William Paterson University - Information Technology's Wiki - User contributions [en]

WPU Backup To Cloud

2021-09-21T17:39:34Z

Coverc: Created page with "WPU Backup To Cloud"

[[File:WPU_BackUpToCloud_User_Documentation.pdf|WPU Backup To Cloud]]

File:WPU BackUpToCloud User Documentation.pdf

2021-09-21T17:35:43Z

Coverc: Coverc uploaded a new version of File:WPU BackUpToCloud User Documentation.pdf

== Summary ==
Documentation for WPU BackupToCloud

[[Category:Apple]]

File:WPU BackUpToCloud User Documentation.pdf

2021-06-09T16:50:09Z

Coverc: Coverc uploaded a new version of File:WPU BackUpToCloud User Documentation.pdf

== Summary ==
Documentation for WPU BackupToCloud

File:WPU BackUpToCloud User Documentation.pdf

2021-06-02T14:28:14Z

Coverc: Documentation for WPU BackupToCloud

== Summary ==
Documentation for WPU BackupToCloud

SPSS

2021-01-12T20:41:18Z

Coverc: /* SPSS 27 for Home Use Installation Instructions for PC */

[[image:Ibm-spss-statistics-17.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.
Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 27' (or the highest release listed) section and download the installer for your platform. (Windows 64-bit or macOS.)
#Run the primary install file to install completion.
#Use the authorization code listed in WPConnect Home Use that you were provided to activate the software.

===SPSS for Home Use on a Mac, see the following:===
Please note that SPSS 27 for Mac OS X requires:

OS X 10.13 (High Sierra) or better.<br>

===SPSS 27 for Home Use Installation Instructions for PC and macOS===

'''On Windows This process will take approximately 30 minutes and will restart your computer. Please close all applications before starting. <br>On macOS the install will be 5 minutes and not require a reboot.'''

# Obtain and Download the Home Use Files from [https://wpconnect.wpunj.edu/misc/WPC_Software_Dist/default.cfm WPConnect Home Use].
# Copy the install files to your hard drive (e.g. C:\temp). On the macOS the download will likely be in your downloads folder.
# PC: Close all applications. This installation requires a restart. Install SPSS 27.0.0.1 for use at home. <br>macOS: The installation will not require a restart but will require an administrative password.
# PC:Right-click SPSS install file and choose Run as administrator. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.1.png | 500px]]</div><br>macOS: Double click on the 'IBM Statistics Client 27.0.1.pkg' file that was downloaded to install the application.
# PC:Click Yes to the User Account Control dialog if it appears. <div class="toccolours mw-collapsible mw-collapsed" style="width:400px">[[File:SPSS25-14.png | 400px]]</div>
# PC:At the IBM SPSS Statistics 27 – InstallShield Wizard, click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.3.png | 500px]]</div>
# PC:Accept the license agreement and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.4.png | 500px]]</div>
# PC:Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.5.png | 500px]]</div>
# PC:Click Install. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.6.png | 500px]]</div>
# PC:Please wait while the software is installed. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.7.png | 500px]]</div>
# PC:Check off "Start SPSS Statistics 27..." and click Finish. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.8.png | 500px]]</div>
# Select Authorized user license and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.9.png | 500px]]</div>
# Enter Authorization code and hit Add and then click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.10.png | 500px]]</div>
# PC:Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.11.png |500px]]</div>
# PC:Click Finish. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.12.png | 500px]]</div>
# PC:Please restart your computer. SPSS 27 is now installed on your PC.
# macOS: At the end of the install the authorization wizard will launch
# macOS: Click the "Next" button
# macOS: Select "Authorized User License" and click "next" to enter the code.
# macOS: SPSS 27 is now installed in /Applications/IBM SPSS Statistics 27/ and authorized for use.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus, there is an option to use the Commuter License. This needs to be set up while on campus or connected to VPN. This can be set for up to 30 days.

# Search for "IBM SPSS Statistics 26 Commuter License" from the Start menu. <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 450px]]</div>
#Select "IBM SPSS Statics (1200) 26.0 in the box and change "Duration (Days)" to the appropriate time frame. Select Check Out. You can now use SPSS while off network. <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>

SPSS

2021-01-12T20:22:02Z

Coverc: /* SPSS for Home Use on a Mac, see the following: */

[[image:Ibm-spss-statistics-17.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==
SPSS for Home Use on a personal computer is available to faculty/staff members and students.
IBM SPSS installations require the software to be downloaded through WPconnect and then activated with an authorization code.
Students or employees seeking access to install SPSS for use on personal computers should use the following process:
#Login to WPconnect
#Visit the Students tab (or Employees tab for employees) and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
#Find the 'IBM SPSS 27' (or the highest release listed) section and download the installer for your platform. (Windows 64-bit or macOS.)
#Run the primary install file to install completion.
#Use the authorization code listed in WPConnect Home Use that you were provided to activate the software.

===SPSS for Home Use on a Mac, see the following:===
Please note that SPSS 27 for Mac OS X requires:

OS X 10.13 (High Sierra) or better.<br>

===SPSS 27 for Home Use Installation Instructions for PC===

'''This process will take approximately 30 minutes and will restart your computer. Please close all applications before starting.'''

# Obtain and Download the Home Use Files from [https://wpconnect.wpunj.edu/misc/WPC_Software_Dist/default.cfm WPConnect Home Use].
# Copy the install files to your hard drive (e.g. C:\temp)
# Close all applications. This installation requires a restart. Install SPSS 27.0.0.1 for use at home.
# Right-click SPSS install file and choose Run as administrator. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.1.png | 500px]]</div>
# Click Yes to the User Account Control dialog if it appears. <div class="toccolours mw-collapsible mw-collapsed" style="width:400px">[[File:SPSS25-14.png | 400px]]</div>
# At the IBM SPSS Statistics 27 – InstallShield Wizard, click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.3.png | 500px]]</div>
# Accept the license agreement and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.4.png | 500px]]</div>
# Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.5.png | 500px]]</div>
# Click Install. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.6.png | 500px]]</div>
# Please wait while the software is installed. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.7.png | 500px]]</div>
# Check off "Start SPSS Statistics 27..." and click Finish. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.8.png | 500px]]</div>
# Select Authorized user license and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.9.png | 500px]]</div>
# Enter Authorization code and hit Add and then click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.10.png | 500px]]</div>
# Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.11.png |500px]]</div>
# Click Finish. <div class="toccolours mw-collapsible mw-collapsed" style="width:500px">[[File:SPSS27.12.png | 500px]]</div>
# Please restart your computer. SPSS 27 is now installed on your PC.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus, there is an option to use the Commuter License. This needs to be set up while on campus or connected to VPN. This can be set for up to 30 days.

# Search for "IBM SPSS Statistics 26 Commuter License" from the Start menu. <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 450px]]</div>
#Select "IBM SPSS Statics (1200) 26.0 in the box and change "Duration (Days)" to the appropriate time frame. Select Check Out. You can now use SPSS while off network. <div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-02.PNG | 450px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>

VPN Remote Access

2021-01-05T18:54:44Z

Coverc: /* University Mac Laptops */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''. 

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage, such as the K:\ and U:\ drives. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources (WebVPN)
<li>Accessing University File Services
</ul>
When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Multifactor Authentication==

Multifactor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

For information on using Multi Factor Authentication, including use of the Duo App, please see our [[Multifactor_Authentication|Multifactor Authentication article.]]

The [[#Second Password Field|secondary password field]] information can be found below, or on the [[Multifactor_Authentication#Additional_VPN_Authentication_for_Cisco_Any_Connect_Client|Multifactor Authentication article, and include push, sms and phone]].

{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[Multifactor_Authentication#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)
#On University imaged Macs you can initiate a Cisco MultiFactor VPN connection via the wpuVPN menu item:<br>
{| style="text-align: left;"
|
<p>[[File:WpuVPN Menu.png|thumb|wpuVPN Menu]]</p>
|}
Select "Connect via Cisco AnyConnect" and the Cisco AnyConnect client will launch.

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Microsoft VPN (MS VPN) for University Imaged Machines ===
====University Windows 10 Laptops====
This video demonstrates how to login to the MS VPN once the connection appears on your laptop. Once connected, you will be able to access to your network drives as though you were on campus.

The K: drive will be available upon connection, though you may need to ‘map’ your U: drive manually ([[Map a Network Drive|instructions on how to do so here]].)

{{#ev:youtube|AGHnq1jayhc|400}}

====University Mac Laptops====

MS VPN is now located in your menu bar. The install the MS VPN can be found in the Managed Software Center
''**this may require that you first use the Cisco AnyConnect VPN client to install the MS VPN from off campus and run a Managed Software Center check for updates''

[[File:WpuVPN Menu.png|300px]]

After selecting "Connect via MSVPN" you will be prompted for your WPUNJ password, once entered you will be sent an authentication to your primary [[Multifactor Authentication]] device.

[[File:MSVPN_Mac_3.png|400px]]

Once you are finished using VPN please Disconnect from the same menu you utilized to connect.

[[File:MSVPN_Mac_2.png|250px]]

=== Web VPN ===
{{#ev:youtube|zX50sdroyMk|400|right}}
The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login. Authenticate using your chosen two-factor authentication method.
<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect9.PNG|center|500px]]
</div>

<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

===== Microsoft Windows Cisco AnyConnect VPN Client Installation =====
Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

===== Using the Windows Cisco AnyConnect VPN Client =====
<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

[[Image:Anyconnect3.PNG|center|650px]]

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

[[Multifactor_Authentication#Second_Password_Field|For Second Password directions please see the Two Factor section of this article.]] For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

===== Installing =====
1) Log into WPConnect. Go to the Employee Tab and then select the "Information technology" link. Click on the "WebVPN" link.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png|650px]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png|650px]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.8 +(intel)" link

[[File:WebVPN4.png|650px]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png|300px]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png|300px]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png |300px]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== Mobile Devices (iPad, iPhone, Android) ====

Mobile devices have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The client can also be used on Android devices.

# Search for "cisco anyconnect" on the Apple App Store or Google PlayStore and download the app.<br clear=all>
{|
|[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]
|[[image:Android-cisco-anyconnect-1.PNG|left|250px]]
|}
<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the [https://vpn.wpunj.edu webvpn] is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area below:
<li>[[Image:Folderlist.png|600px]]
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li>[[Image:Groupsfolder.png|600px]]
<li>By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Help Desk]]

VPN Remote Access

2021-01-05T18:50:39Z

Coverc: /* Using VPN with Multifactor Authentication */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''. 

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage, such as the K:\ and U:\ drives. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources (WebVPN)
<li>Accessing University File Services
</ul>
When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Multifactor Authentication==

Multifactor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

For information on using Multi Factor Authentication, including use of the Duo App, please see our [[Multifactor_Authentication|Multifactor Authentication article.]]

The [[#Second Password Field|secondary password field]] information can be found below, or on the [[Multifactor_Authentication#Additional_VPN_Authentication_for_Cisco_Any_Connect_Client|Multifactor Authentication article, and include push, sms and phone]].

{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[Multifactor_Authentication#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)
#On University imaged Macs you can initiate a Cisco MultiFactor VPN connection via the wpuVPN menu item:<br>
{| style="text-align: left;"
|
<p>[[File:WpuVPN Menu.png|thumb|wpuVPN Menu]]</p>
|}
Select "Connect via Cisco AnyConnect" and the Cisco AnyConnect client will launch.

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Microsoft VPN (MS VPN) for University Imaged Machines ===
====University Windows 10 Laptops====
This video demonstrates how to login to the MS VPN once the connection appears on your laptop. Once connected, you will be able to access to your network drives as though you were on campus.

The K: drive will be available upon connection, though you may need to ‘map’ your U: drive manually ([[Map a Network Drive|instructions on how to do so here]].)

{{#ev:youtube|AGHnq1jayhc|400}}

====University Mac Laptops====

MS VPN is now located in your menu bar. The install the MS VPN can be found in the Managed Software Center
''**this may require that you first use the Cisco AnyConnect VPN client to install the MS VPN from off campus and run a Managed Software Center check for updates''

[[File:MSVPN_Mac_1.png|300px]]

After selecting Connect you will be prompted for your WPUNJ password, once entered you will be sent an authentication to your primary [[Multifactor Authentication]] device.

[[File:MSVPN_Mac_3.png|400px]]

Once you are finished using VPN please Disconnect from the same menu you utilized to connect.

[[File:MSVPN_Mac_2.png|250px]]

=== Web VPN ===
{{#ev:youtube|zX50sdroyMk|400|right}}
The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login. Authenticate using your chosen two-factor authentication method.
<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect9.PNG|center|500px]]
</div>

<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

===== Microsoft Windows Cisco AnyConnect VPN Client Installation =====
Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

===== Using the Windows Cisco AnyConnect VPN Client =====
<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

[[Image:Anyconnect3.PNG|center|650px]]

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

[[Multifactor_Authentication#Second_Password_Field|For Second Password directions please see the Two Factor section of this article.]] For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

===== Installing =====
1) Log into WPConnect. Go to the Employee Tab and then select the "Information technology" link. Click on the "WebVPN" link.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png|650px]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png|650px]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.8 +(intel)" link

[[File:WebVPN4.png|650px]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png|300px]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png|300px]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png |300px]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== Mobile Devices (iPad, iPhone, Android) ====

Mobile devices have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The client can also be used on Android devices.

# Search for "cisco anyconnect" on the Apple App Store or Google PlayStore and download the app.<br clear=all>
{|
|[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]
|[[image:Android-cisco-anyconnect-1.PNG|left|250px]]
|}
<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the [https://vpn.wpunj.edu webvpn] is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area below:
<li>[[Image:Folderlist.png|600px]]
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li>[[Image:Groupsfolder.png|600px]]
<li>By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Help Desk]]

File:WpuVPN Menu.png

2021-01-05T18:41:47Z

Coverc: wpuVPN menu

== Summary ==
wpuVPN menu

Xerox

2020-06-22T15:45:38Z

Coverc:

'''Xerox Pharos UniPrint User Guide'''

With the Summer 2020 refresh of Xerox multifuction devices, Pharos Uniprint has been implemented on all new Xerox devices across campus. This allows users to upload documents to be released at Xerox print release stations by tapping their card at the card scanner or by inputting their user credentials at the machine.

{{#ev:youtube|0uVv18mhL1A|400}}

'''FAQ:'''

'''Does this effect how many prints I am allowed?
*No, your prints will not be altered by this change.

'''What printer do I print to/Will the name of the printer change?'''
*''Windows:'' you will now use the print queue \\Pharosps\XeroxUniprint (also displayed as 'XeroxUniprint on PharosPS')
*''Mac:'' The Xerox Uniprint Queue is called "XeroxUniprint" near the bottom of your printer list. If you do not see this printer then run Managed Software Center and it will set up the printer on your computer.

'''How do I release my prints at the printer?'''
*At the printer, tap your William Paterson ID card on the card reader and the printer will log you in. Once logged in, click the Pharos/Print Release icon and your pending documents will be listed. Click on the document(s) you want to release and click the Print button. If you are asked to select a 'Cost Center' choose the department the documents to be printed are associated with.

'''How do I make copies or scan?
*Once you've logged into the machine either via tapping your ID card or logging in with your username and password, exiting out of the screen that displays your documents will take you to the regular Xerox home screen and you will see the usual functions such as copy, email, fax, etc.

'''How do I print in color or black & white?
*Go to File > Print and then click Printer Settings. From there, click on Image Options. To print in Black & White, Place a check mark next to Xerox Black and White. To print in color, remove the check mark.

'''How will students working for the department be able to print?'''
*Students that need to use this printer will be added to the department's cost center. Make sure that when the student worker leaves the department that you notify IT so the student can be removed from the cost center.

For printers utilizing [[Xerox Accounting]] codes, please see the [[Xerox Accounting]] article for further instructions.

Xerox

2020-06-22T15:42:23Z

Coverc:

'''Xerox Pharos UniPrint User Guide'''

With the Summer 2020 refresh of Xerox multifuction devices, Pharos Uniprint has been implemented on all new Xerox devices across campus. This allows users to upload documents to be released at Xerox print release stations by tapping their card at the card scanner or by inputting their user credentials at the machine.

{{#ev:youtube|0uVv18mhL1A|400}}

'''FAQ:'''

'''Does this effect how many prints I am allowed?
*No, your prints will not be altered by this change.

'''What printer do I print to/Will the name of the printer change?'''
*''Windows:'' you will now use the print queue \\Pharosps\XeroxUniprint (also displayed as 'XeroxUniprint on PharosPS')
*''Mac:'' The Xerox Uniprint Queue is called "XeroxUniprint" near the bottom of your printer list. I you do not see this printer then run Managed Software Center and it will set up the printer on your computer.

'''How do I release my prints at the printer?'''
*At the printer, tap your William Paterson ID card on the card reader and the printer will log you in. Once logged in, click the Pharos/Print Release icon and your pending documents will be listed. Click on the document(s) you want to release and click the Print button. If you are asked to select a 'Cost Center' choose the department the documents to be printed are associated with.

'''How do I make copies or scan?
*Once you've logged into the machine either via tapping your ID card or logging in with your username and password, exiting out of the screen that displays your documents will take you to the regular Xerox home screen and you will see the usual functions such as copy, email, fax, etc.

'''How do I print in color or black & white?
*Go to File > Print and then click Printer Settings. From there, click on Image Options. To print in Black & White, Place a check mark next to Xerox Black and White. To print in color, remove the check mark.

'''How will students working for the department be able to print?'''
*Students that need to use this printer will be added to the department's cost center. Make sure that when the student worker leaves the department that you notify IT so the student can be removed from the cost center.

For printers utilizing [[Xerox Accounting]] codes, please see the [[Xerox Accounting]] article for further instructions.

VirtualBox Campus Image Creator

2020-06-22T14:00:55Z

Coverc:

This Install, available in Managed Software Center will install VirtualBox and create a Guest ready for an install of an official WPUNJ Campus Image windows installation.

Steps:

<div class="toccolours mw-collapsible " style="width:300px">
[[Image:VMCIC_install_Item.png |center|300px]]<br>
Select the Campus Image Install item.</div><br><br>

<div class="toccolours mw-collapsible " style="width:400px">
[[Image:VMCIC-Preinstall warning.png |center|400px]]<br>

Pre-install directions.</div><br><br>

<div class="toccolours mw-collapsible " style="width:600px">
[[Image:VMCIC Items to install.png |center|600px]]<br>
This will install VirtualBox. The Extension Pack is no longer installed due to licensing issues.</div><br><br>

<div class="toccolours mw-collapsible " style="width:400px">
[[Image:VMCIC Select Home Folder For Install.png |center|400px]]<br>
Select the '''home folder''' of the user to have the image installed. <br>
'''DO NOT drill down into the user folder and select a sub folder!'''</div><br><br>

<div class="toccolours mw-collapsible " style="width:400px">
[[Image:VMCIC Info For Ticket.png |center|400px]]<br>
If the install is successful you will be presented with this dialog. If any information is missing, then there was a failure. Copy this information to a Helpdesk ticket. <br>
The information presented in this dialog is present in /Users/*username/Documents/VMCampusImageRequestInfo.txt</div><br><br>

<div class="toccolours mw-collapsible " style="width:600px">
[[Image:VMCIC VB Ready For Imaging.png |center|600px]]<br>
When you open VirtualBox (/Applications/VirtualBox.app) you will see a Campus Image guest with all the settings needed for imaging.</div>

[[Category:Apple]]
[[Category:Help Desk]]

VPN Remote Access

2020-06-17T19:02:02Z

Coverc: /* Installing */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''. 

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage, such as the K:\ and U:\ drives. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources (WebVPN)
<li>Accessing University File Services
</ul>
When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Multifactor Authentication==

Multifactor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

For information on using Multi Factor Authentication, including use of the Duo App, please see our [[Multifactor_Authentication|Multifactor Authentication article.]]

The [[#Second Password Field|secondary password field]] information can be found below, or on the [[Multifactor_Authentication#Additional_VPN_Authentication_for_Cisco_Any_Connect_Client|Multifactor Authentication article, and include push, sms and phone]].

{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[Multifactor_Authentication#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Microsoft VPN (MS VPN) for University Imaged Machines ===
====University Windows 10 Laptops====
This video demonstrates how to login to the MS VPN once the connection appears on your laptop. Once connected, you will be able to access to your network drives as though you were on campus.

The K: drive will be available upon connection, though you may need to ‘map’ your U: drive manually ([[Map a Network Drive|instructions on how to do so here]].)

{{#ev:youtube|AGHnq1jayhc|400}}

====University Mac Laptops====

MS VPN is now located in your menu bar. The install the MS VPN can be found in the Managed Software Center
''**this may require that you first use the Cisco AnyConnect VPN client to install the MS VPN from off campus and run a Managed Software Center check for updates''

[[File:MSVPN_Mac_1.png|300px]]

After selecting Connect you will be prompted for your WPUNJ password, once entered you will be sent an authentication to your primary [[Multifactor Authentication]] device.

[[File:MSVPN_Mac_3.png|400px]]

Once you are finished using VPN please Disconnect from the same menu you utilized to connect.

[[File:MSVPN_Mac_2.png|250px]]

=== Web VPN ===
{{#ev:youtube|zX50sdroyMk|400|right}}
The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login. Authenticate using your chosen two-factor authentication method.
<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect9.PNG|center|500px]]
</div>

<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

===== Microsoft Windows Cisco AnyConnect VPN Client Installation =====
Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

===== Using the Windows Cisco AnyConnect VPN Client =====
<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

[[Image:Anyconnect3.PNG|center|650px]]

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

[[Multifactor_Authentication#Second_Password_Field|For Second Password directions please see the Two Factor section of this article.]] For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

===== Installing =====
1) Log into WPConnect. Go to the Employee Tab and then select the "Information technology" link. Click on the "WebVPN" link.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png|650px]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png|650px]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.8 +(intel)" link

[[File:WebVPN4.png|650px]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png|300px]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png|300px]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png |300px]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== Mobile Devices (iPad, iPhone, Android) ====

Mobile devices have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The client can also be used on Android devices.

# Search for "cisco anyconnect" on the Apple App Store or Google PlayStore and download the app.<br clear=all>
{|
|[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]
|[[image:Android-cisco-anyconnect-1.PNG|left|250px]]
|}
<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the [https://vpn.wpunj.edu webvpn] is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area below:
<li>[[Image:Folderlist.png|600px]]
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li>[[Image:Groupsfolder.png|600px]]
<li>By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Help Desk]]

File:Client VPN5.png

2020-06-17T18:59:21Z

Coverc: Coverc uploaded a new version of File:Client VPN5.png

Mac OS Managed Software Center

2019-04-23T15:28:21Z

Coverc: /* Notification Center */

[[Category:Help Desk]]
[[Category:Apple]]

==About==

[http://www.wpunj.edu/ William Paterson University] uses a program called Managed Software Center to maintain the university supplied software installed on university supplied Mac OS machines.
The Managed Software Center runs a periodic check for available updates and notifies the user of any pending updates every 2 days (including weekends). Most updates are installed in the background without any intervention required by the user. The software may be manually run by the user or a tech and software installation does <b>NOT</b> require administrative permissions to run.

If you are attempting to do an update and you are asked for an administrator's password then you are not using Managed Software Update. You should cancel whatever it is you were trying to install and delete the installer.

Managed Software Center (MSC) resides in the Applications folder and can be run at any time the user wishes to check for updates so long as they are connected to the university network (ethernet, wireless or VPN). Once MSC base presented the user with a list of pending updates, those updates may be installed at any time, with or without a network connection.

<div class="toccolours mw-collapsible " style="width:185px">
[[Image:Plane.jpg |center|185px]]<br> Yes. Even there.
</div>

==Dock Icons==
<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Dock_Icon.png |center|272px]]<br> The Managed Software Center Dock icon.
</div>

Computers managed by IT will have a Dock icon for Managed Software Center (MSC).

<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Updates_Notice_2.png |center|272px]]<br> The Managed Software Center Dock icon indicating available updates.
</div>

MSC runs a check for updates in the background. If it finds any, it will post a notification on the Dock icon with the number of pending updates.

==Notification Center==

If you have at least one pending non-Apple update pending you will receive a notification center message once a day until the pending updates are done.

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:Notification_center.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending update.
</div>
<br><br>

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:MSC_Forced_Install_Warning_notification.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending *Forced Update*
</div>

If you are working on a project or presentation and need to disable notifications from Managed Software Center you can turn on Do Not Disturb from the notification pane. By default, this will turn off notifications for 24 hours.

<div class="toccolours mw-collapsible " style="width:227px">
[[Image:Notification Center DND.png |center|227px]]<br> Notification Center Do Not Disturb switch
</div>

==Running The Application==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Managed_Software_Center_Main_Screen.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

If you Managed Software Center (MSC) you are usually greeted with this screen. MSC will show you all available software for installation. An item may be disabled based on your hardware or software (example: the Adobe CC Production Suite cannot be installed because I have too little space left on my hard drive).

On the right side are Quick Links. You can use any of the links there to go to:

1) The IT home page.

2) The Helpdesk ticketing system.

3) The IT Wiki page for Mac OS information.

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Help_Desk_Ticket.png |center|575px]]<br> Opening a Help Desk Ticket via MSC
</div>

For your convenience these links will open within the MSC application rather than a browser and will work while off campus like any browser link.

==Installing Applications==

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install.png‎ |center|255px]]<br> Installing Audacity.
</div>

If you see an Application you wish to install just click on it. In this example Audacity is requested.

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install_2.png‎ |center|255px]]<br> Audacity is ready to install.
</div>

The audacity installer has been downloaded and is ready to install. Go to the updates window to complete the install.

== Removing Applications==

Removing software is as easy as installing it.

<div class="toccolours mw-collapsible " style="width:505px">
[[Image:MSC_Removal_-Before_and_Pending.png‎ |center|505px]]<br> In this example Adobe AIR has a remove button. You can click on it to initiate a removal. The Android Development Kit is ready to uninstall.
</div>

Once we click on any of the removal buttons MSC will initiate it's software removal process. It will notify you that the application "Will be removed." You should go to the Updates window to complete the uninstall.

<div class="toccolours mw-collapsible " style="width:975px">
[[Image:MSC_Cancelling_Update.png |center|975px]]<br> An item for removal can be cancelled by clicking on the x
</div>

When you see a little "x" next to an update item this means that you can cancel that particular update. This does not show up for all items.

==The Managed Software Center Updates Window==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Update_list_with_descriptions.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

On some occasions you will open MSC and it will default to the updates screen and you will see a list of 1 or more items that are pending for install.

Note the message in <b>[[color|red ]]</b> at the top of the screen. This message will inform you that one or more updates have an "install by" date and time. The update(s) that have due dates will also show their install by information in their line item. <b>DO NOT</b> ignore this warning. You may safely postpone these updates by closing the application. However, once the due date has arrived your computer will begin a countdown starting from 24 hours to do those installs.

Non security items are usually set to install<b> 2 weeks</b> after they have originally been posted. You will be notified of a 24 hour countdown in the following increments:

24 hours<br>
12 hours<br>
4 hours<br>
3 hours<br>
1.5 hours<br>
1 hour<br>
30 minutes<br>
15 minutes<br>
10 minutes<br>
5 minutes.<br>

If you have been out on leave and your computer has not been used for an extended period of time, it is <b >STRONGLY</b> suggested that you run MSC before starting any work.

Security related items may have a very short "install by" window per university computer policies. It is strongly suggested that if a security update install appears to install that software ASAP.

==Due Date Warnings and Conflicting Applications==
There are two update warnings that you may see from time to time.

<b>Mandatory Updates</b>

<div class="toccolours mw-collapsible " style="width:452px">
[[Image:MSC_Mandatory_Updates.png |center|452px]]<br> This is a warning for a pending mandatory update. Please heed this warning. Your machine will log you out if the 24 hour countdown has completed.
</div>

<b>Conflicting Applications</b>
<div class="toccolours mw-collapsible " style="width:427px">
[[Image:MSC_Conflicting_Applications.png |center|427px]]<br> This is a warning about conflicting applications.
</div>

Some updates require certain applications to be quit before they will run. In such cases you will be notified of which applications need to be quit. If you have an update that has to be installed by a certain date and you are constantly running a conflicting application (usually the Office suite or a Browser) this can become an issue. Please schedule some time to have the conflicting applications all quit before the pending install by date.

Please heed any warning notifications that MSC presents to minimize the possibility of a forced update occurring during an inopportune time.

Mac OS Managed Software Center

2019-04-23T15:27:19Z

Coverc: /* Notification Center */

File:Notification Center DND.png

2019-04-23T15:25:57Z

Coverc: MacOS Notification Center Do Not Disturb

== Summary ==
MacOS Notification Center Do Not Disturb

File:WPU DropBox for Business Manual.pdf

2019-03-21T13:17:52Z

Coverc: Coverc uploaded a new version of File:WPU DropBox for Business Manual.pdf

Manual for setting up WPU Dropbox.

Microsoft Office 2016

2019-01-14T13:35:21Z

Coverc:

{{Collaboration Tools}}
''If you are looking for William Paterson University's online, web-based, Microsoft Office suite, please see the [[Microsoft Office 365]] article for details and instructions.''

Microsoft's latest version of the Office Suite is available as a download for full time student users. Office 2016 features a clean, new look and boasts integration with smartphones, tablets and in the cloud. Students are given the option of installing the 2016 Suite on up to 5 devices and can download the install using their student credentials at [http://www.wpunj.edu/365/ www.wpunj.edu/365]. For Macintosh users, a download of Office 2016 is also available. For instructions, [[Microsoft Office 2016#Downloading Office 2016 on a Personal Machine - Employees and Students|please see below.]]

==Note for Faculty and Staff==
===Upgrading to Office 2016 from Office 2013 on Campus Computers ===
Office 2016 is available to faculty and staff on University Imaged Computers through the [[Software_Center|Software Center on Windows Machines]]. MacOS machines maintain Office without user input.

===Troubleshooting===
Upgrading from previous versions of Microsoft Office, to 2013 causes any previously created shortcuts to no longer function. Faculty and staff should delete shortcuts that no longer work. To open Microsoft Office applications like Word, [[Microsoft Excel|Excel]], or PowerPoint, click the Windows button in the lower left or press the Windows button on your keyboard, and begin typing the application name. An icon for the application will appear.

<BR>

Old-style Office documents will open in read-only mode by default. To circumvent this security restriction, you can add the location of the document as a trusted location using this procedure.
*Click File - Options - Trust Center - Trust Center Settings - Trusted Locations.
*Put a check mark in the box that says "Allow Trusted Locations on my network"
*Click Add new location...
*Browse to the location of your document.
*Click OK repeatedly.

===Visual Changes===
Outlook 2016 comes with a Metro look/feel, which includes a lot of white space. The following suggestions may help readability/usability in Outlook:
* Change the Office Theme to Gray or Dark Gray
*# Click File > Options
*# Under the General tab, Personalize your copy of Microsoft Office by changing the Office Theme to Dark Gray
*# Click OK
* Add grid lines between messages
*# Click on the tab "VIEW"
*# On the left hand side of the ribbon, click "View Settings"
*# Click on the button "Other Settings"
*# Change your gridline style from "No Gridlines" to "Solid"
*# Click OK

==Downloading Office 2016 on a Personal Machine - Employees and Students==

To download Office 2016 with your WPU account:
*1. Log into Office 365 at [https://www.wpunj.edu/365 www.wpunj.edu/365]

*2. Navigate to Settings (gear icon)>Your app settings - Office 365 (Note: on a Windows machine you may see Install Office 2016 on the main 365 site, this does not appear on Macintosh computers
[[File:office365_download_1.PNG |500px]]

*3. Navigate to Install status > Install desktop applications

[[File:office365_download_2.PNG |500px]]

*4. Review the Language and System requirements. Then, select Install.
[[File:office365_download_3.PNG |500px]]

*5. If installing this on a Mac, the provided applications are slightly different the the PC offerings.

[[File:office365_download_4.PNG |400px]]

==License Terms==
Students may use this software until they graduate or are no longer attending [http://wpunj.edu William Paterson University]. Upon leaving the institution, the software will cease to function.

VPN Remote Access

2018-12-18T13:47:23Z

Coverc: /* Installing */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''. 

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage, such as the K:\ and U:\ drives. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources (WebVPN)
<li>Accessing University File Services
</ul>
When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Multifactor Authentication==

Multifactor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

For information on using Multi Factor Authentication, including use of the Duo App, please see our [[Multifactor_Authentication|Multifactor Authentication article.]]

The [[#Second Password Field|secondary password field]] information can be found below, or on the [[Multifactor_Authentication#Additional_VPN_Authentication_for_Cisco_Any_Connect_Client|Multifactor Authentication article, and include push, sms and phone]].

{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[Multifactor_Authentication#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===
{{#ev:youtube|zX50sdroyMk|400|right}}
The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login. Authenticate using your chosen two-factor authentication method.
<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect9.PNG|center|500px]]
</div>

<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

===== Microsoft Windows Cisco AnyConnect VPN Client Installation =====
Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

===== Using the Windows Cisco AnyConnect VPN Client =====
<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

[[Image:Anyconnect3.PNG|center|650px]]

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

[[Multifactor_Authentication#Second_Password_Field|For Second Password directions please see the Two Factor section of this article.]] For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

===== Installing =====
1) Log into WPConnect. Go to the Employee Tab and then select the "Information technology" link. Click on the "WebVPN" link.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png|650px]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png|650px]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.8 +(intel)" link

[[File:WebVPN4.png|650px]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png|300px]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png|300px]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== Mobile Devices (iPad, iPhone, Android) ====

Mobile devices have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The client can also be used on Android devices.

# Search for "cisco anyconnect" on the Apple App Store or Google PlayStore and download the app.<br clear=all>
{|
|[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]
|[[image:Android-cisco-anyconnect-1.PNG|left|250px]]
|}
<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the [https://vpn.wpunj.edu webvpn] is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area below:
<li>[[Image:Folderlist.png|600px]]
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li>[[Image:Groupsfolder.png|600px]]
<li>By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

VPN Remote Access

2018-12-18T13:46:52Z

Coverc: /* Installing */

== Introduction ==

William Paterson University provides a VPN option for remote access into its computing and network environment. VPN access is available for '''faculty and staff only and must first be authorized by a Help Desk request'''. 

VPN stands for Virtual Private Network. A VPN allows you to use the ISP (Internet Service Provider) of your choice and connect to WPUNJ using services normally restricted to campus usage, such as the K:\ and U:\ drives. It does this by providing a "Virtual" network connection to WPUNJ. That is, even though you are connected to your ISP, it appears that you are actually connecting from WPUNJ. Providing that you have a fast enough connection to the University's network through an Internet service provider you can access any data and applications the same way you do from your office at the University.

===When should you use a VPN Connection?===

The VPN connection should be used when you need to connect to a protected/firewalled WPUNJ network services. These include but are not limited to:
<ul>
<li>Logging into the administrative systems
<li>Connecting remotely to some of the University's Library resources (WebVPN)
<li>Accessing University File Services
</ul>
When connecting to unrestricted services, such as browsing the Web, you should use only your ISP connection and not the VPN connection. VPN is only required for access to protected services at WPUNJ.

==VPN Multifactor Authentication==

Multifactor Authentication is required for William Paterson University VPN Access. If you have not signed up for Two-Factor Authentication, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].

For information on using Multi Factor Authentication, including use of the Duo App, please see our [[Multifactor_Authentication|Multifactor Authentication article.]]

The [[#Second Password Field|secondary password field]] information can be found below, or on the [[Multifactor_Authentication#Additional_VPN_Authentication_for_Cisco_Any_Connect_Client|Multifactor Authentication article, and include push, sms and phone]].

{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[Multifactor_Authentication#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

== VPN Services ==

The VPN server authenticates using WPU usernames and passwords ONLY. Faculty and staff users must have a valid WPUNJ account to use the VPN services. VPN Services are available as a web or client application.

=== Web VPN ===
{{#ev:youtube|zX50sdroyMk|400|right}}
The steps to sign-on to [http://www.wpunj.edu/webvpn WebVPN] and use are as follows:

<OL>

<LI> Simply navigate to [https://webvpn.wpunj.edu/+CSCOE+/logon.html Web VPN] and sign in with your university credentials.

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect4.PNG|center|500px]]
</div>

<LI> Click Login. Authenticate using your chosen two-factor authentication method.
<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect9.PNG|center|500px]]
</div>

<LI> Once your university credentials are verified, you will be taken to the new user interface for the VPN. The Home Tab will be the default view for your VPN session. From this home Tab, you will be able to [[#Accessing files on your network shares (K and U drives) |view your U-Drive, K-Drive,]] as well as have direct links to both the [http://www.wpunj.edu university's home page] and the [http://www.wpunj.edu/library Library's home page]. Don't be alarmed if you don't see the words "U-drive" or "K-drive". They are simple named differently. Also, if you edit a file you will have to save it on your local drive and upload the way you would upload an e-mail attachment, drag and drop or direct saving to the network drive is not available.
<UL><UL><UL>
<LI> '''My Folder''' represents your User folder, or your U-Drive.
<LI> '''WPU Folders''' represents the K-Drive.
</UL></UL></UL>

<div class="toccolours mw-collapsible mw-collapsed" style="width:500px">
[[Image:Anyconnect5.PNG|center|500px]]
</div>

<LI> Don't forget to '''LOG OFF''' after you have completed your VPN session.
</OL>

=== Client VPN Application ===

Download the required software through WP Connect from the "Employee" tab, and under the "Information Technology" window frame. The VPN does not replace your ISP connectivity, it is intended only so your can access secure resources.

==== Microsoft Windows ====

===== Microsoft Windows Cisco AnyConnect VPN Client Installation =====
Full time employees will be able to download the Windows VPN client from the [http://wpconnect.wpunj.edu/cp/home/loginf WPCONNECT] portal. From the "Employee" tab, and under the "Information Technology" window frame you will see a link named "Web VPN". Click on it.

Part Time employees should visit [http://webvpn.wpunj.edu http://webvpn.wpunj.edu]

<ul>
<li>Once the above link is selected a new web page will open up asking for your WPU user account and password.

<div class="toccolours mw-collapsible mw-collapsed" style="width:345px">
[[Image:Anyconnect4.PNG|center|345px]]
</div>

Log in using University credentials

<li>Click on the "AnyConnect" link on the left hand column of the WEBVPN

<li>Install the AnyConnect VPN Client

<li>Once you enter this information the portal web page will automatically start the AnyConnect client installation. During the installation you may see a security alert popup bar (?) asking to run an add-on. At this point you can either click on the "skip" link as shown below or let the time counter time-out by itself and continue with the installation.

<div class="toccolours mw-collapsible mw-collapsed" style="width:550px">
[[Image:Uavpn-message-550w.gif|center|550px]]
</div>

<li>At completion of the installation you will see a "Connection established" on your brrowser window as shown below. Now your VPN client is fully installed and running. Just close your browser.

<div class="toccolours mw-collapsible mw-collapsed" style="width:480px">
[[Image:Anyconnect2.PNG|center|480px]]
</div>

<li>To disconnect the VPN client simply right click on the VPN icon on the right side of your task bar (it looks like a lock) and click on the 'Disconnect" button.


<div class="toccolours mw-collapsible mw-collapsed" style="width:400px">
[[Image:Anyconnect8.PNG|center|400px]]
</div>

<li>To reconnect click on the start windows button at the left bottom of your task bar and select "All Programs". There you will find a "Cisco" folder with the Anyconnect VPN program icon. Click on the icon to launch the AnyConnect VPN client.

===== Using the Windows Cisco AnyConnect VPN Client =====
<li>Once launched you will be asked to enter your WPU user account and password. Please do so. If the "Connect to:" field is empty please enter vpn.wpunj.edu. That is the address of the VPN server. Now click on the "Connect' button to run the AnyConnect VPN client.

[[Image:Anyconnect3.PNG|center|650px]]

''Note'': The Cisco VPN Client will be minimized to the task bar, the icon looks like a lock. To disconnect, right click on the icon for the VPN client and select disconnect.

[[Multifactor_Authentication#Second_Password_Field|For Second Password directions please see the Two Factor section of this article.]] For technical support contact [https://help.wpunj.edu/helpdesk/ Help Desk Request]

</ul>

==== Mac OS X (10.7 or later) ====

'''If you are using a university supplied MacBook or MacBook Pro you should skip to step 6.'''

===== Installing =====
1) Log into WPConnect. Go to the Employee Tab and then select the "Information technology" link. Click on the "WebVPN" link.

2) Once logged in click on the "any connect" button on the left of the page

[[File:WebVPN1.png|650px]]

3) Click on "start AnyConnect"

[[File:WebVPN2.png|650px]]

4) Wait for the installation to fail. When it does click on the "Mac OS X 10.4 +(intel)" link

[[File:WebVPN4.png|650px]]

5) it will download a file to your designated download location. This is usually your downloads folder but you may have changed it to somewhere else. Locate the file "vpnsetup.dmg" and double click on it. It will mount a disk image on your desktop.

[[File:Client_VPN1.png|300px]]

6) Before you can run the installer package, you should temporarily disable [http://en.wikipedia.org/wiki/Gatekeeper_(OS_X) Gatekeeper] (This only applies to non university laptops). [http://kb.wordpress.depauw.edu/?page_id=3195 Refer to these instructions]. Once complete, run the installer in the disk image. It will create a folder in your Applications folder named "Cisco".

[[File:Client_VPN2.png|300px]]

7) In that folder you will see an application named "Cisco Any Connect VPN Client". Double click on it.

[[File:Client_VPN3.png]]

8) when the program launches you will see a connect window. In the space next to "Connect to" type "vpn.wpunj.edu" and click "connect"

[[File:Client_VPN4.png]]

9) If the software can reach the university authentication server you will be asked for your university login credentials. Enter them and click the "connect" button.

[[File:Client_VPN5.png]]

You are now connected to the university network.
'''Disclaimer:'''

William Paterson University is not responsible for any software/hardware failures due to the installation of the VPN software provided by Cisco.

==== Mobile Devices (iPad, iPhone, Android) ====

Mobile devices have the ability to connect to the on campus network via VPN. Some helpful tips:
* VPN connections are only possible from off campus
* Your device must be connected to the Internet via wi-fi or cellular data.
* The below screen captures were created on an iPhone. The client can also be used on Android devices.

# Search for "cisco anyconnect" on the Apple App Store or Google PlayStore and download the app.<br clear=all>
{|
|[[image:Ios-cisco-anyconnect-1.PNG|left|250px]]
|[[image:Android-cisco-anyconnect-1.PNG|left|250px]]
|}
<br clear=all>
# When first launching the application, Cisco Anyconnect will display this prompt. Tap OK.<br clear=all>[[image:Ios-cisco-anyconnect-2.PNG|left|250px]]<br clear=all>
# Select "Connections"<br clear=all>[[image:Ios-cisco-anyconnect-3.PNG|left|250px]]<br clear=all>
# Enter <code>WPUNJ</code> as the description and <code>vpn.wpunj.edu</code> as the server address. Tap Save.<br clear=all>[[image:Ios-cisco-anyconnect-4.PNG|left|250px]]<br clear=all>
# Tap the on/off switch to On to connect.<br clear=all>[[image:Ios-cisco-anyconnect-5.PNG|left|250px]]<br clear=all>
# You will be prompted to enter your WPUNJ username and password.<br clear=all>[[image:Ios-cisco-anyconnect-6.PNG|left|250px]]<br clear=all>
# To confirm that you are connected, the VPN icon will be visible on the top of the screen.<br clear=all>[[image:Ios-cisco-anyconnect-7.PNG|left|250px]]<br clear=all>
# The Cisco Anyconnect VPN app will run in the background on your iOS device until the VPN connection is terminated. To terminate the connection, return to the app and toggle the on/off switch to Off.

== Accessing files on your network shares (K and U drives) ==
It is important to understand that accessing our network storage through the [https://vpn.wpunj.edu webvpn] is a bit different than using your office PC or laptop. There is no "drag and drop." To access and/or edit a file, it must first be downloaded locally. If your file is edited or changed, you must UPLOAD it back to the folder it resided in. If you fail to do so, all changes you made will only exist on the computer you made the changes on.

From the home tab, you must select the set of folders you wish to access. As mentioned above, folders do not show up as "K" or "U." Instead you see "My Folder," "Groups Folder" and "WPU Folders." See the circled area below:
<li>[[Image:Folderlist.png|600px]]
<li> '''My Folder''' - This is your "U Drive" which is commonly mapped on your University computer to "Documents" in Windows 7 or "My Documents" in Windows XP.
<li> '''Groups''' - This is a direct link to K:\Groups. All of your departmental folders should be in here.
<li> '''WPU-Folders''' - This is the root of the "K Drive." If you store and access all of your files from the Groups folder or your User folder, you will not need to use this option.
=== Navigating Shared and User Folders ===
Once you have chosen which set of folders you want to use, click on the link to display the list. In the example below, I have clicked on "Groups."
<li>[[Image:Groupsfolder.png|600px]]
<li>By default, the list is sorted in alphabetical order. Just like on the K drive, you can change the sorting to sort by Name, Size, Type or Date Modified by clicking on that heading. You should still have the menu on the left (Home, Web Applications, Browse Networks and AnyConnect) as well as a sequence of icons above the folder list:
[[Image:Webvpn-files-icons.png|600px]]
Hovering over the icons should tell you what each one does. For navigating, the important ones are:
<li>'''Level Up''' - [[Image:Webvpn-levelup.png]] This is like the back button on your web browser. This will go "up" one level in your list of folders.
<li>'''Previous & Next''' - [[Image:Webvpn-prevnext.png]] The page will only display the number of files or folders that fit on that particular page. Use these buttons to find the page containing the resource you need.

=== Opening, Downloading & Editing Files ===
Once you've found the file you want to use, it's almost as simple as clicking on the file. In most browsers, this will prompt you to open or save the document. If you only need to read the file, it is OK to go ahead and click "open." This will save the document in your temporary internet files and allow you to read the document. '''BE CAREFUL''' If you decide to edit this document, clicking "save" might just save it in your temporary internet files only to be lost at some point. It's important that, if you are going to edit the file, you '''save it to your local computer''' and then open it from there.

=== Uploading Changed, Edited or New File ===
This step would apply to:
<li> Any document you downloaded and edited
<li> New documents you would like to add to a network folder

Once you have edited your file (or have a new one), you '''must''' upload it to the server. If you do not, '''it will only reside on your local machine.''' If you have been editing a document for a decent amount of time, the WebVPN may have timed out. If this is the case, log back in and browse to the folder you wish to upload your document to. Once in that folder, click on the icon to upload files: [[Image:Webvpnupload.png]]

You should now be presented with a box to upload your file:
<br>[[Image:Webvpn-uploadfiles.png]]
<br>Click on "browse" and browse (on your local computer) to the location you saved your new or edited file. Once selected, click OK.

If this file already exists on the server, it will warn you and as you if you wish to overwrite. If you are sure you want to upload the file, click OK:<br>
[[Image:Webvpn-overwrite.png]]

<br>You should now be able to browse to, download, edit and upload files through use of the [http://www.wpunj.edu/webvpn WebVPN].

''The VPN software available on this page is for use in the United States and Canada ONLY. It is NOT to be placed on a computer system that will be subject to International Travel. Exporting this software is a Federal Crime.''

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]

File:WPU DropBox for Business Manual.pdf

2018-04-30T14:00:27Z

Coverc: Coverc uploaded a new version of "File:WPU DropBox for Business Manual.pdf": Updated for new directions for new setup and restore process.

Manual for setting up WPU Dropbox.

Changing Your Password on Mac OS X

2018-04-20T13:05:41Z

Coverc:

== Changing Your Password on Mac OS X ==
*Note: This will also change the password for your e-mail account!!*

1) Go to the System Preferences. You can get to it from the Apple menu or the icon in the Dock.

<div class="toccolours mw-collapsible" style="width:170px">
[[Image:Sys_Pref_Dock_Icon.png‎‎ |center|170px]] Fig. 1: System Preferences icon in Dock.
</div>

2) Click on the "Users & Groups" pane.

<div class="toccolours mw-collapsible" style="width:118px">
[[Image:Users_&_Groups.png‎‎‎ |center|118px]] Fig. 2: User & Group Preference Pane Icon.
</div>

3) Your account will be highlighted. Click on the "Change Password" button.

<div class="toccolours mw-collapsible" style="width:476px">
[[Image:User_Preference.png‎ |center|476px]] Fig. 3: User Account Preference Window.
</div>

4) Change your password. Old password first. new one next.

<div class="toccolours mw-collapsible" style="width:398px">
[[Image:Change_Password.png‎‎ |center|398px]] Fig. 4: Change password
</div>

This will change your login password and update your Keychain password (stores passwords).

== Keychain Password Change ==
If you changed your password anywhere other than the User Preferences panel or Login Window, you will need to change your login keychain because it still contains your old password.
You may be reading this because you have changed your password at some point and are now getting multiple pop-ups asking for a login keychain. You will need to use the last password you used <i>on that machine</i> to get past these dialog boxes. If you do not recall the previous password you will need to skip down to the last section.

<div class="toccolours mw-collapsible" style="width:246px">
[[Image:keychain1.png]] Fig. 5: Keychain Access
</div>

Locate the Keychain Access application in the Utilities folder.

<div class="toccolours mw-collapsible" style="width:141px">
[[Image:keychain2.png]] Fig. 6:Select the "Login" keychain.
</div>

Select the Login keychain.

<div class="toccolours mw-collapsible" style="width:334px">
[[Image:Edit-Change_Password.png‎]]
Fig. 7: Select "Change Password for Keychain "Login" from the Edit menu
</div>

Select "Change Password for Keychain "Login" from the Edit menu.

<div class="toccolours mw-collapsible" style="width:438px">
[[Image:Enter_New_Password.png‎]]
Fig.8: Enter the previous password you used into the "current password" box then the new one that you created into the "new password" box.
</div>

The "previous password" is usually the last password you had. In other cases it will be the last password that worked for keychain access which may be many passwords ago.
If you cannot recall what password works then a drastic measure that will delete all stored passwords must be enacted.

== Deleting Login Keychain ==

If you have '''forgotten''' the previous password you had you will have to '''delete''' the login keychain:

<div class="toccolours mw-collapsible" style="width:263px">
[[Image:keychain3.png]]
Fig. 9: Select "Delete Keychain "login"
</div>

From the file menu select "Delete Keychain "Login"".

<div class="toccolours mw-collapsible" style="width:328px">
[[Image:keychain4.png |center|328px]] Fig. 10: Select "Delete References and Files".
</div>

Select "Delete References and File"

If you had a stored Outlook (or other e-mail client) password, or any password associated with an application you will be required to enter the new password.

Reboot the machine.
[[Category:Apple]]

==Reset Default Keychain==

If the previous options does not resolve the keychain issue(s), attempt the following prior to going to the "Final Option".

1) Open the Keychain Access application from /Applications/Utilities<br>
2) Select "Preferences..." from the File menu.<br>
3) Click on the "Reset My Default Keychain" button.<br>
[[File:Keychain Preferences.png]]<br>
4) Enter your login password (this is your current WPUNJ login password).<br>
5) You will see a message that a new login keychain was created. There will also be a suggestion to change the password. Do not do this.<br>
6) Restart the computer. The password from your next login should be synced with the new login keychain.

==Final Option==

If the previous steps fail to remedy keychain password requests from the OS, then you will need to engage the nuclear option.
Please note that this will result in all stored passwords being removed from your Mac.

1) Switch to the Finder<br>
2) Go to the "Go" menu and select "Go to Folder"<br>
3) Enter "~/library/Keychains" (No quotations).<br>
4) Drag ALL contents of the keychains folder to the trash.<br>
5) Press and hold the power button for a 10 second count.<br>
6) Boot the machine.<br>
7) When you login you may be prompted to create a new login password.<br>
8) Empty the trash.

[[Category:Help Desk]]

File:Keychain Preferences.png

2018-04-20T12:52:22Z

Coverc: Preference pane for Keychain Access application

Preference pane for Keychain Access application

Changing Your Password on Mac OS X

2018-04-19T16:17:31Z

Coverc: /* Keychain Password Change */

== Changing Your Password on Mac OS X ==
*Note: This will also change the password for your e-mail account!!*

1) Go to the System Preferences. You can get to it from the Apple menu or the icon in the Dock.

<div class="toccolours mw-collapsible" style="width:170px">
[[Image:Sys_Pref_Dock_Icon.png‎‎ |center|170px]] Fig. 1: System Preferences icon in Dock.
</div>

2) Click on the "Users & Groups" pane.

<div class="toccolours mw-collapsible" style="width:118px">
[[Image:Users_&_Groups.png‎‎‎ |center|118px]] Fig. 2: User & Group Preference Pane Icon.
</div>

3) Your account will be highlighted. Click on the "Change Password" button.

<div class="toccolours mw-collapsible" style="width:476px">
[[Image:User_Preference.png‎ |center|476px]] Fig. 3: User Account Preference Window.
</div>

4) Change your password. Old password first. new one next.

<div class="toccolours mw-collapsible" style="width:398px">
[[Image:Change_Password.png‎‎ |center|398px]] Fig. 4: Change password
</div>

This will change your login password and update your Keychain password (stores passwords).

== Keychain Password Change ==
If you changed your password anywhere other than the User Preferences panel or Login Window, you will need to change your login keychain because it still contains your old password.
You may be reading this because you have changed your password at some point and are now getting multiple pop-ups asking for a login keychain. You will need to use the last password you used <i>on that machine</i> to get past these dialog boxes. If you do not recall the previous password you will need to skip down to the last section.

<div class="toccolours mw-collapsible" style="width:246px">
[[Image:keychain1.png]] Fig. 5: Keychain Access
</div>

Locate the Keychain Access application in the Utilities folder.

<div class="toccolours mw-collapsible" style="width:141px">
[[Image:keychain2.png]] Fig. 6:Select the "Login" keychain.
</div>

Select the Login keychain.

<div class="toccolours mw-collapsible" style="width:334px">
[[Image:Edit-Change_Password.png‎]]
Fig. 7: Select "Change Password for Keychain "Login" from the Edit menu
</div>

Select "Change Password for Keychain "Login" from the Edit menu.

<div class="toccolours mw-collapsible" style="width:438px">
[[Image:Enter_New_Password.png‎]]
Fig.8: Enter the previous password you used into the "current password" box then the new one that you created into the "new password" box.
</div>

The "previous password" is usually the last password you had. In other cases it will be the last password that worked for keychain access which may be many passwords ago.
If you cannot recall what password works then a drastic measure that will delete all stored passwords must be enacted.

== Deleting Login Keychain ==

If you have '''forgotten''' the previous password you had you will have to '''delete''' the login keychain:

<div class="toccolours mw-collapsible" style="width:263px">
[[Image:keychain3.png]]
Fig. 9: Select "Delete Keychain "login"
</div>

From the file menu select "Delete Keychain "Login"".

<div class="toccolours mw-collapsible" style="width:328px">
[[Image:keychain4.png |center|328px]] Fig. 10: Select "Delete References and Files".
</div>

Select "Delete References and File"

If you had a stored Outlook (or other e-mail client) password, or any password associated with an application you will be required to enter the new password.

Reboot the machine.
[[Category:Apple]]

==Final Option==

If the previous steps fail to remedy keychain password requests from the OS, then you will need to engage the nuclear option.
Please note that this will result in all stored passwords being removed from your Mac.

1) Switch to the Finder<br>
2) Go to the "Go" menu and select "Go to Folder"<br>
3) Enter "~/library/Keychains" (No quotations).<br>
4) Drag ALL contents of the keychains folder to the trash.<br>
5) Press and hold the power button for a 10 second count.<br>
6) Boot the machine.<br>
7) When you login you may be prompted to create a new login password.<br>
8) Empty the trash.

[[Category:Help Desk]]

Printing

2018-03-09T20:21:47Z

Coverc: /* Duplex Printing */

{| id="mp-topbanner" style="width:100%; background:#F9EDBE; margin:1.2em 0 6px 0; border:1px solid #ddd;"
| style="width:61%; color:#000;" |

{| style="width:280px; border:none; background:none;"
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |
<div style="top:+0.2em; font-size:100%;">'''Access [http://www.wpunj.edu/webprint My Print Center] to configure print options, upload, and release your prints.'''</div>
|}
|}

[[file:PharosSystems.png|right|250px]]

==About Uniprint==
{{#ev:youtubehd|TGplUeCW3FQ|500|right|Using Uniprint}}
Information Technology and the Cheng Library have worked together to unify printing resources in an effort to create a greener, more environmentally friendly campus, reduce printing costs, all while allowing students the flexibility to print from anywhere. Utilizing Uniprint, students also have a variety of options for both submitting and releasing/paying for print jobs.

Ways to submit a print job:
* Log into a lab computer on campus and print to the BW or Color print queue
* From any computer, log into [http://www.wpunj.edu/webprint My Print Center] and upload a document
* Email to Print

Once the document has been submitted, there are several ways it can be paid for and released:
* Visiting any Uniprint location on campus and logging in to pay and release
* Logging into My Print Center to pay and release



===Notes and Pricing===
* Print jobs must be claimed within 24 hours of uploading. After 24 hours, the print job will be purged from the queue and it must be resubmitted.
* By default, printing is set to duplex and black and white. Duplex printing uses both sides of the paper for print.
**For Lab Printing see the [[#Duplex Printing|Duplex Printing]] section of this article for how you can modify your documents to print single sided when you submit the document for printing.
**For Web Print and Email to Print, see [[#Finishing Options|Finishing Options]] for instructions on changing these options.

Print job costs are based on the job attributes outlined below. These prices are also in effect for copying from Multifunction devices:

''In this case, a "page" refers to the number of pages in the document you wish to print - NOT necessarily a sheet of paper.''

{| class="wikitable" border="1" cellpadding="5" cellspacing="0"
|-
! Paper Size
! Attribute
! Cost per Page
|-
| rowspan="5" | Default Paper Size
|-
| Black and White
| $0.05
|-
| Color
| $0.15
|-
| Black and White, Duplex
| $0.02
|-
| Color, Duplex
| $0.06
|}

Please note prices are subject to change based on paper and toner costs.

==Printing Funds==

===Students===
All registered WPUNJ student accounts will be given a printing quota at the start of the Fall Semester of $15.00 per academic year (fall, spring & summer). The counter will reset at the beginning of each year and there will be no carryover. After the $15.00 per year quota is reached, printing charges may be paid by using Pioneer Express - associated with your student ID card. You are responsible for keeping track of your printing quota and budgeting your resources accordingly. [http://www.wpunj.edu/hospitality/pioneer-express.dot Please see Hospitality Services for more information on adding funds to your Pioneer Express account.]

===Faculty===
If faculty need to print from a computer lab for teaching and learning purposes they may submit a [https://www.wpunj.edu/helpdesk/ Web Help Desk ticket] with a “Request Type” of “Printing/Multi-Function Device – Request" to request an allocation.

== Printing From Computer Labs ==
To submit your print from a lab computer that is mapped to Uniprint, select File>Print in the application from which you wish to print. The following queues will appear if the computer is in a lab that maps directly to Uniprint:
*<code>\\pharosps\BW</code>
*<code>\\pharosps\COLOR</code>

Select the print queue that states your intended attribute: BW for black and white prints and COLOR for color prints.

===Duplex Printing===
By default, print jobs submitted through [[#Using My Print Center|Web Print]], [[#About Email to Print|Email to Print]] and [[#Printing From Computer Labs|Lab Printing]] locations are set to duplex. Duplex printing is automatic printing on both sides of a sheet of paper. While duplex printing is enabled by default in these labs, students can easily change many of the document types to print single sided by changing the printer setting for each print job.

'''Example of changing printer settings in labs'''
#Duplex to single sided in Microsoft Word Windows<p>[[Image:Duplex-to-single-printing-word.png|350px]]</p>
#Duplex to single sided in Microsoft Word MacOS <p>[[Image:MacOS Uniprint Duplex.png|500px]]</p>
#Duplex to single sided in Adobe Acrobat <p>[[Image:Duplex-to-single-printing-adobe.png|400px]]</p>

==Using My Print Center==
[[File:PharosUpload.PNG|right|thumb|Upload Icon within My Print Center.]]
[http://www.wpunj.edu/webprint My Print Center] can be accessed from any web browser on your personal laptop, smart phone or mobile device. My Print Center allows users to upload documents, view activity history, view transaction history as well as release documents directly from the website.

===Uploading Documents===
* Using the web browser on your personal computer or mobile device, navigate to www.wpunj.edu/webprint and sign in with your University credentials.
* After sign in, the default tab will be the "Job List" tab. This is where you can view any documents that are currently in your queue.
* To upload a document, click the "Upload" icon and browse your machine to the document you would like to upload.
* '''Please make note of the accepted file formats:
**PDF - .pdf
**Word Document - .doc|.dot|.docx|.rtf
**Excel - .xls|.xlt|.xlsx|.xltx|.xltm|.xlsm|.csv
**Power Point - .ppt|.pptx|.pptm|.pot|.pps|.potx|.ppsx
**Visio - .vsd|.vss|.vst|.vdx|.vsx|.vtx|.vdw
**Open Office - .odt|.ods|.odp
**Images - .jpg|.jpeg|.png|.bmp|.gif|.tif
**Email Messages - .txt|.mht|.eml|.ini|.cfg
* Once the job has been uploaded, you will see it in your Job List, where you will be able to preview it and view the job cost.
* Jobs uploaded from My Print Center can be release at any release station on campus, granted the printers have the appropriate abilities for the job (color jobs to color printers, black and white jobs to black and white printers).

===Finishing Options===
[[Image:FinishingOptions.PNG|Finishing options within My Print Center.]]
* To edit the finishing options for a document, first select the job from the Job List.
* Navigate to the "Printing options:" section at the bottom of the page to change Color, Pages per Side, Sides and Copies.
* If a finishing option is greyed out, please verify that the printer selected is capable of using that feature. For example, if you have a black and white printer selected, you can not change the finishing option to "color."
'''Please note that you cannot edit Finishing Options for print jobs submitted from a lab machine. The finishing options were provided by the application on the computer.'''

'''Please note that releasing a job from within the website means that the job will print, regardless if you are present to retrieve it or not.''' Please see notes on [[#Releasing Jobs from My Print Center|Releasing Jobs from My Print Center]]

==About Email to Print==
* Print jobs may also be submitted via an email attachment for release at any release station on the William Paterson University campus.
* '''Print jobs must be claimed within 24 hours of uploading. After 24 hours, the print job will be purged from the queue and it must be resubmitted.'''
* '''Print jobs can only be submitted as attachments, not as "share" links from Dropbox, Google Drive, etc.''' For further instructions about ensuring your document is truly an attachment, please see below.

===Submitting a document to Email to Print===
[[Image:EmailPrinting.PNG|right|thumb|Example of a document sent as an attachment to [mailto:printBW@wpunj.edu PrintBW@wpunj.edu]]]
To submit a print job using Email to Print, send the document as an attachment to one of the following emails, depending on the attribute you would like:
*For Black and White printing: [mailto:printBW@wpunj.edu printBW@wpunj.edu]
*For Color Printing: [mailto:printcolor@wpunj.edu printcolor@wpunj.edu]
Please ensure that the document is sent as a true attachment, not as a share link within the body of the email. It is not necessary for the email body to contain text to send the attachment to Uniprint. Below is a screenshot of an email that contains a true attachment that can be processed by Uniprint:

A confirmation email will be delivered to your email address confirming that your document was uploaded and ready to release.

==Locate a Release Station==
To search an interactive map of release stations on the WPUNJ campus, please click the image below. For more information about release stations, please see [[Lab Printing#Release Station Locations and Attributes | Release Station Locations and Attributes]]
[[Image:Printing-Map-September-2016.PNG|center|1000px|link=http://goo.gl/xa0zmZ]]

===Release Station Locations and Attributes===
Release stations are stations from which students can release their queued print jobs. They are typically found in high-volume print areas. An [http://goo.gl/xa0zmZ interactive map of release stations on the campus] can be found by following the link. A list of release stations are provided below along with the attributes provided by the printers in these areas:

{| class="wikitable" border="1"
|-
! Location
! Black and White
! Color
! Copy/Scan Available
|-
| Atrium 120
|✓
|✓
|✓
|-
| Ben Shahn 201
|✓
| --
|✓
|-
| Century Lobby
|✓
|✓
|✓
|-
| Library LI01
|✓
| --
| --
|-
| Library ERC Front
|✓
| --
| --
|-
| Library ERC Back
|✓
| --
| --
|-
| Library Info Desk
|✓
|✓
|✓
|-
| Library Second Floor
|✓
|✓
|✓
|-
| Hobart Hall 144
|✓
|✓
|✓
|-
| Power Arts Lobby
|✓
|✓
|✓
|-
| Science East 3054
|✓
|✓
|✓
|-
| Student Center by the Bookstore
|✓
|✓
|✓
|-
| University Hall Lobby
|✓
|✓
|✓
|-
| Valley Road 1040
|✓
|✓
|✓
|}

===Releasing Jobs from My Print Center===
[[File:DestinationPrinter.png|thumb|right|Searching for a printer within My Print Center.]]
* Jobs may also be release from directly within the website by selecting the job, choosing a destination printer and then clicking the "Print" button in the bottom right-hand corner of the page. It is also possible to search for names or locations of printers from within the Destination field in the lower right corner of the screen.
* '''Please note that releasing a job from within the website means that the job will print, regardless if you are present to retrieve it or not.'''

===Releasing Print Jobs from a Release Station===
By logging into a release station, users can see any job that has been uploaded to their queue and choose to release those jobs to the printers that are assigned to the release station. Only printers with the appropriate attributes will print from the assigned printers - meaning that color print jobs will NOT print to black and white printers. To print a color print job, walk up to a color MFP and release through the embedded release station. Please see [[#Releasing Print Jobs from an Embedded Device|Releasing Print Jobs from an Embedded Device]] for further instructions.

To sign into a release station and release a print job:
* Swipe your ID card or enter your username and password
* Select the print you would like to release. Review the job cost and your balance before clicking "Print"
* You may also delete print jobs from the release station. Select the print you would like to delete and click "Delete"
* Click "Log Off" once your are finished releasing your job

===Releasing Print Jobs from an Embedded Device===
[[File:HPiMFPUniprintFirmware4.4HomeScreen.png|thumb|right|Screenshot of the HP575 MFP screen with the Sign In link highlighted in green and the Print Release link highlighted in red.]]
To release print jobs from an embedded device:
* Walk up to the device, touch the screen to wake it up (if applicable),
* If you have your card, scan your card (either proximity or swipe reader). Otherwise, you can tap Sign in and enter your username/password to authenticate
* An "Available Funds" screen will first appear. View your balance and click "OK"
* After being returned to the home screen, click "Print Release"
* Select the document you want to print and click "Print." The option to delete jobs is also available.

==Need Help?==
Need help? Contact the [https://www.wpunj.edu/helpdesk Help Desk].

==Print Shop Services==
The Print Shop services all offices, departments, faculty and staff.

Looking for information on Print Shop Services? Print jobs can be sent to the Print Shop through [[WebCRD]]. The print shop can print posters, large print requests for departmental use or specialty paper requests. More information on the [http://www.wpunj.edu/it/telecomm/printshop/ Print Shop can be found here.]

[[Category:TC Portal]][[Category:Help Desk]]

File:MacOS Uniprint Duplex.png

2018-03-09T20:20:20Z

Coverc:

MacOS Network Connection Troubleshooting

2018-03-09T18:49:16Z

Coverc:

William Paterson University uses ISE (Identity Services Engine) authentication for all network connections. If you are logged into a machine and are unable to print, access certain websites or get / stay connected to WPU-Folders, you may not be authenticated to ISE

[[File:Wi-fi_not_connecting.png‎]]

Wifi symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. For ethernet connections, including those made via a USB or Thunderbolt to Ethernet adapter, there will simply be limited connectivity with no other signs of issues.

To remedy this problem do the following:

1) Open System Preferences

[[File:System_preferences.png‎]]

2) Select the "Network" pane.

[[File:Network_pane.png‎ ]]

3) Select The Wi-FI (make sure to select WP Wireless (5Ghz) ). or Ethernet connection

[[File:Select_wifi.png]]

4) Click "Connect" next to the 801.1X text.

[[File:Click_connect.png]]

5) Enter your credentials if/when asked.

[[File:Enter_university_credentials.png‎]]

After a bit of background processing you should either be connected to Wi-FI or Ethernet.

[[File:Wifi-connected.png‎ ]]

A good working connection will look like the below. Note the "disconnect" button, the "Authenticated via" line as well as the timer:

[[File:Good ISE Connection.png]]

Below is a link to a handy troubleshooting guide:

[[File:Got_ISE.pdf‎]]

Screenshot:<br><Br>
[[File:Got ISE screenshot.png]]

Print the PDF. Fold lengthwise then widthwise "Got ISE" is the front page.

[[Category:Apple]]
[[Category:Help Desk]]

File:Got ISE screenshot.png

2018-03-09T18:47:40Z

Coverc: Got ISE PDF screenshot.

Got ISE PDF screenshot.

File:Got ISE.pdf

2018-03-09T18:45:04Z

Coverc: Got ISE one page troubleshooting guide.

Got ISE one page troubleshooting guide.

Wireless Won't Connect

2018-03-09T18:40:02Z

Coverc:

With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping or being off campus.

[[File:Wi-fi_not_connecting.png‎]]

Symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:

1) Open System Preferences

[[File:System_preferences.png‎]]

2) Select the "Network" pane.

[[File:Network_pane.png‎ ]]

3) Select Wi-Fi (make sure to select WP Wireless (5Ghz) ).

[[File:Select_wifi.png]]

4) Click "Connect" next to the 801.1X text.

[[File:Click_connect.png]]

5) Enter your credentials if/when asked.

[[File:Enter_university_credentials.png‎]]

After a bit of background processing you should be connected and the wi-fi icon should change to the connected state.

[[File:Wifi-connected.png‎ ]]

A good working connection will look like the below. Note the "disconnect" button, the "Authenticated via" line as well as the timer:

[[File:Good ISE Connection.png]]

MacOS Network Connection Troubleshooting

2018-03-09T18:39:26Z

Coverc: Created page with "With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping..."

Wireless Won't Connect

2018-03-06T15:53:13Z

Coverc:

Wireless Won't Connect

2018-03-06T15:52:53Z

Coverc:

With the new authentication method used to connect to WP Wireless and some changes in Mac OS 10.10.x, occasionally a computer will fail to reconnect to wireless after sleeping or being off campus.

[[File:Wi-fi_not_connecting.png‎]]

Symptoms typically include the wifi icon repeatedly trying to connect or sometimes an exclamation point. To remedy this problem do the following:

1) Open System Preferences

[[File:System_preferences.png‎]]

2) Select the "Network" pane.

[[File:Network_pane.png‎ ]]

3) Select Wi-Fi (make sure to select WP Wireless (5Ghz) ).

[[File:Select_wifi.png]]

4) Click "Connect" next to the 801.1X text.

[[File:Click_connect.png]]

5) Enter your credentials if/when asked.

[[File:Enter_university_credentials.png‎]]

After a bit of background processing you should be connected and the wi-fi icon should change to the connected state.

[[File:Wifi-connected.png‎ ]]

A good working connection will look like the below. Note the "disconnect" button, the "Authenticated to" line as well as the timer:

[[File:Good ISE Connection.png]]

[[Category:Apple]]
[[Category:Help Desk]]

File:Good ISE Connection.png

2018-03-06T15:51:32Z

Coverc: Coverc uploaded a new version of "File:Good ISE Connection.png"

File:Good ISE Connection.png

2018-03-06T15:49:53Z

Coverc:

Mac OS Managed Software Center

2018-02-27T13:34:35Z

Coverc: /* Due Date Warnings and Conflicting Applications */

[[Category:Help Desk]]
[[Category:Apple]]

==About==

[http://www.wpunj.edu/ William Paterson University] uses a program called Managed Software Center to maintain the university supplied software installed on university supplied Mac OS machines.
The Managed Software Center runs a periodic check for available updates and notifies the user of any pending updates every 2 days (including weekends). Most updates are installed in the background without any intervention required by the user. The software may be manually run by the user or a tech and software installation does <b>NOT</b> require administrative permissions to run.

If you are attempting to do an update and you are asked for an administrator's password then you are not using Managed Software Update. You should cancel whatever it is you were trying to install and delete the installer.

Managed Software Center (MSC) resides in the Applications folder and can be run at any time the user wishes to check for updates so long as they are connected to the university network (ethernet, wireless or VPN). Once MSC base presented the user with a list of pending updates, those updates may be installed at any time, with or without a network connection.

<div class="toccolours mw-collapsible " style="width:185px">
[[Image:Plane.jpg |center|185px]]<br> Yes. Even there.
</div>

==Dock Icons==
<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Dock_Icon.png |center|272px]]<br> The Managed Software Center Dock icon.
</div>

Computers managed by IT will have a Dock icon for Managed Software Center (MSC).

<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Updates_Notice_2.png |center|272px]]<br> The Managed Software Center Dock icon indicating available updates.
</div>

MSC runs a check for updates in the background. If it finds any, it will post a notification on the Dock icon with the number of pending updates.

==Notification Center==

If you have at least one pending non-Apple update pending you will receive a notification center message once a day until the pending updates are done.

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:Notification_center.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending update.
</div>
<br><br>

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:MSC_Forced_Install_Warning_notification.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending *Forced Update*
</div>

==Running The Application==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Managed_Software_Center_Main_Screen.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

If you Managed Software Center (MSC) you are usually greeted with this screen. MSC will show you all available software for installation. An item may be disabled based on your hardware or software (example: the Adobe CC Production Suite cannot be installed because I have too little space left on my hard drive).

On the right side are Quick Links. You can use any of the links there to go to:

1) The IT home page.

2) The Helpdesk ticketing system.

3) The IT Wiki page for Mac OS information.

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Help_Desk_Ticket.png |center|575px]]<br> Opening a Help Desk Ticket via MSC
</div>

For your convenience these links will open within the MSC application rather than a browser and will work while off campus like any browser link.

==Installing Applications==

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install.png‎ |center|255px]]<br> Installing Audacity.
</div>

If you see an Application you wish to install just click on it. In this example Audacity is requested.

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install_2.png‎ |center|255px]]<br> Audacity is ready to install.
</div>

The audacity installer has been downloaded and is ready to install. Go to the updates window to complete the install.

== Removing Applications==

Removing software is as easy as installing it.

<div class="toccolours mw-collapsible " style="width:505px">
[[Image:MSC_Removal_-Before_and_Pending.png‎ |center|505px]]<br> In this example Adobe AIR has a remove button. You can click on it to initiate a removal. The Android Development Kit is ready to uninstall.
</div>

Once we click on any of the removal buttons MSC will initiate it's software removal process. It will notify you that the application "Will be removed." You should go to the Updates window to complete the uninstall.

<div class="toccolours mw-collapsible " style="width:975px">
[[Image:MSC_Cancelling_Update.png |center|975px]]<br> An item for removal can be cancelled by clicking on the x
</div>

When you see a little "x" next to an update item this means that you can cancel that particular update. This does not show up for all items.

==The Managed Software Center Updates Window==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Update_list_with_descriptions.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

On some occasions you will open MSC and it will default to the updates screen and you will see a list of 1 or more items that are pending for install.

Note the message in <b>[[color|red ]]</b> at the top of the screen. This message will inform you that one or more updates have an "install by" date and time. The update(s) that have due dates will also show their install by information in their line item. <b>DO NOT</b> ignore this warning. You may safely postpone these updates by closing the application. However, once the due date has arrived your computer will begin a countdown starting from 24 hours to do those installs.

Non security items are usually set to install<b> 2 weeks</b> after they have originally been posted. You will be notified of a 24 hour countdown in the following increments:

24 hours<br>
12 hours<br>
4 hours<br>
3 hours<br>
1.5 hours<br>
1 hour<br>
30 minutes<br>
15 minutes<br>
10 minutes<br>
5 minutes.<br>

If you have been out on leave and your computer has not been used for an extended period of time, it is <b >STRONGLY</b> suggested that you run MSC before starting any work.

Security related items may have a very short "install by" window per university computer policies. It is strongly suggested that if a security update install appears to install that software ASAP.

==Due Date Warnings and Conflicting Applications==
There are two update warnings that you may see from time to time.

<b>Mandatory Updates</b>

<div class="toccolours mw-collapsible " style="width:452px">
[[Image:MSC_Mandatory_Updates.png |center|452px]]<br> This is a warning for a pending mandatory update. Please heed this warning. Your machine will log you out if the 24 hour countdown has completed.
</div>

<b>Conflicting Applications</b>
<div class="toccolours mw-collapsible " style="width:427px">
[[Image:MSC_Conflicting_Applications.png |center|427px]]<br> This is a warning about conflicting applications.
</div>

Some updates require certain applications to be quit before they will run. In such cases you will be notified of which applications need to be quit. If you have an update that has to be installed by a certain date and you are constantly running a conflicting application (usually the Office suite or a Browser) this can become an issue. Please schedule some time to have the conflicting applications all quit before the pending install by date.

Please heed any warning notifications that MSC presents to minimize the possibility of a forced update occurring during an inopportune time.

Mac OS Managed Software Center

2018-02-27T13:33:38Z

Coverc: /* The Managed Software Center Updates Window */

[[Category:Help Desk]]
[[Category:Apple]]

==About==

[http://www.wpunj.edu/ William Paterson University] uses a program called Managed Software Center to maintain the university supplied software installed on university supplied Mac OS machines.
The Managed Software Center runs a periodic check for available updates and notifies the user of any pending updates every 2 days (including weekends). Most updates are installed in the background without any intervention required by the user. The software may be manually run by the user or a tech and software installation does <b>NOT</b> require administrative permissions to run.

If you are attempting to do an update and you are asked for an administrator's password then you are not using Managed Software Update. You should cancel whatever it is you were trying to install and delete the installer.

Managed Software Center (MSC) resides in the Applications folder and can be run at any time the user wishes to check for updates so long as they are connected to the university network (ethernet, wireless or VPN). Once MSC base presented the user with a list of pending updates, those updates may be installed at any time, with or without a network connection.

<div class="toccolours mw-collapsible " style="width:185px">
[[Image:Plane.jpg |center|185px]]<br> Yes. Even there.
</div>

==Dock Icons==
<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Dock_Icon.png |center|272px]]<br> The Managed Software Center Dock icon.
</div>

Computers managed by IT will have a Dock icon for Managed Software Center (MSC).

<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Updates_Notice_2.png |center|272px]]<br> The Managed Software Center Dock icon indicating available updates.
</div>

MSC runs a check for updates in the background. If it finds any, it will post a notification on the Dock icon with the number of pending updates.

==Notification Center==

If you have at least one pending non-Apple update pending you will receive a notification center message once a day until the pending updates are done.

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:Notification_center.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending update.
</div>
<br><br>

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:MSC_Forced_Install_Warning_notification.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending *Forced Update*
</div>

==Running The Application==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Managed_Software_Center_Main_Screen.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

If you Managed Software Center (MSC) you are usually greeted with this screen. MSC will show you all available software for installation. An item may be disabled based on your hardware or software (example: the Adobe CC Production Suite cannot be installed because I have too little space left on my hard drive).

On the right side are Quick Links. You can use any of the links there to go to:

1) The IT home page.

2) The Helpdesk ticketing system.

3) The IT Wiki page for Mac OS information.

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Help_Desk_Ticket.png |center|575px]]<br> Opening a Help Desk Ticket via MSC
</div>

For your convenience these links will open within the MSC application rather than a browser and will work while off campus like any browser link.

==Installing Applications==

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install.png‎ |center|255px]]<br> Installing Audacity.
</div>

If you see an Application you wish to install just click on it. In this example Audacity is requested.

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install_2.png‎ |center|255px]]<br> Audacity is ready to install.
</div>

The audacity installer has been downloaded and is ready to install. Go to the updates window to complete the install.

== Removing Applications==

Removing software is as easy as installing it.

<div class="toccolours mw-collapsible " style="width:505px">
[[Image:MSC_Removal_-Before_and_Pending.png‎ |center|505px]]<br> In this example Adobe AIR has a remove button. You can click on it to initiate a removal. The Android Development Kit is ready to uninstall.
</div>

Once we click on any of the removal buttons MSC will initiate it's software removal process. It will notify you that the application "Will be removed." You should go to the Updates window to complete the uninstall.

<div class="toccolours mw-collapsible " style="width:975px">
[[Image:MSC_Cancelling_Update.png |center|975px]]<br> An item for removal can be cancelled by clicking on the x
</div>

When you see a little "x" next to an update item this means that you can cancel that particular update. This does not show up for all items.

==The Managed Software Center Updates Window==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Update_list_with_descriptions.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

On some occasions you will open MSC and it will default to the updates screen and you will see a list of 1 or more items that are pending for install.

Note the message in <b>[[color|red ]]</b> at the top of the screen. This message will inform you that one or more updates have an "install by" date and time. The update(s) that have due dates will also show their install by information in their line item. <b>DO NOT</b> ignore this warning. You may safely postpone these updates by closing the application. However, once the due date has arrived your computer will begin a countdown starting from 24 hours to do those installs.

Non security items are usually set to install<b> 2 weeks</b> after they have originally been posted. You will be notified of a 24 hour countdown in the following increments:

24 hours<br>
12 hours<br>
4 hours<br>
3 hours<br>
1.5 hours<br>
1 hour<br>
30 minutes<br>
15 minutes<br>
10 minutes<br>
5 minutes.<br>

If you have been out on leave and your computer has not been used for an extended period of time, it is <b >STRONGLY</b> suggested that you run MSC before starting any work.

Security related items may have a very short "install by" window per university computer policies. It is strongly suggested that if a security update install appears to install that software ASAP.

==Due Date Warnings and Conflicting Applications==
There are two update warnings that you may see from time to time.

<b>Mandatory Updates</b>

<div class="toccolours mw-collapsible " style="width:452px">
[[Image:MSC_Mandatory_Updates.png |center|452px]]<br> This is a warning for a pending mandatory update. Please heed this warning. Your machine will likely log you out and do the update within the next 30 minutes.
</div>

<b>Conflicting Applications</b>
<div class="toccolours mw-collapsible " style="width:427px">
[[Image:MSC_Conflicting_Applications.png |center|427px]]<br> This is a warning about conflicting applications.
</div>

Some updates require certain applications to be quit before they will run. In such cases you will be notified of which applications need to be quit. If you have an update that has to be installed by a certain date and you are constantly running a conflicting application (usually the Office suite or a Browser) this can become an issue. Please schedule some time to have the conflicting applications all quit before the pending install by date.

Please heed any warning notifications that MSC presents to minimize the possibility of a forced update occurring during an inopportune time.

Mac OS Managed Software Center

2018-02-27T13:29:23Z

Coverc: /* Notification Center */

[[Category:Help Desk]]
[[Category:Apple]]

==About==

[http://www.wpunj.edu/ William Paterson University] uses a program called Managed Software Center to maintain the university supplied software installed on university supplied Mac OS machines.
The Managed Software Center runs a periodic check for available updates and notifies the user of any pending updates every 2 days (including weekends). Most updates are installed in the background without any intervention required by the user. The software may be manually run by the user or a tech and software installation does <b>NOT</b> require administrative permissions to run.

If you are attempting to do an update and you are asked for an administrator's password then you are not using Managed Software Update. You should cancel whatever it is you were trying to install and delete the installer.

Managed Software Center (MSC) resides in the Applications folder and can be run at any time the user wishes to check for updates so long as they are connected to the university network (ethernet, wireless or VPN). Once MSC base presented the user with a list of pending updates, those updates may be installed at any time, with or without a network connection.

<div class="toccolours mw-collapsible " style="width:185px">
[[Image:Plane.jpg |center|185px]]<br> Yes. Even there.
</div>

==Dock Icons==
<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Dock_Icon.png |center|272px]]<br> The Managed Software Center Dock icon.
</div>

Computers managed by IT will have a Dock icon for Managed Software Center (MSC).

<div class="toccolours mw-collapsible " style="width:272px">
[[Image:MSC_Updates_Notice_2.png |center|272px]]<br> The Managed Software Center Dock icon indicating available updates.
</div>

MSC runs a check for updates in the background. If it finds any, it will post a notification on the Dock icon with the number of pending updates.

==Notification Center==

If you have at least one pending non-Apple update pending you will receive a notification center message once a day until the pending updates are done.

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:Notification_center.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending update.
</div>
<br><br>

<div class="toccolours mw-collapsible " style="width:425px">
[[Image:MSC_Forced_Install_Warning_notification.png‎ |center|425px]]<br> The Managed Software Center Notification Center message indicating a pending *Forced Update*
</div>

==Running The Application==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Managed_Software_Center_Main_Screen.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

If you Managed Software Center (MSC) you are usually greeted with this screen. MSC will show you all available software for installation. An item may be disabled based on your hardware or software (example: the Adobe CC Production Suite cannot be installed because I have too little space left on my hard drive).

On the right side are Quick Links. You can use any of the links there to go to:

1) The IT home page.

2) The Helpdesk ticketing system.

3) The IT Wiki page for Mac OS information.

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Help_Desk_Ticket.png |center|575px]]<br> Opening a Help Desk Ticket via MSC
</div>

For your convenience these links will open within the MSC application rather than a browser and will work while off campus like any browser link.

==Installing Applications==

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install.png‎ |center|255px]]<br> Installing Audacity.
</div>

If you see an Application you wish to install just click on it. In this example Audacity is requested.

<div class="toccolours mw-collapsible " style="width:255px">
[[Image:MSC_Demo_Install_2.png‎ |center|255px]]<br> Audacity is ready to install.
</div>

The audacity installer has been downloaded and is ready to install. Go to the updates window to complete the install.

== Removing Applications==

Removing software is as easy as installing it.

<div class="toccolours mw-collapsible " style="width:505px">
[[Image:MSC_Removal_-Before_and_Pending.png‎ |center|505px]]<br> In this example Adobe AIR has a remove button. You can click on it to initiate a removal. The Android Development Kit is ready to uninstall.
</div>

Once we click on any of the removal buttons MSC will initiate it's software removal process. It will notify you that the application "Will be removed." You should go to the Updates window to complete the uninstall.

<div class="toccolours mw-collapsible " style="width:975px">
[[Image:MSC_Cancelling_Update.png |center|975px]]<br> An item for removal can be cancelled by clicking on the x
</div>

When you see a little "x" next to an update item this means that you can cancel that particular update. This does not show up for all items.

==The Managed Software Center Updates Window==

<div class="toccolours mw-collapsible " style="width:575px">
[[Image:MSC_Update_list_with_descriptions.png |center|575px]]<br> This is the main Managed Software Center screen. *not all software pictured may be available to you.*
</div>

On some occasions you will open MSC and it will default to the updates screen and you will see a list of 1 or more items that are pending for install.

Note the message in <b>[[color|red ]]</b> at the top of the screen. This message will inform you that one or more updates have an "install by" date and time. The update(s) that have due dates will also show their install by information in their line item. <b>DO NOT</b> ignore this warning. You may safely postpone these updates by closing the application. However, once the due date has arrived your computer will begin a countdown (usually 30 minutes) to do those installs.

Non security items are usually set to install<b> 2 weeks</b> after they have originally been posted. You will be notified at least 4 times prior to forced install in that time. If you have been out on leave and your computer has not been used for an extended period of time, it is <b >STRONGLY</b> suggested that you run MSC before starting any work.

Security related items may have a very short "install by" window per university computer policies. It is strongly suggested that if a security update install appears to install that software ASAP.

==Due Date Warnings and Conflicting Applications==
There are two update warnings that you may see from time to time.

<b>Mandatory Updates</b>

<div class="toccolours mw-collapsible " style="width:452px">
[[Image:MSC_Mandatory_Updates.png |center|452px]]<br> This is a warning for a pending mandatory update. Please heed this warning. Your machine will likely log you out and do the update within the next 30 minutes.
</div>

<b>Conflicting Applications</b>
<div class="toccolours mw-collapsible " style="width:427px">
[[Image:MSC_Conflicting_Applications.png |center|427px]]<br> This is a warning about conflicting applications.
</div>

Some updates require certain applications to be quit before they will run. In such cases you will be notified of which applications need to be quit. If you have an update that has to be installed by a certain date and you are constantly running a conflicting application (usually the Office suite or a Browser) this can become an issue. Please schedule some time to have the conflicting applications all quit before the pending install by date.

Please heed any warning notifications that MSC presents to minimize the possibility of a forced update occurring during an inopportune time.

File:MSC Forced Install Warning notification.png

2018-02-27T13:27:37Z

Coverc: Coverc uploaded a new version of "File:MSC Forced Install Warning notification.png"

File:MSC Forced Install Warning notification.png

2018-02-27T13:26:37Z

Coverc:

Online Archive

2018-01-26T16:32:34Z

Coverc:

Faculty and Staff will no longer be subjected to an e-mail quota limit and creating or maintaining .PST archive files.  In order to allow for unlimited e-mail storage space and improve e-mail performance, Information Technology will implement e-mail archiving to the Microsoft cloud. 
The process will be automatic and may only require one authentication step to gain access to your Online Archive Account, but there are a few key changes you need to be aware of:

All Faculty and Staff will have access to the Online Archive through the [http://www.wpunj.edu/email Outlook Web App].

#A one-time authentication to the Microsoft cloud may be required to access your archive account. When the Online Archive is activated for your account you may, depending on the e-mail client you use, receive a pop-up prompt titled “Windows Security – Microsoft Outlook Connecting to yourusername@wpunj.edu”. Your username@wpunj.edu will appear, click on the “Password” box and enter your WPU Password. Also, you may be prompted each time you log in if you did not select the “Remember my credentials” box when you authenticate. <p>[[File:onlinearchive1.png]]</p>
#Messages from the last two years will remain in the current mailbox with the remainder of messages, those older then two years, in the archive account.  (Note: Emails can also added to the Online Archive mailbox by dragging and dropping them from your mailbox.)
#The archive e-mail account will appear in your desktop Outlook and the Outlook Web Application. <br><br>Windows Online Archive:<br>[[File:Online_archive.PNG]]

MacOS Online Archive:<br>
[[File:Online Archive MacOS.png]]

#When searching for a message older than the archive cut-off it will be necessary to select the “All Mailboxes” search option or click on the archive mailbox or individual folder in that mailbox.  <p>[[File:onlinearchiveSearch.png]]</p>
#Message folders will be preserved in the archive account within the same folder structure as the current account.
#Calendar Appointments and Tasks will not be archived.    
#Notes will be archived. [http://help.wpunj.edu Contact the helpdesk if this is an issue.]

Information Technology strongly recommends that Faculty have students submit their assignments to Blackboard and not to accept assignments via e-mail. E-mail should not be used as a storage container or receipt vehicle for student submissions. For information on how to use Blackboard please see the Faculty Workshops and Institutes schedule at [https://www.wpunj.edu/irt/faculty-workshops www.wpunj.edu/irt/faculty-workshops].

[[Category:Email]]
[[Category:Outlook]]

File:Online Archive MacOS.png

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Voicemail

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Voicemail messages can be listened to via the web by accessing http://www.wpunj.edu/voicemail. It is recommended to use Internet Explorer if accessing using a computer.

==Listening to Messages==
* Visit http://www.wpunj.edu/voicemail and login with your mailbox number (extension) and your password (PIN).
<br clear=all>[[File:Vm-login-screen.JPG]]
* Once logged in, you will see your messages. From this screen you can play, forward and delete messages as needed.
<br clear=all>[[File:Vm-inbox.JPG]]
*Double click the message to open, select play button to play message
<br clear=all>[[File:Vm-open.JPG]]


==Errors In Chrome==

Chrome may show an error at the login window asking the user to download and install Flash. Flash is installed on all university computers. However, Flash has to be enabled for certain sites to work.

[[File:Avaya_Flash_Error_Message.png‎]]

Follow these directions to fix Chrome.

Go to the Chrome Preferences

[[File:Avaya Chrome Preferences.png]]

Click on the Advanced Options (usually at the bottom of the page)

[[File:Avaya Chrome Advanced Link.png]]

Go to Content Settings:

[[File:Avaya Chrome Content Settings.png]]

Locate and click on the Flash settings:

[[File:Avaya Chrome Flash Settings.png]]

Add "voicemail.wpunj.edu" to the Add a Site area:

[[File:Avaya Allow Sites URL.png]]

Close the windows and '''reload''' the voicemail website.

==Deleting Messages==
*Select the Delete button when the message is open or when the message is selected on the main page
<br clear=all>[[File:Vm-delete_play_fwd.JPG]]

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