William Paterson University - Information Technology's Wiki - User contributions [en]

Duo Universal Prompt

2024-03-27T19:46:28Z

Rempelg: /* Mobile Devices */

We are transitioning our current authentication from ADFS to Azure (Local to Cloud). With this change, your Duo authentication screen will look slightly different.

Your current Duo options are still available. However, the prompts will change. Notable changes include: push notifications being sent automatically upon logging in to services such at Office 365.

<b>Please be aware that action will be required on all devices where you are utilizing your WPUNJ account. You may need to re-authenticate on Mobile Devices for Email, Teams, OneDrive, etc, the same way you were required to on your computer. Additional services such as Power Automate, will also need to be reviewed to ensure the flows are authenticated after this change.</b>

==Duo Application Prompt Changes==
The only change to the Duo Application, and prompt on your device, will be the notification that the name of the service has changed. You will now see ‘’’AzureAD Faculty/Staff’’’, on the notification on your lock screen, and within the Duo application.

{|
|- style="vertical-align: top;"
|! scope="row"| [[File:AzureAD24_15.png|300px]] || [[File:AzureAD24_16.png|300px]]
|}

==Web Brower Authentication==

Upon logon to services such as Microsoft 365 (Office 365) you will receive a prompt to reauthenticate with Duo.

If you have already logged in, and your browser has remembered your session, you will see the “Check for a Duo Push” notification without being prompted to sign in to Office 365, or other services.

If needed, select ‘’’Other options’’’ to change your Duo method or device.

[[File:AzureAD24_1.png|300px]][[File:AzureAD24_2.png|300px]]

Once you have Authenticated with Duo, you will see a prompt ‘’’Is this your device?’’’. Please only click ‘’’Yes, this is my device’’’ on your main device, and not on shared devices.

[[File:AzureAD24_3.png|300px]]

If a prompt appears to Trust ‘’’wpunj.edu’’’, please click ‘’’Continue’’’.

[[File:AzureAD24_4.png|300px]]

==Windows==

Outlook will prompt for reauthentication. The reauthentication process is very similar to the Web Browser experience above.

[[File:AzureAD24_5.png|400px]] [[File:AzureAD24_6.png|400px]]

Outlook many need to be closed and reopened following authentication. Please check other software once you have completed re-authenticating outlook. Local software to launch and check include Teams, OneDrive, Word, Excel etc.

==Mac OS==

Outlook will prompt for reauthentication, if notifications are enabled.

[[File:AzureAD24_7.png|400px]]

Please select ‘’’Continue’’’

[[File:AzureAD24_8.png|400px]]

On the ‘’’System Settings’’’ you will reauthenticate and approve the duo login as well.

[[File:AzureAD24_9.png|400px]]

If Outlook is open during this process, please close the program and re-open to ensure emails sync properly.

Please check other software once you have completed re-authenticating outlook. Local software to launch and check include Teams, OneDrive, Word, Excel etc.

==Mobile Devices==

On your mobile device, you will need to reauthenticate email, as well as other applications such as Teams.

Please see the prompt at the bottom of the email application, or thru your email settings. Please follow individual application prompts. (If you are not seeing a prompt, please try to send a test email to your own email address)

Notice the "Sign In" prompt towards the bottom of the screen. This prompt occurs when attempting to send an e-mail after the authentication change. Please click "Sign In"
[[File:AzureAD24_10.png|300px|]]

You will receive a duo prompt, if needed, select ‘’’Other options’’’ to change your Duo method or device.

[[File:AzureAD24_11.png|300px]] [[File:AzureAD24_12.png|300px]] [[File:DUO Prompt - iPhone.png|300px]]

Once you have Authenticated with Duo, you will see a prompt ‘’’Is this your device?’’’. Please only click ‘’’Yes, this is my device’’’ on your main device, and not on shared devices.

[[File:AzureAD24_13.png|300px]]

If you needed to create a test email, the email automatically sends after a successful sign in and the test email now appears.

[[File:AzureAD24_14.png|300px]]

==Other Applications, including Teams on all platforms==

Your login experience should be similar to above, please login, and reauthenticate applications as needed.

File:DUO Prompt - iPhone.png

2024-03-27T19:45:49Z

Rempelg:

What the new DUO prompt looks like on the iPhone notification panel

Duo Universal Prompt

2024-03-27T18:27:06Z

Rempelg: /* Mobile Devices */

We are transitioning our current authentication from ADFS to Azure (Local to Cloud). With this change, your Duo authentication screen will look slightly different.

Your current Duo options are still available. However, the prompts will change. Notable changes include: push notifications being sent automatically upon logging in to services such at Office 365.

<b>Please be aware that action will be required on all devices where you are utilizing your WPUNJ account. You may need to re-authenticate on Mobile Devices for Email, Teams, OneDrive, etc, the same way you were required to on your computer. Additional services such as Power Automate, will also need to be reviewed to ensure the flows are authenticated after this change.</b>

==Duo Application Prompt Changes==
The only change to the Duo Application, and prompt on your device, will be the notification that the name of the service has changed. You will now see ‘’’AzureAD Faculty/Staff’’’, on the notification on your lock screen, and within the Duo application.

{|
|- style="vertical-align: top;"
|! scope="row"| [[File:AzureAD24_15.png|300px]] || [[File:AzureAD24_16.png|300px]]
|}

==Web Brower Authentication==

Upon logon to services such as Microsoft 365 (Office 365) you will receive a prompt to reauthenticate with Duo.

If you have already logged in, and your browser has remembered your session, you will see the “Check for a Duo Push” notification without being prompted to sign in to Office 365, or other services.

If needed, select ‘’’Other options’’’ to change your Duo method or device.

[[File:AzureAD24_1.png|300px]][[File:AzureAD24_2.png|300px]]

Once you have Authenticated with Duo, you will see a prompt ‘’’Is this your device?’’’. Please only click ‘’’Yes, this is my device’’’ on your main device, and not on shared devices.

[[File:AzureAD24_3.png|300px]]

If a prompt appears to Trust ‘’’wpunj.edu’’’, please click ‘’’Continue’’’.

[[File:AzureAD24_4.png|300px]]

==Windows==

Outlook will prompt for reauthentication. The reauthentication process is very similar to the Web Browser experience above.

[[File:AzureAD24_5.png|400px]] [[File:AzureAD24_6.png|400px]]

Outlook many need to be closed and reopened following authentication. Please check other software once you have completed re-authenticating outlook. Local software to launch and check include Teams, OneDrive, Word, Excel etc.

==Mac OS==

Outlook will prompt for reauthentication, if notifications are enabled.

[[File:AzureAD24_7.png|400px]]

Please select ‘’’Continue’’’

[[File:AzureAD24_8.png|400px]]

On the ‘’’System Settings’’’ you will reauthenticate and approve the duo login as well.

[[File:AzureAD24_9.png|400px]]

If Outlook is open during this process, please close the program and re-open to ensure emails sync properly.

Please check other software once you have completed re-authenticating outlook. Local software to launch and check include Teams, OneDrive, Word, Excel etc.

==Mobile Devices==

On your mobile device, you will need to reauthenticate email, as well as other applications such as Teams.

Please see the prompt at the bottom of the email application, or thru your email settings. Please follow individual application prompts. (If you are not seeing a prompt, please try to send a test email to your own email address)

Notice the "Sign In" prompt towards the bottom of the screen. This prompt occurs when attempting to send an e-mail after the authentication change. Please click "Sign In"
[[File:AzureAD24_10.png|300px|]]

You will receive a duo prompt, if needed, select ‘’’Other options’’’ to change your Duo method or device.

[[File:AzureAD24_11.png|300px]] [[File:AzureAD24_12.png|300px]]

Once you have Authenticated with Duo, you will see a prompt ‘’’Is this your device?’’’. Please only click ‘’’Yes, this is my device’’’ on your main device, and not on shared devices.

[[File:AzureAD24_13.png|300px]]

If you needed to create a test email, the email automatically sends after a successful sign in and the test email now appears.

[[File:AzureAD24_14.png|300px]]

==Other Applications, including Teams on all platforms==

Your login experience should be similar to above, please login, and reauthenticate applications as needed.

Duo Universal Prompt

2024-03-27T18:18:02Z

Rempelg:

We are transitioning our current authentication from ADFS to Azure (Local to Cloud). With this change, your Duo authentication screen will look slightly different.

Your current Duo options are still available. However, the prompts will change. Notable changes include: push notifications being sent automatically upon logging in to services such at Office 365.

<b>Please be aware that action will be required on all devices where you are utilizing your WPUNJ account. You may need to re-authenticate on Mobile Devices for Email, Teams, OneDrive, etc, the same way you were required to on your computer. Additional services such as Power Automate, will also need to be reviewed to ensure the flows are authenticated after this change.</b>

==Duo Application Prompt Changes==
The only change to the Duo Application, and prompt on your device, will be the notification that the name of the service has changed. You will now see ‘’’AzureAD Faculty/Staff’’’, on the notification on your lock screen, and within the Duo application.

{|
|- style="vertical-align: top;"
|! scope="row"| [[File:AzureAD24_15.png|300px]] || [[File:AzureAD24_16.png|300px]]
|}

==Web Brower Authentication==

Upon logon to services such as Microsoft 365 (Office 365) you will receive a prompt to reauthenticate with Duo.

If you have already logged in, and your browser has remembered your session, you will see the “Check for a Duo Push” notification without being prompted to sign in to Office 365, or other services.

If needed, select ‘’’Other options’’’ to change your Duo method or device.

[[File:AzureAD24_1.png|300px]][[File:AzureAD24_2.png|300px]]

Once you have Authenticated with Duo, you will see a prompt ‘’’Is this your device?’’’. Please only click ‘’’Yes, this is my device’’’ on your main device, and not on shared devices.

[[File:AzureAD24_3.png|300px]]

If a prompt appears to Trust ‘’’wpunj.edu’’’, please click ‘’’Continue’’’.

[[File:AzureAD24_4.png|300px]]

==Windows==

Outlook will prompt for reauthentication. The reauthentication process is very similar to the Web Browser experience above.

[[File:AzureAD24_5.png|400px]] [[File:AzureAD24_6.png|400px]]

Outlook many need to be closed and reopened following authentication. Please check other software once you have completed re-authenticating outlook. Local software to launch and check include Teams, OneDrive, Word, Excel etc.

==Mac OS==

Outlook will prompt for reauthentication, if notifications are enabled.

[[File:AzureAD24_7.png|400px]]

Please select ‘’’Continue’’’

[[File:AzureAD24_8.png|400px]]

On the ‘’’System Settings’’’ you will reauthenticate and approve the duo login as well.

[[File:AzureAD24_9.png|400px]]

If Outlook is open during this process, please close the program and re-open to ensure emails sync properly.

Please check other software once you have completed re-authenticating outlook. Local software to launch and check include Teams, OneDrive, Word, Excel etc.

==Mobile Devices==

On your mobile device, you will need to reauthenticate email, as well as other applications such as Teams.

Please see the prompt at the bottom of the email application, or thru your email settings. Please follow individual application prompts. (If you are not seeing a prompt, please try to send a test email to your own email address)

[[File:AzureAD24_10.png|300px]]

You will receive a duo prompt, if needed, select ‘’’Other options’’’ to change your Duo method or device.

[[File:AzureAD24_11.png|300px]] [[File:AzureAD24_12.png|300px]]

Once you have Authenticated with Duo, you will see a prompt ‘’’Is this your device?’’’. Please only click ‘’’Yes, this is my device’’’ on your main device, and not on shared devices.

[[File:AzureAD24_13.png|300px]]

If you needed to create a test email, the email automatically sends after a successful sign in and the test email now appears.

[[File:AzureAD24_14.png|300px]]

==Other Applications, including Teams on all platforms==

Your login experience should be similar to above, please login, and reauthenticate applications as needed.

Android

2024-03-26T17:41:10Z

Rempelg:

Note: WP Wireless-Guest is for Game Consoles and other devices such as a Smart TV, Roku, etc... You should not be connecting to it on your phone or laptop as it will not work properly.
We highly recommend forgetting the guest network on any phone or laptop it is saved on and only have WP Wireless or WP Wireless (5Ghz) saved.

<ol>
<li>Select WP Wireless or WP Wireless (5Ghz) from the available Wireless Networks
<li>Configure the Following Settings:
<ul>
<li>EAP Method: PEAP
<li>Phase 2 authentication: MSCHAPV2 (Might be in advanced settings)
<li>CA Certificate: Do Not Validate
<li>Domain: ise.wpunj.edu
<li>Identity: Your WP Connect Username
<li>Anonymous identity: (Leave this field Blank)
<li>Password: Your WP Connect password
</ul>

<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">
[[Image:Android-settings 300x500.jpg |center|300px]]
</div>

<li>Click Connect
<li>Accept any Certificate Warnings
<li>You should now have internet access. (If you did not connect successfully and had used just your username as stated above, try using your WPUNJ email address as the Identity)
<li>Contact the [https://help.wpunj.edu/helpdesk/ Help Desk] if you still cannot connect.

</ol>

{|style="text-align:left;" style="padding:10px"
|+
|-
|
'''Newer Android devices come with a "Randomized MAC" feature. Please ensure your device is set to "Use device MAC" or set to "Static MAC." See screenshots below for reference:'''

[[File:Android ITWiki Article Screenshot for Wi-Fi - 1.png|200px|Screenshot of Wi-Fi menu using a Google Pixel 8 Pro, running Android 14]]

[[File:Android ITWiki Article Screenshot for Wi-Fi - 2.png|200px|Screenshot of Wi-Fi menu after clicking on WP Wireless, using a Google Pixel 8 Pro, running Android 14]]

[[File:Android ITWiki Article Screenshot for Wi-Fi - 3.png|200px|Screenshot after clicking "Privacy" within the WP Wireless Wi-Fi settings, using a Google Pixel 8 Pro, running Android 14]]

|-
|
|}

[[:Category:Network Services|Network Services]]

File:Android ITWiki Article Screenshot for Wi-Fi - 3.png

2024-03-26T17:36:57Z

Rempelg:

Screenshot after clicking "Privacy" within the WP Wireless Wi-Fi settings, using a Google Pixel 8 Pro, running Android 14

File:Android ITWiki Article Screenshot for Wi-Fi - 2.png

2024-03-26T17:34:14Z

Rempelg:

Screenshot of Wi-Fi menu after clicking on WP Wireless, using a Google Pixel 8 Pro, running Android 14

File:Android ITWiki Article Screenshot for Wi-Fi - 1.png

2024-03-26T17:32:56Z

Rempelg:

Screenshot of Wi-Fi menu using a Google Pixel 8 Pro, running Android 14

Dell Command Update

2024-02-12T19:47:10Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center''' if not already installed on the machine. The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are screenshots on what the application looks like, and the process of installing certain updates:

{| class="wikitable"
|+
|-
!
|-
|How to search for Dell Command using the Search function on Windows 10
| [[File:Dell Command - Searchbox.png|600px]]
|-
|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates
| [[File:Dell Command - Start - First Screen.png|600px]]
|-
|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)
| [[File:Dell Command - Updates Found Screen At Bottom.png|600px]]
|-
|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!
| [[File:Dell Command - BIOS Installing.png|600px]]
|-
|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates
| [[File:Dell Command - Restart Button.png|600px]]
|-
|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.
| [[File:BIOS Updating Screen.jpg|600px]]
|}

'''Once the computer is back at the login screen, the updates should be complete.'''

Dell Command Update

2024-02-12T17:04:04Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center''' if not already installed on the machine. The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are screenshots on what the application looks like, and the process of installing certain updates:

{| class="wikitable"
|+
|-
!
|-
|How to search for Dell Command using the Search function on Windows 10
| [[File:Dell Command - Searchbox.png|600px]]
|-
|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates
| [[File:Dell Command - Start - First Screen.png|600px]]
|-
|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)
| [[File:Dell Command - Updates Found Screen At Bottom.png|600px]]
|-
|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!
| [[File:Dell Command - BIOS Installing.png|600px]]
|-
|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates
| [[File:Dell Command - Restart Button.png|600px]]
|-
|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.
| [[File:BIOS Updating Screen.jpg|600px]]
|}

Once the computer is back at the login screen, the updates should be complete

Dell Command Update

2024-02-12T16:57:11Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center''' if not already installed on the machine. The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are screenshots on what the application looks like, and the process of installing certain updates:

{| class="wikitable"
|+
|-
!
|-
|How to search for Dell Command using the Search function on Windows 10
| [[File:Dell Command - Searchbox.png|thumb|left|]]
|-
|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates
| [[File:Dell Command - Start - First Screen.png|thumb|left|]]
|-
|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)
| [[File:Dell Command - Updates Found Screen At Bottom.png|thumb|left|]]
|-
|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!
| [[File:Dell Command - BIOS Installing.png|thumb|left|]]
|-
|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates
| [[File:Dell Command - Restart Button.png|thumb|left|]]
|-
|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.
| [[File:BIOS Updating Screen.jpg|thumb|left|]]
|}

Once the computer is back at the login screen, the updates should be complete

Dell Command Update

2024-02-06T21:38:50Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center''' if not already installed on the machine. The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are screenshots on what the application looks like, and the process of installing certain updates:

[[File:Dell Command - Searchbox.png|thumb|left|How to search for Dell Command using the Search function on Windows 10]]

[[File:Dell Command - Start - First Screen.png|thumb|left|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates]]

[[File:Dell Command - Updates Found Screen At Bottom.png|thumb|left|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)]]

[[File:Dell Command - BIOS Installing.png|thumb|left|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!]]

[[File:Dell Command - Restart Button.png|thumb|left|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates]]

[[File:BIOS Updating Screen.jpg|thumb|left|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.]]

Once the computer is back at the login screen, the updates should be complete

Dell Command Update

2024-02-06T19:49:04Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center''' if not already installed on the machine. The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are screenshots on what the application looks like, and the process of installing certain updates:

[[File:Dell Command - Searchbox.png|thumb|left|How to search for Dell Command using the Search function on Windows 10]]

[[File:Dell Command - Start - First Screen.png|thumb|left|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates]]

[[File:Dell Command - Updates Found Screen At Bottom.png|thumb|left|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)]]

[[File:Dell Command - BIOS Installing.png|thumb|left|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!]]

[[File:Dell Command - Restart Button.png|thumb|left|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates]]

[[File:BIOS Updating Screen.jpg|thumb|left|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.]]

Dell Command Update

2024-02-06T18:46:10Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center''' if not already installed. The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are screenshots on what the application looks like, and the process of installing certain updates:

[[File:Dell Command - Searchbox.png|thumb|left|How to search for Dell Command using the Search function on Windows 10]]

[[File:Dell Command - Start - First Screen.png|thumb|left|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates]]

[[File:Dell Command - Updates Found Screen At Bottom.png|thumb|left|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)]]

[[File:Dell Command - BIOS Installing.png|thumb|left|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!]]

[[File:Dell Command - Restart Button.png|thumb|left|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates]]

[[File:BIOS Updating Screen.jpg|thumb|left|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.]]

Dell Command Update

2024-02-06T18:44:04Z

Rempelg:

Dell Command Update is a program which can be installed via '''Software Center.''' The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers.

The goal of installing these updates is to alleviate certain hardware issues in newer and older machines.

Below are a few screenshots on what the application looks like, and the process of installing certain updates

[[File:Dell Command - Searchbox.png|thumb|left|How to search for Dell Command using the Search function on Windows 10]]

[[File:Dell Command - Start - First Screen.png|thumb|left|This is what Dell Command first looks like upon opening the application. Click CHECK to check for updates]]

[[File:Dell Command - Updates Found Screen At Bottom.png|thumb|left|This is what Dell Command looks like once updates are found. Please ensure the laptop is PLUGGED IN / CHARGING. Click INSTALL (May need to scroll down to see the INSTALL button)]]

[[File:Dell Command - BIOS Installing.png|thumb|left|This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!]]

[[File:Dell Command - Restart Button.png|thumb|left|When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates]]

[[File:BIOS Updating Screen.jpg|thumb|left|This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.]]

File:BIOS Updating Screen.jpg

2024-02-06T18:43:18Z

Rempelg:

This is what the laptop screen looks like while updating the BIOS. It is CRITICAL to NOT UNPLUG THE MACHINE during this process. This screen may take around 15 - 20 minutes to finish.

File:Dell Command - Restart Button.png

2024-02-06T18:39:29Z

Rempelg:

When the updates are finished, it will prompt to RESTART. Click RESTART to finish installing the updates

Dell Command Update

2024-02-06T18:35:16Z

Rempelg:

File:Dell Command - BIOS Installing.png

2024-02-06T18:34:13Z

Rempelg:

This is what Dell Command looks like while installing the updates. The screen may flash and there may be some audio indicators during this process - this is normal!

File:Dell Command - Updates Found Screen At Bottom.png

2024-02-06T18:11:53Z

Rempelg:

This is what Dell Command looks like when updates are found. This screenshot is scrolled slightly towards the bottom to show the INSTALL button highlighted

Dell Command Update

2024-02-06T18:09:23Z

Rempelg:

File:Dell Command - Start - First Screen.png

2024-02-06T17:53:03Z

Rempelg:

The very first screen you see when opening up Dell Command Update. Highlighted the "Check" box

File:Dell Command - Searchbox.png

2024-02-06T17:36:34Z

Rempelg:

Screenshot on how to search for Dell Command Update using the Search feature on Windows 10

Dell Command Update

2024-02-05T17:14:48Z

Rempelg: Created page with "Dell Command Update is a program which can be installed via '''Software Center.''' The purpose of this application is to have a single place to install various hardware updates such as (but not limited to) the BIOS, Wi-Fi / Bluetooth drivers, and Graphics drivers. The goal of installing these updates is to alleviate certain hardware issues in newer and older machines. Below are a few screenshots on what the application looks like, and the process of installing certa..."

Respondus

2024-01-23T15:57:50Z

Rempelg: /* System Requirements for LockDown Browser and Respondus Monitor */

==Respondus LockDown Browser® and Respondus Monitor==
'''Respondus LockDown Browser''' is a custom browser that locks down the testing environment within a learning management system.

'''Respondus Monitor''' is an online proctoring tool purchased by the University for proctoring exams.
==Download Respondus for Home/Personal PCs==
Download and install LockDown Browser from this link, only for personal/non-WPU computers:
*https://download.respondus.com/lockdown/download.php?id=853232452

==Install Respondus on a WPU Computer==
Please enter a ticket at www.wpunj.edu/helpdesk and create a ticket under the Software category to request Respondus to be installed onto your WPU Computer. All installations of Respondus must be issued by the WPU IT Department.

==Resources==
[https://web.respondus.com/he/lockdownbrowser/resources/ https://web.respondus.com/he/lockdownbrowser/resources/]

[https://web.respondus.com/he/monitor/resources/ https://web.respondus.com/he/monitor/resources/]

==Technical Support==
Visit the Respondus Support site ([https://web.respondus.com/support/ https://web.respondus.com/support/]) for technical questions or to submit a ticket.

Students have access to live chat for support during exams.

==System Requirements for LockDown Browser and Respondus Monitor==
===Operating Systems===
*Windows: 11 and 10. [https://respondus.com/lockdown-system-requirements Details]
*Mac: macOS 10.15 to 14.0+
*iOS: 12.0+ (iPad only). Must have a compatible LMS integration. [http://respondus.com/can-an-ipad-be-used-with-lockdown-browser-instructions-for-faculty Details]
*Chromebook: [https://respondus.com/can-a-chromebook-be-used-with-lockdown-browser-and-respondus-monitor-higher-ed Details]

===Memory===
*Windows: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
*Mac: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)

===Hard Disk Space===
*Windows: 75 MB permanent space on the hard drive
*Mac: 120 MB permanent space on the hard drive

===Browser Requirements===
LockDown Browser is a client application that is installed to a local computer. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. Students do NOT need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed.

==Student Guides==
*Quick Start Guide ([https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf])
*Video Overview (2 minutes) ([https://web.respondus.com/lockdownbrowser-student-video/ https://web.respondus.com/lockdownbrowser-student-video/])

==Before the Test==
*Follow the link below to install LockDown Browser on the computer you will be using for testing.
**https://download.respondus.com/lockdown/download.php?id=853232452
*Prepare for the test at least 10-15 minutes before taking the test. Login to Blackboard and follow the rest of the steps in this short guide.
*Plug in your laptop to the charger.
*Sit close to your router if possible for faster speeds. Avoid being several rooms away from your router.
*Run a google speed test to see how fast your internet is. [https://www.google.com/search?q=google+speed+test Click Run Speed Test to see how fast your internet is.] Ideally your wifi would be about 100 MBPS up/100 MBPS down.

==Frequently Asked Questions for Students==
'''What do I need to know before taking my exam?''' Ensure your computer is charged and has a strong internet connection. We recommend students take their exam in a quiet private location to limit potential flags and distractions.

'''Why do I need a photo ID? What forms of ID are acceptable?''' We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government issued (i.e. driver license, passport) or a student ID that has your photo.

'''What equipment is needed?''' You will need to have a working webcam, microphone, and either a laptop or desktop computer. Integrated or external USB will both work.

'''How is my privacy protected?''' Respondus is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets.

'''Does Respondus determine who is cheating?''' No. Respondus simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording

'''How can I get support if something goes wrong during an exam?''' Respondus has a 24/7 live chat feature accessible to you throughout testing. Reach out to them for help with any technical issues during an exam.

==Instructor Guides==
*Register for a free training webinar on LockDown Browser and Respondus Monitor ([https://web.respondus.com/webinars/ https://web.respondus.com/webinars/])
*Introduction to LockDown Browser for Blackboard Learn ([https://youtu.be/e-QRHkoF8Xg https://youtu.be/e-QRHkoF8Xg])
*Introduction to Respondus Monitor ([https://youtu.be/Pbz3_GSVRrE https://youtu.be/Pbz3_GSVRrE])
*Preparing an Exam for Use with Respondus Monitor and LockDown Browser ([https://youtu.be/7J1K8-R20ao https://youtu.be/7J1K8-R20ao])
*Access further Instructor materials, including an Instructor Quick Start Guide at: [https://web.respondus.com/he/monitor/resources/ https://web.respondus.com/he/monitor/resources/]

==Recommended Syllabus Language==
The sample text below can be used in your course or syllabus. It explains that students must use LockDown Browser and Respondus Monitor for their online tests.

'''Using LockDown Browser and a Webcam for Online Exams'''

This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video ([https://web.respondus.com/lockdownbrowser-student-video/ https://web.respondus.com/lockdownbrowser-student-video/]) to get a basic understanding of LockDown Browser and the webcam feature. A student Quick Start Guide (PDF) is also available. ([https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf])

Then download and install LockDown Browser from this link:
*https://download.respondus.com/lockdown/download.php?id=853232452

To ensure LockDown Browser and the webcam are set up properly, do the following:
*Start LockDown Browser, log into Blackboard, and select this course.
*Locate and select the Help Center button on the LockDown Browser toolbar.
*Run the Webcam Check and, if necessary, resolve any issues.
*Run the System & Network Check. If a problem is indicated, see if a solution is provided in the Knowledge Base. Troubleshooting information can also be emailed to our institution's help desk.
*Exit the Help Center and locate the practice quiz named [NOTE TO INSTRUCTOR: CREATE A BRIEF PRACTICE QUIZ AND INSERT NAME OF QUIZ HERE; IF NECESSARY, INCLUDE LOCATION OF QUIZ].
*Upon completing and submitting the practice quiz, exit LockDown Browser.

When taking an online exam that requires LockDown Browser and a webcam, remember the following guidelines:
*Ensure you're in a location where you won't be interrupted
*Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
*Clear your desk of all external materials not permitted — books, papers, other devices
*Before starting the test, know how much time is available for it, and that you've allotted sufficient time to complete it
*Remain at your computer for the duration of the test
*If the computer or networking environment is different than what was used previously with the Webcam Check and System & Network Check in LockDown Browser, run the checks again prior to starting the test
*To produce a good webcam video, do the following:
**Avoid wearing baseball caps or hats with brims
**Ensure your computer or tablet is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
**If using a built-in webcam, avoid tilting the screen after the webcam setup is complete
**Take the exam in a well-lit room and avoid backlighting, such as sitting with your back to a window

'''Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.'''

==Chromebook Tips and Support==
A "stall" or "freeze" at the Blackboard Learn "Enter Password: {test_name}" web page is commonly due to a corrupted or incorrect navigation to begin the exam.

It can also occur if the instructor did not check the LockDown Browser Dashboard prior to students started writing the exam.

Prior to the exam, we recommend students do a power down restart of the computer then close down any apps that re-opened at login. Establish a wired Ethernet connection if feasible, otherwise try to be as close as possible to the wireless access point or router.

In general, for Blackboard Learn with "manual launch", it is important for students to close all standard browsers, start LockDown Browser only, log into Blackboard Learn, *wait* until the Blackboard Learn home page fully loads (no spinning circle in the browser tab), navigate to the course, *wait* until the course home page fully loads (no spinning circle in the browser tab), then go to the content area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the test title. Students should not use any "shortcut" or "notifications link" in the Blackboard Learn home page or course home page.

It is important for students with Chromebooks to close down all other apps and browser sessions, start only the Chrome browser with only one browser tab, log into Blackboard Learn, *wait* until the Blackboard Learn home page fully loads, navigate to the course, *wait* until the course home page fully loads, then go to the content area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the test title. Students should not use any "shortcut" or "notifications link" in the Blackboard Learn home page or course home page.

If the deadline for an exam is near, the student should locate another computer, Mac, Windows, Chromebook, with LockDown Browser, possibly on an alternate network. There is also LockDown Browser for iPad, if allowed by the instructor.

==Require a Practice Exam==
Ensure your first exam using Respondus Monitor runs smoothly! Have students take an ungraded practice quiz that requires the use of LockDown Browser and a webcam, before taking a graded exam.

Direct students to use the '''[https://web.respondus.com/support/ Help Center]''' prior to their first exam. With LockDown Browser open, log into the course and select the '''[https://web.respondus.com/support/ Help Center]''' button the toolbar. From there, run the '''Webcam Check''' and the '''System Check''' to make sure everything is working properly. If a problem is indicated, students can search for a solution in the Knowledge Base. Troubleshooting information can also be submitted as a ticket to the [http://www.wpunj.edu/help Center for Teaching with Technology thru a helpdesk ticket] under '''Blackboard -> Respondus - Student'''.

Leave the practice quiz available for the duration of the course, with unlimited attempts, so students can check their setup from a different computer.