://www.wpunj.edu/library/ http://www.wpunj.edu/library/]'''

'''Mission'''
The David and Lorraine Cheng Library is the academic information center of William Paterson University. The Library advances the University's mission of promoting student success, academic excellence, and community outreach and upholds its values of diversity and equity. To further this mission, the Library seeks to acquire, organize and provide access to scholarly materials in traditional and emergent media, to support the educational programs of the University, to assist and instruct in the use of information resources, to provide a balanced and diverse collection, and to offer the broadest possible access to information wherever available. The Library also collects, organizes and preserves selected documents and artifacts pertaining to the history of the University. The Library staff is dedicated to the world of learning and is committed to continued personal and professional growth. The staff participates widely in campus life and governance and actively collaborates with the teaching faculty and other staff to advance the University's mission. The Library promotes inquiry in an intellectually open atmosphere and resists all efforts at censorship.

<h4>[http://www.wpunj.edu/library/a2z.dot A to Z Directory]</h4>
<h4>[http://www.wpunj.edu/library/reserves.dot#fac-submit Course Reserves for Print, Media, Electronic Resources]</h4>
<h4>[https://wpunj.illiad.oclc.org/illiad/ Interlibrary Loan]</h4>
<h4>[http://www.wpunj.edu/library/library-resources-services/library-resources-for-faculty--staff.dot Library resources for faculty and staff]</h4>
<h4>[http://www.wpunj.edu/library/ra.dot Remote access]</h4>
<h4>[http://guides.wpunj.edu/ Resource Guides by Subject]</h4>
<h4>[https://liberty.wpunj.edu/library/workshops/library-workshops.cfm Workshops] and [http://www.wpunj.edu/library/usered/tutorials.dot Tutorials]</h4>

<p> </p>

== Announcements – Campus wide ==

To access University announcements point your browser here: '''[http://www.wpunj.edu/announcements/ http://www.wpunj.edu/announcements/]'''

Announcements are divided into six categories: Academics, Student Services and Resources, Entertainment, Workshops and Conferences, University Business, and Community. Special alerts are also posted to the Announcements page.

Faculty can submit announcements through the Web Help Desk: [http://www.wpunj.edu/help/ '''http://www.wpunj.edu/help/''']
<p> </p>

== Collaborate – Web conferencing ==

Blackboard Collaborate is a erb conferencing tool available for teaching, hosting meetings, and holding office hours.

To access the instructional site for Collaborate web conferencing point your web browser to: [http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot http://www.wpunj.edu/bb/collaborate/collaborate-learn.dot]

<h4>Support Links</h4>
<ul>
<li>[[media:BBC_TUTEE_orientation.pdf|An overview of the major features of Blackboard Collaborate]]
<li>[http://www.wpunj.edu/bb/collaborate/initiate-session.pdf Initiate a Collaborate Session] <i>pdf</i></li>
<li>[http://library.blackboard.com/ref/8186b6cd-7e8e-46f9-9551-74ccf99d6fdb/index.htm Essentials for Moderators]</li>
<li>[http://library.blackboard.com/ref/827599f8-66fa-4e59-b6fb-10308c13e796/index.htm Essentials for Participants]</li>
<li>[http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx Collaborate On Demand Learning Center]</li>
</ul>

<h4>Collaborate features</h4>

<ul><li><i>Illustration, Collaborate Features </i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:610px">
[[Image:Collaborate-features-0813-610.png|center|610px]]
</div></li>

<p> </p>

== Emergency Services ==

To access a full listing of emergency services point your web broswer to '''[http://www.wpunj.edu/police/contact/ Emergency Services]'''

In case of fire, call university police, at '''extension 2300''' all 911 calls from a campus phone are directed to university police

The President of the University may cancel classes due to weather conditions or other campus emergencies. The Office of Telecommunications is responsible for issuing those announcements at the direction of the President or his designee. '''Weather Emergency Number 973-720-2475 '''

<p> </p>

== (Online) Help Desk ==

To obtain any form of technology support please '''[http://www.wpunj.edu/helpdesk/ file a ticket with the Online Help Desk]'''. Tickets are routed to the appropriate technologist who will reach out to you as soon as possible. Support on the help desk is transparent; users will know who is working on their issue, will be able to follow the progress of the ticket, will be able to communicate with the tech along the way.

To access the '''Online Help Desk''' please point your browser to: '''[http://www.wpunj.edu/helpdesk/ http://www.wpunj.edu/helpdesk/]'''

<ul>
<li><i>Illustration, Sample of a password request form</i>

<div class="toccolours mw-collapsible mw-collapsed" style="width:525px">
[[Image:Sample-help-request-email-0813-525.png|center|525px]]
</li></div></ul>

<p> </p>

== Help documents – IT Wiki ==

To access the WPUNJ IT Wiki please point your web browser to: [https://itwiki.wpunj.edu/ https://www.wpunj.edu/itwiki/]

The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by William Paterson University. Many articles include easy to follow screenshots and pictures to illustrate instructions.

<ul>
<li><i>Illustration, Articles Menu</i> (08-2013)

<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Wiki-articles-0813-400.jpg|center|400px]]

</div></li>

<p> </p>

<li><i>Illlustration, Links Menu</i> (08-2013)

<div class="toccolours mw-collapsible mw-collapsed" style="width:450px">
[[Image:Wiki-links-0813-450.jpg‎|center|450px]]
</div></li></ul>

<p> </p>

== IT Policies ==

To access the full listing of IT Polcies please point your web browser to '''[http://www.wpunj.edu/it/policies/index.dot IT Policies]'''

The IT Policies govern the use of William Paterson University information technology services and resources by all faculty, staff, students and other authorized users.

<ul>
<li><i>Illustration, IT Policies Introduction</i> (08-2013)
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:It-policies-0813-600.png|center|600px]]
</div></li></ul>

<p> </p>

== Media Services ==

To access Media Services please point your web browser to: [http://www.wpunj.edu/irt/media-services/index.dot '''http://www.wpunj.edu/irt/media-services/index.dot''']

Media Services is located on the first floor of the David and Lorraine Cheng Library with satellite offices in Science East 3054, Valley Road 16, and Hobart Hall 116. IRT supports the instructional and research needs of WPUNJ faculty, staff and students. Media Services acquires, maintains and provides access to audio visual materials and accompanying equipment that represents all academic disciplines. Media Services oversees the smart classrooms, audio and listening facilities, production services and streaming content.

The Media Services library collections contains materials covering all academic disciplines in a variety of formats with over 19,000 DVDs and videotapes, 1000's streaming videos, audio CDs, CD-ROMS, 16mm films, and kits and games. Equipment circulation includes wireless laptops, iPads, digital recorders, flip cameras, student response systems (clickers), and portable projectors

<p> </p>

== Mobile devices ==

[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']

<p> </p>

== Software for faculty personal use ==

<h4>Adobe Creative Cloud</h4>

WPU faculty and staff are eligible to benefit from a Work at Home option to obtain the Adobe Creative Cloud – Master Collection software.

Users should request software by visiting the [https://www.wpunj.edu/helpdesk Help Desk and submitting a ticket]. Select Software>Request as the Request Type category.

An appointment will be made for the client to obtain the software from the Help Desk, which is located in College Hall 140.
The client should bring a usb drive, 8 GB or larger, to the Help Desk at the scheduled time. The software and appropriate serial key will be provided at that time.

On your office workstation use the Software Center to download software, including the suite of Adobe software.

<ul><li><i>Using the Software Center</i>
<div class="toccolours mw-collapsible mw-collapsed" style="width:600px">
[[Image:Software_center.jpg|center|600px]]
</div></li>

<h4>MS Office</h4>

# Login to WPconnect
# Click on the employee tab
# Available applications
# Employee applications link
# Employee services
# Microsoft Office Home Use Program.

<p> </p>

== Smart Classrooms ==

The Main campus boasts over 150 smart classrooms -- [http://www.wpunj.edu/irt/media-services/maincampus-instructions.dot for more information please '''select this link''']

For help with the 50 smart rooms in the Valley Road campus [http://www.wpunj.edu/irt/media-services/valley-instructions.dot please '''select this link''']

<p> </p>

== Technology Consultants ==

The TC program is a part of the User Services group. The mission of the Technology Consultant (TC) program is to assist and educate the campus community in all aspects of academic technology. Students, faculty, and staff can benefit through technology workshops, software maintenance, and specialized software knowledge provided by our staff.

The TC program at WPUNJ offers computer labs, software, hardware, and a wide range of services, largely facilitated by students. The program serves a student body of 10,000 and the TC staff has over 100 employees. TCs are trained to meet the needs of students, faculty, and staff in software and Internet applications available in all the WPUNJ computer labs.

The TC program and computer labs are funded by the technology fee paid with tuition. TCs can be identified by the maroon vests they wear and can be found in all open access computer labs. All TCs receive mandatory training, which covers both technology and consulting-specific material, before working in the labs.

For more information about the TC program, workshops that they faciliate and lab hours and locations, please visit the [http://www.wpunj.edu/it/user-services/ '''User Services webpage'''].

<p> </p>

== Telephony ==

[http://www.wpunj.edu/directories/index.dot '''Campus Directories''']

[http://www.wpunj.edu/it/telecomm/staff-services/dialing-instructions.dot '''Dialing Instructions''']

[http://www.wpunj.edu/it/telecomm/staff-services/adjunct-faculty-phone-service.dot '''Adjunct Faculty Phone Service''']

[https://itwiki.wpunj.edu/index.php/Email_set_up_on_an_iphone_-_Faculty_and_Staff '''Set up iPhone/iPad''']

<p> </p>

== Web server, academic ==

'''Nova''' is an academic web server for academic and professional pages.

Members of the WPUNJ University community may obtain an account on Academic by completing the [https://liberty.wpunj.edu/irt/cfforms/nova/default.cfm '''Nova Account Request'''] form. Your account will usually be activated within 24 hours (48 on the weekends). Academic accounts are accessible 24 hours a day, seven days a week.

Academic account holders are responsible for creating and mounting their own web pages. Faculty instruction by the [http://www.wpunj.edu/irt/ctlt/staff.dot '''staff of the Center for Teaching & Learning with Technology''']

Please select this link for [http://nova.wpunj.edu/images/support.pdf '''Nova Documentation'''].

<p> </p>

== Wireless ==

Use this link to [https://itwiki.wpunj.edu/index.php/Getting_Started:_Wireless '''get started with wireless'''] for Windows 7, Windows Vista, Windows XP, Mac OSX, Android, iPhone/iPad/Touch, and gaming devices.

<p> </p>

== Contacts, organized by service provided ==

Online Archive

2016-08-04T19:48:09Z

Rosenberge:

Faculty and Staff will no longer be subjected to an e-mail quota limit and creating or maintaining .PST archive files.  In order to allow for unlimited e-mail storage space and improve e-mail performance, Information Technology will implement e-mail archiving to the Microsoft cloud. 
The process will be automatic and may only require one authentication step to gain access to your Online Archive Account, but there are a few key changes you need to be aware of:

'''''Note: The following apply to the Microsoft Outlook Windows client, MacOS users will not see the Online Archive in their Microsoft Outlook client.''''' All Faculty and Staff will have access to the Online Archive through the [http://www.wpunj.edu/email Outlook Web App]. The Mac application does not support having the primary mailbox and the archive mailbox on separate platforms. They both must be either on premise or both in the cloud.

#A one-time authentication to the Microsoft cloud may be required to access your archive account. When the Online Archive is activated for your account you may, depending on the e-mail client you use, receive a pop-up prompt titled “Windows Security – Microsoft Outlook Connecting to yourusername@wpunj.edu”. Your username@wpunj.edu will appear, click on the “Password” box and enter your WPU Password. Also, you may be prompted each time you log in if you did not select the “Remember my credentials” box when you authenticate. <p>[[File:onlinearchive1.png]]</p>
#In order to minimize the impact of the archive process, Information Technology will begin archiving messages older than 15 years, then reducing that by one year gradually, until we reach the objective of 2 years of messages remaining in the current mailbox with the remainder in the archive account.  (Note: Emails can also added to the Online Archive mailbox by dragging and dropping them from your mailbox.)
#The archive e-mail account will appear in your desktop Outlook and the Outlook Web Application.  <p>[[File:Online_archive.PNG]]</p>
#When searching for a message older than the archive cut-off it will be necessary to select the “All Mailboxes” search option or click on the archive mailbox or individual folder in that mailbox.  <p>[[File:onlinearchiveSearch.png]]</p>
#Message folders will be preserved in the archive account within the same folder structure as the current account.
#Calendar Appointments, Notes, and Tasks will not be archived.    

Information Technology strongly recommends that Faculty have students submit their assignments to Blackboard and not to accept via e-mail. E-mail should not be used as a storage container or receipt vehicle for student submissions. For information on how to use Blackboard please see the Faculty Workshops and Institutes schedule at [https://www.wpunj.edu/irt/faculty-workshops www.wpunj.edu/irt/faculty-workshops].

[[Category:Email]]
[[Category:Outlook]]

Distribution Lists

2016-07-27T15:20:05Z

Rosenberge: /* Manually Maintained Lists */

This article defines the scopes of William Paterson University's email distribution lists. This is an evolving document, and will be expounded upon over time.

==Information Source==
The Human Resources Data Base Employee Classification (PEAEMPL e-class) is the source of the information for automatically generated lists.

==Automatically Updating Lists==
The below lists are updated automatically and are refreshed nightly at 8:00PM.

* Faculty List - Includes 10-month, 12-month, and part-time faculty (E-Classes 01-04; 09-10)

* Faculty – Emeritus & Retired - Includes emeritus and retired faculty who still have WPUNJ email accounts

* Faculty/Professional Staff/Librarians (facproflibstaff) - Includes Faculty, Professional Staff and Librarians (E-Classes 01-04; 09-10; 13-20)

* Adjuncts – Includes all adjunct faculty (E-Classes 05-06)

* Professional Staff and Librarians- Includes Professional Staff and Librarians (E-Classes 13-20)

* Classified Staff - E-Classes 21-34; 40-45;54-59

* Higher Ed Managers - E-Classes 64-67; 60-63

* All Users - All faculty and staff with an email account

== Manually Maintained Lists==
The below lists are individually maintained by the department indicated:

Academic Affairs -- Provost Office

 AcademicDeansandAssocDeans -- Provost Office

  Acct & Laws Adjuncts -- Accounting & Law  

acct&law -- Accounting & Law

  Ace-Net -- Information Technology

  Administration -- Maintenance PPO  

Anthro Adjuncts -- Anthropology

  Anthro FT Faculty -- Anthropology  

biofaculty -- Biology  

biostaff -- Biology

  Career Development -- Career Development  

Chairperson -- Provost Office  

Classified -- Human Resources

COB -- College of Business

  COB-Council -- College of Business  

CODS-Clinic -- Communication Disorders

  CODS-Std -- Communication Disorders  

COE College Council -- College of Education  

COE Deans Office -- College of Education  

COE adjuncts -- College of Education

  COEfaculty -- College of Education

  COELiaisons -- College of Education

  COEpirS -- College of Education  

COEProfStaff -- College of Education

  COEsupportStaff -- College of Education  

CollegeHallStaff -- Information Technology  

CRP -- Information Technology  

Directors Council -- Provost Office  

Directors & Supervisors -- Human Resources  

Econ & Finance Adjuncts -- Economics & Finance

  Econ&Finance -- Economics & Finance  

EmeritusFaculty -- Biology

 ENS-Network -- Information Technology Enterprise Network and System Services

ENSS -- Information Technology Enterprise Network and System Services

 Ens-Systems -- Information Technology Enterprise System Services

  First Year English -- English  

FLM-users -- Provost Office

FSPAdeansSecys -- Institutional Research

  FSPAusers -- Institutional Research

  GradProgamDir -- Provost Office

HighEdMngrs -- Human Resources  

HobartManor -- Advancement

LabSpecs -- Information Technology

 Librarycouncil -- Library

  LibraryFaculty -- Library  

LibraryBuilding -- Library  

LibraryClassifiedStaff -- Library

  MaintSupervisors -- Maintenance PPO  

MaintCustodial -- Maintenance PPO  

MaintShops -- Maintenance PPO  

Mkt&Mgt Adjuncts -- Marketing & Management

  Mkt&Mgmnt -- Marketing & Management

Programmers -- Information Technology   

ProvostCouncil -- Provost Office

  Renewals -- Library  

SDEM-Directors -- Student Development

  SDEM-Division -- Student Development  

  Sociology -- Sociology

  SociologyAdjuncts -- Sociology

  StudyRooms -- Library  

SupportSpecials -- Information Technology  

SYSprogs -- Information Technology

  UserServices -- Information Technology

Windows 10 Features

2016-07-18T11:36:19Z

Rosenberge: /* New Features in Windows 10 */

=New Features in Windows 10=
==Start Menu==

Microsoft designed a new start menu in Windows 10 that has an "App" style appearance. While the Start Menu has changed, users can still [https://support.microsoft.com/en-us/help/17176/windows-10-love-it-pin-it Pin Apps and Programs] much like they could in Windows 7. The view looks very similar to the Windows 8 App view, and can be viewed in full screen mode.

[https://support.microsoft.com/en-us/help/17195 See how the Start Menu has changed.]

==Cortana==

Cortana is Microsoft's personal assistant (Much like Siri for Apple devices). Cortana will help you search your machine for a file or program, get you the weather report, update your calendar, or give you traffic updates.

"Cortana is your clever new personal assistant." [https://support.microsoft.com/en-us/help/17214 More information about Cortana on Microsoft's Windows 10 page]

==Microsoft Edge==

Microsoft Edge is Microsoft's new browser. Edge is a replacement for the former default browser, Internet Explorer. Microsoft Edge allows users to annotate, highlight, draw and share pages. '''Ask Cortana''', has been integrated into Microsoft Edge for added guidance when you [https://support.microsoft.com/en-us/help/17158 want more information!]

''Please note you will still need to use Microsoft '''Internet Explorer to use Banner INB'''. Go to the Start Menu, and type Internet Explorer, Select to launch Internet Explorer for use with Banner.''

[https://support.microsoft.com/en-us/help/17170 Learn more about Microsoft Edge]

=More Information about Windows 10=

For a complete list of new features in Windows 10, see Microsoft's official [http://windows.microsoft.com/en-us/windows-10/getstarted-whatsnew-cortana Windows 10 features page].

Windows 10 Features

2016-07-18T11:33:05Z

Rosenberge: /* Microsoft Edge */

=New Features in Windows 10=
==Start Menu==

Microsoft designed a new start menu in Windows 10 that has an "App" style appearance. While the Start Menu has changed, users can still [https://support.microsoft.com/en-us/help/17176/windows-10-love-it-pin-it Pin Apps and Programs] much like they could in Windows 7. The view looks very similar to the Windows 8 App view, and can be viewed in full screen mode.

[https://support.microsoft.com/en-us/help/17195 See how the Start Menu has changed.]

==Microsoft Edge==

Microsoft Edge is Microsoft's new browser. Edge is a replacement for the former default browser, Internet Explorer. Microsoft Edge allows users to annotate, highlight, draw and share pages. '''Ask Cortana''', has been integrated into Microsoft Edge for added guidance when you [https://support.microsoft.com/en-us/help/17158 want more information!]

''Please note you will still need to use Microsoft '''Internet Explorer to use Banner INB'''. Go to the Start Menu, and type Internet Explorer, Select to launch Internet Explorer for use with Banner.''

[https://support.microsoft.com/en-us/help/17170 Learn more about Microsoft Edge]

==Cortana==

Cortana is Microsoft's personal assistant (Much like Siri for Apple devices). Cortana will help you search your machine for a file or program, get you the weather report, update your calendar, or give you traffic updates.

"Cortana is your clever new personal assistant." [https://support.microsoft.com/en-us/help/17214 More information about Cortana on Microsoft's Windows 10 page]

=More Information about Windows 10=

For a complete list of new features in Windows 10, see Microsoft's official [http://windows.microsoft.com/en-us/windows-10/getstarted-whatsnew-cortana Windows 10 features page].

William Paterson University - Information Technology's Wiki - User contributions [en]

Cisco WebEx Room Kits

Remote Technology Resources

Hovercam

Hovercam

Hovercam

Hovercam

Hovercam

Hovercam

Hovercam

Hovercam

YuJa

YuJa

Remote Technology Resources

Remote Technology Resources

Resources for Working Remotely

Resources for Working Remotely

Resources for Working Remotely

Resources for Working Remotely

Resources for Working Remotely

Resources for Working Remotely

Resources for Working Remotely

Document Collaboration and Sharing Use Cases

Document Collaboration and Sharing Use Cases

Document Collaboration and Sharing Use Cases

Emergency Notifications

Affirmed/Preferred First Name

Affirmed/Preferred First Name

Sponsored Guests

Document Collaboration and Sharing Use Cases

LinkedIn Learning

LinkedIn Learning

LinkedIn Learning

LinkedIn Learning

LinkedIn Learning

VPN Remote Access

VPN Remote Access

VPN Remote Access

VPN Remote Access

VPN Remote Access

VPN Remote Access

VPN Remote Access

VPN Remote Access

VPN Remote Access

New Faculty Technology Orientation

New Faculty Technology Orientation

New Faculty Technology Orientation

Online Archive

Distribution Lists

Windows 10 Features

Windows 10 Features