File:Avaya Messaging Setup Instructions for Wiki.jpg

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Klobucistas:

Avaya Messaging Setup Instructions for Wiki

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Klobucistas: /* Phone System Instructions */

Phone and Voicemail System

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Klobucistas: /* Voicemail Instructions */

Phone and Voicemail System

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Klobucistas: /* Voicemail Instructions */

File:Avaya Messaging Setup Instructions for wiki.pdf

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Klobucistas: VM Instructions for Wiki

== Summary ==
VM Instructions for Wiki

Phone and Voicemail System

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Klobucistas: /* Voicemail Instructions */

Resources for Working Remotely

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Klobucistas:

William Paterson University Information Technology has several ITwiki articles that will guide you thru utilizing campus resources in the event you need to work from a remote location.

In preparation, you should make sure you have tested your access and your computer equipment.
*Laptop or home desktop computer ''*if laptop, make sure you have your charger!''
*Internet access
*Webcam & microphone (either built-in or external, including headsets) ''*only needed for voice and video conferencing''

Make sure to be prepared! Test your equipment and access to resources in advance, and contact our [http://www.wpunj.edu/helpdesk Helpdesk] if you have any questions or issues.

==View the Resources for Working Remotely Presentation==
The PowerPoint Slides for the 'Resources for Working Remotely' presentations offered by Information Technology are available [https://studentwpunj-my.sharepoint.com/:p:/g/personal/fanningb_wpunj_edu/EcZ_TIdWi5BKmwdoT4WyaGoB2mYAGKbu5RSUqvnZfk-niw here].

==Resources for Working Remotely==
===Office 365===
Utilize [http://www.wpunj.edu/365 '''Office 365'''] web access for your to Email, Calendars and OneDrive documents from your computer, tablet or phone. [[Microsoft Office 365]] and access to your email is also available thru WPconnect.
===OneDrive===
Office 365 also provides access to documents saved in [[Microsoft_Office_365#OneDrive_for_Business| OneDrive]]. OneDrive is available on the web thru [http://www.wpunj.edu/365 wpunj.edu/365]. OneDrive allows you to utilize Microsoft Office 365 Suite of software on the web. You can utilize word, excel, etc, without having it installed on your local machine. OneDrive is available thru a web browser, desktop application and mobile app.

===Teams===
[[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] can be utilized for chat and meetings. Teams is available to all university students, faculty and staff. Teams allows you to communicate with colleagues and students in a variety of forms including chats, video calls, sharing documents, screen sharing and more. You can also schedule online meetings through Teams.

For university-imaged computers, Teams can be installed thru Software Center. It is also available for both download and web version thru http://teams.microsoft.com. A Teams mobile app is also available for download thru the Google Play and iTunes App stores.

===WPconnect and Banner Access===
Most applications, including access to student records, are available thru WPconnect with no need for a Virtual Private Network (VPN) connection. The exception is Banner Administrative Pages, which is primarily used by administrative offices.

==VPN Required Services==
The following services require a [[VPN Remote Access|VPN]] (Virtual Private Network) connection to utilize them. VPN access requires approval and advance setup. If you require VPN access and have not utilized VPN in the past, please create a ticket on [http://www.wpunj.edu/helpdesk WebHelpDesk] '''Account / Login / Password -> VPN Access – Request for Faculty and Staff Access'''
===WebVPN for access to K and U drives===
[[VPN_Remote_Access#Web_VPN|WebVPN]] can be utilized from off campus to access both U and K drive files. Files can be downloaded locally, edited on your local device, and uploaded back to U and K drives respectively.

===Voicemail===
We recommend setting up voicemail [[Voicemail#Setting_up_voicemail_to_email_forwarding| forwarding to email]] while at WP and on the campus network in advance of working remotely. [https://www.wpunj.edu/voicemail Voicemail] is available on the web - Internet Explorer is required as Flash is required for use and if off-campus a VPN [http://www.wpunj.edu/vpn web] or Cisco AnyConnect clinet connection is required as well. You can access your [[Voicemail]] Box at [https://www.wpunj.edu/voicemail wpunj.edu/voicemail] as well as set up [[Voicemail#Setting_up_voicemail_to_email_forwarding|email notifications]] when you receive voicemail on campus or remotely using a VPN connection.

'''Please see the [[Phone and Voicemail System|Phone and Voicemail System Instructions]] page for access your voicemail by phone.'''

===Avaya Softphone Client===
The Avaya Softphone Client is available, upon Information Technology approval, for offices with '''critical business functions''' that require access to campus telephone services, for example, offices that rely on call centers.

The Avaya Softphone Client is available through Software Center on WPUNJ imaged PC’s. If you would like to utilize the softphone from a WPUNJ imaged laptop, you will need to have the feature activated on your extension, as well as have VPN access provided.
*Please submit a Helpdesk ticket using request type '''Telephone -> Other''' to request activation of your phone extension for the Avaya Softphone Client.
*To download and utilize the Avaya Softphone Client, you will need to connect to the WP network using the Cisco AnyConnect VPN Client (Cisco AnyConnect is already installed on imaged laptops, the Avaya client is found in the Software Center).

==Tips for preparing in advance==
===Duo Multifactor Authentication===
If you plan on working remotely, please make sure you have a device registered for Duo [[Multifactor Authentication]] that will be available at your location. If you are utilizing the Duo Mobile App, you can generate passcodes while offline. Visit the Duo Device Management console on WPconnect to add additional devices prior to working remotely.
===Email access on smartphone or tablets===
We have brief articles on both utilizing email on [[IOS_Email_Settings|Apple iOS]] and [[Android_Email_Settings|Android]] devices. We recommend utilizing the Microsoft Outlook App on both platforms. The native Android mail client does not work with Microsoft Modern Authentication.

===Home Use Software for Personal Computers===
Both Symantec Endpoint Protection antivirus software and the Office 365 suite are available for download through WPconnect under Employee, Information Technology, Resources, My Home Use Software List or locate the link by entering "My Home Use Software" in the WPconnect search box.

===SPSS===
If you are utilizing SPSS on a university imaged laptop, it can be used at home without a constant VPN connection by checking out your software in advance. Please follow this article for assistance. [https://itwiki.wpunj.edu/index.php/SPSS#SPSS_Commuter_License_for_University_Imaged_Computer Checking out SPSS for home use.]