William Paterson University - Information Technology's Wiki - User contributions [en]

File:SEP1.PNG

2012-12-19T16:10:50Z

Pilaiaa:

Help Desk

2012-12-19T16:03:40Z

Pilaiaa:

[[STC Handbook]]

[[How to Map a Network Printer]]

[[Web VPN]]

[[Updating Laptop Virus Definitions]]

File:WHD1.PNG

2012-12-06T16:11:37Z

Pilaiaa:

Web Help Desk

2012-12-06T16:11:20Z

Pilaiaa:

'''[http://www.wpunj.edu/helpdesk Web Help Desk Ticketing System]'''

William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

== Opening Up a Ticket ==

<OL>
<LI> Go to [http://www.wpunj.edu/helpdesk Help Desk]. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new, very simple blank ticket screen.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD2.PNG|center|700px]]
</div>

<LI> Make sure you fill out as much information as possible. The <b> Request Type </b> field will expand with each selection, so you may narrow in on your issue. You will not be able to fill in the <b> Request Detail </b> unless you fill out the Request Type.

<LI> Fill In as much information as possible within the <b> Request Detail </b> box. Please include all necessary information including department, room number, or any specific details you feel are relevant to your inquiry.

<LI> Fill in the <B> Building and Room </B> for which the issue is relevant to. This will help us in case we need to dispatch a tech to the location.

<LI> Please select the Location of your inquiry as William Paterson University.

<LI> Once you click Submit, the ticket will automatically be filtered to the correct department that will handle your call. No phone call or email is necessary to the Help Desk if you fill out this form correctly.

<LI> A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the <b> Recent Tickets </b> button after log on.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD1.PNG|center|700px]]
</div>

</OL>

<b>** This form is intended to keep a constant and reliable form of communication between the Helpdesk and the user. You may log back into the WHD and track the call you have made. You will be able to see any notes that the Helpdesk adds, or if you have any extra information you may feel is useful, you may add it in at any time. Any updates that the Helpdesk makes to a ticket, the user will be notified via email of the update. ** </b>

Web Help Desk

2012-12-06T16:08:37Z

Pilaiaa:

'''[http://www.wpunj.edu/helpdesk Web Help Desk Ticketing System]'''

William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

== Opening Up a Ticket ==

<OL>
<LI> Go to [http://www.wpunj.edu/helpdesk Help Desk]. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new, very simple blank ticket screen.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD1.JPG|center|700px]]
</div>

<LI> Make sure you fill out as much information as possible. The <b> Request Type </b> field will expand with each selection, so you may narrow in on your issue. You will not be able to fill in the <b> Request Detail </b> unless you fill out the Request Type.

<LI> Fill In as much information as possible within the <b> Request Detail </b> box. Please include all necessary information including department, room number, or any specific details you feel are relevant to your inquiry.

<LI> Fill in the <B> Building and Room </B> for which the issue is relevant to. This will help us in case we need to dispatch a tech to the location.

<LI> Please select the Location of your inquiry as William Paterson University.

<LI> Once you click Submit, the ticket will automatically be filtered to the correct department that will handle your call. No phone call or email is necessary to the Help Desk if you fill out this form correctly.

<LI> A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the <b> Recent Tickets </b> button after log on.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD2.PNG|center|700px]]
</div>

</OL>

<b>** This form is intended to keep a constant and reliable form of communication between the Helpdesk and the user. You may log back into the WHD and track the call you have made. You will be able to see any notes that the Helpdesk adds, or if you have any extra information you may feel is useful, you may add it in at any time. Any updates that the Helpdesk makes to a ticket, the user will be notified via email of the update. ** </b>

File:WHD2.PNG

2012-12-06T16:08:10Z

Pilaiaa:

File:PRINTER6.PNG

2012-12-04T21:56:27Z

Pilaiaa:

File:PRINTER5.PNG

2012-12-04T21:56:11Z

Pilaiaa:

File:PRINTER4.PNG

2012-12-04T21:56:02Z

Pilaiaa:

File:PRINTER3.PNG

2012-12-04T21:55:42Z

Pilaiaa:

File:PRINTER2.PNG

2012-12-04T21:55:33Z

Pilaiaa:

File:PRINTER1.PNG

2012-12-04T21:51:57Z

Pilaiaa:

File:VPN2.PNG

2012-12-04T21:19:15Z

Pilaiaa:

File:VPN1.PNG

2012-12-04T20:54:13Z

Pilaiaa: Pilaiaa uploaded a new version of "File:VPN1.PNG"

File:VPN1.PNG

2012-12-04T20:40:14Z

Pilaiaa:

Help Desk

2012-12-04T20:36:47Z

Pilaiaa:

[[STC Handbook]]

[[How to Map a Network Printer]]

[[Web VPN]]

Web Help Desk

2012-11-28T17:36:35Z

Pilaiaa: /* Opening Up a Ticket */

'''[http://www.wpunj.edu/helpdesk Web Help Desk Ticketing System]'''

William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

== Opening Up a Ticket ==

<OL>
<LI> Go to [http://www.wpunj.edu/helpdesk Help Desk]. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new, very simple blank ticket screen.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD1.JPG|center|700px]]
</div>

<LI> Make sure you fill out as much information as possible. The <b> Request Type </b> field will expand with each selection, so you may narrow in on your issue. You will not be able to fill in the <b> Request Detail </b> unless you fill out the Request Type.

<LI> Fill In as much information as possible within the <b> Request Detail </b> box. Please include all necessary information including department, room number, or any specific details you feel are relevant to your inquiry.

<LI> Fill in the <B> Building and Room </B> for which the issue is relevant to. This will help us in case we need to dispatch a tech to the location.

<LI> Please select the Location of your inquiry as William Paterson University.

<LI> Once you click Submit, the ticket will automatically be filtered to the correct department that will handle your call. No phone call or email is necessary to the Help Desk if you fill out this form correctly.

<LI> A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the <b> Recent Tickets </b> button after log on.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD2.JPG|center|700px]]
</div>

</OL>

<b>** This form is intended to keep a constant and reliable form of communication between the Helpdesk and the user. You may log back into the WHD and track the call you have made. You will be able to see any notes that the Helpdesk adds, or if you have any extra information you may feel is useful, you may add it in at any time. Any updates that the Helpdesk makes to a ticket, the user will be notified via email of the update. ** </b>

File:WHD2.JPG

2012-11-28T17:35:25Z

Pilaiaa:

Web Help Desk

2012-11-28T17:33:34Z

Pilaiaa: /* Opening Up a Ticket */

'''[http://www.wpunj.edu/helpdesk Web Help Desk Ticketing System]'''

William Paterson University has a new ticketing system for all faculty, staff, and students. The ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. Based on the Request Type selected the ticket it will be directed to the appropriate department for evaluation. Once received, the department will begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

== Opening Up a Ticket ==

<OL>
<LI> Go to [http://www.wpunj.edu/helpdesk Help Desk]. From here, you may sign in with your William Paterson University Credentials (same username and password you would use to log onto your PC). You will then be taken to the new, very simple blank ticket screen.

<div class="toccolours mw-collapsible mw-collapsed" style="width:700px">
[[Image:WHD1.JPG|center|700px]]
</div>

<LI> Make sure you fill out as much information as possible. The <b> Request Type </b> field will expand with each selection, so you may narrow in on your issue. You will not be able to fill in the <b> Request Detail </b> unless you fill out the Request Type.

<LI> Fill In as much information as possible within the <b> Request Detail </b> box. Please include all necessary information including department, room number, or any specific details you feel are relevant to your inquiry.

<LI> Fill in the <B> Building and Room </B> for which the issue is relevant to. This will help us in case we need to dispatch a tech to the location.

<LI> Please select the Location of your inquiry as William Paterson University.

<LI> Once you click Submit, the ticket will automatically be filtered to the correct department that will handle your call. No phone call or email is necessary to the Help Desk if you fill out this form correctly.

<LI> A confirmation e-mail will be sent after the ticket is entered and updates will be sent via e-mail during the ticket resolution process. Once a ticket has been entered, a user may return to the [http://www.wpunj.edu/helpdesk Help Desk] to check on the status by clicking on the "History" button after log on.

</OL>

<b>** This form is intended to keep a constant and reliable form of communication between the Helpdesk and the user. You may log back into the WHD and track the call you have made. You will be able to see any notes that the Helpdesk adds, or if you have any extra information you may feel is useful, you may add it in at any time. Any updates that the Helpdesk makes to a ticket, the user will be notified via email of the update. ** </b>

Web Help Desk

2012-11-28T17:27:49Z

Pilaiaa: /* Opening Up a Ticket */

File:WHD1.JPG

2012-11-28T17:26:50Z

Pilaiaa:

Web Help Desk

2012-11-28T17:26:03Z

Pilaiaa:

Help Desk

2012-11-20T22:22:24Z

Pilaiaa:

[[STC Handbook]] [br/]
[[How to Map a Network Printer]]

Help Desk

2012-11-20T22:20:57Z

Pilaiaa: Created page with "STC Handbook"

[[STC Handbook]]

Main Page

2012-11-20T22:20:17Z

Pilaiaa:

'''MediaWiki has been successfully installed.'''

Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.

== Getting started ==
* [//www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ]

== General Content ==

This will be the primary source of [http://www.wpunj.edu William Paterson University], [http://www.wpunj.edu/it Information Technology] public documentation. FAQ's, PDF's and website documents will be migrated to the ITWiki.

== Helpful Links ==

{| border="1" cellpadding="6" cellspacing="1" align="center"
|-
! colspan="1" style="background:#efefef;" | Enterprise Information Services
! colspan="1" style="background:#ffdead;" | Enterprise Network Services
! colspan="1" style="background:#ffdefd;" | Enterprise System Services
! colspan="1" style="background:#ffddde;" | [[Help Desk]]
|-
|
|
|
| colspan="4" align="center" | [[ Web Help Desk]]
|}

File:How to Map a Network Printer.pdf

2012-11-20T21:48:41Z

Pilaiaa:

Web Help Desk

2012-11-20T21:16:23Z

Pilaiaa:

File:STC Handbook.pdf

2012-11-20T21:09:27Z

Pilaiaa:

Web Help Desk

2012-11-20T20:22:40Z

Pilaiaa:

'''New Web Help Desk Ticketing System (WHD)'''

William Paterson University is introducing a new ticketing system for all faculty, staff, and students. This new ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. According to the information provided within the ticket, this ticket will then be sent to the appropriate department for evaluation. Once received, we will then begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

[https://itwiki.wpunj.edu/images/8/85/WHD1.pdf Web Help Desk How to Document]

Web Help Desk

2012-11-20T20:20:24Z

Pilaiaa:

'''New Web Help Desk Ticketing System (WHD)'''

The university has come out with a new ticketing system for all faculty, staff, and students. This new ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Help Desk. According to the information provided within the ticket, this ticket will then be sent to the appropriate department for evaluation. Once received, we will then begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students:

[https://itwiki.wpunj.edu/images/8/85/WHD1.pdf Web Help Desk How to Document]

Web Help Desk

2012-11-20T20:15:18Z

Pilaiaa:

File:WHD1.pdf

2012-11-20T20:14:10Z

Pilaiaa: The university has come out with a new ticketing system for all faculty, staff, and students. This new ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Helpdesk. According to the info...

The university has come out with a new ticketing system for all faculty, staff, and students. This new ticketing system will allow anyone with a valid WPU username and password to create their own ticket to send to the Helpdesk. According to the information provided within the ticket, this ticket will then be sent to the appropriate department for evaluation. Once received, we will then begin researching, understanding, and resolving the issues reported. Here are a few quick steps to get started. This process is the same for all faculty, staff, and students.

Web Help Desk

2012-11-20T18:09:49Z

Pilaiaa:

Web Help Desk

2012-11-20T18:05:54Z

Pilaiaa:

Web Help Desk

2012-11-20T18:02:50Z

Pilaiaa: Created page with "'''New Web Help Desk Ticketing System (WHD)''' The university has come out with a new ticketing system for all faculty, staff, and students. This new ticketing system will a..."