William Paterson University - Information Technology's Wiki - User contributions [en]

IOS Email Settings

2025-09-09T19:19:25Z

Brundaf:

[[file:ios7-devices.jpg|275px|right]]
This article details how to configure WPUNJ email on iPhone and iPad.

iOS users can utilize either the native mail application or the Microsoft Outlook Application, [https://apps.apple.com/us/app/microsoft-outlook/id951937596 available from the iTunes App Store].

'''Setting up WP Email on an iPhone'''
#Tap '''Settings'''<p></p>
#Tap '''Mail''', '''Accounts''' then Add Account. <p>[[File:IPhone-MailContactsCalendars2.PNG|200px]]</p>
#Choose '''Microsoft Exchange''' as the account type <p>[[File:Ios-8-email-acct-type.PNG|200px]]</p>
#Email: Enter your '''full WPUNJ email address'''
#When prompted to configure, select '''Sign In'''
#Password: Enter your account's password
#When adding your account you may be prompted to authenticate again. Ensure you use your full WPUNJ email address.

NOTE: On newer versions of iOS, go to SETTINGS, APPS, MAIL

==Multifactor Authentication for Email on iOS Devices==
#Follow the instructions above to add your email account to your iOS device
#When you're asked how to sign in, click ''sign in''. Do not click configure manually.
#Select the method of Multifactor Authentication you wish to use
#Authorize the login, return to the Settings screen, and click Allow.
#Choose the options (Mail, Contacts, Calendar, etc.) that you would like to sync and click Done. Your account is ready for use

[[File:iOS_ADFS_prompt1.PNG|200px]]
[[File:iOS_ADFS_prompt2.PNG|200px]]
[[File:iOS_ADFS_prompt3.PNG|200px]]
[[File:iOS_ADFS_prompt4.PNG|200px]]

[[Category:Apple]]
[[Category:Mobile]]
[[Category:Email]]

IOS Email Settings

2025-09-09T19:18:32Z

Brundaf:

[[file:ios7-devices.jpg|275px|right]]
This article details how to configure WPUNJ email on iPhone and iPad.

iOS users can utilize either the native mail application or the Microsoft Outlook Application, [https://apps.apple.com/us/app/microsoft-outlook/id951937596 available from the iTunes App Store].

'''Setting up WP Email on an iPhone'''
#Tap '''Settings'''<p></p>
#Tap '''Mail''', '''Accounts''' then Add Account. <p>[[File:IPhone-MailContactsCalendars2.PNG|200px]]</p>
#Choose '''Microsoft Exchange''' as the account type <p>[[File:Ios-8-email-acct-type.PNG|200px]]</p>
#Email: Enter your '''full WPUNJ email address'''
#When prompted to configure, select '''Sign In'''
#Password: Enter your account's password
#When adding your account you may be prompted to authenticate again. Ensure you use your full WPUNJ email address.

==Multifactor Authentication for Email on iOS Devices==
#Follow the instructions above to add your email account to your iOS device
#When you're asked how to sign in, click ''sign in''. Do not click configure manually.
#Select the method of Multifactor Authentication you wish to use
#Authorize the login, return to the Settings screen, and click Allow.
#Choose the options (Mail, Contacts, Calendar, etc.) that you would like to sync and click Done. Your account is ready for use

[[File:iOS_ADFS_prompt1.PNG|200px]]
[[File:iOS_ADFS_prompt2.PNG|200px]]
[[File:iOS_ADFS_prompt3.PNG|200px]]
[[File:iOS_ADFS_prompt4.PNG|200px]]

[[Category:Apple]]
[[Category:Mobile]]
[[Category:Email]]

Solstice

2024-03-07T18:56:02Z

Brundaf: /* How do I download it? */

'''
== What is Solstice? ==

'''
Solstice enables multiple users to connect simultaneously to a shared display using a range of devices over a WiFi or Ethernet network.
{{#ev:youtube|JbjSx9fI42k|400}}

'''
== Where is Solstice available? ==
'''
Solstice Pods are installed in
*Atrium 103, 126, 127, 260, 267
*College Hall 145, 212, 222
*Hobart Manor Green Room
*Hunziker Hall 107, 206, 210b
*Library 120 - IRT
*Grant Hall 135B, 135C, 219B, 226A, 226B, 233B, 311, 313, 328.
*Science East 3054, 4001
*University Commons 168a, 168b, 171a, 171b, Multipurpose Room
*University Hall 045, 060, 115, 122, 123, 124, 125, 128, 206, 207, 219, 247, 306, 307, 357, 358
*Valley Road 2014, 4109, 4110

'''

== How do I turn Solstice on? ==
'''
If the solstice home screen is not already showing, turn the monitor on and change the input on the display until it appears. If the room is listed above but you cannot get solstice to show on the screen, please call (973)720-4357 and press 1 for classroom technology support.

'''

== How do I download it? ==

'''
Solstice Pods are installed in the previously listed rooms. If you are using a University Windows laptop, the software can be installed from the [[Software Center]]. <br>
Below are the links to download the client software to your personal devices, which is needed to begin sharing.

To begin sharing media from your personal device, follow these links.
Windows Software can be installed here: https://www.mersive.com/download/
Download the “Solstice Client” App in the App Store.
Mobile Apps for iOS or Android can be found here: https://www.mersive.com/download/
'''

== How do I connect? ==
'''
Enter the IP address found on the display.

Solstice

2024-03-07T18:54:52Z

Brundaf: /* How do I download it? */

'''
== What is Solstice? ==

'''
Solstice enables multiple users to connect simultaneously to a shared display using a range of devices over a WiFi or Ethernet network.
{{#ev:youtube|JbjSx9fI42k|400}}

'''
== Where is Solstice available? ==
'''
Solstice Pods are installed in
*Atrium 103, 126, 127, 260, 267
*College Hall 145, 212, 222
*Hobart Manor Green Room
*Hunziker Hall 107, 206, 210b
*Library 120 - IRT
*Grant Hall 135B, 135C, 219B, 226A, 226B, 233B, 311, 313, 328.
*Science East 3054, 4001
*University Commons 168a, 168b, 171a, 171b, Multipurpose Room
*University Hall 045, 060, 115, 122, 123, 124, 125, 128, 206, 207, 219, 247, 306, 307, 357, 358
*Valley Road 2014, 4109, 4110

'''

== How do I turn Solstice on? ==
'''
If the solstice home screen is not already showing, turn the monitor on and change the input on the display until it appears. If the room is listed above but you cannot get solstice to show on the screen, please call (973)720-4357 and press 1 for classroom technology support.

'''

== How do I download it? ==

'''
Solstice Pods are installed in the previously listed rooms. If you are using a University Windows laptop, the software can be installed from the [[Software Center]]. <br>
Below are the links to download the client software to your personal devices, which is needed to begin sharing.

To begin sharing media from your personal device, follow these links.
Windows Software can be installed here: https://www.mersive.com/start/
Download the “Solstice Client” App in the App Store.
Mobile Apps for iOS or Android can be found here: https://www.mersive.com/download/
'''

== How do I connect? ==
'''
Enter the IP address found on the display.

IT Resources

2024-02-12T16:52:21Z

Brundaf:

=Resources, Services & Links=

This page provides an overview of Information Technology resources, services and links in one convenient place.

{| class="wikitable sortable"
|-
!Service!!Where to Find It!!WP ITwiki article!!WP Video Resources !!External Support Resources
|-
| '''Helpdesk Resources''' || || || [https://www.youtube.com/watch?v=hThAuEAvmo4 WillypHacks: IT Resources] ||
|-
| [http://www.wpunj.edu/it IT Home Page] || wpunj.edu/it || || ||
|-
| [http://www.wpunj.edu/help WPUNJ Helpdesk] || wpunj.edu/help || [[Web Help Desk]] || ||
|-
| [http://www.wpunj.edu/itwiki IT Wiki Documentation] || wpunj.edu/itwiki || || ||
|-
| [http://www.twitter.com/wpunj_it WPUNJ IT Twitter] || twitter.com/wpunj_it || || ||
|-
| '''WPconnect''' || || || ||
|-
| WPconnect Mobile 'App' shortcut || || || [https://www.youtube.com/watch?v=aE4qEAQjejc How-to: Create a Shortcut to WPconnect] ||
|-
| [http://www.wpunj.edu/365 '''Office 365'''] || wpunj.edu/365 || [[Microsoft Office 365]] || [https://www.youtube.com/watch?v=CwF76LORBSI Office 365 at WPU] & [https://www.youtube.com/watch?v=ZpWPNuIvkUc WillypHacks: Office 365] || [https://support.office.com/office-training-center https://support.office.com/office-training-center]
|-
| Office iOS/Android Apps || Apple/Android App Stores || [[Microsoft_Office_365#Microsoft_Office_Mobile_Applications|Microsoft Office Mobile Applications]] || || [https://products.office.com/en-us/mobile/office https://products.office.com/en-us/mobile/office]
|-
| WP Email on Mobile (Outlook) || Apple/Android App Stores || || || [https://support.office.com/en-us/article/outlook-for-ios-and-android-help-cd84214e-a5ac-4e95-9ea3-e07f78d0cde6 https://support.office.com/en-us/article/outlook-for-ios-and-android-help-cd84214e-a5ac-4e95-9ea3-e07f78d0cde6]
|-
| Microsoft Teams || Install from Software Center on WP computers || [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] || || [https://support.office.com/en-us/teams https://support.office.com/en-us/teams]
|-
| [http://www.wpunj.edu/365 Microsoft Office Download] || wpunj.edu/365 || [[Microsoft_Office_365#Downloading_Office_on_a_Personal_Machine_-_Employees_and_Students|Download and Install Microsoft Office on a Personal Machine]] || ||
|-
| Scheduling Poll (Formerly FindTime) || In Outlook/Outlook Web Access || [[Microsoft_Office_365#Scheduling_Poll|Scheduling Poll]] || || [https://support.microsoft.com/en-us/topic/access-scheduling-poll-a8742e97-0b59-45c4-9359-23b582c64a27#OfficeVersion=Web/ https://support.microsoft.com/en-us/topic/access-scheduling-poll-a8742e97-0b59-45c4-9359-23b582c64a27#OfficeVersion=Web]
|-
| [http://www.wpunj.edu/qualtrics '''Qualtrics'''] || wpunj.edu/qualtrics || [[Qualtrics]] || [https://www.youtube.com/watch?v=E-DB3MqojDU Survey Creation] || [https://www.qualtrics.com/support/ https://www.qualtrics.com/support/]
|-
| [http://www.wpunj.edu/webex '''Webex'''] || wpunj.edu/webex || [[Webex]] || || [https://help.webex.com/ https://help.webex.com/]
|-
| [http://www.wpunj.edu/zoom '''Zoom'''] || wpunj.edu/zoom || [[Zoom]] || || [https://support.zoom.us/ https://support.zoom.us/]
|-
| '''Guest Wi-Fi''' || || || ||
|-
| [http://www.wpunj.edu/sponsoredguest Sponsored Guest Wi-Fi] || wpunj.edu/sponsoredguest || [[Sponsored Guests]] || ||
|-
| eduroam || || [[Eduroam]] || [https://www.youtube.com/watch?v=rmXXSd6xr2A Eduroam at WPU] || [https://www.eduroam.us/ https://www.eduroam.us/]
|-
| '''Printing''' || || || ||
|-
| [http://www.wpunj.edu/webprint Pharos Departmental Printing] || wpunj.edu/webprint || [[Xerox|Departmental Xerox Printers on Pharos]] || [https://www.youtube.com/watch?v=0uVv18mhL1A Printing with Pharos Uniprint] ||
|-
| [http://www.wpunj.edu/webprint Pharos Student Printing] || wpunj.edu/webprint || [[Printing|Student Uniprint/Pharos Printing]] || [https://www.youtube.com/watch?v=HdUVA6ZCYbI Student Printing with Uniprint] ||
|-
| [http://www.wpunj.edu/printservices Print Shop and WebCRD] || wpunj.edu/printservices || [[WebCRD]] || [https://www.youtube.com/watch?v=7yB_sSSa3xI Create a Print Order: WebCRD] ||
|-
| Design,Build, & Learn Lab (3D printing) || Library IRT Suite || [[3D Printing]] || [https://www.youtube.com/watch?v=pSA8wJGwqpM 3D Printing Lab] ||
|-
| '''More Tech Tips''' || || || ||
|-
| Software Centers || || [[University_Software|Software Center (WPUNJ PCs)]] & [[Mac_OS_Managed_Software_Center|Managed Software Center (WPUNJ Mac)]] || ||
|-
| Solstice Pods || || [[Solstice]] || [https://www.youtube.com/watch?v=JbjSx9fI42k Solstice at WPU] ||
|-
| [http://www.wpunj.edu/ca Computer Lab Availability] || wpunj.edu/ca || [[Computer_Availability|Lab Computer Availablity]] || [https://www.youtube.com/watch?v=jIDvn73-23k Computer Availability Web App] ||
|-
| [http://www.wpunj.edu/voicemail Online Voicemail & Phone] || wpunj.edu/voicemail || [[Voicemail]] || ||
|-
| [http://www.wpunj.edu/shuttletracker Campus Shuttle Tracking] || wpunj.edu/shuttletracker || [https://www.wpunj.edu/commuter/shuttle-bus-transportation Shuttle Bus Transportation Map] || ||
|-
| '''Security''' || || || ||
|-
| Emergency Alerts || || [[Emergency Notifications]] || ||
|-
| [https://wpconnect.wpunj.edu/university/cellphone/default.cfm RAVE Guardian App] || Apple/Android App Stores (do we want to include https://wpconnect.wpunj.edu/university/cellphone/default.cfm)? || [[Emergency_Notifications#Rave_Guardian_App|Rave Guardian App]] || [https://www.youtube.com/watch?v=ia0jXNJFg4o Campus Safety App: Rave Guardian] || [https://www.ravemobilesafety.com/support/ https://www.ravemobilesafety.com/support/]
|-
| [http://guide.duo.com/ Duo Multifactor Authentication] || guide.duo.com || [[Multifactor_Authentication|Multifactor Authentication and the Duo App]] || [https://www.youtube.com/watch?v=F0TG3WTO_88 Installing the Duo App] [https://www.youtube.com/watch?v=q4WDggAxeTY Logging in with Duo Multifactor Authentication] [https://www.youtube.com/watch?v=hCYUd6Sp4Zs Using the Duo Device Management Portal] || [https://guide.duo.com/ https://guide.duo.com/]
|-
| Phishing & Online Scams || || [[SPAM|Phishing, Scams and Email Safety]] || ||
|-
| '''Self-Directed Learning''' || || || ||
|-
| [http://www.wpunj.edu/lynda LinkedIn Learning (through WPconnect)] || wpunj.edu/lynda || [[LinkedIn Learning|LinkedIn Learning (Lynda.com)]] || [https://www.youtube.com/watch?v=2oAdCj2enX8 LinkedIn Learning at William Paterson University] || [https://www.linkedin.com/help/lynda https://www.linkedin.com/help/lynda]
|-
| [http://www.wpunj.edu/bb Blackboard for Instructors] || wpunj.edu/bb || [[Blackboard]] || || [https://help.blackboard.com/Learn/Instructor https://help.blackboard.com/Learn/Instructor]
|-
| [http://www.wpunj.edu/bb Blackboard for Students] || wpunj.edu/bb || [https://help.blackboard.com/Learn/Student Student Blackboard Resources] || || [https://help.blackboard.com/Learn/Student https://help.blackboard.com/Learn/Student]
|}

IT Resources

2024-02-12T16:39:52Z

Brundaf:

=Resources, Services & Links=

This page provides an overview of Information Technology resources, services and links in one convenient place.

{| class="wikitable sortable"
|-
!Service!!Where to Find It!!WP ITwiki article!!WP Video Resources !!External Support Resources
|-
| '''Helpdesk Resources''' || || || [https://www.youtube.com/watch?v=hThAuEAvmo4 WillypHacks: IT Resources] ||
|-
| [http://www.wpunj.edu/it IT Home Page] || wpunj.edu/it || || ||
|-
| [http://www.wpunj.edu/help WPUNJ Helpdesk] || wpunj.edu/help || [[Web Help Desk]] || ||
|-
| [http://www.wpunj.edu/itwiki IT Wiki Documentation] || wpunj.edu/itwiki || || ||
|-
| [http://www.twitter.com/wpunj_it WPUNJ IT Twitter] || twitter.com/wpunj_it || || ||
|-
| '''WPconnect''' || || || ||
|-
| WPconnect Mobile 'App' shortcut || || || [https://www.youtube.com/watch?v=aE4qEAQjejc How-to: Create a Shortcut to WPconnect] ||
|-
| [http://www.wpunj.edu/365 '''Office 365'''] || wpunj.edu/365 || [[Microsoft Office 365]] || [https://www.youtube.com/watch?v=CwF76LORBSI Office 365 at WPU] & [https://www.youtube.com/watch?v=ZpWPNuIvkUc WillypHacks: Office 365] || [https://support.office.com/office-training-center https://support.office.com/office-training-center]
|-
| Office iOS/Android Apps || Apple/Android App Stores || [[Microsoft_Office_365#Microsoft_Office_Mobile_Applications|Microsoft Office Mobile Applications]] || || [https://products.office.com/en-us/mobile/office https://products.office.com/en-us/mobile/office]
|-
| WP Email on Mobile (Outlook) || Apple/Android App Stores || || || [https://support.office.com/en-us/article/outlook-for-ios-and-android-help-cd84214e-a5ac-4e95-9ea3-e07f78d0cde6 https://support.office.com/en-us/article/outlook-for-ios-and-android-help-cd84214e-a5ac-4e95-9ea3-e07f78d0cde6]
|-
| Microsoft Teams || Install from Software Center on WP computers || [[Microsoft_Office_365#Microsoft_Teams|Microsoft Teams]] || || [https://support.office.com/en-us/teams https://support.office.com/en-us/teams]
|-
| [http://www.wpunj.edu/365 Microsoft Office Download] || wpunj.edu/365 || [[Microsoft_Office_365#Downloading_Office_on_a_Personal_Machine_-_Employees_and_Students|Download and Install Microsoft Office on a Personal Machine]] || ||
|-
| Scheduling Poll (Formerly FindTime) || In Outlook/Outlook Web Access || [[Microsoft_Office_365#Scheduling_Poll|Scheduling Poll]] || || [https://findtime.microsoft.com/ https://support.microsoft.com/en-us/topic/access-scheduling-poll-a8742e97-0b59-45c4-9359-23b582c64a27#OfficeVersion=Web]
|-
| [http://www.wpunj.edu/qualtrics '''Qualtrics'''] || wpunj.edu/qualtrics || [[Qualtrics]] || [https://www.youtube.com/watch?v=E-DB3MqojDU Survey Creation] || [https://www.qualtrics.com/support/ https://www.qualtrics.com/support/]
|-
| [http://www.wpunj.edu/webex '''Webex'''] || wpunj.edu/webex || [[Webex]] || || [https://help.webex.com/ https://help.webex.com/]
|-
| [http://www.wpunj.edu/zoom '''Zoom'''] || wpunj.edu/zoom || [[Zoom]] || || [https://support.zoom.us/ https://support.zoom.us/]
|-
| '''Guest Wi-Fi''' || || || ||
|-
| [http://www.wpunj.edu/sponsoredguest Sponsored Guest Wi-Fi] || wpunj.edu/sponsoredguest || [[Sponsored Guests]] || ||
|-
| eduroam || || [[Eduroam]] || [https://www.youtube.com/watch?v=rmXXSd6xr2A Eduroam at WPU] || [https://www.eduroam.us/ https://www.eduroam.us/]
|-
| '''Printing''' || || || ||
|-
| [http://www.wpunj.edu/webprint Pharos Departmental Printing] || wpunj.edu/webprint || [[Xerox|Departmental Xerox Printers on Pharos]] || [https://www.youtube.com/watch?v=0uVv18mhL1A Printing with Pharos Uniprint] ||
|-
| [http://www.wpunj.edu/webprint Pharos Student Printing] || wpunj.edu/webprint || [[Printing|Student Uniprint/Pharos Printing]] || [https://www.youtube.com/watch?v=HdUVA6ZCYbI Student Printing with Uniprint] ||
|-
| [http://www.wpunj.edu/printservices Print Shop and WebCRD] || wpunj.edu/printservices || [[WebCRD]] || [https://www.youtube.com/watch?v=7yB_sSSa3xI Create a Print Order: WebCRD] ||
|-
| Design,Build, & Learn Lab (3D printing) || Library IRT Suite || [[3D Printing]] || [https://www.youtube.com/watch?v=pSA8wJGwqpM 3D Printing Lab] ||
|-
| '''More Tech Tips''' || || || ||
|-
| Software Centers || || [[University_Software|Software Center (WPUNJ PCs)]] & [[Mac_OS_Managed_Software_Center|Managed Software Center (WPUNJ Mac)]] || ||
|-
| Solstice Pods || || [[Solstice]] || [https://www.youtube.com/watch?v=JbjSx9fI42k Solstice at WPU] ||
|-
| [http://www.wpunj.edu/ca Computer Lab Availability] || wpunj.edu/ca || [[Computer_Availability|Lab Computer Availablity]] || [https://www.youtube.com/watch?v=jIDvn73-23k Computer Availability Web App] ||
|-
| [http://www.wpunj.edu/voicemail Online Voicemail & Phone] || wpunj.edu/voicemail || [[Voicemail]] || ||
|-
| [http://www.wpunj.edu/shuttletracker Campus Shuttle Tracking] || wpunj.edu/shuttletracker || [https://www.wpunj.edu/commuter/shuttle-bus-transportation Shuttle Bus Transportation Map] || ||
|-
| '''Security''' || || || ||
|-
| Emergency Alerts || || [[Emergency Notifications]] || ||
|-
| [https://wpconnect.wpunj.edu/university/cellphone/default.cfm RAVE Guardian App] || Apple/Android App Stores (do we want to include https://wpconnect.wpunj.edu/university/cellphone/default.cfm)? || [[Emergency_Notifications#Rave_Guardian_App|Rave Guardian App]] || [https://www.youtube.com/watch?v=ia0jXNJFg4o Campus Safety App: Rave Guardian] || [https://www.ravemobilesafety.com/support/ https://www.ravemobilesafety.com/support/]
|-
| [http://guide.duo.com/ Duo Multifactor Authentication] || guide.duo.com || [[Multifactor_Authentication|Multifactor Authentication and the Duo App]] || [https://www.youtube.com/watch?v=F0TG3WTO_88 Installing the Duo App] [https://www.youtube.com/watch?v=q4WDggAxeTY Logging in with Duo Multifactor Authentication] [https://www.youtube.com/watch?v=hCYUd6Sp4Zs Using the Duo Device Management Portal] || [https://guide.duo.com/ https://guide.duo.com/]
|-
| Phishing & Online Scams || || [[SPAM|Phishing, Scams and Email Safety]] || ||
|-
| '''Self-Directed Learning''' || || || ||
|-
| [http://www.wpunj.edu/lynda LinkedIn Learning (through WPconnect)] || wpunj.edu/lynda || [[LinkedIn Learning|LinkedIn Learning (Lynda.com)]] || [https://www.youtube.com/watch?v=2oAdCj2enX8 LinkedIn Learning at William Paterson University] || [https://www.linkedin.com/help/lynda https://www.linkedin.com/help/lynda]
|-
| [http://www.wpunj.edu/bb Blackboard for Instructors] || wpunj.edu/bb || [[Blackboard]] || || [https://help.blackboard.com/Learn/Instructor https://help.blackboard.com/Learn/Instructor]
|-
| [http://www.wpunj.edu/bb Blackboard for Students] || wpunj.edu/bb || [https://help.blackboard.com/Learn/Student Student Blackboard Resources] || || [https://help.blackboard.com/Learn/Student https://help.blackboard.com/Learn/Student]
|}

Respondus

2023-09-06T13:54:46Z

Brundaf:

==Respondus LockDown Browser® and Respondus Monitor==
'''Respondus LockDown Browser''' is a custom browser that locks down the testing environment within a learning management system.

'''Respondus Monitor''' is an online proctoring tool purchased by the University for proctoring exams.
==Download Respondus for Home/Personal PCs==
Download and install LockDown Browser from this link, only for personal/non-WPU computers:
*https://download.respondus.com/lockdown/download.php?id=853232452

==Install Respondus on a WPU Computer==
Please enter a ticket at www.wpunj.edu/helpdesk and create a ticket under the Software category to request Respondus to be installed onto your WPU Computer. All installations of Respondus must be issued by the WPU IT Department.

==Resources==
[https://web.respondus.com/he/lockdownbrowser/resources/ https://web.respondus.com/he/lockdownbrowser/resources/]

[https://web.respondus.com/he/monitor/resources/ https://web.respondus.com/he/monitor/resources/]

==Technical Support==
Visit the Respondus Support site ([https://web.respondus.com/support/ https://web.respondus.com/support/]) for technical questions or to submit a ticket.

Students have access to live chat for support during exams.

==System Requirements for LockDown Browser and Respondus Monitor==
===Operating Systems===
*Windows: 11, 10, and 8. [https://respondus.com/lockdown-system-requirements Details]
*Mac: macOS 10.13 to 13.0+
*iOS: 11.0+ (iPad only). Must have a compatible LMS integration. [http://respondus.com/can-an-ipad-be-used-with-lockdown-browser-instructions-for-faculty Details]
*Chromebook: [https://respondus.com/can-a-chromebook-be-used-with-lockdown-browser-and-respondus-monitor-higher-ed Details]

===Memory===
*Windows: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
*Mac: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)

===Hard Disk Space===
*Windows: 75 MB permanent space on the hard drive
*Mac: 120 MB permanent space on the hard drive

===Browser Requirements===
LockDown Browser is a client application that is installed to a local computer. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. Students do NOT need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed.

==Student Guides==
*Quick Start Guide ([https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf])
*Video Overview (2 minutes) ([https://web.respondus.com/lockdownbrowser-student-video/ https://web.respondus.com/lockdownbrowser-student-video/])

==Before the Test==
*Follow the link below to install LockDown Browser on the computer you will be using for testing.
**https://download.respondus.com/lockdown/download.php?id=853232452
*Prepare for the test at least 10-15 minutes before taking the test. Login to Blackboard and follow the rest of the steps in this short guide.
*Plug in your laptop to the charger.
*Sit close to your router if possible for faster speeds. Avoid being several rooms away from your router.
*Run a google speed test to see how fast your internet is. [https://www.google.com/search?q=google+speed+test Click Run Speed Test to see how fast your internet is.] Ideally your wifi would be about 100 MBPS up/100 MBPS down.

==Frequently Asked Questions for Students==
'''What do I need to know before taking my exam?''' Ensure your computer is charged and has a strong internet connection. We recommend students take their exam in a quiet private location to limit potential flags and distractions.

'''Why do I need a photo ID? What forms of ID are acceptable?''' We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government issued (i.e. driver license, passport) or a student ID that has your photo.

'''What equipment is needed?''' You will need to have a working webcam, microphone, and either a laptop or desktop computer. Integrated or external USB will both work.

'''How is my privacy protected?''' Respondus is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets.

'''Does Respondus determine who is cheating?''' No. Respondus simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording

'''How can I get support if something goes wrong during an exam?''' Respondus has a 24/7 live chat feature accessible to you throughout testing. Reach out to them for help with any technical issues during an exam.

==Instructor Guides==
*Register for a free training webinar on LockDown Browser and Respondus Monitor ([https://web.respondus.com/webinars/ https://web.respondus.com/webinars/])
*Introduction to LockDown Browser for Blackboard Learn ([https://youtu.be/e-QRHkoF8Xg https://youtu.be/e-QRHkoF8Xg])
*Introduction to Respondus Monitor ([https://youtu.be/Pbz3_GSVRrE https://youtu.be/Pbz3_GSVRrE])
*Preparing an Exam for Use with Respondus Monitor and LockDown Browser ([https://youtu.be/7J1K8-R20ao https://youtu.be/7J1K8-R20ao])
*Access further Instructor materials, including an Instructor Quick Start Guide at: [https://web.respondus.com/he/monitor/resources/ https://web.respondus.com/he/monitor/resources/]

==Recommended Syllabus Language==
The sample text below can be used in your course or syllabus. It explains that students must use LockDown Browser and Respondus Monitor for their online tests.

'''Using LockDown Browser and a Webcam for Online Exams'''

This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video ([https://web.respondus.com/lockdownbrowser-student-video/ https://web.respondus.com/lockdownbrowser-student-video/]) to get a basic understanding of LockDown Browser and the webcam feature. A student Quick Start Guide (PDF) is also available. ([https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf])

Then download and install LockDown Browser from this link:
*https://download.respondus.com/lockdown/download.php?id=853232452

To ensure LockDown Browser and the webcam are set up properly, do the following:
*Start LockDown Browser, log into Blackboard, and select this course.
*Locate and select the Help Center button on the LockDown Browser toolbar.
*Run the Webcam Check and, if necessary, resolve any issues.
*Run the System & Network Check. If a problem is indicated, see if a solution is provided in the Knowledge Base. Troubleshooting information can also be emailed to our institution's help desk.
*Exit the Help Center and locate the practice quiz named [NOTE TO INSTRUCTOR: CREATE A BRIEF PRACTICE QUIZ AND INSERT NAME OF QUIZ HERE; IF NECESSARY, INCLUDE LOCATION OF QUIZ].
*Upon completing and submitting the practice quiz, exit LockDown Browser.

When taking an online exam that requires LockDown Browser and a webcam, remember the following guidelines:
*Ensure you're in a location where you won't be interrupted
*Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
*Clear your desk of all external materials not permitted — books, papers, other devices
*Before starting the test, know how much time is available for it, and that you've allotted sufficient time to complete it
*Remain at your computer for the duration of the test
*If the computer or networking environment is different than what was used previously with the Webcam Check and System & Network Check in LockDown Browser, run the checks again prior to starting the test
*To produce a good webcam video, do the following:
**Avoid wearing baseball caps or hats with brims
**Ensure your computer or tablet is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
**If using a built-in webcam, avoid tilting the screen after the webcam setup is complete
**Take the exam in a well-lit room and avoid backlighting, such as sitting with your back to a window

'''Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.'''

==Chromebook Tips and Support==
A "stall" or "freeze" at the Blackboard Learn "Enter Password: {test_name}" web page is commonly due to a corrupted or incorrect navigation to begin the exam.

It can also occur if the instructor did not check the LockDown Browser Dashboard prior to students started writing the exam.

Prior to the exam, we recommend students do a power down restart of the computer then close down any apps that re-opened at login. Establish a wired Ethernet connection if feasible, otherwise try to be as close as possible to the wireless access point or router.

In general, for Blackboard Learn with "manual launch", it is important for students to close all standard browsers, start LockDown Browser only, log into Blackboard Learn, *wait* until the Blackboard Learn home page fully loads (no spinning circle in the browser tab), navigate to the course, *wait* until the course home page fully loads (no spinning circle in the browser tab), then go to the content area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the test title. Students should not use any "shortcut" or "notifications link" in the Blackboard Learn home page or course home page.

It is important for students with Chromebooks to close down all other apps and browser sessions, start only the Chrome browser with only one browser tab, log into Blackboard Learn, *wait* until the Blackboard Learn home page fully loads, navigate to the course, *wait* until the course home page fully loads, then go to the content area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the test title. Students should not use any "shortcut" or "notifications link" in the Blackboard Learn home page or course home page.

If the deadline for an exam is near, the student should locate another computer, Mac, Windows, Chromebook, with LockDown Browser, possibly on an alternate network. There is also LockDown Browser for iPad, if allowed by the instructor.

==Require a Practice Exam==
Ensure your first exam using Respondus Monitor runs smoothly! Have students take an ungraded practice quiz that requires the use of LockDown Browser and a webcam, before taking a graded exam.

Direct students to use the '''[https://web.respondus.com/support/ Help Center]''' prior to their first exam. With LockDown Browser open, log into the course and select the '''[https://web.respondus.com/support/ Help Center]''' button the toolbar. From there, run the '''Webcam Check''' and the '''System Check''' to make sure everything is working properly. If a problem is indicated, students can search for a solution in the Knowledge Base. Troubleshooting information can also be submitted as a ticket to the [http://www.wpunj.edu/help Center for Teaching with Technology thru a helpdesk ticket] under '''Blackboard -> Respondus - Student'''.

Leave the practice quiz available for the duration of the course, with unlimited attempts, so students can check their setup from a different computer.

Respondus

2023-09-06T13:52:46Z

Brundaf: /* Operating Systems */

==Respondus LockDown Browser® and Respondus Monitor==
'''Respondus LockDown Browser''' is a custom browser that locks down the testing environment within a learning management system.

'''Respondus Monitor''' is an online proctoring tool purchased by the University for proctoring exams.
==Download Respondus for Home/Personal PCs==
Download and install LockDown Browser from this link, only for personal/non-WPU computers:
*https://download.respondus.com/lockdown/download.php?id=853232452

==Install Respondus on a WPU Computer==
Please enter a ticket at www.wpunj.edu/helpdesk and create a ticket under the Software category to request Respondus to be installed onto your WPU Computer. All installations of Respondus must be issued by the WPU IT Department.

==Resources==
[https://web.respondus.com/he/lockdownbrowser/resources/ https://web.respondus.com/he/lockdownbrowser/resources/]

[https://web.respondus.com/he/monitor/resources/ https://web.respondus.com/he/monitor/resources/]

==Technical Support==
Visit the Respondus Support site ([https://web.respondus.com/support/ https://web.respondus.com/support/]) for technical questions or to submit a ticket.

Students have access to live chat for support during exams.

==System Requirements for LockDown Browser and Respondus Monitor==
===Operating Systems===
*Windows: 11, 10, and 8. [https://respondus.com/lockdown-system-requirements Details]
*Mac: macOS 10.13 to 12.0+
*iOS: 11.0+ (iPad only). Must have a compatible LMS integration. [http://respondus.com/can-an-ipad-be-used-with-lockdown-browser-instructions-for-faculty Details]
*Chromebook: [https://respondus.com/can-a-chromebook-be-used-with-lockdown-browser-and-respondus-monitor-higher-ed Details]

===Memory===
*Windows: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
*Mac: 2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)

===Hard Disk Space===
*Windows: 75 MB permanent space on the hard drive
*Mac: 120 MB permanent space on the hard drive

===Browser Requirements===
LockDown Browser is a client application that is installed to a local computer. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. Students do NOT need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed.

==Student Guides==
*Quick Start Guide ([https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf])
*Video Overview (2 minutes) ([https://web.respondus.com/lockdownbrowser-student-video/ https://web.respondus.com/lockdownbrowser-student-video/])

==Before the Test==
*Follow the link below to install LockDown Browser on the computer you will be using for testing.
**https://download.respondus.com/lockdown/download.php?id=853232452
*Prepare for the test at least 10-15 minutes before taking the test. Login to Blackboard and follow the rest of the steps in this short guide.
*Plug in your laptop to the charger.
*Sit close to your router if possible for faster speeds. Avoid being several rooms away from your router.
*Run a google speed test to see how fast your internet is. [https://www.google.com/search?q=google+speed+test Click Run Speed Test to see how fast your internet is.] Ideally your wifi would be about 100 MBPS up/100 MBPS down.

==Frequently Asked Questions for Students==
'''What do I need to know before taking my exam?''' Ensure your computer is charged and has a strong internet connection. We recommend students take their exam in a quiet private location to limit potential flags and distractions.

'''Why do I need a photo ID? What forms of ID are acceptable?''' We verify the photo and name on your ID to ensure you are the correct test taker. You can use any government issued (i.e. driver license, passport) or a student ID that has your photo.

'''What equipment is needed?''' You will need to have a working webcam, microphone, and either a laptop or desktop computer. Integrated or external USB will both work.

'''How is my privacy protected?''' Respondus is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets.

'''Does Respondus determine who is cheating?''' No. Respondus simply reports back possible incidents. Ultimately, your instructor determines if cheating occurred by viewing the video recording

'''How can I get support if something goes wrong during an exam?''' Respondus has a 24/7 live chat feature accessible to you throughout testing. Reach out to them for help with any technical issues during an exam.

==Instructor Guides==
*Register for a free training webinar on LockDown Browser and Respondus Monitor ([https://web.respondus.com/webinars/ https://web.respondus.com/webinars/])
*Introduction to LockDown Browser for Blackboard Learn ([https://youtu.be/e-QRHkoF8Xg https://youtu.be/e-QRHkoF8Xg])
*Introduction to Respondus Monitor ([https://youtu.be/Pbz3_GSVRrE https://youtu.be/Pbz3_GSVRrE])
*Preparing an Exam for Use with Respondus Monitor and LockDown Browser ([https://youtu.be/7J1K8-R20ao https://youtu.be/7J1K8-R20ao])
*Access further Instructor materials, including an Instructor Quick Start Guide at: [https://web.respondus.com/he/monitor/resources/ https://web.respondus.com/he/monitor/resources/]

==Recommended Syllabus Language==
The sample text below can be used in your course or syllabus. It explains that students must use LockDown Browser and Respondus Monitor for their online tests.

'''Using LockDown Browser and a Webcam for Online Exams'''

This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video ([https://web.respondus.com/lockdownbrowser-student-video/ https://web.respondus.com/lockdownbrowser-student-video/]) to get a basic understanding of LockDown Browser and the webcam feature. A student Quick Start Guide (PDF) is also available. ([https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-Bb-Student.pdf])

Then download and install LockDown Browser from this link:
*https://download.respondus.com/lockdown/download.php?id=853232452

To ensure LockDown Browser and the webcam are set up properly, do the following:
*Start LockDown Browser, log into Blackboard, and select this course.
*Locate and select the Help Center button on the LockDown Browser toolbar.
*Run the Webcam Check and, if necessary, resolve any issues.
*Run the System & Network Check. If a problem is indicated, see if a solution is provided in the Knowledge Base. Troubleshooting information can also be emailed to our institution's help desk.
*Exit the Help Center and locate the practice quiz named [NOTE TO INSTRUCTOR: CREATE A BRIEF PRACTICE QUIZ AND INSERT NAME OF QUIZ HERE; IF NECESSARY, INCLUDE LOCATION OF QUIZ].
*Upon completing and submitting the practice quiz, exit LockDown Browser.

When taking an online exam that requires LockDown Browser and a webcam, remember the following guidelines:
*Ensure you're in a location where you won't be interrupted
*Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
*Clear your desk of all external materials not permitted — books, papers, other devices
*Before starting the test, know how much time is available for it, and that you've allotted sufficient time to complete it
*Remain at your computer for the duration of the test
*If the computer or networking environment is different than what was used previously with the Webcam Check and System & Network Check in LockDown Browser, run the checks again prior to starting the test
*To produce a good webcam video, do the following:
**Avoid wearing baseball caps or hats with brims
**Ensure your computer or tablet is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move
**If using a built-in webcam, avoid tilting the screen after the webcam setup is complete
**Take the exam in a well-lit room and avoid backlighting, such as sitting with your back to a window

'''Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.'''

==Chromebook Tips and Support==
A "stall" or "freeze" at the Blackboard Learn "Enter Password: {test_name}" web page is commonly due to a corrupted or incorrect navigation to begin the exam.

It can also occur if the instructor did not check the LockDown Browser Dashboard prior to students started writing the exam.

Prior to the exam, we recommend students do a power down restart of the computer then close down any apps that re-opened at login. Establish a wired Ethernet connection if feasible, otherwise try to be as close as possible to the wireless access point or router.

In general, for Blackboard Learn with "manual launch", it is important for students to close all standard browsers, start LockDown Browser only, log into Blackboard Learn, *wait* until the Blackboard Learn home page fully loads (no spinning circle in the browser tab), navigate to the course, *wait* until the course home page fully loads (no spinning circle in the browser tab), then go to the content area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the test title. Students should not use any "shortcut" or "notifications link" in the Blackboard Learn home page or course home page.

It is important for students with Chromebooks to close down all other apps and browser sessions, start only the Chrome browser with only one browser tab, log into Blackboard Learn, *wait* until the Blackboard Learn home page fully loads, navigate to the course, *wait* until the course home page fully loads, then go to the content area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the test title. Students should not use any "shortcut" or "notifications link" in the Blackboard Learn home page or course home page.

If the deadline for an exam is near, the student should locate another computer, Mac, Windows, Chromebook, with LockDown Browser, possibly on an alternate network. There is also LockDown Browser for iPad, if allowed by the instructor.

==Require a Practice Exam==
Ensure your first exam using Respondus Monitor runs smoothly! Have students take an ungraded practice quiz that requires the use of LockDown Browser and a webcam, before taking a graded exam.

Direct students to use the '''[https://web.respondus.com/support/ Help Center]''' prior to their first exam. With LockDown Browser open, log into the course and select the '''[https://web.respondus.com/support/ Help Center]''' button the toolbar. From there, run the '''Webcam Check''' and the '''System Check''' to make sure everything is working properly. If a problem is indicated, students can search for a solution in the Knowledge Base. Troubleshooting information can also be submitted as a ticket to the [http://www.wpunj.edu/help Center for Teaching with Technology thru a helpdesk ticket] under '''Blackboard -> Respondus - Student'''.

Leave the practice quiz available for the duration of the course, with unlimited attempts, so students can check their setup from a different computer.

SPSS

2020-06-15T12:59:10Z

Brundaf: /* SPSS for Home Use */

[[image:Ibm-spss-statistics-17.png|right]]
SPSS Statistics is a software package used for statistical analysis.

==SPSS for Home Use==

*SPSS for Home Use on a personal computer is available to faculty/staff members.

*SPSS for Home Use on a personal computer for students, see the following:

SPSS Statistics Updated 6/1/2020 - IBM had previously provided SPSS Subscription Free trial available through June 15th 2020 (available at https://www.ibm.com/analytics/academic-statistical-software for a 90 day trial. This must be uninstalled to use below.
IBM SPSS installations after 6/1/2020 are available but require the software to be downloaded through WPconnect and then activated with an individualized license code.
Student seeking access to install SPSS for use on personal computers (through December 2020) should use the following process:
Communicate with your professor to gain access to an individual license key for SPSS. Faculty can request a bulk set of activation license keys (for number of students in their class) through a Helpdesk ticket.
To access the SPSS software install files and install/activate:
Login to WPconnect
Visit the Students tab and search for or click on the My Home Use Software List - Student (found in the Technology Resources and Services section.)
Find the 'IBM SPSS 26 (and SPSS 26.0.0.1 Patch) for Students' section and download both the main file and patch for your computer platform (Windows 64-bit, Windows 32-bit, or macOS.)
Run the primary install file to install completion and then run the patch install file.
Use the license key that you were provided to activate the software.

*SPSS for Home Use on a Mac, see the following:

Please note that SPSS 24 for Mac OS X requires:

OS X 10.9 (Mavericks) or better.<br>
Apple Java 2014-001 ( http://support.apple.com/kb/dl1572)

Apple Java must be installed prior to installing SPSS 24

===SPSS 26 for Home Use Installation Instructions===

'''This process will take approx.. 30 minutes and will restart your computer. Please close all applications before starting.'''

# Obtain and Download the Home Use Files from Information Technology - http://help.wpunj.edu
# Copy the install files to your hard drive (e.g. C:\temp) (Mac users check your Downloads folder)
# Close all applications. This installation requires a restart.Install SPSS 26.0.0.1 for use at home.
# MacOS users: Make sure you have installed the Apple Java FIRST. Oracle Java JDK (JAVA SE appears to be required to install the software) (http://www.oracle.com/technetwork/java/javase/downloads/jdk9-downloads-3848520.html)
# Right-click SPSS_Statistics_26_xxxxx.exe and choose Run as administrator. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-01.png | 300px]]</div>
# MacOS Users: Double click the SPSS_Statistics_25_mac.dmg file to mount the disk image <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS_24_Disk_Image.png‎ | 300px]]</div>
# MacOS users: Double click the SPSS_Statistics_Installer.<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS 24 Installer.png | 300px]]</div>
#MacOS Users: Enter an administrator account and password <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS 24 Installer Helper Prompt.png | 300px]]</div>
# Windows users: Click Yes to the User Account Control dialog if it appears. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS25-14.png | 300px]]</div>
# At the IBM SPSS Statistics 26 – InstallShield Wizard, click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-03.PNG | 300px]]</div>
# Accept the license agreement and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-04.PNG | 300px]]</div>
# Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-05.PNG | 300px]]</div>
#MacOS Users: Keep the "Yes" radio button clicked for Essentials for Python <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS 24 Essentials for Python.png | 300px]]</div>
# Accept the license agreement and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-06.PNG | 300px]]</div>
# Accept the license agreement and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-07.PNG | 300px]]</div>
# Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-08.PNG | 300px]]</div>
#MacOS users: Note the install location.
# Click Install. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-09.PNG | 300px]]</div>
# Please wait while the software is installed. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-001.PNG | 300px]]</div>
# A command window will appear during the installation. Wait for it to disappear on its own. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-10.PNG | 300px]]</div>
# When the installation is completed '''Un-check''' the box that says Start IBM SPSS Statistics 26 now and click Finish. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-011.PNG | 300px]]</div>
# Navigate to the 26.0.0.1 patch. Right-click 26.0-IM-S25STATIC-WIN64-FP001.exe and choose Run as administrator. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-21.PNG | 300px]]</div>
#MacOS users: Double click on the 25.0-IM-S25STATC-Mac-FP001 disk image.
#MacOS users: Double click the SPSS_Statistics_Installer_Patch application.
# Windows users: Click Yes on the User Account Control dialog. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS25-14.png | 300px]]</div>
# Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS25-15.png | 300px]]</div>
# Accept the agreement and click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-24.PNG | 300px]]</div>
# MacOS users: Note the location of the "Install Folder". This must be the same folder from the previous install.
# Click Install. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-25.PNG | 300px]]</div>
# Wait while the software is installed. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-26.PNG | 300px]]</div>
# Click OK. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-29.PNG | 300px]]</div>
# Click Yes to '''restart''' your computer. (MacOS users: You will not be required to reboot)<div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-30.PNG | 300px]]</div>
# '''After your computer restarts''', find '''IBM SPSS Statistics 26 License Authorization Wizard''' in your start menu and select it. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-15.png | 300px]]</div>
#MacOS users: open the SPSS Statistics Authorization Wizard located in /Applications/IBM/SPSS/Statistics/24/. You can also do a Spotlight Search <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS 24 Spotlight Authorization Wizard.png | 300px]]</div>
# Windows users: Click Yes on the User Account Control dialog. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS25-22.png | 300px]]</div>
# Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-16.PNG | 300px]]</div>
# Leave the first radio button selected and click Next. (You may wish to save your Lock Code for future reference in case there are any problems with licensing.) <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-17.PNG | 300px]]</div>
# Enter the 20-digit code you received from WPU in the text field. Use copy and paste to avoid transposition errors and/or typos. Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-18.PNG | 300px]]</div>
# When the activation is complete you will be presented with a success message. You may wish to copy this and save it for future reference. Click Next. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-19.PNG | 300px]]</div>
# Review licensing information and click Finish. <div class="toccolours mw-collapsible mw-collapsed" style="width:300px">[[File:SPSS26-20.PNG | 300px]]</div>
# You are now able to run SPSS 26.

==Resources==
* [http://www.psych.utoronto.ca/courses/c1/spss/page1.htm SPSS for Windows tutorial from the Department of Psychology, University of Toronto]
* [http://www.slideshare.net/itstraining80/spss-statistics-how-to-use-spss SPSS tutorial from California State University, Los Angeles]
* {{#ev:youtube|i8lmUkB4lag|600}}

[[category:Software Guides]]
[[category:TC Portal]]

==SPSS Commuter License for University Imaged Computer==
If SPSS on a university imaged computer needs to be used off campus, there is an option to use the Commuter License. This needs to be set up while on campus or connected to VPN. This can be set for up to 30 days.

# Search for "IBM SPSS Statistics 26 Commuter License" from the Start menu.<div class="toccolours mw-collapsible mw-collapsed" style="width:450px">[[File:SPSS-01.PNG | 450px]]</div>
#Select "IBM SPSS Statics (1200) 26.0 in the box and change "Duration (Days)" to the appropriate time frame. Select Check Out. You can now use SPSS while off network. <div class="toccolours mw-collapsible innercollapse" style="width:600px">[[File:SPSS-02.PNG | 600px]]</div>
# Select "Check In" when you are ready to use SPSS on campus again. <div class="toccolours mw-collapsible mw-collapsed" style="width:600px">[[File:SPSS-03.PNG | 600px]]</div>

Multifactor Authentication

2020-02-19T20:27:10Z

Brundaf:

'''Multifactor Authentication is here! Please see the [[Multifactor Authentication#Campus Announcement about Multifactor Authentication|Campus Announcement about Multifactor Authentication]] sent by Eric Rosenberg.
'''

[[File:duobanner.png|right]]
==Multifactor Authentication==

Multifactor Authentication is a second layer of security for your William Paterson account. After typing in your password, you will need a second form of authentication (a call, text, 6-digit code, or push notification) to log in and prove that it's really you logging into your account. Without two-factor, anyone with your username and password could log into your account. With two-factor, only you will be able to log in because you need to use your phone to approve logins.

Multifactor Authentication (MFA or Two Factor Authentication) is already required for William Paterson University VPN Access, and is now being implemented for WPconnect, email and additional WP services. WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===What is Duo Multifactor Authentication?===
[http://www.duo.com Duo] is a Multifactor Authentication product that the university is implementing to secure our WP accounts. William Paterson University started using Duo in 2016 for all VPN users. The Duo App is available for use on smartphones to authenticate using a Push notification or a Passcode. Duo also the product used to authenticate clients via phone call or text message passcodes.

===Why is William Paterson requiring multifactor authentication?===
Universities and other education institutions have encountered a significant increase in phishing and other online attacks in attempt to compromise accounts for financial gain. As passwords alone no longer ensure account security, the university will be implementing multifactor authentication to protect individual accounts and improve the university’s overall online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s Duo multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.

===How does Multifactor Authentication work?===
[[File:Duo_how-it-works.png|350px]]

After your password is entered, the MFA logon procedure will prompt you to validate your login by choosing a notification through the Duo Mobile smartphone app, a phone call, or a text message in order to complete the login.

===What Multifactor Authentication methods can I utilize?===
You can choose to receive a '''Push notification''' on your iOS or Android device, a '''text message''', or a '''phone call'''.

===What services require Multifactor Authentication?===
WPconnect, Office365, Email, and other WP online services will now require you to use Multifactor Authentication. You may be prompted to log in when setting up email thru Outlook on your computer, you may need to remove and add your email account on your mobile device or obtain the Outlook App for your device.

There is an optional check box on the login screen to [[Multifactor_Authentication#Logging_in_to_WPconnect|remember your device for 12 hours]]. You can also set your account to [[Multifactor_Authentication#Manage_Devices|automatically send your default device a Push notification]].

===How do I register my phone number?===
Information Technology has prepopulated the Duo system with cell phone, office phone, or home phone information based on phone information available in the university’s Banner system. You can add, edit, and remove devices or phones through the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal available in WPconnect]] through Duo icon located in the Apps menu.

===How do I download and associate the Duo App to my account?===
Visit your App Store and [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|download the Duo App]]. Once you have the Duo app installed, follow the instructions in the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] section to associate the newly installed Duo app with your account.

===What happens if I get a new smartphone?===
Not a problem! If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]]. Use the passcode authentication method, or use a secondary device, to authenticate to WPconnect and visit the [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|Duo Device Management Portal]] to reactivate your Duo App on your new device.

===What happens if I don't have access to my primary device or I forget or lose my mobile phone?===
Information Technology has pre-populated several phone numbers into your Duo settings, and you should review and update them. Adding additional numbers provides you with the option to validate your login on multiple numbers. Additionally, the Helpdesk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity). Call our Helpdesk at 973-720-4357 for assistance.

===What happens if I travel internationally or have limited cell/WiFi signal for my mobile phone? ===
You can use the Duo Mobile app to generate a passcode without cellular data or an internet connection.

===What issues should I know about before I enroll? ===
If you have configured an iOS or Android device to check your WPUNJ email or calender, you may need to set your email up again after enrolling. See Section 6 for more information.

===Regarding privacy, what information does Duo collect?===
Duo's Privacy and information collection statements are available at:
*Duo Services Privacy Notice - https://duo.com/legal/privacy-notice-services
*Duo Mobile Privacy Information - https://help.duo.com/s/article/4683
*What data does Duo collect? - https://help.duo.com/s/article/2939

==Authentication and Software==

===Duo App for Mobile Devices===
"Duo Mobile" can be downloaded from either the Apple App Store or the GooglePlay Store.

{| style="text-align: center;"
|'''iPhone Duo Application''' <p>[[File:duo_iphoneApp.PNG|200px]]</p>
|           
|'''Android Duo Application''' <p>[[File:duo_androidApp.PNG|200px]]</p>
|           
|'''Download the Duo Mobile App''' <p>[https://itunes.apple.com/us/app/duo-mobile/id422663827?mt=8 Duo Mobile for iPhone]</p><p>[https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en Duo Mobile for Android]</p>
|}

If you change mobile devices, or if your Duo App becomes disassociated with your account you will need to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

====Duo Mobile App Support Documentation====
For more information on the Duo Mobile Applications please see the Duo Support Documentation -
* [https://guide.duo.com/iphone iOS devices (iPhone and iPad)]
* [https://guide.duo.com/android Android devices]
* [https://guide.duo.com/windows-phone Windows Phone] **[https://help.duo.com/s/article/windows-phone-end-of-support?language=en_US Please note that as of January 1, 2019, Duo will no longer support the Duo App on Windows Phones.]**
====Duo Mobile App Push Troubleshooting====
If you have authorized your Duo Application, but you are not receiving a notification on your phone, there are two likely causes:
# You may have disabled notifications for the Duo App on your phone. Enable Notifications for the Duo app in your phone's Settings.
# On iPhones, if the Duo app automatically updated with an update from the App Store, you may need to open the Duo app one time to restore the push notification functionality.
* [https://help.duo.com/s/article/2051?language=en_US iOS Device Troubleshooting]
* [https://help.duo.com/s/article/2050?language=en_US Android Device Troubleshooting]

Additionally if you have changed mobile devices, or if your Duo App is still not working, please use the Passcode option to send a text message and visit the Duo Device Management Portal on WPconnect to [[Multifactor_Authentication#Reactivating_the_Duo_App|reactivate your App]].

===Duo Multifactor for Landline and other Mobile Devices===

If you are unable to utilize the Mobile App, you will still be able to register a Generic Mobile phone number to receive text message passcodes or phone calls, or a Landline to receive calls. These devices are [[Multifactor_Authentication#Duo_Device_Management_Portal_on_WPconnect|registered and managed through WPconnect]].

==Duo Device Management Portal on WPconnect==
{{#ev:youtube|hCYUd6Sp4Zs|500|right}}

To manage your multifactor authentication devices you will need to visit the Duo Device Management Portal through WPconnect. The Duo Device Management Portal is listed as Duo under Applications. You can Add or Remove devices from this portal. Mobile devices, both cellphones and tablets, as well as Landline phone numbers can be added for Authentication. Additional documentation can be found on the [https://guide.duo.com/manage-devices Duo guide] as well.

===Manage Devices===

To manage your devices you must first authenticate against one of you existing devices. Click one of the green icons to start the process and follow the on-screen prompts.

[[File:DuoManagementWPconnect1.png|300px]]

From '''My Settings & Devices''' you can add a device or remove an old device, or select a device to automatically send a push notification to upon login.

[[File:DuoManagementWPconnect2.png|300px]][[File:DuoManagementWPconnect4.png|300px]]

===Reactivating the Duo App===
{{#ev:youtube|F0TG3WTO_88|400|right}}
To Reactive your Duo App, please login to WP Connect and navigate to the Duo Management Application from Apps. You will need to receive a second phone call or passcode to access this App.

From '''Device Options''' you can '''Activate''' or '''Reactivate Duo Mobile''' (if you have a new mobile device), or change the description of you device.

[[File:DuoManagementWPconnect3a.png|300px]][[File:DuoManagementWPconnect3.png|300px]]

Follow the onscreen instructions until you reach the QR code. Scan the QR code with your Duo Mobile App.

===Add a new a device===

When adding a new device, you will be asked for the device type, Mobile Phone, Tablet, or Landline. Please provide the phone number and device type for mobile devices. Download the Duo App for your smart phone, and scan the QR code provided on the screen to associate the App to your account.

<gallery>
File:DuoManagement-AddDevice1.png
File:DuoManagement-AddDevice2.png
File:DuoManagement-AddDevice3.png
File:DuoManagement-AddDevice4.png
File:DuoManagement-AddDevice5.png
File:DuoManagement-AddDevice6.png
File:DuoManagement-AddDevice7.png
File:DuoManagement-AddDevice8.png
</gallery>

==Logging in to WPconnect==
{{#ev:youtube|q4WDggAxeTY|500|right}}

After you have logged in to the "Shibboleth" login page, you will be redirected to the Multifactor Authentication page for Duo.

[[File:DuoLoginWPconnect1.png|300px]]

This page will allow you to select the Device you would like to use for Authentication. You can enroll multiple phone numbers or mobile device including tablets.

'''Note: There is an option on the login screen to remember your device by using the "Remember me for 12 hours" option if you do not want to be prompted everytime you log in to WPconnect. If you later notice the option is greyed out, you'll need to click on the CANCEL button first, then you'll be able to click on the "remember for 12 hours" option.'''

[[File:DuoLoginWPconnect2.png|300px]][[File:DuoLoginWPconnect2-1.png|300px]]

The suggested method of Multifactor authentication is to use Duo Push which utilizes the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] on your mobile phone or tablet.

[[File:DuoLoginWPconnect3.png|400px]]

Additionally, you can select to receive a phone call and acknowledge you login by pressing any key, or by using a Passcode that you generate using the [[Multifactor_Authentication#Duo_App_for_Mobile_Devices|Duo Mobile Application]] or by receiving a text message.

[[File:DuoLoginWPconnect4.png|300px]][[File:DuoLoginWPconnect4-2.png|400px]]

==Account Lockout==
'''Please note that your account will be locked out after a number of authentication failures.''' Please [https://www.wpunj.edu/helpdesk submit a ticket], or calling 973-720-4357 to have your account unlocked.

[[File:DuoLoginWPconnect5.png|300px]]



==Email and Multifactor Authentication==

'''Please note you may need to reconfigure email on mobile devices once you have moved to using Multifactor Authentication'''

===Office 365 Login===

#Provide your full email address at the Microsoft Login Page
#On the WP Login page, for Office 365, use your '''full email address''' and WP password
#Select the device you would like to use for Multifactor Authentication
#Authorize Multifactor Authentication
#If you are using your own computer '''you may select Yes to stay logged in'''. Please note that this will keep your Office 365 connection open and you will not be prompted for your user name and password or Multifactor Authentication method for an extended period of time. '''Select No''' if you are using a shared computer or someone elses machine.

[[File:MFA-Office365-1.PNG|200px]]
[[File:MFA-Office365-2.PNG|200px]]
[[File:MFA-Office365-3.PNG|200px]]
[[File:MFA-Office365-4.PNG|200px]]

===Outlook===

#Outlook may prompt you to login using the same Office 365 login screen.<br>[[File:MFA-Outlook-1.PNG|200px]]

===Apple Mail===

Apple Mail is supported on 10.14, Mojave. Older versions of Apple Mail do not support Microsoft Modern Authentication and Multifactor Authentication.

When configuring your email, you will be prompted to log in, with the same orange login screen that appears when using Office 365.

===Email on Smartphones===
The Outlook App for both [https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8 iOS] and [https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US Android] devices allows access to your Email, Calendars and Contacts in one convient App.

[[IOS_Email_Settings|iOS]] users, using the Apple Mail App, will need to remove the email account and re-add the account to their devices. [[IOS_Email_Settings|Instructions on adding Email to iOS devices can be found here]].

[[Android_Email_Settings|Android]] users, please note that the native android mail client is not compatible with Microsoft Modern Authentication. [[Android_Email_Settings|Please download the Outlook App for Android.]]

==Additional VPN Authentication for Cisco Any Connect Client==

Multifactor Authentication is required for [[VPN_Remote_Access|William Paterson University VPN Access]]. If you require access to VPN, [http://www.wpunj.edu/help please request access using the ticket type Account -> VPN Access].
{{#ev:youtube|pgrzRIQ9874|400}}

===Using VPN with Multifactor Authentication===

#After you have set up your account, you will continue to use the [[VPN_Remote_Access#Client_VPN_Application|Cisco AnyConnect client]] as you have in the past. 
#When you provide your login credentials you will now be provided with a [[#Second Password Field|secondary authentication]] box. You can then either use an [[#Duo App for Mobile Devices|app]] on your android (or iphone) to generate a key OR type "push" in the [[#Second Password Field|secondary authentication]] box. Using "push" will send a notification to the app on your phone. (Using "sms" will initiate a text with an authentication key that will expire after one hour, or "phone" if you have signed up for a phone call.)

===Second Password Field===
[[File:Anyconnect3.PNG|thumb|left|alt=The second password field appears in the Cisco Anyconnect tool.|The second password field appears in the Cisco Anyconnect tool.]]

The following is utilized when using the Cisco Any Connect Client for VPN. The second password field is where you define the method of multifactor authentication you will be utilizing.

{|
! style="text-align:left;"|Authentication Method
!            
! style="text-align:left;"|Second Password
|-
|Duo App Push Verification
|
|'''push'''
|(See image 1. below)
|-
|Duo App to Generate Authentication Code
|
|'''Enter Code displayed in App'''
|(See image 2. below)
|-
|Text Message
|
|'''sms'''            
|(You will receive a text message with a key that will expire after one hour)
|-
|Phone Call
|
|'''phone'''        
|(If you have registered multiple phone numbers, enter phone1, phone2, as needed)
|}

<br><br>
{| style="text-align: center;"
| 1. Authorizing access through the Duo App
<p>[[File:duo_iphone2.PNG|200px]]</p>
|            
| 2. Generating a Key in the Duo App
<p>[[File:duo_iphone1.PNG|200px]]</p>
|}

==Campus Announcement about Multifactor Authentication==
From: Eric Rosenberg<br>
Sent: Wednesday, November 28, 2018<br>
Subject: IMPORTANT: Implementation of Multifactor Authentication for WPUNJ Accounts<br>
<br>
<font color=red>'''Please read the important information below regarding changes affecting your WPUNJ account.'''</font><br>
<br>Summary:<br>
*''WP is implementing multifactor authentication (MFA) for WPconnect, email, and associated systems''
*''Employees can review/edit their MFA phones/devices and opt-in to use MFA now thru WPconnect. ''
*''MFA will be required for all employee logins starting on January 14th 2019''
<br>
In recent months, William Paterson has encountered a significant increase in phishing and other online attacks by individuals seeking to compromise WPUNJ accounts for financial gain. This includes attempts to manipulate bank account information for employee direct deposits and student refunds, as well other scams intended to defraud employees and students.<br>
<br>As passwords alone no longer ensure account security, the university will be implementing multifactor authentication (also known as two-factor or multifactor verification) to protect individual accounts and improve the university’s online security. Similar to forms of multifactor authentication in use by online banking, shopping, social media, and personal email account sites, WPUNJ’s [http://www.duo.com Duo] multifactor authentication application will provide an extra layer of security to ensure that only you login to your account.<br>
<br>'''Beginning today,''' employees can opt-in to use Duo authentication for WPconnect, WPUNJ email, and other associated systems.<br>
<br>'''Starting on January 14, 2019, all active employees will be required to use Duo authentication when logging into these systems.'''<br>
<br>'''How It Works'''<br>
After entering your username and password, you will be prompted to validate your login by choosing a notification through the Duo Mobile smartphone app, a phone call, or a text message in order to complete your login. Please see our [https://www.youtube.com/watch?v=q4WDggAxeTY video tutorial] that demonstrates the Duo login process.<br>
<br>'''Managing Your Duo Phones/Devices'''<br>
Your Duo account will include the cell, campus, and home phone numbers on file in the university’s Banner and Emergency Alert systems. Prior to opting in, you can review these numbers. Once you have opted in, you can add and activate existing phones or devices through the Duo Device Management Portal available in WPconnect (accessed by clicking the Duo icon in the Apps menu.)<br>
<br>'''Steps to Opt-in and Enable Multifactor Authentication (MFA)'''<br>
#Login to WPconnect. Click Notifications, then ‘Action required: Opt-in for Duo Multifactor Authentication'
#Review/update the phone numbers associated with your account. Review the tips, videos, and additional information on using Duo.
#Click Enable Duo to confirm your opt-in.
#(Optional, but highly recommended) Activate the Duo smartphone app using the Duo Device Management Portal (video tutorial below.)
<br>
Rollout of multifactor authentication for WPUNJ students is expected to occur in Spring 2019.<br>
If you have any concerns please feel free to e-mail or call me. Questions about set-up or use of Duo can be directed to the Helpdesk at [http://www.wpunj.edu/help www.wpunj.edu/help] or (973) 720-4357.<br>
<br>
Thank you for working with us to ensure a secure system environment at William Paterson University. '''Please opt-in soon.''' <br>
Eric Rosenberg<br>
Chief Information Officer<br>

[[Category:Network Services]]
[[Category:Apple]]
[[Category:Windows]]
[[Category:Mobile]]
[[Category:Email]]