William Paterson University - Information Technology's Wiki - User contributions [en]

Identify a PC and MAC

2014-10-15T18:37:16Z

Ravichandranr:

==Ways to identify a PC and a MAC==

==Computer Name ==
This article explains how to find your computer name

[[File:Computer name 4.JPG|thumb|right|600px]]
[[File:600px-Computer name 3.JPG|thumb|right|600px]]
'''Finding your Computer Name:'''
 
 
 
 
 
 
 
 
1. Click the 'Start Button'
 
 
 
 
2. Type "Computer Name" in the Search Box
 
 
 
 
3. Click the Link for "See the name of this computer"
 
 
 
 
 
 
 
 
 
 
 
 
4. Computer Name is located in the center of the control panel window that opens
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

==Service tag or serial number ==
This article explains how to find your device serial number or service tag.
==Dell==
Dell refers to its serial numbers as service tags
* You can use Internet Explorer to find your service tag online. Click [http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/FindTagSysProfLicense?c=us&cs=19&l=en&s=dhs&~mode=popup here]. Agree to run the system profiler, and install the Dell System Profiler add-on.
===Laptop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=608970 Dell knowledgebase article: How to find the service tag on a Dell notebook computer?] 
[[file:1371236862913.inspiron02_st.gif]]
===Desktop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=611261 Dell knowledgebase article: How to find the service tag on a Dell desktop computer?] 
The service tag number will be usually be found on the back of the computer case, but it may be located on the top or side of the system. 
[[file:1373992234710.Desktop_Tag.JPG‎]] 
[[file:1371237707659.desktop_st.gif]] 
==Mac==
*Finding the serial number on a Mac is the same on both a laptop and a desktop. See instructions here: [[Mac Serial Number]]
*If you Mac won't turn on, follow the instructions in this [http://support.apple.com/kb/ht1349 Apple knowledgebase article].
==Printers==
You can find the service tag on the back of the printer:
{{#ev:youtubehd|NQFYgb5tskQ|600|left|Finding the service tag on a networked Dell printer}}
{{#ev:youtubehd|CnwqPrKCgto|600|left|Printing the "Printer Settings" page on a networked Dell printer}}

[[Category:Help Desk]]

Identify a PC and MAC

2014-10-15T18:36:48Z

Ravichandranr: Created page with "==Ways to identify a PC and a MAC== ==Computer Name == This article explains how to find your computer name 600px [[File:600px-Compu..."

Serial Number

2014-10-15T18:36:19Z

Ravichandranr:

Serial Number

2014-10-15T18:35:09Z

Ravichandranr:

Serial Number

2014-10-15T17:43:00Z

Ravichandranr:

==Computer Name ==
This article explains how to find your computer name

[[File:Computer name 4.JPG|thumb|right|600px]]
[[File:600px-Computer name 3.JPG|thumb|right|600px]]
'''Finding your Computer Name:'''
 
 
 
 
 
 
 
 
1. Click the 'Start Button'
 
 
 
 
2. Type "Computer Name" in the Search Box
 
 
 
 
3. Click the Link for "See the name of this computer"
 
 
 
 
 
 
 
 
 
 
 
 
4. Computer Name is located in the center of the control panel window that opens
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

==Service tag or serial number ==
This article explains how to find your device serial number or service tag.
==Dell==
Dell refers to its serial numbers as service tags
* You can use Internet Explorer to find your service tag online. Click [http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/FindTagSysProfLicense?c=us&cs=19&l=en&s=dhs&~mode=popup here]. Agree to run the system profiler, and install the Dell System Profiler add-on.
===Laptop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=608970 Dell knowledgebase article: How to find the service tag on a Dell notebook computer?] 
[[file:1371236862913.inspiron02_st.gif]]
===Desktop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=611261 Dell knowledgebase article: How to find the service tag on a Dell desktop computer?] 
The service tag number will be usually be found on the back of the computer case, but it may be located on the top or side of the system. 
[[file:1373992234710.Desktop_Tag.JPG‎]] 
[[file:1371237707659.desktop_st.gif]] 
==Mac==
*Finding the serial number on a Mac is the same on both a laptop and a desktop. See instructions here: [[Mac Serial Number]]
*If you Mac won't turn on, follow the instructions in this [http://support.apple.com/kb/ht1349 Apple knowledgebase article].
==Printers==
You can find the service tag on the back of the printer:
{{#ev:youtubehd|NQFYgb5tskQ|600|left|Finding the service tag on a networked Dell printer}}
{{#ev:youtubehd|CnwqPrKCgto|600|left|Printing the "Printer Settings" page on a networked Dell printer}}

Serial Number

2014-10-15T17:41:43Z

Ravichandranr:

==Computer Name ==
This article explains how to find your computer name

[[File:Computer name 4.JPG|thumb|right|600px]]
[[File:Computer name 3.JPG|thumb|right|600px]]
'''Finding your Computer Name:'''
 
 
 
 
 
 
 
 
1. Click the 'Start Button'
 
 
 
 
2. Type "Computer Name" in the Search Box
 
 
 
 
3. Click the Link for "See the name of this computer"
 
 
 
 
 
 
 
 
 
 
 
 
4. Computer Name is located in the center of the control panel window that opens
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

==Service tag or serial number ==
This article explains how to find your device serial number or service tag.
==Dell==
Dell refers to its serial numbers as service tags
* You can use Internet Explorer to find your service tag online. Click [http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/FindTagSysProfLicense?c=us&cs=19&l=en&s=dhs&~mode=popup here]. Agree to run the system profiler, and install the Dell System Profiler add-on.
===Laptop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=608970 Dell knowledgebase article: How to find the service tag on a Dell notebook computer?] 
[[file:1371236862913.inspiron02_st.gif]]
===Desktop===
[http://www.dell.com/support/troubleshooting/us/en/555/KCS/KcsArticles/ArticleView?docid=611261 Dell knowledgebase article: How to find the service tag on a Dell desktop computer?] 
The service tag number will be usually be found on the back of the computer case, but it may be located on the top or side of the system. 
[[file:1373992234710.Desktop_Tag.JPG‎]] 
[[file:1371237707659.desktop_st.gif]] 
==Mac==
*Finding the serial number on a Mac is the same on both a laptop and a desktop. See instructions here: [[Mac Serial Number]]
*If you Mac won't turn on, follow the instructions in this [http://support.apple.com/kb/ht1349 Apple knowledgebase article].
==Printers==
You can find the service tag on the back of the printer:
{{#ev:youtubehd|NQFYgb5tskQ|600|left|Finding the service tag on a networked Dell printer}}
{{#ev:youtubehd|CnwqPrKCgto|600|left|Printing the "Printer Settings" page on a networked Dell printer}}

File:Computer name 4.JPG

2014-10-15T17:39:45Z

Ravichandranr:

File:600px-Computer name 3.JPG

2014-10-15T17:39:32Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:48:02Z

Ravichandranr:

==Follow the instructions below to activate Microsoft Office 2010 when you are off-campus==

1.Make sure you close all instances of Microsoft Office 2010.

2.Connect to the WPU Network via VPN. To install VPN,follow the weblink

https://itwiki.wpunj.edu/index.php/VPN_Remote_Access

3.Once you have connected to the WPU Network, open Microsoft Word 2010.

4.Leave the program open for about fifteen minutes and then close the program.

5.To verify that Microsoft Office 2010 has been activated, open Microsoft Word 2010 again, click File, click Help, and look to the right to see if the program reads "Product Activated".

[[Image:office.jpg|450px|]] 

Note - The same instructions applies for Office 2013 too.

[[Category:Windows]]

Activating Microsoft Office From Off Campus

2014-09-22T13:47:43Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:47:26Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:46:25Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:34:45Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:34:33Z

Ravichandranr:

==Follow the instructions below to activate Microsoft Office 2010 when you are off-campus==

1.Make sure you close all instances of Microsoft Office 2010.

2.Connect to the WPU Network via VPN. To install VPN,follow the weblink

https://itwiki.wpunj.edu/index.php/VPN_Remote_Access

3.Once you have connected to the WPU Network, open Microsoft Word 2010.

4.Leave the program open for about fifteen minutes and then close the program.

5.To verify that Microsoft Office 2010 has been activated, open Microsoft Word 2010 again, click File, click Help, and look to the right to see if the program reads "Product Activated".

[[Image:office.jpg|450px|]] 

The same instructions applies for Office 2013 too.

[[Category:Help Desk]]

Activating Microsoft Office From Off Campus

2014-09-22T13:33:08Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:32:50Z

Ravichandranr:

File:Office.jpg

2014-09-22T13:32:10Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:31:59Z

Ravichandranr:

==Follow the instructions below to activate Microsoft Office 2010 when you are off-campus==

1.Make sure you close all instances of Microsoft Office 2010.

2.Connect to the WPU Network via VPN. To install VPN,follow the weblink

https://itwiki.wpunj.edu/index.php/VPN_Remote_Access

3.Once you have connected to the WPU Network, open Microsoft Word 2010.

4.Leave the program open for about fifteen minutes and then close the program.

5.To verify that Microsoft Office 2010 has been activated, open Microsoft Word 2010 again, click File, click Help, and look to the right to see if the program reads "Product Activated".
[[Image:office.jpg|450px|]] 

[[Category:Help Desk]]

Activating Microsoft Office From Off Campus

2014-09-22T13:30:16Z

Ravichandranr:

Activating Microsoft Office From Off Campus

2014-09-22T13:29:06Z

Ravichandranr: Created page with "Follow the instructions below to activate Microsoft Office 2010 when you are off-campus: 1.Make sure you close all instances of Microsoft Office 2010. 2.Connect to the WPU Ne..."

Follow the instructions below to activate Microsoft Office 2010 when you are off-campus:

1.Make sure you close all instances of Microsoft Office 2010.
2.Connect to the WPU Network via VPN. To install VPN,follow the weblink
https://itwiki.wpunj.edu/index.php/VPN_Remote_Access
3.Once you have connected to the WPU Network, open Microsoft Word 2010.
4.Leave the program open for about fifteen minutes and then close the program.
5.To verify that Microsoft Office 2010 has been activated, open Microsoft Word 2010 again, click File, click Help, and look to the right to see if the program reads "Product Activated".

Printer Troubleshooting

2014-05-13T17:25:12Z

Ravichandranr:

==Common Problems==
# Is user the only one having a problem?
## No. Add the printer yourself and try to print.
## Yes. Can you ping the printer?
### If you cannot ping the printer, ask network and hardware to verify good connectivity. This eliminates the possibility of a network problem.
# If you determine that the problem is the printer and not the network, or, if the printer is displaying an error message that has to be addressed:
## Get the service tag number of the printer (tag on back of machine)
## Go to support.dell.com - enter the service tag number - Warranty information will display.
## If the printer is under warranty, contact Dell Support
===Printer is OFFLINE===
Tell client to right click on the printer and remove the device. Log off and back on.

===What to do when the Printer printing out blank pages?===
# Remove the toner cartridge and then the imaging unit.
# Firmly shake the imaging unit
# Reinstall the imaging unit and then the cartridge and then resend the print job.
# If it still prints blank pages, then replace the imaging unit. Imaging units are not covered under warranty, so the manufacturer would not replace it. The department would have to purchase them.
# If the printer still prints out blank pages,it might be the printer problem then call the manufacturer technical support

==Working with Different Printers==
===HP M806===
[[image:HP-m806.jpg|thumb|An HP M806 LaserJet Printer]]
====Paper Tray Locations====
*Paper Tray 1 - manual paper feed on top of the printer
*Paper Trays 2 & 3 - Normal paper trays, labeled

====Paper Tray Orientation====
* These printers automatically detect the orientation of the paper in their trays. The paper size, that the printer chooses, is determined by the width of the paper guides.
* Printers may need to be rebooted after the proper orientations are set on the paper trays
Paper should be oriented as pictured:

[[image:hp-m806-paper-tray.jpg|300px]]
===Dell 5130cn===
====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
* Turn the printer off.
* Open the front cover.
[[image:frontcover.jpg|300px]]
* Rotate the lock levers of the inner cover to open it.
[[image:locklevers2.jpg|300px]]
* Grasp the handles on the drum cartridge you want to replace and pull out the cartridge halfway.
[[image:drums3.jpg|300px]]
* Grasp one side of the drum cartridge with the other hand and pull out the cartridge from the printer.
* If this is a new drum cartridge, pull out the ribbons.
[[image:newdrum5.jpg|300px]]
* Slide the cartridge into the slot.
[[image:slot6.jpg|300px]]
* Remove the orange protective covering (if present) of the installed drum cartridge and discard.
[[image:orangecover7.jpg|300px]]
* Close the inner cover.
[[image:close8.jpg|300px]]
* Rotate the lock levers to secure the cover.
* Close the front cover.
====Removing and installing the fuser on Dell 5130cn printer====
=====Removing a fuser=====
* Turn off the printer and wait for 30 minutes before removing the fuser.
* Raise the latch on the handle of the right hand cover to open the cover
[[image:openfuser1.jpg|300px]]
* Grasp both handles of the installed fuser with your hands and pull it out
[[image:removefuser2.jpg|300px]]
=====Installing a new fuser=====
* Unpack a new fuser.
* Grasp both handles of the fuser with your hands and install the fuser in the printer
* Close the right hand cover

==Reset to Factory Defaults==
# Go to utilities setting of printer's LCD menu
# Find restore factory default settings

==Paper Jams==
If printer is jamming, try to determine where it’s jamming. Under the printer coming up from the tray, in the rear just before coming out, when it duplexes? This will help the phone tech. If you can't see the cause of the jam, tech support will walk you through steps to clear it.

[[Category:Help Desk]]
[[Category:TC Portal]]

Printer Troubleshooting

2014-05-13T17:24:12Z

Ravichandranr:

==Common Problems==
# Is user the only one having a problem?
## No. Add the printer yourself and try to print.
## Yes. Can you ping the printer?
### If you cannot ping the printer, ask network and hardware to verify good connectivity. This eliminates the possibility of a network problem.
# If you determine that the problem is the printer and not the network, or, if the printer is displaying an error message that has to be addressed:
## Get the service tag number of the printer (tag on back of machine)
## Go to support.dell.com - enter the service tag number - Warranty information will display.
## If the printer is under warranty, contact Dell Support
===Printer is OFFLINE===
Tell client to right click on the printer and remove the device. Log off and back on.

===What to do when the Printer printing out blank pages?===
# Remove the toner cartridge and then the imaging unit.
# Firmly shake the imaging unit
# Reinstall the imaging unit and then the cartridge and then resend the print job.
# If it still prints blank pages, then replace the imaging unit. Imaging units are not covered under warranty, so the manufacturer would not replace it. The department would have to purchase them.
# If the printer still prints out blank pages,it might be the printer problem then call the manufacturer technical support

==Working with Different Printers==
===HP M806===
[[image:HP-m806.jpg|thumb|An HP M806 LaserJet Printer]]
====Paper Tray Locations====
*Paper Tray 1 - manual paper feed on top of the printer
*Paper Trays 2 & 3 - Normal paper trays, labeled

====Paper Tray Orientation====
* These printers automatically detect the orientation of the paper in their trays. The paper size, that the printer chooses, is determined by the width of the paper guides.
* Printers may need to be rebooted after the proper orientations are set on the paper trays
Paper should be oriented as pictured:

[[image:hp-m806-paper-tray.jpg|300px]]
===Dell 5130cn===
====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
* Turn the printer off.
* Open the front cover.
[[image:frontcover.jpg|300px]]
* Rotate the lock levers of the inner cover to open it.
[[image:locklevers2.jpg|300px]]
* Grasp the handles on the drum cartridge you want to replace and pull out the cartridge halfway.
[[image:drums3.jpg|300px]]
* Grasp one side of the drum cartridge with the other hand and pull out the cartridge from the printer.
* If this is a new drum cartridge, pull out the ribbons.
[[image:newdrum5.jpg|300px]]
* Slide the cartridge into the slot.
[[image:slot6.jpg|300px]]
* Remove the orange protective covering (if present) of the installed drum cartridge and discard.
[[image:orangecover7.jpg|300px]]
* Close the inner cover.
[[image:close8.jpg|300px]]
* Rotate the lock levers to secure the cover.
* Close the front cover.
====Removing and installing the fuser on Dell 5130cn printer====
* Turn off the printer and wait for 30 minutes before removing the fuser.
* Raise the latch on the handle of the right hand cover to open the cover
[[image:openfuser1.jpg|300px]]
* Grasp both handles of the installed fuser with your hands and pull it out
[[image:removefuser2.jpg|300px]]
=====Installing a new fuser=====
* Unpack a new fuser.
* Grasp both handles of the fuser with your hands and install the fuser in the printer
* Close the right hand cover

==Reset to Factory Defaults==
# Go to utilities setting of printer's LCD menu
# Find restore factory default settings

==Paper Jams==
If printer is jamming, try to determine where it’s jamming. Under the printer coming up from the tray, in the rear just before coming out, when it duplexes? This will help the phone tech. If you can't see the cause of the jam, tech support will walk you through steps to clear it.

[[Category:Help Desk]]
[[Category:TC Portal]]

File:Removefuser2.jpg

2014-05-13T17:17:50Z

Ravichandranr:

File:Openfuser1.jpg

2014-05-13T17:17:42Z

Ravichandranr:

Printer Troubleshooting

2014-05-13T13:01:08Z

Ravichandranr:

==Common Problems==
# Is user the only one having a problem?
## No. Add the printer yourself and try to print.
## Yes. Can you ping the printer?
### If you cannot ping the printer, ask network and hardware to verify good connectivity. This eliminates the possibility of a network problem.
# If you determine that the problem is the printer and not the network, or, if the printer is displaying an error message that has to be addressed:
## Get the service tag number of the printer (tag on back of machine)
## Go to support.dell.com - enter the service tag number - Warranty information will display.
## If the printer is under warranty, contact Dell Support
===Printer is OFFLINE===
Tell client to right click on the printer and remove the device. Log off and back on.

===What to do when the Printer printing out blank pages?===
# Remove the toner cartridge and then the imaging unit.
# Firmly shake the imaging unit
# Reinstall the imaging unit and then the cartridge and then resend the print job.
# If it still prints blank pages, then replace the imaging unit. Imaging units are not covered under warranty, so the manufacturer would not replace it. The department would have to purchase them.
# If the printer still prints out blank pages,it might be the printer problem then call the manufacturer technical support

==Working with Different Printers==
===HP M806===
[[image:HP-m806.jpg|thumb|An HP M806 LaserJet Printer]]
====Paper Tray Locations====
*Paper Tray 1 - manual paper feed on top of the printer
*Paper Trays 2 & 3 - Normal paper trays, labeled

====Paper Tray Orientation====
* These printers automatically detect the orientation of the paper in their trays. The paper size, that the printer chooses, is determined by the width of the paper guides.
* Printers may need to be rebooted after the proper orientations are set on the paper trays
Paper should be oriented as pictured:

[[image:hp-m806-paper-tray.jpg|300px]]
===Dell 5130cn===
====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
* Turn the printer off.
* Open the front cover.
[[image:frontcover.jpg|300px]]
* Rotate the lock levers of the inner cover to open it.
[[image:locklevers2.jpg|300px]]
* Grasp the handles on the drum cartridge you want to replace and pull out the cartridge halfway.
[[image:drums3.jpg|300px]]
* Grasp one side of the drum cartridge with the other hand and pull out the cartridge from the printer.
* If this is a new drum cartridge, pull out the ribbons.
[[image:newdrum5.jpg|300px]]
* Slide the cartridge into the slot.
[[image:slot6.jpg|300px]]
* Remove the orange protective covering (if present) of the installed drum cartridge and discard.
[[image:orangecover7.jpg|300px]]
* Close the inner cover.
[[image:close8.jpg|300px]]
* Rotate the lock levers to secure the cover.
* Close the front cover.

==Reset to Factory Defaults==
# Go to utilities setting of printer's LCD menu
# Find restore factory default settings

==Paper Jams==
If printer is jamming, try to determine where it’s jamming. Under the printer coming up from the tray, in the rear just before coming out, when it duplexes? This will help the phone tech. If you can't see the cause of the jam, tech support will walk you through steps to clear it.

[[Category:Help Desk]]
[[Category:TC Portal]]

Printer Troubleshooting

2014-05-13T12:54:40Z

Ravichandranr:

==Common Problems==
# Is user the only one having a problem?
## No. Add the printer yourself and try to print.
## Yes. Can you ping the printer?
### If you cannot ping the printer, ask network and hardware to verify good connectivity. This eliminates the possibility of a network problem.
# If you determine that the problem is the printer and not the network, or, if the printer is displaying an error message that has to be addressed:
## Get the service tag number of the printer (tag on back of machine)
## Go to support.dell.com - enter the service tag number - Warranty information will display.
## If the printer is under warranty, contact Dell Support
===Printer is OFFLINE===
Tell client to right click on the printer and remove the device. Log off and back on.

===What to do when the Printer printing out blank pages?===
# Remove the toner cartridge and then the imaging unit.
# Firmly shake the imaging unit
# Reinstall the imaging unit and then the cartridge and then resend the print job.
# If it still prints blank pages, then replace the imaging unit. Imaging units are not covered under warranty, so the manufacturer would not replace it. The department would have to purchase them.
# If the printer still prints out blank pages,it might be the printer problem then call the technical support

==Working with Different Printers==
===HP M806===
[[image:HP-m806.jpg|thumb|An HP M806 LaserJet Printer]]
====Paper Tray Locations====
*Paper Tray 1 - manual paper feed on top of the printer
*Paper Trays 2 & 3 - Normal paper trays, labeled

====Paper Tray Orientation====
* These printers automatically detect the orientation of the paper in their trays. The paper size, that the printer chooses, is determined by the width of the paper guides.
* Printers may need to be rebooted after the proper orientations are set on the paper trays
Paper should be oriented as pictured:

[[image:hp-m806-paper-tray.jpg|300px]]
===Dell 5130cn===
====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
* Turn the printer off.
* Open the front cover.
[[image:frontcover.jpg|300px]]
* Rotate the lock levers of the inner cover to open it.
[[image:locklevers2.jpg|300px]]
* Grasp the handles on the drum cartridge you want to replace and pull out the cartridge halfway.
[[image:drums3.jpg|300px]]
* Grasp one side of the drum cartridge with the other hand and pull out the cartridge from the printer.
* If this is a new drum cartridge, pull out the ribbons.
[[image:newdrum5.jpg|300px]]
* Slide the cartridge into the slot.
[[image:slot6.jpg|300px]]
* Remove the orange protective covering (if present) of the installed drum cartridge and discard.
[[image:orangecover7.jpg|300px]]
* Close the inner cover.
[[image:close8.jpg|300px]]
* Rotate the lock levers to secure the cover.
* Close the front cover.

==Reset to Factory Defaults==
# Go to utilities setting of printer's LCD menu
# Find restore factory default settings

==Paper Jams==
If printer is jamming, try to determine where it’s jamming. Under the printer coming up from the tray, in the rear just before coming out, when it duplexes? This will help the phone tech. If you can't see the cause of the jam, tech support will walk you through steps to clear it.

[[Category:Help Desk]]
[[Category:TC Portal]]

Printer Troubleshooting

2014-05-12T19:05:45Z

Ravichandranr:

==Common Problems==
# Is user the only one having a problem?
## No. Add the printer yourself and try to print.
## Yes. Can you ping the printer?
### If you cannot ping the printer, ask network and hardware to verify good connectivity. This eliminates the possibility of a network problem.
# If you determine that the problem is the printer and not the network, or, if the printer is displaying an error message that has to be addressed:
## Get the service tag number of the printer (tag on back of machine)
## Go to support.dell.com - enter the service tag number - Warranty information will display.
## If the printer is under warranty, contact Dell Support
===Printer is OFFLINE===
Tell client to right click on the printer and remove the device. Log off and back on.
==Working with Different Printers==
===HP M806===
[[image:HP-m806.jpg|thumb|An HP M806 LaserJet Printer]]
====Paper Tray Locations====
*Paper Tray 1 - manual paper feed on top of the printer
*Paper Trays 2 & 3 - Normal paper trays, labeled

====Paper Tray Orientation====
* These printers automatically detect the orientation of the paper in their trays. The paper size, that the printer chooses, is determined by the width of the paper guides.
* Printers may need to be rebooted after the proper orientations are set on the paper trays
Paper should be oriented as pictured:

[[image:hp-m806-paper-tray.jpg|300px]]
===Dell 5130cn===
====Removing and Reseating the Drum Cartridges on the Dell 5130cn Printer====
* Turn the printer off.
* Open the front cover.
[[image:frontcover.jpg|300px]]
* Rotate the lock levers of the inner cover to open it.
[[image:locklevers2.jpg|300px]]
* Grasp the handles on the drum cartridge you want to replace and pull out the cartridge halfway.
[[image:drums3.jpg|300px]]
* Grasp one side of the drum cartridge with the other hand and pull out the cartridge from the printer.
* If this is a new drum cartridge, pull out the ribbons.
[[image:newdrum5.jpg|300px]]
* Slide the cartridge into the slot.
[[image:slot6.jpg|300px]]
* Remove the orange protective covering (if present) of the installed drum cartridge and discard.
[[image:orangecover7.jpg|300px]]
* Close the inner cover.
[[image:close8.jpg|300px]]
* Rotate the lock levers to secure the cover.
* Close the front cover.

==Reset to Factory Defaults==
# Go to utilities setting of printer's LCD menu
# Find restore factory default settings

==Paper Jams==
If printer is jamming, try to determine where it’s jamming. Under the printer coming up from the tray, in the rear just before coming out, when it duplexes? This will help the phone tech. If you can't see the cause of the jam, tech support will walk you through steps to clear it.

[[Category:Help Desk]]
[[Category:TC Portal]]

File:Close8.jpg

2014-05-12T19:00:06Z

Ravichandranr:

File:Orangecover7.jpg

2014-05-12T18:59:57Z

Ravichandranr:

File:Slot6.jpg

2014-05-12T18:59:50Z

Ravichandranr:

File:Newdrum5.jpg

2014-05-12T18:59:41Z

Ravichandranr:

File:Drums3.jpg

2014-05-12T18:59:33Z

Ravichandranr:

File:Locklevers2.jpg

2014-05-12T18:59:12Z

Ravichandranr:

File:Frontcover.jpg

2014-05-12T18:53:05Z

Ravichandranr:

File:Replacing drums.docx

2014-05-12T18:31:48Z

Ravichandranr: Replacing the drums on Dell 5130cn printer

Replacing the drums on Dell 5130cn printer